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SureCall, Inc  |  1-888-365-6283  |  [email protected]  |  www.surecall.com 

SureCall, Inc  |  1-888-365-6283  |  [email protected]  |  www.surecall.com 

10

Troubleshooting

Configure Gain Settings If Needed

Place a call in the room where the inside antenna is located to confirm that your phone is receiving a boosted 

signal. 

Note:

 

Bars are not always a reliable measure of signal. The best way to confirm signal coverage is the ability to 

place and hold a call. 
Booster gain dials or switches should always be at maximum level unless the control light for a specific 

frequency band is flashing red-yellow. In any case, only reduce gain dials if the recommended actions below 

do not resolve the issue. 

WARNING: Do not attenuate the uplink and downlink dB settings below 35dB. This could cause the affected frequency band to turn off.

TROUBLESHOOTING

If you have any questions during setup, please contact our US-based support technicians:
Call:  

1-888-365-6283 

Email:   [email protected]

Visit:   www.surecall.com/support

Problem

Resolution

Signal booster has 

no power

Connect the power supply to an alternate power source.
Verify that the power source is not controlled by a switch that has removed power from the outlet.
If it remains OFF, contact tech support at: 1-888-365-6283 or [email protected]

After completing 

installation, indoor 

signal coverage has 

not improved

Verify that cable connections are tightly fitted to the booster and antenna.
Try further separating the booster and antenna.
Verify that there is usable signal where the antenna is placed.
Note: Bars are not always a reliable measure of signal. The best way to confirm signal coverage is 

the ability to place and hold a call. 

IMPORTANT::  FCC 27.5 (d)(4): Fixed, mobile, and portable (hand-held) stations operating in the 1710-1755 MHz band as well as mobile and portable stations 

operating in the 1695-1710 MHz and 1755-1780 MHz bands are limited to 1 watt EIRP.  

Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground. 

Summary of Contents for FusionProfessional

Page 1: ...05 14 2020 Cellular signal booster kit for the Home or Office FusionProfessional User Guide ...

Page 2: ...tions over dropped calls and limited range by amplifying incoming and outgoing cellular signals in homes and offices If you have any questions during setup please reach out to our US based experienced support technicians Call 1 888 365 6283 Email support surecall com Visit www surecall com support Watch installation optimization and troubleshooting techniques on our SureCall YouTube channel SureCa...

Page 3: ...n Overview 6 INSTALLATION 6 Step 1 Find the Area With the Strongest Signal 6 Step 2 Install the Outside Antenna 7 Step 3 Install the Booster and Inside Antenna 8 Step 4 Connect to Power and Turn On 9 Configure Gain Settings If Needed 10 TROUBLESHOOTING 10 LED INDICATORS 11 SPECIFICATIONS 12 Kitting 13 CONSUMER GUIDELINES 14 WARRANTY 15 Three Year Product Warranty 15 3 ...

Page 4: ...utgoing signal back to the tower Power Supply Coax Cable 50 ft Coax Cable 20 ft Outside Antenna Inside Antenna Inside Antenna Signal Booster How the SureCall Fusion Professional Booster Works PACKAGE CONTENTS Unpack all package contents For missing or damaged items contact your reseller Turn over the signal booster and record the model and serial number for reference Serial _______________________...

Page 5: ...ollowing items 1 SureCall FusionPro signal booster and power supply 2 Outside Yagi Antenna SC 230W 3 Outside cable 50 ft to connect the booster and outside antenna SC 400 4 Inside panel antenna SC 248W 5 Inside cable 20 ft to connect the booster and inside antenna SC 240 5 Inside Cable 20 ft 4 Inside Antenna Directional Panel Antenna Warning Changes or modifications not expressly approved by SureC...

Page 6: ...r Step 4 Connect power source and turn on Step 5 Configure gain settings if needed INSTALLATION Step 1 Find the Area With the Strongest Signal Using your phone identify the outside location with the strongest signal for placement of your outside antenna Generally this is found above the roofline on the side facing your nearest cell tower and as high as possible where the antenna can see your cell ...

Page 7: ...cially where vertical separation cannot be achieved Outside Yagi Antenna Before installing a Yagi or directional antenna note that the antenna should be mounted on a pole or pipe not provided at the highest possible location above the roofline at least 25 ft above the indoor antenna aimed in the direction of your nearest cell tower To find the location of your carrier s closest cell tower go to ww...

Page 8: ...l is needed and away from the outdoor antenna See Aiming Antennas Mount on a vertical surface that is the approximate height of normal cell phone use The antenna may be concealed behind a wall provided there are no materials that could obstruct signals Besides the antenna itself parts include mounting equipment for a flat horizontal surface 1 Using plate mark position of desired screw placement 2 ...

Page 9: ...ter and plug into a 110V AC power outlet Once the booster has been completely assembled turn the booster s power switch to ON Note If the Power LED does not turn ON or the Alert LEDs continue to flash see the LED Indicators on page 11 section Note This booster is rated for 5 15V input voltage DO NOT use the booster with a higher voltage power supply This can damage the booster cause personal injur...

Page 10: ... support surecall com Visit www surecall com support Problem Resolution Signal booster has no power Connect the power supply to an alternate power source Verify that the power source is not controlled by a switch that has removed power from the outlet If it remains OFF contact tech support at 1 888 365 6283 or support surecall com After completing installation indoor signal coverage has not improv...

Page 11: ...mal operation This status appears on the booster to indicate AGC due to inadequate isolation between the outside and inside antennas Additional separation is recommended between the antennas to optimize performance vertical separation works best Ensure that the antennas are aimed away from one another YELLOW RED Alternately FLASHING Indicates that the booster has detected oscillation caused by ove...

Page 12: ...ce 50Ω donor port 50Ω server port Noise Figure 8 dB AC Input Input AC110V 60 Hz Output DC 5 15V Maximum Output Power 1 Watt EIRP Cable SC 400 SC 240 RF Connectors N Female outdoor N Female indoor Power Consumption 15W Operation Temperature 4º to 158º F Dimensions 7 875 x 5 x 1 188 inches Weight 2 LB 3 oz Certifications FCC ID RSNF4HOME3 IC 7784A F4HOME3 FCC 27 50 d 4 Statement Fixed mobile and por...

Page 13: ...th the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However ther...

Page 14: ...timent Register your cellular booster with your wireless carrier at the following urls Verizon http www verizonwireless com wcms consumer register signal booster html AT T https securec45 securewebsession com attsignalbooster com T Mobile https support t mobile com docs DOC 9827 Sprint https www sprint com legal fcc_boosters html U S Cellular http www uscellular com uscellular support fcc booster ...

Page 15: ...return shipping with the exception of products returned from outside the United States in which case the Buyer will pay the shipping charges The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise which are found to meet the applicable specifications or which are not defective or not covered by this warranty Products sold by SureCall shall not be co...

Page 16: ...SureCall Inc 48346 Milmont Drive Fremont California 94538 USA 888 365 6283 www surecall com ...

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