
562E
22
If you have determined that your 562E requires repair services and you live outside of the
United States please contact your local Symetrix dealer or distributor for instructions on
how to obtain service. If you reside in the U.S. then proceed as follows:
At the Symetrix factory, Symetrix will perform in-warranty or out-of-warranty service on any
product it has manufactured for a period of five years from date of manufacture.
Before sending anything to Symetrix, contact our Customer Service Department for a
return authorization (RA) number. The telephone number is (425) 778-7728, Monday
through Friday, 8AM (800 hours) though 4:30 PM (1630 hours), Pacific Time.
In-warranty repairs
To get your 562E repaired under the terms of the warranty:
1.
Call us for an RA number.
2.
Pack the unit in its original packaging materials.
3.
Include your name, address, daytime telephone number, and a brief
statement of the problem.
4.
Write the RA number on the outside of the box.
5.
Ship the unit to Symetrix, freight prepaid.
We do not accept freight collect shipments.
Just do these five things, and repairs made in-warranty will cost you only one-way freight
charges. We'll prepay the return (surface) freight.
If you choose to send us your product in some sort of flimsy packaging, we'll have to
charge you for proper shipping materials. If you don't have the factory packaging materials,
then do yourself a favor by using an oversize carton, wrap the unit in a plastic bag, and
surround it with bubble-wrap. Pack the box full of Styrofoam peanuts. Be sure there is
enough clearance in the carton to protect the rack ears (you wouldn't believe how many
units are returned with bent ears). We won't return the unit in anything but Symetrix
packaging for which we will have to charge you. Of course, if the problem turns out to be
operator inflicted, you'll have to pay for both parts and labor. In any event, if there are
charges for the repair costs, you will pay for the return freight. All charges will be COD
unless you have made other arrangements (prepaid, Visa or Mastercard).
Out-of-warranty repairs
If the warranty period has passed, you'll be billed for all necessary parts, labor, packaging
materials, and freight charges. Please remember, you must call for an RA number before
sending the unit to Symetrix.
Servicing the 562E