Appendix A:
Troubleshooting
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®
PNS System – Clinician Instruction for Use [L0090-MAN-000 Rev F]
APPENDIX A
Troubleshooting
Problem
Possible Causes
Actions to be Taken
Mounting Pad is not
adhering to skin
Skin is not clean
Clean skin with mild soap and
water and allow skin to dry OR
wipe skin with an alcohol pad
and allow to dry OR apply a
drop of tap water to adhesive
side of mounting pad OR use a
new mounting pad
Battery icon is
blinking on Remote
Rechargeable Battery is low
Replace the Rechargeable
Battery
Screen(Remote or
Clinical Programmer)
shows “Recharge
Battery”
Rechargeable Battery is low
Replace the Rechargeable
Battery
Hand-Held Remote
buttons are not
working
Lock Switch is on
Move switch to unlocked (up)
position
Screen (Remote or
Clinical Programmer)
shows “Internal
Error”
Pulse Generator issue
Try removing and replacing the
Rechargeable Battery; Turn
stimulation back on and
resume use
If problems persist, replace
Pulse Generator
Pulse Generator not
working correctly
Pulse Generator issue
If the Hand-Held Remote
displays “Internal Error”,
“Wireless Error”, “Lead
Connect Error”, “Recharge
Battery”, or “Replace Remote
Battery” see the corresponding
troubleshooting section
Try removing and replacing the
Rechargeable Battery; turn
stimulation back on and
resume use
If problems persist, replace