17
TROUBLESHOOTING
Fault
Possible Cause
Solution
Not igniting
If you are having problems with your appliance, please use our
troubleshooting guide below. If you are unable to resolve the issue using
this guide please ring our Customer Service Department on 0844 848 5861.
Please have the model code and purchase information available.
Note: Any repairs should be done by a qualified technician.
No spark
Check the electricity supply
The burner assembly is not put
together correctly
Ensure the burner assembly
is securely fitted together
The gas supply is closed
Open the gas supply
completely
The fuse has blown
Change the fuse
Inconsistent/unstable
flame
The gas supply is not
completely open
Open the gas supply
completely
The burner assembly is not put
together correctly
Ensure the burner
assembly is securely fitted
together
The ignition shaft has debris in it Clean the debris with a
dry cloth
The burners are wet
Turn down the boiling pan
and wipe dry once cold
The holes in the flame spreader
are clogged
Clean the flame spreader.
Refer to ‘Cleaning and
Maintenance’
Noise made when ignited
The burner assembly is not put
together correctly
Ensure the burner
assembly is securely fitted
together