64
MOBILE EFTPOS MERCHANT OPERATING GUIDE
TROUBLE SHOOTING
CoDe
DisPlay
Cause/aCTioN
30
FORMAT ERR CALL
HELPDESK
●
Power the terminal off and on and retry the
transaction.
●
Contact the Helpdesk whilst the cardholder is
present to confirm if the transaction has been
processed correctly.
39
WRONG ACCOUNT
●
Retry the transaction, selecting a different account.
●
If the transaction is declined again, obtain
another form of payment.
●
Advise cardholder to contact card issuer.
41
CONTACT CARD
ISSUER
●
Contact manual Credit Card Authorisations.
●
Press the option for extension 500.
43
CONTACT CARD
ISSUER
●
Contact manual Credit Card Authorisations.
●
Press the option for extension 500.
51
CANNOT PAY
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
52
WRONG ACCOUNT
●
Retry the transaction, selecting a different account.
●
If the transaction is declined again, obtain
another form of payment.
●
Advise cardholder to contact card issuer.
53
WRONG ACCOUNT
●
Retry the transaction, selecting a different account.
●
If the transaction is declined again, obtain
another form of payment.
●
Advise cardholder to contact card issuer.
54
EXPIRED CARD
CANNOT PAY
●
Check the card expiry date.
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
55
INVALID PIN
●
The cardholder has entered the wrong PIN.
●
Retry the transaction with the correct PIN.
56
CONTACT CARD
ISSUER
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
58
INVALID
TRANSACTION
●
Obtain another form of payment.
●
Advise cardholder to contact card issuer.
