Sony Vaio Tap 20 SVJ2022 User Manual Download Page 329

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VAIO User Guide

Back

How to Use

Troubleshooting

Hardware

Apps

Network / Internet

Backup / Recovery

Security

Peripheral Devices

Recovery

How can I reinstall the original apps and drivers?

How can I restore my VAIO computer system to its factory default settings?

How do I create Recovery Media?

What should I do if I cannot create Recovery Media?

What should I do if I cannot recover my VAIO computer from the recovery
area?

What should I do if I cannot start/complete the recovery process?

What should I do if my VAIO computer becomes unstable (Windows does not
start)?

What should I do if my VAIO computer becomes unstable (Windows starts)?

329

Summary of Contents for Vaio Tap 20 SVJ2022

Page 1: ...anual if you encounter any problems or have any questions about your VAIO computer Read This First Visit the VAIO support website that provides up to date information on your VAIO computer http esupport sony com US VAIO USA http www sony ca support Canada English http fr sony ca support Canada French http esupport sony com LA VAIO Latin American area http esupport sony com BR VAIO Brazil 2013 Sony...

Page 2: ...t Menu Store Display Internet Power Windows Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Windows 8 The Basics 2013 Sony Corporation 2 ...

Page 3: ...eyboard VAIO computer Mouse Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Parts Description 2013 Sony Corporation 3 ...

Page 4: ...se Supplied items Display Memory module Power VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Setup 2013 Sony Corporation 4 ...

Page 5: ...pps LAN Wi Fi Internet Store Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Network Internet 2013 Sony Corporation 5 ...

Page 6: ...BLUETOOTH CD DVD BD Headphones Keyboard Microphone Peripheral device Speakers Wi Fi Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Connections 2013 Sony Corporation 6 ...

Page 7: ...t Touch panel BIOS Button Camera Memory module Microphone Peripheral device Recovery Sensor Speakers VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Settings 2013 Sony Corporation 7 ...

Page 8: ...overy Service and support Backup Button Partition Refresh VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Backup Recovery 2013 Sony Corporation 8 ...

Page 9: ...ord VAIO computer Internet Service and support Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Security 2013 Sony Corporation 9 ...

Page 10: ...omputer Built in storage device Display Keyboard Memory module NFC One touch functions Power USB Windows Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Other Operations 2013 Sony Corporation 10 ...

Page 11: ...Supplied items Important notice Read this first Service and support VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Notifications 2013 Sony Corporation 11 ...

Page 12: ...y problems or have any questions about your VAIO computer Visit the VAIO support website that provides up to date information on your VAIO computer http esupport sony com US VAIO USA http www sony ca support Canada English http fr sony ca support Canada French http esupport sony com LA VAIO Latin American area http esupport sony com BR VAIO Brazil 2013 Sony Corporation 12 ...

Page 13: ...s may vary depending on the model or options you selected The apps described in this manual may not be preinstalled on your VAIO computer Supplied manuals The following manuals are supplied with your VAIO computer On screen documentation User Guide Introduction Version Details A preinstalled manual with limited information of your VAIO computer focused on support and Internet connection The User G...

Page 14: ...mages whether based on tort contract or otherwise arising out of or in connection with this manual the software or other information contained herein or the use thereof In the manual the TM or R marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed ...

Page 15: ...re Opening the App Menu Many apps have app menus that you can use to control your app Follow the instructions below to open the app menu Searching Starting Apps Settings or Files You can search apps files or settings on the charms and then start your desired apps files or settings Switching Apps You can switch between apps that are currently running Switching User Accounts You can switch to anothe...

Page 16: ... 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Help and Support Opening Windows Help and Support You can open Windows Help and Support by following these steps 2013 Sony Corporation 16 ...

Page 17: ...d shortcuts to apps the desktop and websites that you use the most Opening Control Panel You can open Control Panel by following these steps Opening the Charms You can open the charms to search for apps and files share content play content on other devices or print and set up your VAIO computer Opening the Desktop You can access the desktop from a tile just like an app Open the desktop by followin...

Page 18: ...ion Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Store Installing Apps from Windows Store You can install apps from Windows Store Switching User Accounts You can switch to another user account by following these steps 2013 Sony Corporation 18 ...

Page 19: ... an app Open the desktop by following the instruction below You might be looking for the following topics About the Touch Screen Touch screen equipped models Adjusting the Angle of the Screen Adjusting the LCD Brightness Automatically Changing the LCD Brightness Changing the Resolution Size of the Screen Image Displaying Images Smoothly Mobile BRAVIA Engine 2 Enlarging the Text Size DPI Touch scre...

Page 20: ...topics About a Security Key for Wi Fi R Wireless LAN About the Internet Connection Services About the Network LAN About the Wi Fi R Wireless LAN Standards Connecting to the Internet with a Wired Connection Disabling the Wi Fi R Wireless LAN Function Launching the Web Browser WEB Button WEB Button equipped models Notes on Using the Wi Fi R Wireless LAN Function Starting Wi Fi R Wireless LAN Communi...

Page 21: ...to Sleep mode or shut down restart the computer by following these steps You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Connecting a Power Source Installing Removing the Battery Pack Notes on Sleep Mode Notes on Using the Power Source Restarting Your VAIO Computer Selecting a Power Plan Shutting Down ...

Page 22: ...dows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Windows Opening Windows Help and Support You can open Windows Help and Support by following these steps 2013 Sony Corporation 22 ...

Page 23: ... the keyboard such as keys buttons and indicator lights You might be looking for the following topics About the Usage Environment for the Keyboard Checking the Caps Lock Num Lock Scroll Lock States Checking the Remaining Battery Power of the Keyboard Combinations and Functions with the Fn Key Connecting the Wireless Keyboard Entering Characters with Touch Screen Operations Touch screen equipped mo...

Page 24: ...ns and indicator lights Parts and Controls on the Sides Describes the features on the sides of the VAIO computer such as connection ports You might be looking for the following topics About the ASSIST Button Adding and Removing Memory Modules Booting Your VAIO Computer from External Devices Checking Supplied Items Closing the Stand Customizing Your VAIO Computer Keeping Your VAIO Computer in Optim...

Page 25: ...Security Other Operations Notifications Mouse Parts and Controls of the Mouse Describes the features of the mouse such as buttons You might be looking for the following topics About the Usage Environment for the Mouse Checking the Remaining Battery Power of the Mouse Connecting the Wireless Mouse Replacing the AA Battery of the Mouse 2013 Sony Corporation 25 ...

Page 26: ...be charged even while you are using your VAIO computer when the computer is connected to a power source Installing Removing the Battery Pack Install the battery pack into the battery compartment of your VAIO computer You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Checking the Battery Charge Capacity Extending the Battery Life ...

Page 27: ...reless keyboard Replacing the AA Battery of the Keyboard Change the AA battery in the keyboard when the battery power becomes low You might be looking for the following topics Checking the Caps Lock Num Lock Scroll Lock States Checking the Remaining Battery Power of the Keyboard Combinations and Functions with the Fn Key Connecting the Wireless Keyboard Entering Characters with Touch Screen Operat...

Page 28: ...ions Mouse About the Usage Environment for the Mouse This section explains how to use the wireless mouse Replacing the AA Battery of the Mouse Change the AA battery in the mouse when the battery power becomes low You might be looking for the following topics Checking the Remaining Battery Power of the Mouse Connecting the Wireless Mouse Parts and Controls of the Mouse 2013 Sony Corporation 28 ...

Page 29: ...Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Supplied items Checking Supplied Items Check all items packed with the product before use 2013 Sony Corporation 29 ...

Page 30: ... the following topics About the Start Screen and Menu About the Touch Screen Touch screen equipped models Adjusting the LCD Brightness Automatically Changing the LCD Brightness Changing the Resolution Size of the Screen Image Displaying Images Smoothly Mobile BRAVIA Engine 2 Enlarging the Text Size DPI Touch screen equipped models How to Use the Touch Screen Touch screen equipped models Notes on U...

Page 31: ...Removing Memory Modules If you want to increase your computer s speed or improve performance when running programs simultaneously increase the amount of memory by installing optional memory modules Notes on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly You might be looking for the following topics Viewing the System Informatio...

Page 32: ...nection Details Installing Removing the Battery Pack Install the battery pack into the battery compartment of your VAIO computer Shutting Down Your VAIO Computer Properly shut down your VAIO computer to avoid losing unsaved data Turning on Your VAIO Computer Turn on your VAIO computer to start Windows Carefully read the precautions in Notes on Using the Power Source before turning on Details You m...

Page 33: ... flat close the stand Notes on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly Setting Up an Appropriate Work Environment This topic describes where to or not to place your VAIO computer and ergonomic instructions Setting the Stand Position the stand before using your computer You might be looking for the following topics About ...

Page 34: ... Backup Recovery Security Other Operations Notifications Apps Installing Apps from Windows Store You can install apps from Windows Store You might be looking for the following topics Closing Apps Opening the App Menu Searching Starting Apps Settings or Files Switching Apps Switching User Accounts Viewing Running Apps 2013 Sony Corporation 34 ...

Page 35: ...t the Network LAN The network LAN enables you to connect your VAIO computer to the Internet and transfer data between the computer and other devices About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Pr...

Page 36: ...es are available About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Notes on Using the Wi Fi R Wireless LAN Function Before using the Wi Fi function read the following precautions for correct use Starting Wi Fi R Wireles...

Page 37: ... Before using the Internet you need to sign up with an Internet Service Provider ISP and set up devices required for connecting your VAIO computer to the Internet Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Installing Apps from Windows Store You can install apps from Windows Store Launching the Web Browser WEB Button WEB Button equipped m...

Page 38: ... Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Store Installing Apps from Windows Store You can install apps from Windows Store You might be looking for the following topics Switching User Accounts 2013 Sony Corporation 38 ...

Page 39: ...s You can connect external sound output devices such as speakers or headphones to your VAIO computer Connecting an External Microphone Microphone jack equipped models You can connect an external microphone to your VAIO computer and enjoy voice chat etc You might be looking for the following topics Adjusting the Microphone Volume Adjusting the Speakers Volume Adjusting the Volume in Windows Playing...

