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8.2 Manual fall back
The EFTPOS terminal supplied to you is very reliable and St.George is committed
to ensuring its smooth operation is maintained. Any problems should be promptly
reported to the EFTPOS Helpdesk on 1300 650 977.
If your terminal fails to function correctly you may revert to manual fall back.
before Performing a fall back Transaction:
For
credit
cards, if the transaction is over your credit card floor limit, call Cardlink on
1300 301 831 for authorisation.
If you are unsure of your floor limit for credit cards please call the EFTPOS Helpdesk on
1300 650 977.
For
debit
cards, if the transaction is over your debit card floor limit, call the EFTPOS
Helpdesk on 1300 650 977 for authorisation.
If you are unsure of your floor limit for debit cards please call the EFTPOS Helpdesk on
1300 650 977.
Minimum requirements:
You must complete all sales details on the voucher. The completed voucher must
be signed by the customer and the signature compared with that appearing on the
reverse of the card. If the signature does not match or you are in any doubt as to the
authenticity of the cardholder, another form of payment should be sought. You must
check the ‘to’ and ‘from’ dates to ensure the card has not expired. You must ensure the
card is presented and imprinted.
banking:
To ensure you receive value for your fall back vouchers, they must be banked within
two business days. Vouchers can be charged back for late deposits.
Separate the completed credit vouchers from the debit vouchers. Complete an EFTPOS
Merchant Summary slip for each type of voucher. Place the Summary on top of the
vouchers and place each into a separate Merchant Summary Envelope.
Take the envelope(s) to St.George and deposit them into your account as you would a
cheque.
If you bank with another financial institution, you will need to use the postal
arrangements i.e. use the Reply Paid envelopes provided in your EFTPOS kit.
Retain all of your merchant copies of the fall back vouchers and the merchant
summaries for a minimum of three years. These are your evidence of the transaction in
case the customer later disputes it.
if you require any additional information, please contact the efTPos helpdesk on
1300 650 977.
MOBILE EFTPOS MERCHANT OPERATING GUIDE
FALL BACK SALES PROCEDURES
