3
MOBILE EFTPOS MERCHANT OPERATING GUIDE
INTRODUCTION
1.2 Cancellation of facility
If your merchant facility is cancelled for any reason, this equipment and materials must
be returned to us. To make arrangements for return call the EFTPOS Helpdesk on 1300
650 977. You must ensure that all equipment and materials are available to be returned
within five business days of our request.
Fees and charges will continue to be incurred until the equipment is returned to the
bank as instructed.
1.3 Damaged, lost or stolen equipment
You are responsible for your equipment. If equipment is damaged, lost or stolen,
you will be charged for their replacement.
1.4 Merchant receipts
You must retain all merchant receipts printed in a secure manner for reconciliation
and in case of terminal failure.
You must provide the customer with a receipt unless he or she requests otherwise.
1.5 efTPos stationery
All items of stationery relating to your EFTPOS terminal and fall back procedures can be
ordered by phone or online on the internet.
Please place your orders before running your stocks too low. Orders will be delivered
to you within five business days.
There are no additional fees for stationery supplies.
ordering stationery online
Log on to http://www.stgeorge.com.au/small-business/payment-solutions/ to order
stationery online. Select ‘Order Merchant Stationery’ from the menu on the left of the
page, which will direct you to the stationery order page on the St.George website and
enter the following details:
* Merchant Number (MID)
* Trading Address Postcode
then:
* Select your stationery items and quantities and follow the prompts.
ordering stationery by Phone
Call the EFTPOS Helpdesk on 1300 650 977 (available 24/7). Follow the prompts and
use your phone keypad to enter the following details:
* Select your stationery items and quantities
then:
* Merchant Number (MID)
* Trading Address Postcode
