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Problem
Causes
Solutions/Actions
WiFi signal between
SmartLink module and router
too weak
1) Execute the HOT command
via the WIFI menu on your spa-
side keypad
2) Click on the Edit pencil on the
offline spa, then press DELETE
3) Press on New Device and run
the app setup process again
4) Be sure to take extra time and
care when entering your router
password
Check the LED indicator lights
on the SmartLink module =>
if the RED light is OFF, and
GREEN light is flashing it
indicates a problem with weak
WiFi signal strength. Take steps
to improve signal strength (refer
solutions in Section 7. 7)
7.9 Spa was online but has dropped offline
Problem
Causes
Solutions/Actions
Spa was working but
has now dropped
offline and is failing to
reconnect
Connection between the spa
and your router has been lost
WiFi signal between
SmartLink module and router
too weak
Execute the INFR command to
force a reconnection with the
SpaNET App Server:
1) Access the WIFI menu via
your spa-side keypad
2) Press the UP or + button until
display shows [ INFR ]
3) Press the OK or SAVE
button to execute the INFR
(infrastructure) command
4) Wait for 1-2 minutes and
check spa online/offline status
If the above steps do not work
reboot your router (power OFF
/ ON)
Take steps to improve signal
strength (refer solutions in
Section 7. 7)
