When contacting the Technical Support group, please have the following:
■
Product release level
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Hardware information
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Available memory, disk space, NIC information
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Operating system
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Version and patch level
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Network topology
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Router, gateway, and IP address information
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Problem description
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Error messages/log files
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Troubleshooting performed prior to contacting Symantec
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Recent software configuration changes and/or network changes
Customer Service
To contact Enterprise Customer Service online, go to www.symantec.com, select
the appropriate Global Site for your country, then choose Service and Support.
Customer Service is available to assist with the following types of issues:
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Questions regarding product licensing or serialization
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Product registration updates such as address or name changes
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General product information (features, language availability, local dealers)
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Latest information on product updates and upgrades
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Information on upgrade insurance and maintenance contracts
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Information on Symantec Value License Program
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Advice on Symantec's technical support options
■
Nontechnical presales questions
■
Missing or defective CD-ROMs or manuals
Summary of Contents for 11105111 - SYM MAIL SEC SMTP 5.0 SMS PORT MEDIA CD EN
Page 1: ...Symantec Mail Security for SMTP...
Page 8: ...8...
Page 44: ...44 Installing Symantec Mail Security for SMTP Uninstalling Symantec Mail Security for SMTP...
Page 88: ...88 Setting your antivirus policy Setting up your own LiveUpdate server...
Page 124: ...124 Setting your antispam policy Blocking by custom spam rules...
Page 140: ...140 Setting your filtering policy Blocking by custom content rules...
Page 170: ...170...
