Symantec 11105111 - SYM MAIL SEC SMTP 5.0 SMS PORT MEDIA CD EN, User Manual

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121 Setting your antispam policy
Accessing the spam quarantine
To redeliver misidentified messages
1
In the To column, check the check box to the left of a misidentified message.
2 Click This is not Spam .
If the reinsertion key has been entered in Symantec Mail Security for SMTP,
when an administrator clicks
This is not Spam , the message is removed
from the spam quarantine and delivered to the intended recipient. When a
user clicks
This is not Spam , the message is delivered to the user’s inbox.
Each reinsertion key is unique to a spam quarantine server. When an
administrator clicks
This is not spam , the message is sent to the reinsertion
host. Symantec Mail Security for SMTP attempts to match the reinsertion
key that the spam quarantine server assigned to the one that is entered in
Symantec Mail Security for SMTP. If the keys match, the message bypasses
the antispam engines and is delivered to the recipient’s inbox. If the keys do
not match, the message is rescanned and redetected as spam. It is then
handled according to the disposition settings.
To delete individual messages
1 In the To column, check the check box to the left of each message to be
deleted.
2 Click Delete .
Deleting a message in the administrator’s spam quarantine also deletes the
message from the user’s spam quarantine. Users can view and delete only
their own spam messages.
To delete all messages
1 Click Delete All .
2 In the confirmation window, click OK .
To search messages
1 Click Search .
2 Under Search Criteria, type text in one or more boxes, and, optionally, from
the time range menu, choose a time range.
3 Click Search .