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7.7 Home WiFi network not detected during app WiFi scan
7.8 Spa not online after setup process
Problem
Causes
Solutions/Actions
WiFi scan during
setup hangs or
reports “No network
found”
The signal strength between
SmartLink module and home
router is too weak
Take steps to improve WiFi
signal strength to be -70dB or
stronger
1) Ensure module is positioned
on spa side closest to house
2) Ensure module is positioned
high enough with direct line of
sight
to router
3) Consider mounting module
external to spa cabinet (refer
Section 1.3)
4) Relocate router closer
to spa
5) Install additional access
point or WiFi extender in closer
proximity to spa
Problem
Causes
Solutions/Actions
Setup process
completed
successfully but spa
always showing offline
status
SmartLink module has not
switched out of HOT mode
successfully
Incorrect router password
entered during app setup
process
Execute the INFR command to
force a reconnection with the
SpaNET App Server:
1) Access the WIFI menu via your
spa-side keypad
2) Press the UP or + button until
display shows [ INFR ]
3) Press the OK or SAVE
button to execute the INFR
(infrastructure) command
4) Wait for 1-2 minutes and check
spa online/offline status
Check the LED indicator lights
on the SmartLink module =>
if the RED light is flashing it
indicates the router password
was incorrectly entered during
the setup process. In this
instance you will need activate
HOT mode, delete the spa and
run setup again:
