Data di emissione:
February, 2019
Revisione: 1
Pag. :
46/76
12.
TROUBLESHOOTING GUIDE
Problem
Possible cause
Solution
The appliance does not
cool,
or
cools
only
partially,
and
the
compressor is running
•
The space around the appliance is
inadequate for ventilation
•
The appliance is operating in wash
mode
•
The fan is not functioning
•
There is a loss of coolant
•
Allow at least 20 cm of free space around
the appliance and place it away from
other heat sources
•
Turn on the cooling system by turning off
wash mode and activating cooling mode
•
Check the electrical connections, if
necessary replace the fan
•
Find the leak, eliminate it and recharge
the system
The appliance does not
cool,
or
cools
only
partially,
and
the
compressor
is
not
running
•
Electrical
components
of
the
compressor are not functioning
•
Some electrical connections are
disconnected
•
Defective compressor
•
Replace non-functioning components
•
Check electrical connections
•
Replace the compressor
The appliance is noisy
•
The beater and its components
have not been installed correctly
•
The freezing cylinder is empty
•
The fan blades are impacting
internal components
•
Dismantle the beater and reassemble the
parts correctly
•
Find the root cause and solve it in order
to have it running with product
•
Check and adjust
The main switch is in the
ON position but the
appliance does not run
•
The front flange has not been
positioned correctly
•
Some electrical connections are
disconnected
•
The switch is broken
•
The electronic panel is defective
•
The agitator motor is defective
•
Correctly position the front flange
•
Check electrical connections
•
Replace the switch
•
Replace the electronic panel
•
Replace the agitator motor
The appliance leaks from
the side drawer
•
The seal contact surface is dirty or
damaged
•
Check and clean or replace the seal
The appliance is running
and the top tank is filled
with liquid product but
nothing comes out of
the tap
•
The pump is not working
•
The mix in the cylinder is too dense
•
Check and solve
•
Establish why the mixture thickens
excessively, resolve the problem and
restart the appliance replacing the mix
The tap is leaking
•
The tap has not been reassembled
correctly
•
The movement of the tap is
impeded
•
The o-ring seals are damaged or
worn
•
Dismantle and reassemble the tap
correctly
•
Clean the tap and its housing and
lubricate with the vaseline supplied
•
Replace the o-rings
The beater does not turn
•
The front flange is not mounted
correctly
•
Some electrical connections are
disconnected
•
The electronic panel is defective
•
The agitator motor is defective
•
Mount the front flange correctly
•
Check electrical connections
•
Replace the electronic panel
•
Replace the agitator motor
The beater is noisy
during rotation
•
The cylinder is empty
•
Check the root cause and solve
Buttons do not respond
to being pressed
•
The keypad is defective
•
The electronic panel is blocked or
defective
•
Replace the keypad
•
Turn the appliance off and on and if the
problem persists, replace the panel
NOTE: The following procedures must
be performed by qualified technical
staff