DF3/FF3 MANUAL
25
118018-001
Rev E
8
FACTORY
SERVICE
8.1
Warranty Repairs
During the warranty period, Spellman will repair
all units free of charge. The warranty is void if
the unit is worked on by other than Spellman
personnel. See the warranty in the rear of this
manual for more information. Follow the return
procedures described in section 6.2. The
customer shall pay for shipping to and from
Spellman.
8.2
Factory Service
Procedures
Spellman has a well-equipped factory repair
department. If a unit is returned to the factory for
calibration or repair, a detailed description of the
specific problem should be attached.
For all units returned for repair, please obtain an
authorization to ship from the customer service
department, either by phone or mail prior to
shipping. When you call, please state the model
and serial numbers, which are on the plate on the
rear of the power supply, and the purchase order
number for the repair. A return Material
Authorization Code number (RMA Number) is
needed for all returns. This RMA number
should be marked clearly on the outside of the
shipping container. Packages received without an
RMA number will be returned to the customer.
The customer shall pay for shipping to and from
Spellman.
A preliminary estimate for repairs will be given
by phone by Customer Service. A purchase order
for this amount is requested upon issuance of the
RMA Number. A more detailed estimate will be
made when the power supply is received at
Spellman Repair Center. In the event that repair
work is extensive, Spellman will call to seek
additional authorization from your company
before completing the repairs.
8.3
Ordering Options and
Modifications
Many of the options listed in chapter 5 can be
retrofitted into Spellman’s power supplies by our
factory. For prices and arrangements contact the
Spellman sales department.
8.4
Shipping Instructions
All power supplies returned to Spellman must be
sent shipping prepaid. Pack the units carefully
and securely in a suitable container, preferably in
the original container, if available. The power
supply should be surrounded by at least four
inches of shock absorbing material. Please return
all associated materials, i.e. high voltage output
cables, interconnection cables, etc., so that we
can examine and test the entire system.
All correspondence and phone calls should be
directed to:
Spellman High Voltage Electronics Corp
475 Wireless Boulevard
Hauppauge, New York, 11788
TEL: (631) 630-3000
FAX: (631) 435-1620
E-mail:
http://www.spellmanhv.com
