29
5.3 TROUBLESHOOTING - FREEZER
PROBLEM
POSSIBLE CAUSE
REMEDY
Drive motor (auger)
“kicks-out”, or
does not run.
1
Power to machine is off.
1
Check power to machine.
2
Low line voltage.
2
Check, must be ±10% of nameplate voltage.
3
Product too hard.
3
Increase overrun. (See Section 4.9)
4
Front door not installed securely.
4
Install front door securely.
Compressor does
not operate.
1
Power to machine is off.
1
Check power to machine.
2
Drive motor overloaded or no current
detected.
2
Wait for 15-20 minutes for the thermal overload
to reset.
3
Low line voltage.
3
Check, must be ±10% of nameplate voltage.
4
Compressor internal overload is cut-
out.
4
Check condenser (air cooled) (See Sect. 4.14),
or water supply (water cooled).
5
Front door not installed securely.
5
Install front door securely.
Product too soft.
1
Right side CutOut setting is too low
1
Adjust CutOut setting to match product
requirements. (See Section 3.12)
2
Left side temperature setting is too
high.
2
Adjust the temperature. (See Section 4.2)
3
Product breakdown.
3
Fill with fresh product.
4
Left side Standby/Serve switch in the
Standby position
4
Place the Standby/Serve switch in the Serve
position.
Freeze-up. (Product
will not dispense
easily.)
1
Right side CutOut setting is too high.
1
Adjust CutOut setting to match product
requirements. (See Section 3.12)
2
Left side temperature setting is too
low.
2
Adjust the temperature. (See Section 4.2)
3
Low overrun setting.
3
Increase overrun. (See Section 4.9)
4
Low pump pressure.
4
Check pump pressure.
5
Large air pocket in barrel.
5
Purge air from barrel.
6
Auger turning counter-clockwise.
6
Change rotation to clockwise.
7
Pump hoses kinked.
7
Check pump hoses for bending or kinking.
Rear auger seal
leaks.
1
Seal missing or installed wrong.
1
Install correctly. (See Section 3.9 and 3.10)
2
Rear seal o-ring missing, broken or
not lubricated.
2
Inspect for breakage and lubricate properly.
(See Section 3.9 and 3.10)
3
Worn or scratched shaft.
3
Replace shaft.
Spigot leaks.
1
Spigot parts are not lubricated.
1
Lubricate. (See Section 3.9 and 3.10)
2
Chipped or worn o-rings.
2
Replace o-rings.
3
O-rings on spigot installed wrong.
3
Remove spigot and check o-rings.
4
Nicks or scratched on front door where
spigot is located.
4
Replace front door.