US and Canada call 1-800-683-2378, other countries call 1-904-641-1666
3
Damaged or Lost Shipments
UPS and prepaid truck shipments: Check your order
immediately upon arrival. All damage must be noted on
the delivery receipt. Call Stenner Customer Service at
800-683-2378 for all shortages and damages within
seven (7) days of receipt.
Returns
Stenner offers a 30-day return policy on factory direct
purchases. Except as otherwise provided, no material
will be accepted for return after 30 days from purchase.
To return merchandise at any time, call Stenner at 800-
683-2378 for a Returned Goods Authorization (RGA)
number. A 15% re-stocking fee will be applied. Include
a copy of your invoice or packing slip with your return.
Limited Warranty
G. H. Stenner & Co., Inc. will for a period of one (1)
year from the date of purchase (proof of purchase
required) repair or replace – at our option – all defective
parts. G. H. Stenner & Co., Inc. is not responsible for
any removal or installation costs. Pump tube assemblies
and rubber components are considered perishable and
are not covered in this warranty. Pump tube will be
replaced each time a pump is in for service, unless
otherwise specified. The cost of the pump tube
replacement will be the responsibility of the customer.
G. H. Stenner & Co., Inc. will incur shipping costs for
warranty products shipped from our factory in
Jacksonville, Florida. Any tampering with major
components, chemical damage, faulty wiring, weather
conditions, water damage, power surges, or products
not used with reasonable care and maintained in
accordance with the instructions will void the warranty.
G. H. Stenner & Co., Inc. limits its liability solely to the
cost of the original product. We make no other
warranty expressed or implied.
Disclaimer
The information contained in this manual is not
intended for specific application purposes. G. H.
Stenner & Co., Inc. reserves the right to make changes
to prices, products, and specifications at any time
without prior notice.
Warranty and Service Policy
