V2.2
2022 RUNGU Dualie Rugged/XR series
Copyright 2021 Standard Bearer Machines, LLC
103
Troubleshooting
Electrical
Problem: Why won’t my
Dualie turn on?
After pressing the on/off key, the display fails to light up; no power is coming to the motor.
Solution:
1.
Press and hold the on/off key for at least two seconds. If that fails to turn on the display,
2.
Check the connector to the Display. Reconnect if disconnected, otherwise,
3.
Open the battery case under the frame and remove the battery to make sure the main
connector from the battery output lead is plugged in and secure. Inspect the wiring to look for
severed wires and make sure the large yellow connectors are connected.
a.
If your Rungu has one battery, disconnect the large yellow connector - the battery from
the controller - and then reconnect the battery. Then press and hold the on/off key. If
that fails to turn on the display, continue to step 4
b.
For two battery systems, disconnect the large yellow connector from both batteries.
Then connect each battery in turn. Press and hold the on/off key. If that fails to turn on
the display,
4.
Check that the battery is fully charged. Use a voltmeter and test the output on the charging
terminals if you do not have an ebike computer. If the voltage is at or below 42V, the battery is
fully discharged. If you are having trouble charging the battery, please look below about
charging your battery.
5.
If none of the proposed solutions work, contact Rungu.
Problem: I drove my Dualie until it went completely dead and now it will not charge.
This is a problem that occurs when you fully deplete the battery. The BMS on the battery protects the
battery from discharging any further and force shuts itself off.
Solution:
Reset your battery by opening removing it from the battery case and disconnecting the battery from the
controller (large yellow connectors) and then reconnecting the battery. In most cases, this action is
sufficient to “wake up” the battery so it will charge again. I
f this action fails to work, contact Rungu.
Problem: I cannot get my battery to charge or my charger is not working
The green light stays on when I know the battery is discharged or no light turns on at all when I plug the
battery into the charger.
Solution:
1.
If no light turns on when you plug the charger into the battery after plugging the charger into
AC, replace the fuse in your charger. Then try charging the battery again. If this fails to charge
the battery,
2.
Reset the battery (see above), and then plug it into the charger. If this fails to charge the
battery,
3.
Call Rungu to talk through other troubleshooting steps.
