8999145EN: v1 26/02/2020
51
Original instructions (ENGLISH)
Website: www.spearheadmachinery.com
parts are returned and your claim is subsequently rejected and you require the parts sent back to
yourselves please notify Spearhead within 7 days of receiving the rejection notification.
You are reminded that all replaced warranty material remains the property of Spearhead and must be
retained for 180 days, following which it must be physically rendered unusable then scrapped and not
sold, reworked or reconditioned for retailing to any third party, or supplied to any re-manufacturing
company.
When the above time scales are not adhered to Spearhead reserves the right to reduce the value or
reject the claim.
No request to re-assess or investigate a warranty claim previously validly submitted and processed by
Spearhead after a period of 12 months from the date of failure shall be accepted.
Not to submit to Spearhead fraudulent or intentionally misleading claims and if such claims are
submitted Spearhead will charge the reasonable costs of investigating such claims and an appropriate
reasonable hourly charge rate.
11.7 Damage To New Machines
All goods must be examined on receipt, please examine all machines and packages, if there is any
damage or short shipment sign ‘Damaged’ or ‘Detail any item not received’ and notify both the
Spearhead Warranty Department by phone or email and the carrier within 24 hours of any damage or
missing parts. No claims will be accepted after this time.
11.8 Reimbursement
All claims will be settled, by credit memo, within 30 days of acceptance of the claim.
11.9 Failed Pumps, Motors, Gearboxes, Rams & Electrical Controls
Any pumps, motors gearboxes, rams or electric control units fitted to any machine that fails during the
first twelve months of warranty must be returned to us unexamined. Warranty will be rejected if they
have been dismantled. This only applies to the first twelve months of warranty.