Page 40: ...ations Battery Installing Removing the Battery Pack Install the battery pack into the battery compartment of your VAIO computer You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Checking the Battery Charge Capacity Extending the Battery Life Notes on Using the Battery Pack 2013 Sony Corporation 40 ...

Page 41: ... following topics About the Start Screen and Menu About the Touch Screen Touch screen equipped models Adjusting the Angle of the Screen Adjusting the LCD Brightness Automatically Changing the LCD Brightness Changing the Resolution Size of the Screen Image Displaying Images Smoothly Mobile BRAVIA Engine 2 Enlarging the Text Size DPI Touch screen equipped models How to Use the Touch Screen Touch scr...

Page 42: ...fore using the Internet you need to sign up with an Internet Service Provider ISP and set up devices required for connecting your VAIO computer to the Internet Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Launching the Web Browser WEB Button WEB Button equipped models By pressing the WEB button you can launch the default web browser Notes ...

Page 43: ...t the Network LAN The network LAN enables you to connect your VAIO computer to the Internet and transfer data between the computer and other devices About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Pr...

Page 44: ...se This section explains how to use the wireless mouse Connecting the Wireless Mouse If you cannot use the wireless mouse supplied with your VAIO computer it is likely that wireless connection setup is required between the wireless mouse and the computer You might be looking for the following topics Checking the Remaining Battery Power of the Mouse Parts and Controls of the Mouse Replacing the AA ...

Page 45: ...ce before connection Details Installing Removing the Battery Pack Install the battery pack into the battery compartment of your VAIO computer You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Entering Sleep Mode Shutting Down or Restarting Notes on Sleep Mode Notes on Using the Power Source Restarting Yo...

Page 46: ...y Other Operations Notifications USB Charging a USB Device You can charge a USB device even while your VAIO computer is off in Hibernate mode or Sleep mode by enabling the USB charging settings Connecting a USB Device You can connect a Universal Serial Bus USB device such as a mouse floppy disk drive speaker or printer to your VAIO computer 2013 Sony Corporation 46 ...

Page 47: ...bout the BLUETOOTH R Function You can establish wireless communications between your VAIO computer and other BLUETOOTH devices such as another computer a smartphone a mobile phone a headset or a mouse Communicating with Another BLUETOOTH R Device such as a Mouse You can connect BLUETOOTH devices to your VAIO computer Notes on Using the BLUETOOTH R Function Before using the BLUETOOTH function read ...

Page 48: ... Connections Settings Backup Recovery Security Other Operations Notifications CD DVD BD Connecting an External Drive Connect an external disc drive or hard disk drive to a USB port on your VAIO computer You might be looking for the following topics Booting Your VAIO Computer from External Devices 2013 Sony Corporation 48 ...

Page 49: ...Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Headphones Connecting External Speakers or Headphones You can connect external sound output devices such as speakers or headphones to your VAIO computer 2013 Sony Corporation 49 ...

Page 50: ... you cannot use the wireless keyboard supplied with the computer it is likely that wireless connection setup is required between the wireless keyboard and your VAIO computer You might be looking for the following topics Checking the Caps Lock Num Lock Scroll Lock States Checking the Remaining Battery Power of the Keyboard Combinations and Functions with the Fn Key Entering Characters with Touch Sc...

Page 51: ...ns Settings Backup Recovery Security Other Operations Notifications Microphone Connecting an External Microphone Microphone jack equipped models You can connect an external microphone to your VAIO computer and enjoy voice chat etc You might be looking for the following topics Adjusting the Microphone Volume 2013 Sony Corporation 51 ...

Page 52: ...ing the Sound Output Device If there is no sound coming from an external device connected to your VAIO computer you need to change the device for sound output Connecting an External Microphone Microphone jack equipped models You can connect an external microphone to your VAIO computer and enjoy voice chat etc Notes on the LCD screen Read the following precautions for correct use of the LCD screen ...

Page 53: ...ernal Speakers or Headphones You can connect external sound output devices such as speakers or headphones to your VAIO computer You might be looking for the following topics Adjusting the Speakers Volume Playing Optimized Sound for Your VAIO Computer Using the ClearAudio Mode Playing Surround Sound Using S FORCE Front Surround 3D Using Automatic Sound Field Adjustment to Optimize the Sound Field 2...

Page 54: ...es are available About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Notes on Using the Wi Fi R Wireless LAN Function Before using the Wi Fi function read the following precautions for correct use Starting Wi Fi R Wireles...

Page 55: ...nge the device for sound output Playing Optimized Sound for Your VAIO Computer Using the ClearAudio Mode The ClearAudio mode enables sound settings to play sound Sony recommends Playing Surround Sound Using S FORCE Front Surround 3D S FORCE Front Surround 3D is a virtual surround technology that allows you to enjoy powerful and realistic surround sound using the built in speakers Its effect is esp...

Page 56: ...ations Battery Notes on Using the Battery Pack Before using the battery pack read the following precautions for correct use You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Checking the Battery Charge Capacity Extending the Battery Life Installing Removing the Battery Pack 2013 Sony Corporation 56 ...

Page 57: ...ry Security Other Operations Notifications CD DVD BD Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function You might be looking for the following topics Connecting an External Drive 2013 Sony Corporation 57 ...

Page 58: ...definition videos using Mobile BRAVIA Engine 2 that is high quality image technology Enlarging the Text Size DPI Touch screen equipped models Changing the DPI to enlarge the text and icon size enables you to operate the touch screen easier How to Use the Touch Screen Touch screen equipped models You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer No...

Page 59: ...ork Internet Connections Settings Backup Recovery Security Other Operations Notifications Menu Opening Control Panel You can open Control Panel by following these steps You might be looking for the following topics About the Start Screen and Menu Opening the Charms Opening the Desktop 2013 Sony Corporation 59 ...

Page 60: ...by requiring password entry when the computer is turned on or returns from power saving mode to Normal mode Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO comp...

Page 61: ...ns to suit your requirements for power consumption Using Sleep Mode In Sleep mode all unnecessary devices of your VAIO computer are turned off though some devices stay on to retain the computer s state including data you are working on Sleep mode is useful when you take a short rest for example You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicat...

Page 62: ...ription Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Security Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality 2013 Sony Corporation 62 ...

Page 63: ...to keep your VAIO computer running at an optimum level Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality Using VAIO Update VAIO Update provides a service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date You might be ...

Page 64: ... to operate the touch screen easier How to Use the Touch Screen Touch screen equipped models You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer Notes on Using the Touch Screen Touch screen equipped models Before using the touch screen read the following precautions for correct use You might be looking for the following topics About the Touch Screen...

Page 65: ...al Devices You can boot your VAIO computer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set...

Page 66: ...n Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Button About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer 2013 Sony Corporation 66 ...

Page 67: ...ckup Recovery Security Other Operations Notifications Camera Using the Built in Camera Built in camera equipped models You can make a video call through the Internet using the built in camera and communication apps You might be looking for the following topics Notes on the Built in Camera Built in camera equipped models 2013 Sony Corporation 67 ...

Page 68: ...nections Settings Backup Recovery Security Other Operations Notifications Memory module Viewing the System Information You can view the system information of your VAIO computer You might be looking for the following topics Adding and Removing Memory Modules Notes on Adding and Removing Memory Modules 2013 Sony Corporation 68 ...

Page 69: ...Internet Connections Settings Backup Recovery Security Other Operations Notifications Microphone Adjusting the Microphone Volume You can adjust the volume level of the microphone You might be looking for the following topics Connecting an External Microphone Microphone jack equipped models 2013 Sony Corporation 69 ...

Page 70: ...ipheral device Changing the Sound Output Device If there is no sound coming from an external device connected to your VAIO computer you need to change the device for sound output Notes on the LCD screen Read the following precautions for correct use of the LCD screen You might be looking for the following topics Connecting an External Microphone Microphone jack equipped models 2013 Sony Corporatio...

Page 71: ...ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer You might be looking for the following topics About Recovery Checking the Volume of the Recovery Area Creating Recovery Media Notes on Recovery Recovering from Recovery Media Recovering from the Recovery Area Refreshing Your VAIO Computer Removing Recovery Content to ...

Page 72: ... Settings Backup Recovery Security Other Operations Notifications Sensor About Built In Sensors A built in accelerometer digital compass magnetometer and gyro sensor enable you to use the following functions Notes on Built In Sensors Before using built in sensors read the following precautions for correct use 2013 Sony Corporation 72 ...

Page 73: ... settings to play sound Sony recommends Playing Surround Sound Using S FORCE Front Surround 3D S FORCE Front Surround 3D is a virtual surround technology that allows you to enjoy powerful and realistic surround sound using the built in speakers Its effect is especially noticeable when you are watching movies Using Automatic Sound Field Adjustment to Optimize the Sound Field Automatic Sound Field A...

Page 74: ...nd sounds Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality Using VAIO Update VAIO Update provides a service that informs you of a...

Page 75: ...rform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function You might be looking for the following topics Removing the Power on Password Setti...

Page 76: ...s on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions Removing Recovery Content to Free up Disk Space Your built in storage device contains the recovery area where the data for system recovery is stored ...

Page 77: ...ry Security Other Operations Notifications CD DVD BD Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function You might be looking for the following topics Connecting an External Drive 2013 Sony Corporation 77 ...

Page 78: ...ing notes thoroughly before recovering your VAIO computer Recovering from Recovery Media If the recovery area data has been corrupted or erased you can use Recovery Media to recover your VAIO computer However recovering the computer using the Recovery Media will take longer than using the recovery area Recovering from the Recovery Area You can recover your VAIO computer from the recovery area on t...

Page 79: ...ications Service and support Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level You might be looking for the following topics About Online Support Website Solving Common Problems with Your VAIO Computer Updating Your VAIO Computer Using VAIO Update 2013 Sony Corporation 79 ...

