STC Smartscan NG2, Manual

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May 2021, SmartScanNG² User's Guide for Wayside Enclosure Components, EUD-2018086-00 Rev.3
8.5 Receiving Your System
All the dragging-equipment detectors that a site needs are shipped on one pallet. All the
components that make up one or more SmartScanNG² systems are shipped either in a crate
or in a wayside enclosure if one was ordered. The contents of this crate or wayside enclosure
are specific to the site and are detailed on the packing list.
When the packages arrive at the site, check them immediately for exterior damage. If there is
any, notify STC.
8.6 Returning Damaged or Defective Hardware
Return any damaged or defective hardware to STC for repair or replacement. You don't need
a return authorization number. You don't need to call first. Just ship it directly to:
Southern Technologies Corporation
Repair Department
6145 Preservation Drive
Chattanooga, Tennessee 37416-3638
USA
With the returned hardware, include:

a return address

the name and telephone number of the person who should be contacted to answer
questions about the hardware

a written explanation of the hardware damage or defect
8.7 Getting Help with the Installation
If a part is missing or if you have any problems installing a part, telephone STC's engineering
staff. Except on major holidays, you can reach them at 423-892-3029, Monday through
Friday, from 8:00 a.m. until 5:00 p.m. Eastern time. After business hours, calls are answered
by a machine. These calls are returned promptly the next business day.
When calling, state that you are calling about a SmartScanNG² system. Your call will then be
directed to the appropriate person.
Though slower and more cumbersome, solving your problems by email is also possible.