Spectrum RAC2V1S User Manual Download Page 56

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Chapter 5: Troubleshooting

Problem 6: Locked out of the Web GUI.

Restore factory defaults on the router. Refer to page 46 for instructions

Thereafter, sign in to the web GUI using the default username and password
listed on the router label.

Refer to page 16 to change your local access password.

User Guide Model RAC2V1S

Summary of Contents for RAC2V1S

Page 1: ...User Guide 802 11ac Wave 2 Router Model RAC2V1S ...

Page 2: ...tioned herein are trademarks or registered trademarks of their respective companies Copyright 2014 by Sagemcom Broadband SAS All rights reserved Rights of modifications reserved This publication may not be reproduced in whole or in part without prior expressed written permission of Sagemcom Broadband SAS Issued by Sagemcom Broadband SAS Sagemcom 250 route de l Empereur 92848 RUEIL MALMAISON CEDEX ...

Page 3: ...eless Router 10 Sign in to the Web GUI 10 A Tour of your Web GUI Dashboard 12 A Tour of your Web GUI Mobile Edition 15 Change your Local Access Password 17 Change your Wireless Network Name and Password 17 Configure your WiFi Network 19 Enabling WPS Push Button Pairing 21 Change your Time Zone 23 Customize your Device List 24 How to set up Parental Controls 25 Limit Internet Access times 26 Blocki...

Page 4: ...7 Reset Button on the Router 48 Chapter 5 Troubleshooting 49 Problem 1 Light does not turn solid blue 49 Problem 2 The internet stopped working 50 Problem 3 The internet is slow 51 Try one of the following solutions 51 Problem 4 The WiFi signal drops 51 Problem 5 Cannot connect wireless device to route 51 Try one of the following solutions 51 Problem 6 Locked out of the Web GUI 52 Appendices 53 Ap...

Page 5: ...h WiFi speeds and smooth reliable connections for gaming HD video streaming and file transfers Security Protects your network from intruders using WPA2 encryption and an SPI firewall Customizable to your needs The web graphical user interface GUI lets you easily tailor the router settings and manage your devices Parental controls Enables you to easily control access to the internet Built in USB po...

Page 6: ...s light that can have the following conditions Fast flashing blue indicates booting up Pulsing blue blue on off indicates connecting to the internet Solid blue indicates connected to the internet Flashing red red on off indicates connectivity issues Alternating red and blue indicates the device should not be interrupted such as during a firmware upgrade Solid red indicates a critical issue User Gu...

Page 7: ...hrough the web GUI 3 LAN network ports Connects to your devices using network Ethernet cables 4 Internet port or WAN Network port Connects to the modem using the provided Ethernet cable 5 USB port Connects to USB storage devices or printers 6 Power input Connects to the provided power adapter Factory Reset and WPS LAN Network Ports Ethernet Internet Port USB and Power Input User Guide Model RAC2V1...

Page 8: ...stand what each type of light indicates Off No Ethernet link present Solid Green LED Ethernet link present Flashing Green LED Passing Ethernet traffic Solid Orange LED Gigabit Ethernet link present Solid Orange LED with Flashing Green LED Gigabit Ethernet link present with passing Ethernet traffic User Guide Model RAC2V1S 4 ...

Page 9: ...ion that you will need to set up the router such as your WiFi Network Name SSID WiFi Password Network Key Router login Username and Password as well as your WAN MAC address and serial number Serial Number and WAN MAC Address Router Web GUI Access Information Preset WiFi SSIDs and Password User Guide Model RAC2V1S 5 ...

Page 10: ...cation and minimizing the number of walls or ceilings between the router and network devices Ensure optimum reception by positioning your device so that the signal moves straight through drywall or open doorways instead of at an angle Maintain wireless signal strength by positioning the router away from glass metal water mirrors brick and concrete Avoid signal interference by keeping the router aw...