Page 80: ... Data when You cannot Start Windows If you cannot start Windows back up your data with VAIO Care Rescue Mode Recover or maintain your system Creating a Restore Point A restore point enables you to restore your computer system files to a previous state depending on when the restore point was created Restoring System Files Using the Restore Point when You cannot Start Windows When you cannot start W...

Page 81: ...n Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Button About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer 2013 Sony Corporation 81 ...

Page 82: ...erations Notifications Partition Creating Other Drives Modifying Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions 2013 Sony Corporation 82 ...

Page 83: ...covery is the process of restoring the built in storage device back to its original factory condition Refresh is the process of reinstalling the operating system with the main settings and personal data retained Refreshing Your VAIO Computer If your VAIO computer has become unstable it is recommended that you use the refresh function provided by Windows Refresh the computer by following these step...

Page 84: ...sc drive a USB floppy disk drive or a USB flash drive by using the BIOS function Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level You might be looking for the following topics Adding and Removing Memory Modules Checking Supplied Items Closing the Stand Customizing Your VAIO Compu...

Page 85: ...VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO computer using the BIOS function Entry of the power on password will be prompted after the VAIO logo appears to start the computer You might be looking for the following topics About the ASS...

Page 86: ...by requiring password entry when the computer is turned on or returns from power saving mode to Normal mode Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO comp...

Page 87: ...informs you of available update information such as important notices or update programs to keep your VAIO computer up to date You might be looking for the following topics About the ASSIST Button Adding and Removing Memory Modules Booting Your VAIO Computer from External Devices Checking Supplied Items Closing the Stand Customizing Your VAIO Computer Notes on Adding and Removing Memory Modules Pa...

Page 88: ... Computer Protect your VAIO computer against computer viruses by using the antivirus app You might be looking for the following topics About a Security Key for Wi Fi R Wireless LAN About the Internet Connection Services About the Network LAN About the Wi Fi R Wireless LAN Standards Connecting to the Internet with a Wired Connection Disabling the Wi Fi R Wireless LAN Function Installing Apps from W...

Page 89: ... Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level Using VAIO Update VAIO Update provides a service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date You might be looking for the following topics About Online Support Website Solving Common Problems wit...

Page 90: ...an be charged even while you are using your VAIO computer when the computer is connected to a power source Checking the Battery Charge Capacity The battery pack is consumable The capacity gradually declines through repeated cycles of recharging and discharging As a result the battery life becomes short even if it is fully charged and eventually the battery pack reaches the end of its life Extendin...

Page 91: ...Connections Settings Backup Recovery Security Other Operations Notifications Camera Notes on the Built in Camera Built in camera equipped models Using the Built in Camera Built in camera equipped models You can make a video call through the Internet using the built in camera and communication apps 2013 Sony Corporation 91 ...

Page 92: ... 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Help and Support Opening Windows Help and Support You can open Windows Help and Support by following these steps 2013 Sony Corporation 92 ...

Page 93: ...y Stick is formatted in the specific FAT format by default and is ready for use Be sure to use the device that is designed to format the media and supports Memory Stick when formatting the media Inserting SD Memory Cards Your VAIO computer is equipped with an SD memory card slot You can use this slot to transfer data among digital cameras camcorders music players and other audio video devices Inse...

Page 94: ...hecking the Remaining Battery Power of the Mouse The remaining battery power of the mouse can be checked by the status light Replacing the AA Battery of the Mouse Change the AA battery in the mouse when the battery power becomes low You might be looking for the following topics About the Usage Environment for the Mouse Connecting the Wireless Mouse Parts and Controls of the Mouse 2013 Sony Corpora...

Page 95: ...erations Notifications Partition Creating Other Drives Modifying Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions 2013 Sony Corporation 95 ...

Page 96: ... screen Entering Characters with Touch Screen Operations Touch screen equipped models You can operate the on screen Touch Keyboard with touch screen operations for text entry How to Use the Touch Screen Touch screen equipped models You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer Notes on Using the Touch Screen Touch screen equipped models Before...

Page 97: ... on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Checking Supplied Items Closing the Stand Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Care Parts and Controls on the Ba...

Page 98: ...ing Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions You might be looking for the following topics Checking the Volume of the Recovery Area Removing Recovery Co...

Page 99: ...r screen How to Use the Touch Screen Touch screen equipped models You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer Notes on Using the Touch Screen Touch screen equipped models Before using the touch screen read the following precautions for correct use You might be looking for the following topics About the Start Screen and Menu Adjusting the LCD...

Page 100: ...ng battery power of the keyboard can be checked by the battery indicator Combinations and Functions with the Fn Key Press and hold down the Fn key and another key simultaneously to perform a keyboard shortcut action Entering Characters with Touch Screen Operations Touch screen equipped models You can operate the on screen Touch Keyboard with touch screen operations for text entry Replacing the AA ...

Page 101: ...emoving Memory Modules If you want to increase your computer s speed or improve performance when running programs simultaneously increase the amount of memory by installing optional memory modules Notes on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly You might be looking for the following topics Viewing the System Information...

Page 102: ...eless technology About One touch functions NFC supported models One touch functions are Sony original functions which use NFC Disabling NFC One touch functions NFC supported models You can disable NFC One touch functions by following these steps Notes on NFC One touch functions NFC supported models Using NFC One touch functions NFC supported models Easily connect an NFC One touch functions support...

Page 103: ...ng an app on your VAIO computer you may be required to restart the computer Shutting Down Your VAIO Computer Properly shut down your VAIO computer to avoid losing unsaved data Turning on Your VAIO Computer Turn on your VAIO computer to start Windows Carefully read the precautions in Notes on Using the Power Source before turning on Details Using Sleep Mode In Sleep mode all unnecessary devices of ...

Page 104: ...y Other Operations Notifications USB Charging a USB Device You can charge a USB device even while your VAIO computer is off in Hibernate mode or Sleep mode by enabling the USB charging settings Connecting a USB Device You can connect a Universal Serial Bus USB device such as a mouse floppy disk drive speaker or printer to your VAIO computer 2013 Sony Corporation 104 ...

Page 105: ...dows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Windows Opening Windows Help and Support You can open Windows Help and Support by following these steps 2013 Sony Corporation 105 ...

Page 106: ...iption Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Care and maintenance Cleaning Your VAIO computer LCD screen Before cleaning your VAIO computer read the following precautions for the correct cleaning procedure 2013 Sony Corporation 106 ...

Page 107: ...up Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Product registration About Online Support Website The online support website provides information concerning your VAIO computer as well as a selection of frequently asked questions 2013 Sony Corporation 107 ...

Page 108: ...ription Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Security Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality 2013 Sony Corporation 108 ...

Page 109: ...Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Supplied items Checking Supplied Items Check all items packed with the product before use 2013 Sony Corporation 109 ...

Page 110: ...he Software License This product contains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Handling the Built in Storage Device The built in storage device hard disk drive or solid state drive has a high storage density and reads or writes data in a short time However it can be easily d...

Page 111: ...Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Read this first Read This First Congratulations on your purchase of this VAIO R computer 2013 Sony Corporation 111 ...

Page 112: ...n of frequently asked questions Solving Common Problems with Your VAIO Computer If you have any problem operating your VAIO computer try these suggestions before contacting an authorized Sony service support center or your local Sony dealer directly Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality...

Page 113: ...Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality You might be looking for the following topics About the ASSIST Button Adding and Removing Memory Modules Booting Your VAIO Computer from External Devices Closing the Stand Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Ca...

Page 114: ...crophone NFC One touch functions Power Software USB BIOS Battery Computer Keyboard Memory card Mouse Password Sensor Touch panel Wi Fi How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Hardware 2013 Sony Corporation 114 ...

Page 115: ...VAIO User Guide Back Back to Top Display Software How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Apps 2013 Sony Corporation 115 ...

Page 116: ...VAIO User Guide Back Back to Top BLUETOOTH Wi Fi LAN How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Network Internet 2013 Sony Corporation 116 ...

Page 117: ...VAIO User Guide Back Back to Top Recovery How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Backup Recovery 2013 Sony Corporation 117 ...

Page 118: ...VAIO User Guide Back Back to Top BIOS Password How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Security 2013 Sony Corporation 118 ...

Page 119: ...VAIO User Guide Back Back to Top Printer USB How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Peripheral Devices 2013 Sony Corporation 119 ...

Page 120: ...d for the serial number and the model number of your VAIO computer The serial number is a 15 digit number that can be found in the VAIO Care window on the bottom on the back panel of the computer inside the back panel or inside the battery compartment on the original VAIO box The model number is located at the lower right corner of the display on the VAIO computer Other websites You can also find ...

Page 121: ...ur products visit our sustainability site http www sony com green Hint You can find a link to register your computer online in VAIO Care Details Related Topic Read This First Keeping Your VAIO Computer in Optimum Condition VAIO Care 2013 Sony Corporation 121 ...

Page 122: ...omputer may not support touch screen operations depending on the model you purchased In such a case use a touch pad or a mouse for computer operations Content in this guide is subject to change without notice Read this first Updating the User Guide to the Latest Version Connecting to the Internet Updating Your VAIO Computer Solving Problems on Your VAIO Computer Using VAIO Care Finding Support Inf...

Page 123: ...e will automatically update to the complete version of the User Guide If the window prompting you to update the User Guide does not appear make sure your VAIO computer is connected to the Internet and repeat the above steps If the update window still does not appear start VAIO Update Details so you can find and download the User Guide manually Hint It may take some time to complete the update To v...

Page 124: ... computer and the other end to your network For detailed settings and devices required for LAN access ask your network administrator Note The connection setting method or required devices may vary depending on your network environment To use the Wi Fi network 1 Open the charms Details and select the Settings charm 2 Select the network icon 3 Select your desired network SSID from the list and Conne...

Page 125: ...complete the updates To update the antivirus app The antivirus app helps protect your VAIO computer against security threats by keeping the app current with the latest updates You can download and install the updates from the website of the manufacturer 1 Open the charms Details and select the Search charm 2 Select Apps 3 Enter the antivirus app name in the search box 4 Select the antivirus app fr...

