Storz 11302 BDX, Instruction Manual

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Repair Program
If repairs become necessary, for other than damages incurred during initial shipment, the Customer must follow the
RMA procedure set forth in the “Return Policy”. Warranty repairs will be made without charge (see “Warranty Policy,”
for covered repairs). All other repairs are subject to KSEA’s applicable standard repair or exchange charges. If
requested, Customer will be advised of the estimated cost of the repair work or a product exchange before it is
undertaken. All repairs carry a 90 day warranty. Exchange products carry the applicable KARL STORZ product
warranty. If the damaged product is not returned within thirty (30) days of receipt of the replacement product,
Customer will be invoiced for the full list price of the replacement. KSEA reserves the right to refuse or return any
product sent back without prior authorization of KSEA’s Customer Support Department.
Warranty Policy
Except as otherwise provided herein and/or by the applicable warranty information for a specific product or type of
product, all KARL STORZ-branded products are generally warranted to be in good working order at the date of
delivery and free from defects in workmanship and materials for one (1) year from date of delivery. However, since
some products carry a shorter or a longer warranty period, Customer should check with KSEA’s Customer Support
Department or product specific literature, instruction manual and/or labeling for the exact warranty period. Any such
product(s) with a defect occurring during the applicable warranty period will be promptly replaced or, at the sole
discretion of KSEA, repaired at no charge to Customer. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS, IMPLIED AND/OR STATUTORY, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF
MERCHANTABILITY, FITNESS AND/OR OF SUITABILITY FOR A PARTICULAR PURPOSE, WITH RESPECT TO ALL
KARL STORZ PRODUCTS OR SERVICES. ANY AND ALL OTHER WARRANTIES, REPRESENTATIONS AND/OR
GUARANTEES, OF ANY TYPE, NATURE OR EXTENT, BE IT IMPLIED, EXPRESS AND/OR WHETHER ARISING UNDER
OR AS A RESULT OF ANY STATUTE, LAW, COMMERCIAL USAGE, CUSTOM, TRADE OR OTHERWISE, ARE HEREBY
EXPRESSLY EXCLUDED AND DISCLAIMED. Any contrary course of performance by and between the parties will not
modify any representations and/or warranties set forth herein. KSEA neither assumes nor authorizes any person to
assume for it any other liabilities in conjunction with and/or related to the sale and/or use of its products. To ensure
proper use, handling and care of KARL STORZ products, Customer should consult the product specific literature,
instruction manual, and/or labeling included with the product or otherwise available. Repairs, modifications or
alterations of KARL STORZ products, performed by any person or entity, other than by KSEA or an authorized repair
facility of KSEA, nullifies and otherwise voids all applicable KARL STORZ warranties. Repair or replacement of a
KARL STORZ product shall not extend the term of any applicable warranty. The remedies provided herein are
Customer’s exclusive remedies under this Warranty Policy.
Repair Program
Warranty Policy
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