3-3
Chapter 3: Troubleshooting
2. BIOS upgrades can be downloaded from our web site at
(http://www.supermicro.
com/support/bios/
).
Note: Not all BIOS can be fl ashed; it depends on the modifi cations to the
boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System
confi
guration
An example of a Technical Support form is on our web site at
(http://www.
supermicro.com/support/contact.cfm)
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [email protected], by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
3-3
Frequently
Asked
Questions
Question: What are the various types of memory that my motherboard can
support?
Answer:
The X6DVL-G/X6DVL-EG has four 184-pin DIMM slots that support reg-
istered ECC DDR 333/266 (PC2700/2100) SDRAM modules. It is strongly recom-
mended that you do not mix memory modules of different speeds and sizes.
Question: How do I update my BIOS?
Answer:
It is recommended that you
do not
upgrade your BIOS if you are not ex-
periencing problems with your system. Updated BIOS fi les are located on our web
site at http://www.supermicro.com. Please check our BIOS warning message and
the information on how to update your BIOS on our web site. Also, check the current
BIOS revision and make sure it is newer than your BIOS before downloading.
Question: How do I recover my BIOS?
Answer:
1. Download the correct BIOS Image fi le from our web site into a fl oppy disk and
name the BIOS Image fi le "
super.rom
".
