61
MOBILE EFTPOS MERCHANT OPERATING GUIDE
TROUBLE SHOOTING
10.0 Trouble shooting
10.1 hardware faults
harDware
faulTs
aCTioN
No response from
the terminal
1. Ensure that the power cable is securely connected to
the terminal.
2. Power off the terminal for 10 seconds.
3. Power on the terminal.
4. Retry the transaction.
5. Call the Helpdesk if the problem persists.
Terminal not
reading cards
1. Re-insert/swipe the card as per instructions in Section 4.
2. If there is still no response from the card reader power
off the terminal for 10 seconds.
3. Power on the terminal.
4. Attempt transaction again.
5. Call the Helpdesk if the problem persists.
Paper jamming
or
Not feeding
or
Not printing
1. Remove the paper roll from the printer to ensure that
there is no paper caught.
2. If the existing paper roll is damaged in any way then
replace this with a new roll.
3. If the problem continues power off the terminal for
10 seconds.
4. Power on the terminal.
5. Initialise the terminal by pressing ENTER until INIT is
displayed as one of the options. Press the soft key
directly beneath INIT.
6. The terminal should print a logon receipt. This will
confirm if the printer is operational.
7. Re-test the printer using the FEED button.
8. You can test the printer by pressing the FUNC button
followed by 82. A receipt will print.
9. Call the Helpdesk if the problem persists.
