8999145EN: v1 26/02/2020
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Original instructions (ENGLISH)
Website: www.spearheadmachinery.com
11.4 Miscellaneous
Spearhead may waive compliance with any of the terms of this limited warranty, but no waiver of any
terms shall be deemed to be a waiver of any other term.
If any provision of this limited warranty shall violate any applicable law and is held to be unenforceable,
then the invalidity of such provision shall not invalidate any other provisions herein.
Applicable law may provide rights and benefits to the purchaser in addition to those provided herein.
11.5 Registration Of A Demo Machine
All demonstration machines must be registered as ‘demonstration machines’, whether they are
Dealer/Distributor demonstration or Spearhead owned. Failure to do so may result in cancellation of
warranty.
The date of retail delivery or the installation of demonstration machines cannot be post-dated. The
warranty period will be calculated from the date of delivery advised to Spearhead on the online
registration form. The date of delivery cannot be altered without full justification in writing.
Demonstration machines will be limited to a maximum of 3 units a year per dealer/distributor
The following are full details of warranty registration qualifications:
(A) All Demonstration machines may qualify for up to an extra 6 months warranty (Spearhead owned
plus Dealer/Distributor owned machines).
(B) Machines should be registered at the point of first demonstration.
(C) Warranty available when retailed will be Standard warranty period plus 6 months, minus the
demonstration period. No retail extension beyond standard warranty period.
(D) Should the machine remain as a demonstration unit beyond the standard warranty period,
warranty will be considered to expire at the end of the standard warranty period.
Example (Machine With Standard 12 Month Warranty)
•
Retail Sale takes place at month 5. Retail Warranty becomes 12 Months
•
Retail Sale takes place at month 7. Retail warranty becomes (18 minus 7) = 11 Months
•
Retail Sale takes place at month 13. Retail warranty is then considered Zero
•
Retail Warranty will not exceed a 12-Month period under any circumstances.
11.6 Claims Procedure
Full information relating to the failure must be entered onto the Spearhead on line warranty claim
system found in Dealer Inside on our web site.
The completed warranty claim must be received by Spearhead
not later than 30 days
from the repair
date. Spearhead reserves the right to reject or offer reduced settlement on claims received where the
30 day time limit has been exceeded.
Spearhead requires the Dealer to retain any replaced parts for a period of 180 days for possible
inspection and/or return to Spearhead.
Do not return parts without formal notification
. When
requested, additional information or failed parts must be received by Spearhead
within 15 days
.
Spearhead reserves the right to reject or offer reduced settlement on claims where parts are returned
without being clearly labelled with the claim number and/or without a copy of the claim form attached. If