Page 126: ... selecting Recover or maintain your system in case of emergency for example when Windows does not start Go to top Finding Support Information The Sony online support website provides instant access to information on commonly encountered problems You can find support information such as the support website URL in Contact Support on VAIO Care or the supplied Quick Start Guide Details Go to top Windo...

Page 127: ...anging tiles 2 Charms Details Search for apps and files share content play content on other devices or print and set up your VAIO computer To open the Start screen Touch operation Open the charms Details then tap the Start charm Mouse operation Open the charms Details then click the Start charm Keyboard operation Press the Windows key Go to top Opening the Charms Touch operation Swipe in from the ...

Page 128: ... the C key at the same time Go to top Searching Starting Apps Settings or Files 1 Open the charms Details and select the Search charm 2 Select Apps Settings or Files 3 Enter a keyword e g Control Panel in the search box 4 Select your desired app setting or file Go to top Viewing Running Apps Touch operation 128 ...

Page 129: ... drag the icon back towards the left edge Mouse operation Point to the upper left corner then move downward Keyboard operation Press the Windows key and the Tab key at the same time Go to top Switching Apps You can switch between apps that are currently running 129 ...

Page 130: ...p icon from the left edge to the center Go to top Opening the Apps Menu Many apps have app menus that you can use to control your app Follow the instructions below to open the app menu Hint Open the app menu when an app is displayed on the computer screen App commands vary depending on the app that is currently displayed on the computer screen Touch operation Swipe up from the bottom edge 130 ...

Page 131: ...ou can close currently running apps by following the instruction below Hint The app window becomes smaller in the bottom of the screen Drag the window to the bottom center edge Touch operation 1 When an app is open point to the top center of the screen 2 Drag the app to the bottom of the screen until the app disappears from the screen 131 ...

Page 132: ... to access Windows Store You also need to sign in with a Microsoft account On how to create and what you can do with the Microsoft account refer to Windows Help and Support Details 1 Open the Start screen Details select the Store tile and then find an app to install 2 Select your desired app 3 Follow the on screen instructions to download and install the app Go to top Opening Windows Help and Supp...

Page 133: ...service names are trademarks or registered trademarks of Sony Corporation or any of its affiliates Windows and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Wi Fi is a trademark or registered trademark of Wi Fi Alliance All other names of system products and services are trademarks of their respective owners In ...

Page 134: ...tions Settings Backup Recovery Security Other Operations Notifications Opening Windows Help and Support You can open Windows Help and Support by following these steps 1 Open the charms Details and select the Search charm 2 Select Apps 3 Enter Help and Support in the search box 4 Select Help and Support 2013 Sony Corporation 134 ...

Page 135: ... point to the top center of the screen 2 Drag the app to the bottom of the screen until the app disappears from the screen Mouse Touch pad operation 1 When an app is open move the cursor to the top center of the screen until the hand icon appears 2 Drag the app to the bottom of the screen until the app disappears from the screen Keyboard operation Press the Alt key and the F4 key at the same time ...

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Page 137: ...ed a Microsoft account to use certain apps or services including Windows Store On how to create and what you can do with the Microsoft account refer to Windows Help and Support Details 1 Connect to the Internet Details 2 Open the Start screen Details and select the Store tile 3 Find an app to install 4 Follow the on screen instructions to install the app Related Topic Searching Starting Apps Setti...

Page 138: ... Open the app menu when an app is displayed on the computer screen App commands vary depending on the app that is currently displayed on the computer screen Touch operation Touch screen equipped models Swipe up from the bottom edge Mouse Touch pad operation When an app is open right click anywhere on the screen On a touch pad click the bottom right corner Keyboard operation Press the Windows key a...

Page 139: ...Installing Apps from Windows Store 2013 Sony Corporation 139 ...

Page 140: ... the charms Details select the Search charm and follow these steps 1 Enter a keyword in the search box 2 Select Apps Settings or Files to narrow the search result 3 Select your desired app or file Note When you open the Search charm with certain Windows Store apps running you can search from within the running apps If no apps are running you can also search from within the apps by selecting Apps b...

Page 141: ...ntly running Touch operation Touch screen equipped models Display currently running apps Details touch and swipe in your desired app icon from the left edge Mouse Touch pad operation Display currently running apps Details and drag your desired app icon from the left edge to the center Related Topic Searching Starting Apps Settings or Files Opening the App Menu Viewing Running Apps Closing Apps Ins...

Page 142: ...h to another user account by following these steps 1 Open the Start screen Details and select an account name at the upper right corner of the computer screen 2 Select your desired account name Hint To create a new user account you need to sign in as an administrator Then open the charms Details and select the Settings charm Select Change PC settings in the lower right corner and select Users in t...

Page 143: ...Viewing Running Apps You can view running apps by displaying the list on the Start screen Details Touch operation Touch screen equipped models Swipe in from the left edge until a small app icon appears then drag the icon back towards the left edge Mouse Touch pad operation Point to the upper left corner then move downward Keyboard operation Press the Windows key and the Tab key at the same time 14...

Page 144: ...Related Topic Searching Starting Apps Settings or Files Opening the App Menu Closing Apps Switching Apps Installing Apps from Windows Store 2013 Sony Corporation 144 ...

Page 145: ...elect a tile to start an app and personalize the Start screen by adding and rearranging tiles 2 Charms Search for apps and files share content play content on other devices or print and set up your VAIO computer To open the Start screen Touch operation Touch screen equipped models Open the charms Details then tap the Start charm Mouse Touch pad operation Open the charms Details then click the Star...

Page 146: ...nternet Connections Settings Backup Recovery Security Other Operations Notifications Opening Control Panel You can open Control Panel by following these steps 1 Open the charms Details and select the Search charm 2 Select Apps 3 Enter Control Panel in the search box 4 Select Control Panel 2013 Sony Corporation 146 ...

Page 147: ...re content play content on other devices or print and set up your VAIO computer Touch operation Touch screen equipped models Swipe in from the right edge Mouse Touch pad operation Point to the upper right corner then move downward With a touch pad you can also swipe in from the right edge Keyboard operation Press the Windows key and the C key at the same time Related Topic About the Start Screen a...

Page 148: ...tions Settings Backup Recovery Security Other Operations Notifications Opening the Desktop You can access the desktop from a tile just like an app Open the desktop by following the instruction below 1 Open the Start screen Details and select the Desktop tile Related Topic About the Start Screen and Menu 2013 Sony Corporation 148 ...

Page 149: ...if you wear gloves If tapping triggers an unintentional operation make sure that no other parts of your body are in contact with the touch screen The surface of the touch screen may get hot This is normal and does not indicate a malfunction Even though the surface of the touch screen is tempered glass it could still become damaged Treat it with adequate care If it breaks small granular shards may ...

Page 150: ...of the screen The angle of your VAIO computer can be adjusted from approximately 15 to 90 degrees Note Do not exert excessive pressure on your VAIO computer while adjusting the angle of the screen as this may result in damage to your computer Ensure that there are no cables or any other items between the back of the computer and the stand when it is closed Even when positioned at 90 degrees your V...

Page 151: ...y 1 Start VAIO Control Center Details and select Image Quality 2 Enable disable the automatic adjustment setting in Display Brightness Hint During the setup or recovery process the automatic brightness adjustment function may not work and the LCD brightness may change regardless of ambient light intensity Ambient light intensity is measured by the ambient light sensor Blocking the ambient light se...

Page 152: ...ness You can adjust the LCD brightness 1 Press the Fn F5 keys or Fn F6 keys To decrease lighting intensity keep pressing the Fn F5 keys To increase lighting intensity keep pressing the Fn F6 keys Hint The LCD brightness setting is retained even after your VAIO computer is turned off and restarted Related Topic Adjusting the LCD Brightness Automatically Combinations and Functions with the Fn Key 20...

Page 153: ...t Details for more information 1 Right click on the desktop Details and select Screen resolution 2 Select the current screen resolution next to Resolution and move the slider to change the screen resolution Note You may not be able to play high resolution videos depending on the amount of video memory on your VAIO computer In such a case lower the screen resolution Do not change the display resolu...

Page 154: ...A Engine 2 You can play high definition videos using Mobile BRAVIA Engine 2 that is high quality image technology 1 Start VAIO Control Center Details and select Image Quality 2 Set the Turn on off Mobile BRAVIA Engine 2 for making video smooth setting to On Note Mobile BRAVIA Engine 2 included in your VAIO computer applies its effects to video viewing with only the preinstalled apps that can run o...

Page 155: ...ed models Changing the DPI to enlarge the text and icon size enables you to operate the touch screen easier 1 Open Control Panel Details and select Appearance and Personalization and Make text and other items larger or smaller 2 Select the desired settings from the options on the screen and Apply 3 If a message appears and recommends signing out select Sign out now 4 Sign in again The text font si...

Page 156: ... can move a file or change the window size with this motion To drag and drop Touch the desired file icon slide to another folder window or app icon and then lift your finger off the screen You can move or copy a file with this motion Advanced operations You can make a simple motion gesture with your fingers on the touch screen to operate your VAIO computer The response to a gesture varies dependin...

Page 157: ...in circles to rotate an image such as a photo You cannot rotate images depending on the apps you are using To select by swiping Slide your finger in short distance in the direction that the screen does not scroll You can select an item such as an app tile or a picture 2013 Sony Corporation 157 ...

Page 158: ...ith a capacitive touch screen Do not use an object other than your finger to use the touch screen The touch screen may be damaged or a malfunction may occur Be sure to touch the screen only with your finger The touch screen may not work properly if you turn on your VAIO computer while touching the screen In such a case restart the computer The touch screen may not work for several seconds after yo...

Page 159: ...ce may become warm while you are using the computer for an extended period of time This is normal and does not indicate a malfunction Touch screen equipped models The LCD screen touch screen is made of reinforced glass to implement high durability however treat the screen with care as it is not 100 unbreakable In case the screen breaks into small pieces be careful not to cut yourself on the pieces...

