Sony VPLL-CT10, Service Manual

Page: 51 / 196

1-43
VPL-PS10/PX10/PX15
36
(GB)
Troubleshooting Troubleshooting
If the projector appears to be operating erratically, try to diagnose and
correct the problem, using the following guide. If the problem still persists,
consult with qualified Sony personnel.
Symptom
A connection to the network is not
established.
The computer cannot access to the
projector.
Causes and remedies
• The PC card is not properly inserted into the PC CARD slot.
t Check that the card is facing correctly, then push the card into the slot until
it is firmly seated.
• The cable is not properly connected to the ETHER connector. (VPL-PX15,
VPL-FX50)
t Insert the plug of the cable to the connector firmly.
• The LAN PC card, wireless LAN PC card and wireless LAN access point you
are using are not the specified/recommended ones.
t Use the specified/recommended devices. Use of those not specified/
recommended may cause incorrect operation.
For information on the specified/recommended cards, etc., see the
attached “Specified/recommended PC Card/Wireless LAN Access Point.”
• The network environment is not properly set up.
t Check the network configuration settings of the projector. (pages 9 (GB)
and 13 (GB))
t When you control the projector by using the computer’s Web browser,
check the network settings on the computer as well.
• When you use a wireless LAN PC card, Enable On-board LAN is selected.
(VPL-PX15, VPL-FX50)
t
Remove the check mark from the Enable On-board LAN checkbox.
• When you are using the wireless LAN PC card, the wireless LAN is not
properly set up.
t Check that the Access Point ID and Encryption Key in the Connecting
Status dialog box are set to the same numbers as those of the connected
access point (page 11 (GB)).
• When you are using the wireless LAN PC card, Peer to Peer mode is not
properly set up.
t Select Peer to Peer only on a piece of equipment connected to the same
wireless LAN (page 11 (GB)).
• The channel of the access point is set to 12–14.
t Set the channel of the access point to 1–11.
• The LAN PC card, wireless LAN PC card, memory card or access point still
does not operate properly after checking the above.
t Consult with the manufacturer of the card or access point you use. When
you are using the specified Sony wireless LAN PC card,
consult with the qualified Sony personnel.
• The setting of INPUT-B FUNC. (VPL-PX15) or INPUT-C FUNC. (VPL-FX50) in
the INSTALL SETTING menu is not correct.
t Set it to ON.
• The INPUT C/RS-232C/RS-422A select switch is not correctly set. (VPL-
FE110U/M)
t Set it to INPUT C.
• The browser of your computer is set to “Access the Internet using a proxy
server.”
t Enter the IP address of the projector in the box “Access the Internet without
using a proxy server.”
• You entered the projector’s IP address started with 0 (zero).
t Do not enter 0 at the beggining of the number.
Example: 192.168.000.001
c 192.168.0.1
37
(GB)
Symptom
The projector screen freezes.
Fonts or styles change in a PowerPoint or
Excel file.
Some characters are not displayed in a
PowerPoint or Excel file.
Some features of a PowerPoint or Excel
file are not properly displayed or such
effects are not displayed at all.
A slide show cannot be run. The message
“Projector’s memory is full. Arrange the
files stored in the projector with File
Manager, then try to restart the slide
show.” appears.
A slide show cannot be run. The message
“File size is too large. Decrease file size in
any way; for example, by dividing it into
smaller files, then try to restart the slide
show.” appears.
Internet Browser for the projector cannot
be started.
The message “Password is set for the file.
Enter password.” appears.
The message “You might have entered
the wrong password. Enter it again.”
appears.
Causes and remedies
The Windows CE software is frozen.
t
Once you set INPUT-B FUNC. (VPL-PX15) or INPUT-C FUNC. (VPL-
FX50) in the INSTALL SETTING menu to OFF, then reset it to ON.
t Restart Windows CE by pressing the RESET key within 5 seconds after
pressing the FUNCTION key on the supplied RM-PJ1001 Remote
Commander. (VPL-FE110U/M)
In the text of the file, fonts or styles not supported by the Slide Viewer or
Worksheet Viewer are used.
t Only the following fonts are available for the Slide Viewer. Other fonts will
be replaced with these fonts; Arial, Bookman Old Style, Comic Sans MS,
Impact, Symbol, Tahoma, Times New Roman, Wingdings. If replaced, an
end of paragraph may change according to tab or pharagraph settings.
Styles not supported by the Slide Viewer will be replaced with supported
styles.
You cannot display characters that the Slide Viewer or Worksheet Viewer does
not support, such as Chinese.
t Use the file created in English, French, Spanish, German or Italian which
are supported by the Slide Viewer.
The file is using the features that are not supported by the Slide Viewer or
Worksheet Viewer of the projector.
t The features will be replaced with those that are supported. Apply effects
that are supported if nothing is displayed.
The memory of the projector is full.
t Delete unnecessary files stored in the projector using File Manager to
increase memory capacity.
File size exceeds the capacity for transition to the projector.
t Check empty memory capacity in the File Manager window, then decrease
the file’s capacity by dividing it into smaller files.
t Click Option then Save from the Tool menu on the PowerPoint, then
remove the check from Save Fast.
The projector is not connected to the LAN.
t Check the setups for the network configuration and wireless LAN
environment. (pages 9 (GB)–13 (GB))
The password is set for the projector or the file.
t Enter the password. When the IP address is not changed from the factory-
preset one, enter “root” in the Name text box for Administrator.
The password you entered is not correct.
t Enter the correct password.
Other
s
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trademarks of WESTTEK, LLC.
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WESTTEK, LLC. Your purchase of the SONY VPL-Series projector gives you a limited right to use these
materials, solely as a part of the SONY VPL-Series projector and only as necessary to use the SONY VPL-
Series projector in the manner described in the accompanying documentation. Your purchase of the SONY
VPL-Series projector does not transfer any ownership in these materials to you and you are forbidden to use
them for any purpose other than as part of the SONY VPL-Series projector. These materials are protected by
copyright law and international treaties. Any unauthorized use, reproduction or distribution of such materials,
or any portion of them, may result in severe civil and criminal penalties, and will be prosecuted to the
maximum extent permissible under law.