56 Broome Corporate Parkway
Conklin, NY 13748 USA
P 877.786.6299 | F 877.786.0329
www.sunmaxxsolar.com
Page 38 of 47
8. Troubleshooting
If you are having a problem with your unit, try the suggestions below. If the problem
persists, please contact the specialist.
Problem
Possible solutions
Solar system leaking
Stop the system. Cut off V0 to stop the mains water into
the system. Using V5 drain valve to drain all the water in
the tank and then call for service immediately
Solar system low working performance
a) Less solar insolation in your geography area. Take use
of other assistant energy sources, such as electric heating
system or gas heating.
b) Vacuum tube broken. Replace a new fine vacuum tube
c) Heat pipe didn’t installation correctly. Pull out the heat
pipe and daub some silicon grease on the heat pipe’s
condenser then reinsert it into the manifold
d) Pipe line does not seal and is no insulated very well, so
there is more energy loss. Check and seal the pipe line and
keep the pipeline insulated very well.
e) A faulty heat pipe. Replace new fine heat pipe and
contact Authorized service provider
Water releasing from T&P valve
It is normal working condition. Once some hot water or
air is released from the T&P valve, the valve will be
automatically closed shortly.
No hot water but air from tap when refill
the system
There is air in the solar tank. Please keep air flowing out
from tap until air disappearing
If there is an emergency, or you leave the solar system unattended and unused for long
periods of time, please turn off V2 and V3, and open V1.
If after using this trouble-shooting guide and you still cannot solve the problem,
please contact our Authorized SunMaxx service provider.