Page 11: ... down the router information located on the router s label System Requirements Wireless Network Requirements WPA or WPA2 security enabled device Web based Graphic User Interface Requirements Computers with Windows Macintosh or Linux based operating system Supported browsers Internet Explorer 11 or higher Firefox 44 or higher Chrome 48 or higher Safari 8 or higher For mobile Safari for iOS 9 and hi...

Page 12: ...install the router 1 Unplug your modem 2 Plug your modem back in Wait approximately 2 minutes until your modem turns on 3 Connect one end of the Ethernet cable to your modem and the other end to the yellow internet port on the router 4 Connect the power adapter to the power input of the router then plug it into an outlet The light will be flashing blue indicating that the device is booting up and ...

Page 13: ...pecific to the router If you see the name ending in 5G your device is 5GHz capable Connecting to the 5G network may provide a better experience 7 Enter the Network Password listed on the label of the router You should now be connected to the internet If you want to customize the router settings further see the instructions below User Guide Model RAC2V1S 9 ...

Page 14: ...able WPS Change your time zone Customize your device lists Set up parental controls Configuration of the router begins with signing into your Web GUI Sign in to the Web GUI 1 Open your web browser Go to http 192 168 1 1 2 Enter the router login username and password listed on the back of the router You can change this later The default username and password are as follows Username admin Password a...

Page 15: ...Chapter 2 Getting Started User Guide Model RAC2V1S 11 ...

Page 16: ...r Web GUI Dashboard Configures router reset and local network settings Provides access to parental controls passwords and your firewall Provides status and configuration information about your internet connection User Guide Model RAC2V1S 12 ...

Page 17: ...n was selected to broadcast the SSID and the speed Devices connected to the 2 4GHz WiFi are displayed Configures 5GHz WiFi settings The connection status appears below the network identification The network name SSID appears if the option was selected to broadcast the SSID and the speed Devices connected to the 5GHz WiFi are displayed User Guide Model RAC2V1S 13 ...

Page 18: ...pter 2 Getting Started Provides statistics on LAN Ethernet ports Configures or safely removes USB connected devices Information on connected devices is displayed below the icon User Guide Model RAC2V1S 14 ...

Page 19: ...can also access the web GUI through your mobile device mobile phone tablet etc The mobile version of the web GUI allows you to access the same controls as the PC version The dashboard will appear condensed as follows to fit your mobile screen User Guide Model RAC2V1S 15 ...

Page 20: ...Chapter 2 Getting Started User Guide Model RAC2V1S 16 ...

Page 21: ...rol 3 Click on the User tab 4 Ensure admin is selected for the Username 5 Enter your old password in the Old Password field 6 Enter your new password in the Password field 7 Confirm the new password in the Confirm Password field 8 Click Apply Change your Wireless Network Name and Password Your wireless WiFi network name and password provide internet access to your network Provide this information ...

Page 22: ... your network name will be broadcast See directions below to disable 6 In the Security Setting section select the security encryption mode The default is WPA2 Personal It is highly recommended that you retain the default setting unless you have devices that do not support WPA2 7 Enter the new WiFi Password in the WiFi Password field 8 Confirm the WiFi Password 9 Click Apply User Guide Model RAC2V1...

Page 23: ... 4GHz and 5GHz WiFi networks are enabled 3 Select the Basic tab 4 In the Basic section slide the Enable switch to ON to access the network Or slide the Enable switch to OFF to power off the network 5 Turning the network OFF will cause the Status to change from UP to DOWN The other options in the Basic tab will no longer be accessible 6 Click Apply User Guide Model RAC2V1S 19 ...

Page 24: ...entify your WiFi network By default your SSID Broadcast is enabled Should you wish to stop broadcasting your SSID follow the instructions below 1 Sign in to the web GUI 2 Select the network you want to stop broadcasting 3 In the Basic Tab uncheck the Visible box 4 Click Apply 5 Should you wish to enable SSID broadcast return to this screen and check the Visible box User Guide Model RAC2V1S 20 ...

