19-EN
INSTALLATION and OPERATION MANUAL
9.
Warranty terms.
Failure to observe the installation and operating requirements described in this manual voids the
warranty.
1. Manufacturing defects and materials guarantee
Manufacturer expressly guarantees that the products it manufactures shall be free from defects in
materials and workmanship which can prevent from normal operation under proper and normal use,
installation and maintenance for the intended functions of the products for a period set out in the
warranty certificate of the respective model of the collector you have bought.
The warranty period begins from the date indicated in the purchase invoice. If a product or any
component thereof is determined to be defective in manufacture or materials. Will repair or replace
the defective component or product.
2.Exclusions and Limitations of Warranty Coverage
2.1. The customer can claim warranty during warranty period of respective product immediately
after any defects have been determined, except for in case of noticeable defects at the moment of
purchase, in which case the customer must make the claim at the shop immediately after noticing
the defect, as it is provided for in the general conditions of sale.
2.2. This warranty certificate is considered void in cases when defects and errors in functioning of
products are caused by:
- Accidents as a result of improper storage, transportation, unsuitable or incorrect use.
- Failure to observe the installation, use, and maintenance instructions set forth in the installation
manual of respective product.
- Improper installation or use as well as changes especially if they are not made by authorized after -
sale service personnel.
- Testing and operation pressures greater than the values established by Manufacturer and set forth
in product manuals.
Freeze, flood, natural disasters or third party actions as well as any interventions into normal
functioning conditions of collectors and Manufacturer control
2.3. The warranty certificate is considered void as well for a collector whose Serial identification
number has been modified, removed or blurred, or cannot be expressly attested.
2.4. Damages in the appearance of products shall not be considered as defects giving right for laying
claim except for those ones which cause problems in functioning or change technical characteristics
of collectors.
2.5. Manufacturer preserves its right, in case of replacement, to deliver another model of collector in
order to fulfill approved warranty claims in case the original model is not being manufactured.
3. Claiming warranty
The customer who has a good reasons to lay a warranty claim, shall proceed as follows:
3.1. Immediately notify in writing to:
- Installer, or Seller;
- Distributor company;
- Manufacturer regional representative office, if any.
For this purpose the claimant shall fill out a claim form; the latter shall be accompanied by the
document proving the purchase of the collector (invoice) with the date of purchase in it.
3.2. After receiving the claim form, Manufacturer considers it and makes decision whether the claim
has grounds or not, and whether the defect is within the scope of the warranty set forth in this
certificate for limited warranty; after which informs the customer as to its decision.
3.3. The return of a product cannot be done without written authorization issued by the Claim
Department.
3.4. If on customer's request, and when there is reason for urgency, the customer demands
immediate replacement of the product he has claimed warranty for, before receiving the decision as
