Chapter 5: Troubleshooting
Problem 3: The internet is slow.
Try one of the following solutions:
1.
Reset the router. Refer to page 45 "Restarting the Router" for instructions.
2.
Check your WiFi band. Most devices including the router work on the 2.4GHz
band (e.g. microwave ovens, baby monitors, and other electronic devices).
Reposition the router away from other electronic devices to avoid interference.
3.
On your device, if you see the network name ending in 5G, your device is 5GHz-
capable. Connecting to the ‘5G’ network may provide a better experience.
4.
Change the WiFi channel used on your device. For instructions, refer to page 21.
5.
Reposition your device to be within 10 feet of the router. Connection speed
decreases as you move farther away from the router. By repositioning your
device, you can determine whether the performance is related to wireless range.
Problem 4: The WiFi signal drops.
Check to see if another device is using the 2.4GHz band or a material such as glass,
water or metal are causing interference. If so, reposition the router away from the
item. Refer to page 6 "Router Positioning".
Problem 5: Cannot connect wireless device to router
.
Try one of the following solutions:
1.
Ensure that your device's WiFi is enabled and that the device’s WiFi light is on.
2.
If it is not, refer to page 19 to enable WiFi.
3.
Ensure that your device supports WPA2 encryption. If not, refer to page 18 to
change the encryption mode.
4.
Verify that you are connecting to the correct network by checking the SSID
(name of network) and its password.
User Guide Model RAC2V1S
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