Page 160: ...i Fi The security key is assigned to each access point by default Make sure the default security key has been changed to protect data from unauthorized use If you cannot find the default security key refer to the manual that came with your access point If you enter a wrong security key follow these steps to re enter the security key 1 Open the charms Details and select the Settings charm 2 Select ...

Page 161: ...et connection services are available You can select from among the services according to your preference for example communication speed or a usage fee For detailed information on a variety of connection services contact Internet Service Providers ISPs Fiber to the Home FTTH Cable modem Digital Subscriber Line DSL Satellite Dial up Related Topic Connecting to the Internet with a Wired Connection S...

Page 162: ... not supplied Connect one end of a LAN cable to the LAN port on the computer and the other end to your network For information on peripheral devices required for LAN access ask your Internet Service Provider ISP or refer to the manual that came with your modem For information on how to connect your VAIO computer to the network refer to your ISP s instructions or the manual that came with the modem...

Page 163: ...y used Refer to the specifications to find out about the configuration of the computer IEEE 802 11a Frequency band 5 GHz Exclusive to models compliant with the IEEE 802 11a b g n standard IEEE 802 11b g Frequency band 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b IEEE 802 11n Frequency band 2 4 GHz 5 GHz For models compliant with the IEEE 802 11b g n ...

Page 164: ...nternet ask your ISP When connecting your VAIO computer to the Internet be sure to use a cable with Network or Ethernet writing on it Do not plug a telephone cable into the LAN port on your VAIO computer If the LAN port is connected to the following networks or telephone lines high electric current to the port may cause damage overheating or fire Any network except 1000BASE T 100BASE TX 10BASE T t...

Page 165: ...e Wi Fi setting under Wireless devices to Off Hint To enable the Wi Fi function turn off Airplane mode and change the Wi Fi setting under Wireless devices to On To disable all wireless functions turn on Airplane mode The WIRELESS indicator light will be turned off The wireless function s whose setting is on will be enabled when you turn off Airplane mode When any wireless function is enabled the W...

Page 166: ...tions Settings Backup Recovery Security Other Operations Notifications Launching the Web Browser WEB Button WEB Button equipped models By pressing the WEB button you can launch the default web browser Even when your VAIO computer is off pressing the WEB button starts Windows and launches the web browser 2013 Sony Corporation 166 ...

Page 167: ...eoretical maximum and may not reflect actual data transfer rate Actual communication speed may not be as fast as the one displayed on your VAIO computer The 2 4 GHz and 5 GHz Wi Fi frequency bands are not communicable with one another The data transfer rate of IEEE 802 11g and IEEE 802 11n 2 4 GHz may be affected by interference when used with an IEEE 802 11b product Also IEEE 802 11g and IEEE 802...

Page 168: ...plementing the National Institute of Standards and Technology NIST FIPS 140 2 compliant AES encryption algorithm and 802 1X based authentication WPA2 is backward compatible with WPA Related Topic About the Wi Fi R Wireless LAN Standards Starting Wi Fi R Wireless LAN Communications Stopping Wi Fi R Wireless LAN Communications Notes on Using the BLUETOOTH R Function 2013 Sony Corporation 168 ...

Page 169: ...connection is established Connected appears in the selected wireless access point field If a security key Details entry window appears enter the security key as required and select OK Note that security keys are case sensitive Note On IEEE 802 11a b g n equipped models when only the 2 4 GHz Wi Fi function is enabled your VAIO computer cannot connect to a 5 GHz Wi Fi access point Also when only the...

Page 170: ...opic About the Wi Fi R Wireless LAN Standards Stopping Wi Fi R Wireless LAN Communications Notes on Using the Wi Fi R Wireless LAN Function About a Security Key for Wi Fi R Wireless LAN 2013 Sony Corporation 170 ...

Page 171: ...wing these steps 1 Open the charms Details and select the Settings charm 2 Select the network icon 3 Select the desired access point and Disconnect Note Do not disable the Wi Fi function while accessing remote documents files or resources as it may result in data loss Related Topic About the Wi Fi R Wireless LAN Standards Starting Wi Fi R Wireless LAN Communications Notes on Using the Wi Fi R Wire...

Page 172: ... on your VAIO computer from the following and follow these steps 1 Make sure your VAIO computer is connected to the Internet 2 Perform any of these operations according to the preinstalled antivirus app For Trend Micro Start Trend Micro Titanium Maximum Security Details For McAfee Start McAfee Internet Security or McAfee Total Protection Details For Kaspersky Internet Security Start Kaspersky Inte...

Page 173: ...gs Backup Recovery Security Other Operations Notifications Entering Sleep Mode Shutting Down or Restarting You can place your VAIO computer into Sleep mode or shut down restart the computer by following these steps 1 Open the charms Details and select the Settings charm 2 Select Power and Sleep Shut down or Restart 2013 Sony Corporation 173 ...

Page 174: ...rt VAIO Control Center Details and select Hardware 2 Enable disable the setting in Rapid Wake Note With Rapid Wake disabled your working data is not saved on the built in storage device when the computer enters Sleep mode Therefore if the computer is turned off during Sleep mode because for example the battery pack runs out of power or the computer is disconnected from an AC power source the worki...

Page 175: ...blinks differently according to conditions Lit in orange The battery pack is charging Turns off when charging is completed Blinks in orange along with the green power indicator The battery pack is running out of power Normal mode Blinks fast in orange A battery error has occurred due to a failed battery pack an unlocked battery pack etc Related Topic Charging the Battery Pack Checking the Battery ...

Page 176: ... on operating conditions 1 Install the battery pack into your VAIO computer Details 2 Plug your VAIO computer into an AC outlet Details Hint The charging time varies depending on ambient temperature Note that at a low ambient temperature it takes longer time to charge the battery pack Open the desktop Details and select the battery icon such as on battery or plugged in in the desktop notification ...

Page 177: ...Plug the cable from the AC adapter 3 into the DC IN port 4 on your VAIO computer Note Do not plug more than one device into the same AC outlet The shape of the AC adapter varies depending on the model you purchased Make sure that the power plug is firmly plugged into your VAIO computer Hint You can purchase a power strip with a surge protector to help prevent damage to your VAIO computer caused by...

Page 178: ...r To install the battery pack 1 Turn off your VAIO computer and disconnect the power cord and all connection cables 2 Gently lay your VAIO computer on a soft cloth etc with the LCD screen down 3 Pull up the stand 4 Pull up the top of the back panel 1 then remove it 2 5 Slide the battery LOCK switch 1 to the unlock position 6 Slide the battery pack diagonally into the battery compartment until the ...

Page 179: ...itch to the LOCK position to secure the battery pack on your VAIO computer 9 Anchor the back panel to the hook 1 then close the back panel 2 To remove the battery pack 1 Follow steps 1 to 4 in To install the battery pack 2 Slide the battery LOCK switch to the unlock position 3 Slide and hold the battery RELEASE latch 1 put your fingertip underneath the tab 179 ...

Page 180: ...the battery pack Note You will lose all unsaved data if you remove the battery pack while your VAIO computer is on or in Sleep mode and not connected to the AC adapter Be sure to turn off the computer before removing the battery pack Related Topic Charging the Battery Pack Notes on Using the Battery Pack Shutting Down Your VAIO Computer 2013 Sony Corporation 180 ...

Page 181: ...ding on the type and number of connected USB devices If you cannot place the computer into Sleep mode disconnect all USB devices and try again If your VAIO computer enters Sleep mode when Windows or the computer is unstable it may not resume from Sleep mode The following operations are recommended Before placing your VAIO computer into Sleep mode save your files and exit all running apps Shut down...

Page 182: ...ter supplied with your VAIO computer or with genuine Sony products Do not use any other AC adapter as it may cause a malfunction Do not connect the AC adapter to a power conversion device such as a travel power converter It may cause overheating or a malfunction If the AC adapter cable becomes damaged or broken do not use it Notes on turning on your VAIO computer Because your VAIO computer contain...

Page 183: ...tarting Your VAIO Computer After changing the settings or installing an app on your VAIO computer you may be required to restart the computer 1 Save your data and close all running apps 2 Open the charms Details and select the Settings charm 3 Select Power and Restart Your VAIO computer will restart Related Topic Turning on Your VAIO Computer Shutting Down Your VAIO Computer 2013 Sony Corporation ...

Page 184: ...d Sound and Power Options 3 Select your desired power plan 4 If you want to change the power plan settings select Change plan settings on the right of your desired power plan in the Power Options window By selecting Change advanced power settings you can change the advanced settings Refer to Windows Help and Support for more information on the power plan settings Details Hint The power status icon...

Page 185: ...ff the computer and then unplug the power cord from the AC outlet To fully shut down your VAIO computer Fully shut down your VAIO computer by placing the computer into ACPI S5 mode This mode will take more time during the start up process than usual 1 Save your data and close all running apps 2 Turn off any peripherals connected to your VAIO computer 3 Open the charms Details and then select the S...

Page 186: ...down the Power button for more than four seconds your VAIO computer will not turn on Press the Power button lightly and release it immediately when the power indicator light turns on Do not use your VAIO computer without installing the battery pack as it may cause the computer to malfunction Do not touch the touch screen when turning on your VAIO computer as it may cause the computer to malfunctio...

Page 187: ...er into Sleep mode Press the Power button with the default setting Note that if you press and hold down the Power button for more than four seconds your VAIO computer will turn off automatically Doing this will erase all unsaved data To return to Normal mode 1 Press the Power button Note By default your VAIO computer automatically enters Hibernate mode when the battery pack is running out of power...

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Page 189: ...atures of the keyboard such as keys buttons and indicator lights 1 Caps Lock key Details 2 Esc key 3 Function keys Details 4 Prt Sc key 5 Pause Break key 6 Insert key 7 Delete key 8 Num Lk Scr Lk key Details 9 Home key 10 Power switch of the keyboard 11 End key 12 Page Up key 13 Page Down key 14 WEB button 15 MAIL button 16 Sleep button Details 17 Volume control buttons Details 18 Muting button De...

Page 190: ...nds the connect indicator blinks Hint There is a raised dot on the F J and 5 keys After 10 minutes of idle time the keyboard enters the power saving mode and all indicator lights turn off For details on the keyboard shortcut keys see Windows Help and Support Details Related Topic Replacing the AA Battery of the Keyboard Checking the Remaining Battery Power of the Keyboard About the Usage Environme...

Page 191: ...r Note Do not allow water to enter the wireless keyboard as malfunction may result Depending on the usage environment the communication range between the wireless keyboard and your VAIO computer may be less than 33 ft 10 m If you use the wireless keyboard too close to your VAIO computer within 4 inches 10 cm wireless communication may be affected and keyboard input may become unstable We recommend...

Page 192: ...icons in the notification area To check if the keyboard is in the Caps Lock state 1 Check if the Caps lock indicator light is on To check if the keyboard is in the Num Lock Scroll Lock state 1 Check if the Num lock icon or Scroll lock icon in the notification area is green Hint To make the Num lock icon and Scroll lock icon always visible in the notification area of the desktop select in the notif...

Page 193: ... keyboard can be checked by the battery indicator 1 Check the battery indicator of the keyboard It blinks when the battery is running out of power The indicator is only a guide and may not show the remaining battery power accurately depending on the AA battery Hint If you intend not to use the keyboard for a long time slide the power switch to OFF to extend battery life Related Topic Parts and Con...

Page 194: ...ss and hold down the Fn key then press the F5 key Some keyboard functions can only be used while Windows is running Fn F5 F6 Press the button repeatedly to adjust the LCD brightness of your computer screen Details To decrease lighting intensity press the Fn F5 keys To increase lighting intensity press the Fn F6 keys Fn Scr Lk Scroll Lock Works differently depending on the apps you use Refer to the...

Page 195: ...h to OFF 2 While pressing and holding the right Ctrl key of the keyboard slide the keyboard s power switch to ON The connect indicator turns on Hint Keep the Ctrl key pressed 3 Turn on your VAIO computer Details While the VAIO logo is displayed press and hold the right Ctrl key and put the keyboard immediately in front of your computer s screen The connect indicator turns off and the connection is...

Page 196: ... Notifications Entering Characters with Touch Screen Operations Touch screen equipped models You can operate the on screen Touch Keyboard with touch screen operations for text entry 1 Open the desktop Details and select the Touch Keyboard icon in the desktop notification area Hint The on screen Touch Keyboard appears automatically when you touch a text field 2013 Sony Corporation 196 ...

Page 197: ...rst then close the cover 4 Set the power switch of the keyboard to ON Note Use a new AA alkaline replacement battery If you do not intend to use the keyboard for a while set the power switch of the keyboard to OFF If you do not intend to use the keyboard for an extended period of time remove its AA battery When the battery power becomes low replace with a new AA battery promptly Keeping a depleted...

Page 198: ...Related Topic Parts and Controls of the Keyboard Checking the Remaining Battery Power of the Keyboard 2013 Sony Corporation 198 ...

Page 199: ...g plate There is a rating plate on the back or in the back panel of the computer 6 Built in speakers stereo 7 Air intake vent Note The air exhaust vent may get hot during use Take care when touching it Do not install your VAIO computer where the air intake vents or air exhaust vent may be blocked Do not carry your VAIO computer by its stand hold the sides Hint To open the stand easily there is a s...

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Page 201: ...event it from rotating when you turn your VAIO computer Press again to release the lock 8 VOL Volume buttons 9 Power button Details 10 Built in camera indicator Details 11 Built in camera Details 12 Ambient light sensor Details 13 Touch screen Details 14 Windows button Details Notes on the LCD screen The LCD screen is manufactured using high precision technology You may however see tiny black poin...

Page 202: ...not indicate a malfunction Take note that returns and replacements are not accepted Related Topic Parts and Controls on the Sides Parts and Controls on the Back 2013 Sony Corporation 202 ...

Page 203: ...ides of the VAIO computer such as connection ports Right side 1 LAN port Details Do not connect the AC adaptor to the LAN port It may cause a malfunction 2 DC IN port Details Left side 3 Media access indicator Memory Stick Duo Details SD memory card Details 4 Memory Stick Duo SD memory card combined slot Memory Stick Duo Details SD memory card Details Memory Stick Duo and an SD memory card cannot ...

Page 204: ...rt Details This USB port supports USB charging Details 7 Headphones jack Details 8 Microphone jack Details Related Topic Parts and Controls on the Front Parts and Controls on the Back 2013 Sony Corporation 204 ...

Page 205: ...tarts VAIO Care While the computer is off the ASSIST button starts VAIO Care Rescue Mode VAIO Care Rescue Mode Recover or maintain your system can be used to recover the computer in case of emergency for example when Windows does not start Note If the VAIO Care Rescue Mode screen is displayed and five minutes pass without any operation your VAIO computer automatically turns off Related Topic Keepi...

Page 206: ... down The inner parts of your VAIO computer may be hot just after turning off Be careful to avoid burns while handling your VAIO computer in this state 3 Lay a clean cloth on a level flat surface place your VAIO computer on it as illustrated below Remove the back panel then remove the screws with a cross slot screwdriver to open the memory module compartment cover The screw locations are indicated...

Page 207: ...mpartment cover and secure it with the screws you removed in step 3 Re attach the back panel of your VAIO computer 10 Install the battery pack and connect all connection cables and peripherals that you removed in Step 1 and turn on the computer 11 Check that the amount of system memory has correctly changed Details If the amount of indicated system memory is correct memory module installation was ...

Page 208: ...function 1 Connect an external device to your VAIO computer 2 Press the ASSIST button while your VAIO computer is off The VAIO Care Rescue Mode screen appears 3 Select Start from media USB device optical disc The booting process from the external device starts Note Disconnect all devices from your VAIO computer except for the external device from which you intend to boot up Some devices cannot be ...

Page 209: ...pplied Items Check all items packed with the product before use Wireless keyboard Wireless mouse AA batteries Alkaline batteries for the keyboard and mouse 2 AC adapter Power cord Battery pack Hint No Recovery Media is included because your VAIO computer can be recovered using data stored in the hard disk drive or SSD See Recovering from the Recovery Area for more information Details 2013 Sony Cor...

Page 210: ...e illustration then push down to close the stand Note Ensure that there are no cables or any other items between the back of the computer and the stand when it is closed The stand can be opened easily however when closing the stand additional pressure is required Therefore close the stand as shown in the illustration To open the stand easily there is a space between the stand and computer when the...

Page 211: ...fications Customizing Your VAIO Computer VAIO Control Center allows you to access system information and to change settings of various kinds of functions such as display and sounds 1 Start VAIO Control Center Details 2 Select your desired item and change the settings Hint Some of the items will not be visible if you sign in as a user without administrative rights 2013 Sony Corporation 211 ...

Page 212: ... the ASSIST button and search for appropriate measures if you have any problem 1 Press the ASSIST button while your VAIO computer is on VAIO Care starts Refer to the help file included with VAIO Care for more information Hint Pressing the ASSIST button while your VAIO computer is off starts VAIO Care Rescue Mode VAIO Care Rescue Mode can be used to recover the computer in case of emergency for exa...

Page 213: ... other foreign object remains inside it may cause a fire Be sure to remove any foreign objects and attach the memory module compartment cover before turning on your VAIO computer Sony does not guarantee that third party memory modules will work in your VAIO computer For information on third party memory modules consult the respective sales dealers Be sure to turn off your VAIO computer and periphe...

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Page 215: ...ct sunlight Magnetic items or sources Heat sources such as residential heating equipment Excessive dust High humidity Poor ventilation Note The area around the air exhaust vent may become extremely hot while your VAIO computer is on Be careful before touching the area Do not place any object near the air exhaust vent that may block the vent Hint Your VAIO computer uses high frequency radio signals...

Page 216: ...e your VAIO computer gently on a flat surface to avoid a mechanical shock Do not grasp the foot stand to move your VAIO computer as it may cause damage to the computer Be careful not to exert pressure on the LCD screen when moving your VAIO computer Be careful not to scratch the LCD screen with your clothing or waist belt buckle when moving your VAIO computer Be sure to grasp both sides of your VA...

Page 217: ...e using your computer 1 Place your VAIO computer face down on a flat surface as seen in the illustration Note Slide your fingers between the computer and the stand then pull the stand upward Do not use your VAIO computer in an unstable position such as standing on end When you lay your VAIO computer face down be careful not to damage the front panel Related Topic Adjusting the Angle of the Screen ...

Page 218: ...x 3 Select Windows Update from the list and follow the on screen instructions to complete the updates VAIO Update VAIO Update automatically notifies you of new updates available on the Internet and downloads and installs them on your VAIO computer 1 Start VAIO Update Details and follow the on screen instructions To update Windows Store apps Be sure to update the Windows Store app If an update is a...

Page 219: ...ant notices or update programs to keep your VAIO computer up to date Through the Internet VAIO Update automatically detects the update programs that are necessary for enhancing your computer s performance or new software that is available and let you download and install with simple steps 1 Start VAIO Update Details and follow the on screen instructions Hint You can also start VAIO Update from VAI...

Page 220: ...nformation of your VAIO computer For example after installing a memory module you can view the information to confirm system memory changes 1 Start VAIO Care Desktop Details 2 Select About Your VAIO and System information The system information of your VAIO computer is displayed Related Topic Notes on Adding and Removing Memory Modules Adding and Removing Memory Modules Keeping Your VAIO Computer ...

Page 221: ...ions Parts and Controls of the Mouse Describes the features of the mouse such as buttons Top 1 Right button 2 Central wheel 3 Left button Bottom 1 Status light Details 2 Power switch of the mouse Related Topic Replacing the AA Battery of the Mouse Checking the Remaining Battery Power of the Mouse About the Usage Environment for the Mouse Connecting the Wireless Mouse 2013 Sony Corporation 221 ...