Page 25: ...nel you want to use 4 Click Apply Enabling WPS Push Button Pairing WPS WiFi Protected Setup push button pairing provides an easy way to join devices to your WiFi network with the push of a button By default WPS is disabled To enable it follow the instructions below 1 Sign in to the web GUI 2 Select the network you want to configure Enable WPS on both WiFi networks to easily pair devices to either ...

Page 26: ...e The light on the router will flash indicating that the WPS function is activated You can then enable pairing with your device by one of four methods 1 Go to your laptop tablet or smartphone and select the network you want to connect to The device should connect as soon as you select the WiFi network name 2 If the device has a WPS button select the Wi Fi Protected SETUP button on the router WPS S...

Page 27: ...e network 4 If your device supports WPS but does not have a button it may generate a device PIN Enter this PIN in the Device pin field on the router WPS Setup screen see figure above and then click the Register button Change your Time Zone You may want to change your time zone to ensure that times for parental controls are administered accurately 1 Sign in to the web GUI 2 Click on Router Settings...

Page 28: ... you to change the name and icon of your devices to help you easily identify those that are connected to your network 1 Sign in to the web GUI 2 Search for the device to be configured under the network it is connected to and hover the cursor over the device If the cursor changes to the hand cursor the device is active Click to open it 3 Click on the device you want to customize 4 Select the Device...

Page 29: ...ice 7 Click Apply Note that the friendly name for the device will appear in the header when you return to this screen How to set up Parental Controls Parental Controls can be configured to Limit access to the internet at certain times on particular devices Block certain websites across all devices User Guide Model RAC2V1S 25 ...

Page 30: ... Internet Access times 1 In the Internet access control planning area click on the desired device or click on All devices The Internet access control planning screen shown below will display 2 Review the internet access control planning schedule Click and drag across a block of time during which you want to limit internet access then click Deny 3 After you have made a selection for each day of the...

Page 31: ... multiple websites by clicking on the Add Address button multiple times 5 Make sure the Enable option is ON 6 Type or copy paste the website address you wish to block into the internet Link box 7 Click Apply 8 If you want to unblock a website click on the delete icon under options Entering a site on the blocked sites list prohibits all devices connected to your network from accessing the site at a...

Page 32: ...o the router All users connected to your network will be able to view add modify and delete any files on your storage device Connecting a Storage Device To connect a USB hard drive or flash drive attach it to the USB port located on the back panel of the router The RAC2V1S supports USB storage The following file systems are supported FAT16 FAT32 NTFS Ext2 Ext3 HFS HFS Some file systems function as...

Page 33: ...outer Settings 3 Select the Media tab 4 In the File Sharing section slide the tab to ON 5 Click Apply Media Sharing Enabling DLNA Digital Living Network Alliance allows you to play media files such as pictures music and movies through media devices such as game consoles mobile video players and other network connected devices User Guide Model RAC2V1S 29 ...

Page 34: ...ttings 3 Select the Media tab 4 In the DLNA section slide the tab to ON 5 Click Apply Safely Disconnecting a Storage Device WARNING To safeguard your data ensure that you Always keep a second copy backup of all data Stop the USB storage device BEFORE removing the USB connection User Guide Model RAC2V1S 30 ...

Page 35: ... storage device from the router 1 Sign in to the web GUI 2 Under the USB icon click on the device you want to eject 3 Select the Device Info tab 4 Click the Eject button 5 If the ejection was successful you will then be taken back to the web GUI dashboard and the device will no longer appear 6 If the Eject button does not work select the Force to eject checkbox then click on the Eject button again...

Page 36: ...t is your responsibility to create data backups prior to using USB storage devices with your Wireless Router For Mac 1 Connect a USB drive to the router 2 On your Mac click on Go then Connect to Server 3 Type smb 192 168 1 1 under Server Address 4 Click Connect 5 You will be asked for your Mac password Enter the password and click Connect 6 A window will appear with the contents of your USB drive ...

Page 37: ...nsure that it supports IPP 1 1 as not all USB printers support this protocol Ensure the printer driver supports your operating system To ensure that your printer driver is working properly on a PC you can connect the printer to the PC directly before attempting to install the printer over the network Configuring a Printer Configuring a Printer for Windows XP 1 Start the Add Printer Wizard Click St...

Page 38: ...models of printer Refer to the printer manufacturer s documentation Some common printer URLs are http 192 168 1 1 631 http 192 168 1 1 631 IPP http 192 168 1 1 631 IPP port1 NOTE This step will fail if your printer is not connected or does not support IPP You may also have to power cycle your printer when changing USB hosts 6 Choose correct printer driver Click Ok User Guide Model RAC2V1S 34 ...

Page 39: ...e the correct driver and click Have Disk to install it 7 Optional You can choose to set this printer as your system Default Printer Click Next 8 If everything is configured correctly the printer setup Wizard will display the message You have successfully completed the Add Printer Wizard Click Finish to complete Configuring a Printer for Windows 7 1 Start the Add Printer Wizard Click Start Select D...

Page 40: ...a network wireless or Bluetooth printer Click Next 3 Skip the search by clicking The printer that I want is not listed 4 Choose Select a shared printer by name Enter the URL http 192 168 1 1 631 IPP Click Next User Guide Model RAC2V1S 36 ...

Page 41: ...on Some common printer URLs are http 192 168 1 1 631 http 192 168 1 1 631 IPP http 192 168 1 1 631 IPP port1 NOTE This step will fail if your printer is not connected or does not support IPP You may also have to power cycle your printer when changing USB hosts 5 Choose correct printer driver Click Ok User Guide Model RAC2V1S 37 ...

Page 42: ...driver and click Have Disk to install it 6 Optional You can choose to set this printer as your system Default Printer by selecting the checkbox next to Set as default printer Click Next 7 If everything is configured correctly the Wizard will display the message You have successfully completed the Add Printer Wizard Installation can be verified using the Print Test Page button Click Finish to compl...

Page 43: ...r for Windows 10 1 Click Start then go to settings 2 Select Devices Add printers scanners OR 3 Select Control Panel Devices and Printer Add a printer 4 Skip the search by clicking The printer that I want isn t listed User Guide Model RAC2V1S 39 ...

Page 44: ...Chapter 3 USB Sharing 5 Choose Select a shared printer by name 6 Enter the URL http 192 168 1 1 631 IPP 7 Click Next User Guide Model RAC2V1S 40 ...

Page 45: ...r printer is not connected or does not support IPP You may also have to power cycle your printer when changing USB hosts 8 Choose the applicable printer driver then click OK If the printer was previously installed on this PC then the driver should appear in the list under the proper manufacturer and printer name If you don t see your printer check the bottom of the list for your manufacturer Print...

Page 46: ...ectly the Wizard will display the message You ve successfully added your printer name on IP address Click Next 11 Optional You can choose to set this printer as your system Default Printer by selecting the checkbox next to Set as the default printer 12 Installation can be verified using the Print a test page button Click Finish to complete User Guide Model RAC2V1S 42 ...

Page 47: ...ss to http 192 168 1 1 631 IPP Set Queue name to blank Under Print Using choose Select a device driver to use The specific URL may vary for different models of printer Please refer to printer manufacturer s documentation Some common printer URLs are http 192 168 1 1 631 http 192 168 1 1 631 IPP http 192 168 1 1 631 IPP port1 User Guide Model RAC2V1S 43 ...

Page 48: ...es not support IPP You may also have to power cycle your printer when changing USB hosts 3 Locate and select your printer s specific driver Click Add 4 If everything is in order the printer will be listed The status will read as Idle and will be lit as green User Guide Model RAC2V1S 44 ...

