The default administrator account cannot be deleted and only its password can be changed. If
you need to reset a forgotten password for the default administrator, you can do so by following
the instructions provided when you click the Reset password for default administrator link on
the main login page.
Note: To reset the default administrator’s password, you will need the product activation code
that you received when you purchased your appliance. This allows you to enable Sophos Remote
Assistance, after which Sophos Technical Support is able to reset the password.
Related concepts
on page 170
4.1.1.1 Creating a New Administrator Account
In the Administrators table, click the Add button to open the Administrator Accounts Wizard.
Use the Previous and Next buttons to move between pages of the wizard or the Cancel button
to close the wizard and discard the entry.
To add a new administrator:
1. On the Details page of the wizard, enter the Full name, Username and Password, and then
Confirm password for that user.
2. On the Roles page of the wizard, select whether the user should be a Full Access
Administrator, or a Limited Access Administrator.
For a Limited Access Administrator, select one or more of the following roles:
■
Helpdesk: Approves user submissions, tests the policies, and verifies network connectivity
■
Policy: Configures and tests global and group web browsing policies.
■
Reporting: Views or schedules reports.
■
User Activity: Has access to detailed web activity data.
Note: The comment section of new entries in the Local Site List will include which Helpdesk
administrator approved a user submission.
3. The Reporting Groups page is enabled when a Limited Access Administrator is being
created with one or both of the Reporting or User Activity roles.
■
Select Include all reporting groups if you want the new administrator to have access to
all existing groups.
■
Select Include only selected reporting groups if you want to restrict the administrator’s
access to specific groups. Then, in the Reporting Groups table, select the specific groups
to which the administrator should have access.
4. On the Description page of the wizard, enter a description for the administrator.
5. Click Save.
The Administrator Accounts Wizard is closed, and the new administrator account appears
in the Administrators list.
62 | Configuration | Sophos Web Appliance
