StorageTek 9710, System Assurance Manual

Page: 21 / 86

MR0012J 9710 System Assurance Guide 1-3
System Assurance Team
Solutions Delivery Engineer (SDE) • Prepares customer service support procedures.
• Explains available levels of hardware support and
criteria for problem escalation.
• Installs the product at the customer site.
Customer • Works with the solutions delivery installation
consultant (SDIC) at the system assurance planning
meetings to provide the data for the worksheets
listed for the SDIC.
• Works with the solutions delivery systems
specialist (SDSS) at the system assurance planning
meetings to provide the data for the worksheet
listed for the SE.
• Names a contact person for any unresolved issues
in the above worksheets.
• Discusses the schedule and names a contact per
son for all scheduling matters.
Solutions Delivery Systems
Specialist (SDSS) • Explains available levels of software support and
criteria for problem escalation.
• Works with the customer to complete the work
sheet.
• Provides data migration information.
Table 1-1. Team Member Responsibilities (Continued)
Team Member Responsibilities