Page 49: ...ere are three ways you can do this Disconnecting then reconnecting the power cable Through the web GUI Using the reset button Disconnecting and Reconnecting the Power Cable 1 Unplug the router power cable from the power outlet 2 Wait 2 minutes then plug the power cable back into the power outlet 3 If this procedure does not work try one of the options below Web GUI User Guide Model RAC2V1S 45 ...

Page 50: ... back panel of the router Press and hold the button for less than 15 seconds then release for a reboot Press and hold for 15 seconds or more for a factory reset Back Up and Restore Router Configuration If you reset the router to its factory defaults some customized settings will be lost Follow the directions below to backup and restore the router settings Restoring to factory defaults will reset t...

Page 51: ...el on the left side of the screen refer to the figure above 5 In the Restore section click on the Choose File button and select the file to restore 6 Click the Restore Configuration button Upgrade Router s Firmware The RAC2V1S automatically searches and installs upgrades which may add features or fix issues in the router IMPORTANT While the firmware is upgrading the Power light will alternate betw...

Page 52: ...ide of the screen 5 In the Factory Settings section click on the Reset button The router will reboot to complete the factory reset Reset Button on the Router The reset button is located on the back panel of the router Depress and hold the button for 15 seconds or more for factory reset Note The Power light on the front of the router will turn off to indicate that the factory reset function is bein...

Page 53: ...olid blue Router connectivity issues Flashing red on off Router must not be interrupted Flashing blue on off followed by red on off Critical issues cannot restart Solid red 1 Check the cables Check and tighten the coaxial cable connected from the wall to the back of your modem Verify that the coaxial connectors are not damaged at each end The connector s metal pins should be intact and straight En...

Page 54: ...uter and attempt to reconnect to your WiFi 3 Check cables Check and tighten the coaxial cable connection from the wall to the back of your modem Verify that the coaxial connectors are not damaged at each end The connector s metal pins should be intact and straight Ensure that one end of the Ethernet cable is plugged into the Ethernet port on the back of the modem and that the other end is connecte...

Page 55: ...router Connection speed decreases as you move farther away from the router By repositioning your device you can determine whether the performance is related to wireless range Problem 4 The WiFi signal drops Check to see if another device is using the 2 4GHz band or a material such as glass water or metal are causing interference If so reposition the router away from the item Refer to page 6 Router...

Page 56: ... 1 Restore factory defaults on the router Refer to page 46 for instructions 2 Thereafter sign in to the web GUI using the default username and password listed on the router label 3 Refer to page 16 to change your local access password User Guide Model RAC2V1S 52 ...

Page 57: ...PA WPA2 WPA2 Enterprise with RADIUS Ports Power USB Ethernet WAN Ethernet LAN 1 4 Buttons Reset WiFi Protected Setup LEDs Front one status LED Back Ethernet WAN Ethernet LAN 1 4 UPnP Supported DLNA Supported Storage File System Support FAT16 FAT32 NTFS Ext2 Ext3 HFS HFS Printer Protocol IPP Browser Support Internet Explorer 11 or higher Firefox 44 or higher Chrome 48 or higher and Safari 8 or high...

Page 58: ... 4 x 9 88 9 x 101 6 x 228 6 mm Weight 1 8 lbs 816 5 g Power Input 100V to 120V 60Hz Output 12V DC 2 5A Environmental Characteristics Temperature 32 F to 104 F 0 C to 40 C Relative humidity 20 to 90 non condensing Altitude 6562 ft 2000m User Guide Model RAC2V1S 54 ...

Page 59: ...t to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur...

Page 60: ... This transmitter must not be co located or operating in conjunction with any other antenna or transmitter This device produces radio frequency energy in the 2 4GHz and 5GHz spectrums The antenna must be positioned to keep a minimum distance of 20 cm 0 65 ft from the radiating element to any nearby person User Guide Model RAC2V1S 56 ...

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