Page 222: ...d with your VAIO computer uses a laser sensor Mouse operation may become unstable depending on the usage environment Depending on the usage environment the communication range between the wireless mouse and your VAIO computer may be less than 33 ft 10 m If you use the wireless mouse too close to your VAIO computer within 4 inches 10 cm wireless communication may be affected and mouse operation may...

Page 223: ...can be checked by the status light 1 Check the status light of the mouse The status light flashes orange when the remaining power of the AA battery is low The status light is only a guide and may not show the remaining battery power accurately depending on the AA battery Hint If you do not intend to use the mouse for a long time set the power switch to OFF to extend battery life Related Topic Part...

Page 224: ...to OFF 2 While pressing and holding the central wheel of the mouse slide the mouse s power switch to ON The status light turns on Hint Keep the central wheel pressed 3 Turn on your VAIO computer Details While the VAIO logo is displayed press and hold the central wheel of the mouse and put the mouse immediately in front of your computer s screen The status light turns off and the connection is then...

Page 225: ...ry and insert a new AA alkaline battery minus end first then close the cover 4 Set the power switch of the mouse to ON Note Use a new AA alkaline replacement battery If you do not intend to use the mouse for a while set the power switch of the mouse to OFF If you do not intend to use the mouse for an extended period of time remove its AA battery When the battery power becomes low replace with the ...

Page 226: ...not recharge a dry cell AA battery Refer to the supplied safety information manual Related Topic Parts and Controls of the Mouse Checking the Remaining Battery Power of the Mouse 2013 Sony Corporation 226 ...

Page 227: ... the end of its life If the battery life has become short replace the battery pack with a new one specified by Sony Refer to the help file for more information on battery charge status and capacity decrease 1 Start VAIO Control Center Details and select Power and Battery 2 Select Details in Battery Detailed battery pack information such as charging capacity is displayed Hint Enable the battery car...

Page 228: ...AIO computer temporarily you can use Sleep mode To extend the battery life use Sleep mode frequently If you do not intend to use the computer for an extended period of time turn off the computer Resuming the computer from Sleep mode is faster than from booting up the computer Decrease the LCD brightness of the computer screen Details Turn down the volume of the speakers and headphones Details Disc...

Page 229: ...hout installing the battery pack as it may cause the computer to malfunction About battery discharge After battery charge the battery pack will gradually discharge over time even while not in use If it is left unused for an extended period of time the battery power may be depleted It is recommended that you recharge the battery pack before use About battery life Battery life varies depending on us...

Page 230: ...230 ...

Page 231: ...there is no sound coming from an external device connected to your VAIO computer you need to change the device for sound output 1 Open Control Panel Details and select Hardware and Sound 2 Select Sound 3 Select the Playback tab 4 Ensure there is a check mark next to the icon of the device you intend to output computer sound from If there is no check mark next to the icon select it and Set Default ...

Page 232: ...ices such as speakers or headphones to your VAIO computer 1 Connect external speakers to the headphones jack Details with a speaker cable not supplied Note Turn down the volume of the speakers before turning them on Hint Refer to the manual that came with your speakers or headphones Related Topic Adjusting the Speakers Volume Connecting an External Microphone Microphone jack equipped models Changi...

Page 233: ...cable into the microphone jack Details Note If you connect or disconnect the microphone to from your VAIO computer while running a voice recording app voice recording may fail or the app may exit Connect the microphone and select it as the sound recording device for Windows before starting the app Hint Use a plug in power microphone Refer to the manual that came with your microphone If microphone ...

Page 234: ...Sound 3 Select the Recording tab 4 Double click the microphone icon 5 Select the Levels tab in the Microphone Properties window 6 Move the slider under Microphone right and left to your desired volume level If the microphone volume is still not loud enough even at the maximum volume level move the slider under Microphone Boost right and left to adjust the volume level 7 Select OK Related Topic Con...

Page 235: ...turn up the volume Press the button on the keyboard to turn down the volume Hint You can also press the VOL Volume buttons on your VAIO computer to adjust the volume Details You can press one of the volume control buttons to turn on the volume when the volume is turned off To use the muting button on the keyboard Press the muting button on the keyboard to turn off the volume of the speakers and he...

Page 236: ...m Control Panel 1 Open Control Panel Details and select Hardware and Sound 2 Select Adjust system volume under Sound 3 Move the slider under Device or Applications up and down to your desired volume level When the volume is turned off select Deactivate muting to turn on the volume When the volume is low turn the volume up with the slider Related Topic Adjusting the Speakers Volume Adjusting the Mi...

Page 237: ...d settings to play sound Sony recommends Use the ClearAudio mode to play sound optimized for your VAIO computer when listening to music 1 Start VAIO Control Center Details and select Sound Quality 2 Select ClearAudio in Sound Effects Note Simultaneous use of the ClearAudio mode and Dolby Home Theater v4 or S FORCE Front Surround 3D is not possible Related Topic Adjusting the Speakers Volume Adjust...

Page 238: ...ontrol Center Details and select Sound Quality 2 Select S FORCE Front Surround 3D in Sound Effects Note S FORCE Front Surround 3D works only on sound output from the built in speakers Simultaneous use of S FORCE Front Surround 3D and Dolby Home Theater v4 or the ClearAudio mode is not possible Hint To achieve the maximum effect of S FORCE Front Surround 3D place your VAIO computer directly across ...

Page 239: ... Control Center Details and select Sound Quality 2 Enable the Automatic Sound Field Adjustment setting Hint This function works only when the ClearAudio mode or S FORCE Front Surround 3D is enabled It takes about two seconds to optimize the sound field after you change the angle of the computer screen and sound interruptions may occur during the optimization process Related Topic Adjusting the Spe...

Page 240: ...able the USB Charging setting 3 Connect a USB device to the USB port with the mark printed around it If charging does not start even when you connect a USB device to the USB port that supports USB charging disconnect and connect the device Note With the USB charging settings enabled power consumption when your VAIO computer is off or in Hibernate mode or Sleep mode increases because the computer s...

Page 241: ...documents be sure the USB printer is compatible with your version of Windows Before disconnecting USB speakers from your VAIO computer stop DVD or music playback or turn off the computer If you disconnect the USB speakers during playback it may cause a malfunction For information on how to remove a USB device refer to the manual that came with the device To protect your VAIO computer and or USB de...

Page 242: ...Connecting an External Drive Charging a USB Device 2013 Sony Corporation 242 ...

Page 243: ...vent unwanted anonymous BLUETOOTH devices from accessing your VAIO computer The first time two BLUETOOTH devices communicate a common passcode a password required for authentication should be identified to register both devices Once a device is registered there is no need to re enter the passcode For details open Windows Help and Support Details and enter BLUETOOTH in the search box Related Topic ...

Page 244: ...ou can transfer data between these devices without cables at a range of up to 33 feet 10 meters in an open area One BLUETOOTH device can connect with up to seven devices via wireless network to exchange data When a device requires connection to another device it sends out an inquiry to neighboring BLUETOOTH devices If any device responds to the inquiry the two devices can connect with each other R...

Page 245: ...ending on the BLUETOOTH device it may take some time for your VAIO computer to find the device If your device does not appear in the list repeat the procedure to ready the device for connection for example pressing the button for connection Depending on the BLUETOOTH device the procedure to establish connection may vary Refer to the manual that came with the device for the procedure Hint For detai...

Page 246: ...Related Topic About the BLUETOOTH R Function Stopping BLUETOOTH R Communications Notes on Using the BLUETOOTH R Function About BLUETOOTH R Security 2013 Sony Corporation 246 ...

Page 247: ...of walls and materials of such walls Device configuration Apps in use Radio conditions Communications may be cut off depending on radio conditions If your VAIO computer is compliant with BLUETOOTH high speed technology and you intend to use it for high speed communications enable both the wireless LAN and BLUETOOTH functions on the computer Large files may occasionally be corrupted during continuo...

Page 248: ...About BLUETOOTH R Security Notes on Using the Wi Fi R Wireless LAN Function 2013 Sony Corporation 248 ...

Page 249: ...s 1 Open the charms Details and select the Settings charm 2 Select Change PC settings in the lower right corner 3 Select Wireless in the left pane of the PC settings screen 4 Change the Bluetooth setting under Wireless devices to Off Hint When Airplane mode is Off the WIRELESS indicator light on your VAIO computer stays on Related Topic About the BLUETOOTH R Function Communicating with Another BLU...

Page 250: ...ernal drive into an AC outlet 1 2 Plug one end of a USB cable 3 not supplied into the USB port 2 and the other end to the external drive Details Note Be sure to connect an external drive to a power source with an AC adapter if supplied Hint You may need to install a driver depending on the external drive you use In addition procedures to connect and use an external drive vary depending on the driv...

Page 251: ...indows password Details 1 Open the charms Details and select the Settings charm 2 Select Change PC settings in the lower right corner 3 Select Users in the left pane of the PC settings screen 4 Select Create a password or Change your password 5 Follow the on screen instructions to enter your password Note Do not forget your password Write down the password and keep it in a secure place Hint You ca...

Page 252: ...Mode screen appears 2 Select Start BIOS setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 4 Leave the Enter New Password and Confirm New Password fields blank and press the Enter key 5 Press the or key to select ...

Page 253: ... setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 4 Enter the password and press the Enter key To change the password enter the current password and a new password The password can be set up to 32 alphanumeric c...

Page 254: ... 2013 Sony Corporation 254 ...

Page 255: ...operating your VAIO computer try these suggestions before contacting an authorized Sony service support center or your local Sony dealer directly 1 See other sections in this on screen manual 2 Start VAIO Care Desktop Details and perform necessary operations 3 Visit the VAIO online support website and find necessary information Related Topic Keeping Your VAIO Computer in Optimum Condition VAIO Car...

Page 256: ...gh the Internet using the built in camera and communication apps Adjust the tilt of the display to change the built in camera angle Details The built in camera indicator light is on while the built in camera is in use Hint The apps installed on your VAIO computer vary depending on the computer s configurations 1 Built in camera indicator 2 Built in camera 3 Built in microphone monaural Related Top...

