Supero SUPER P4SBE, User Manual

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3-3
Chapter 3: Troubleshooting
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site (http://www.supermicro.com/techsupport.htm) before con-
tacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifica-
tions to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at support@supermicro.com or by fax at (408)
503-8019.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the P4SBR/
P4SBE motherboard can support?
Answer: The P4SBR/P4SBE has three 168-pin DIMM slots that support up
to 3 GB MB. ECC memory and Parity Checking are supported. The 600/800
MHz memory bus fully supports both PC133 and PC100 memory.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
not experiencing problems with your system. Updated BIOS files are lo-
cated on our web site at http://www.supermicro.com. Please check our
BIOS warning message and the info on how to update your BIOS on our
web site. Also, check the current BIOS revision and make sure it is newer
than your BIOS before downloading. Select your motherboard model and
download the BIOS file to your computer. Unzip the BIOS update file and
you will find the readme.txt (flash instructions), the fwhflash.com (BIOS
flash utility) and the BIOS image (xxxxxx.rom) files. Copy these files onto