Page 257: ... in camera as it may cause poor quality images Do not let direct sunlight enter the lens of the built in camera regardless of your VAIO computer s power state as it may cause the camera to malfunction Care and cleaning of the built in camera If the area on and around the built in camera is soiled gently wipe it with a soft cloth such as a lens cleaning cloth Do not rub the area too hard as it can ...

Page 258: ...VAIO computer is experiencing problems which cannot be solved through troubleshooting If you have formatted the C drive by mistake Which apps should I use to recover or refresh my VAIO computer or create Recovery Media Use the following apps VAIO Care Creating Recovery Media Checking your computer hardware VAIO Care Rescue Mode Recover or maintain your system Recovering your VAIO computer Rescuing...

Page 259: ...ot start and you have deleted the recovery area you will need the Recovery Media to perform recovery Create the Recovery Media immediately after the computer is ready for use Related Topic Creating Recovery Media Refreshing Your VAIO Computer Recovering from the Recovery Area Recovering from Recovery Media Notes on Recovery 2013 Sony Corporation 259 ...

Page 260: ...very area where the data for the system recovery is stored To check the volume of the recovery area follow these steps 1 Open the charms Details and select the Search charm 2 Select Apps and enter Computer in the search box 3 Select Computer 4 Select Computer on the menu bar and Manage 5 Select Disk Management under Storage in the left pane The volume of the recovery area and the total volume of t...

Page 261: ... updates using VAIO Update 2 On the model without a built in optical disc drive connect an external optical disc drive not supplied to your VAIO computer Details If an AC adapter or a power cable is supplied plug it into a power source 3 Press the ASSIST button while your VAIO computer is on to start VAIO Care If the User Account Control window appears select Yes The VAIO Care window appears Hint ...

Page 262: ...te Recovery Media you may need to use the free space on your C drive more than double capacity of media you use Depending on your model you cannot create Recovery Media even at the time of purchase due to the shortage of free space regardless if the optical disc drive supports Blu ray Disc or Double Dual Layer DVD media Refer to the help file included with VAIO Care before using a USB flash drive ...

Page 263: ...IO computer during the recovery process Do not stop the recovery process until the process is complete If you have forgotten the password and cannot start the recovery process contact an authorized Sony service support center to reset it A reset fee will be charged Notes on apps Recovering your VAIO computer can restore only the preinstalled apps The app s that has been installed on your own or th...

Page 264: ...computer while the computer is in Normal mode 2 Turn off your VAIO computer 3 Press the ASSIST button to display the VAIO Care Rescue Mode screen and select Start from media USB device optical disc Follow the on screen instructions until the Choose an option screen appears 4 Select Troubleshoot then Recovery and maintenance Follow the on screen instructions until the VAIO Care Rescue Mode Recover ...

Page 265: ...s off The VAIO Care Rescue Mode screen appears 2 Select Recover or maintain your system Follow the on screen instructions until the Choose an option screen appears 3 Select Troubleshoot then Recovery and maintenance Follow the on screen instructions until the VAIO Care Rescue Mode Recover or maintain your system screen appears Hint If the display language selection window appears select your desir...

Page 266: ... data is erased after you refresh the computer Settings retained after you refresh your VAIO computer The following settings will be retained after you refresh your VAIO computer Library settings User accounts local domain Microsoft account and group memberships Domain settings Windows Update settings Start screen and lock screen background Desktop themes International settings Wireless network pr...

Page 267: ...About Recovery Recovering from the Recovery Area Recovering from Recovery Media Notes on Recovery 2013 Sony Corporation 267 ...

Page 268: ...built in optical disc drive connect an external optical disc drive not supplied to the computer Details If an AC adapter or a power cable is supplied plug it into a power source 1 Create Recovery Media if you have not yet created it Details 2 Insert the Recovery Media into the optical disc drive or connect a USB flash drive not supplied to the USB port on your VAIO computer while the computer is i...

Page 269: ...atically detects the movement and rotates the computer screen to portrait or landscape orientation depending on the computer orientation Navigation assistance using the built in digital compass The built in digital compass provides navigation assistance on compatible apps by detecting the direction your VAIO computer is facing App operation using the built in gyro sensor The built in gyro sensor d...

Page 270: ...rence and may not work properly particularly in the following locations Inside an elevator or a room built with ferrous materials such as iron frames or reinforced concrete Near a reinforced concrete structure such as a footbridge or a concourse of an airport or train station Near or inside a train or a car Near a transformer on the ground or high voltage power lines Near a metallic product such a...

Page 271: ...mputer on a flat surface hold the computer with both hands then rotate it 360 degrees crosswise once If the problem persists use your VAIO computer in a location with less magnetic interference 2013 Sony Corporation 271 ...

Page 272: ...han one partition may have various advantages such as separating the system files from your data files Your VAIO computer has only one partition C drive as the factory default setting If you want to store data in another partition such as D drive change the partition size and create a new partition For more information on how to create partitions see Creating Partitions Details Hint Some models ma...

Page 273: ... Panel Details select System and Security and select Create and format hard disk partitions under Administrative Tools If the User Account Control window appears select Yes Hint If you are signed in to your VAIO computer as a standard user you may be prompted to enter an administrator name and password 2 Right click the C drive and select Shrink Volume 3 Enter the size of the partition to be creat...

Page 274: ...e various data stored on your built in storage device To restore the lost data its backup copy is needed It is strongly recommended that you back up your data regularly If you can start Windows back up and restore your data with the Windows feature To use the feature open Control Panel and select System and Security and File History Related Topic About Types of Backup Backing Up Your Data when You...

Page 275: ...m image to optical discs such as Blu ray Disc or DVD disc For details on how to create a system image refer to Windows Help and Support Details Note We will not restore or compensate for any lost or damaged data under any circumstances including failure of your VAIO computer Create Recovery Media soon after purchasing your VAIO computer In the event that you cannot make a backup copy of your data ...

Page 276: ...u select Custom rescue Notes on using VAIO Care Rescue Mode Recover or maintain your system Handle rescued files with care to protect from unauthorized access Disable the Windows hard disk drive encryption feature before using VAIO Care Rescue Mode Recover or maintain your system to back up and restore your data However rescued files which are not encrypted on the built in storage device can be ea...

Page 277: ... or more files and saved in a specified location or renamed depending on the location you select Use VAIO Data Restore Tool to restore the rescued files Details If an external hard disk drive or optical disc drive does not support the USB connection you need to install a driver Related Topic About Backup About Types of Backup Restoring Your Data with VAIO Data Restore Tool Creating a Restore Point...

Page 278: ...epending on when the restore point was created Typically restore points are created automatically for example when you install a driver However we recommend that you create a new restore point manually before installing any apps or drivers on your VAIO computer Refer to Windows Help and Support for information on creating a restore point Details Related Topic Restoring Your Data with VAIO Data Res...

Page 279: ...h drive to the USB port on your VAIO computer while the computer is in Normal mode 2 Turn off your VAIO computer 3 Press the ASSIST button to display the VAIO Care Rescue Mode screen and select Start from media USB device optical disc Follow the on screen instructions until the Choose an option screen appears 4 Select Troubleshoot Advanced options and System Restore 5 Select your operating system ...

Page 280: ...ore Tool window appears 4 Select Next If the User Account Control window appears select Yes Hint If you are signed in to your VAIO computer as a standard user you may be prompted to enter an administrator name and password 5 Follow the on screen instructions Note To restore copyright protected data such as music files organized by digital media playback apps use a backup tool specified by the app ...

Page 281: ...rsatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras and other devices Because it is removable it can be used for external data storage For the latest information about Memory Stick visit http www sony net memorycard Related Topic Compatible Memory Stick Inserting Memory Stick Removing Memory Stick Formatting Memory...

Page 282: ...o M2 be sure to insert it into an M2 Duo adaptor If you insert the media directly into the Memory Stick Duo slot without the adaptor you may not be able to remove it from the slot Your VAIO computer has been tested and found compatible with any Sony branded Memory Stick of up to 32 GB available as of September 2012 However Memory Stick compatibility is not guaranteed in all cases Except for person...

Page 283: ...atting This could cause a malfunction 1 Locate the Memory Stick slot Hint The Memory Stick slot on your computer also works as an SD memory card slot 2 Carefully slide Memory Stick into the slot until it clicks into place Details 3 Open Computer Details 4 Right click the Memory Stick icon and select Format 5 Select Restore device defaults The size of the allocation unit and file system will change...

Page 284: ...h the arrow pointing toward the slot and carefully slide it into the slot until it clicks into place The SD memory card icon will appear in the Computer window Details after you insert the card into the slot Note Be careful not to insert an SD memory card in the wrong orientation If you force it into the slot upside down the slot may be damaged Refer to the manual that came with the SD memory card...

Page 285: ...ive letter for the Memory Stick slot such as E may vary depending on the system configuration of your VAIO computer Note The Memory Stick icon will appear in the Computer window Details after you insert Memory Stick into the slot If Memory Stick cannot be inserted easily remove it gently and verify you are inserting it in the proper direction Be sure to hold Memory Stick with the arrow pointing in...

Page 286: ...hen carrying an SD memory card be sure to put it in its case to avoid static electricity Before using an SD memory card with a device other than a computer such as a digital camera or a portable audio format initialize the SD memory card using the device Some devices may not support the file format for computers and show you a message that recommends you to format the SD memory card In this case c...

Page 287: ...Related Topic Inserting SD Memory Cards Removing SD Memory Cards 2013 Sony Corporation 287 ...

Page 288: ...ay be lost or corrupted if You remove Memory Stick or turn off your VAIO computer while the media access indicator light is on You use Memory Stick at a place where static electricity or electrical noise may disturb the card When carrying Memory Stick be sure to put it in its case to avoid static electricity Before using Memory Stick with a device other than a computer such as a digital camera or ...

Page 289: ... may not be able to remove it from the slot Keep Memory Stick Micro and M2 Duo adaptors away from children They are harmful if swallowed Related Topic About Memory Stick Compatible Memory Stick Inserting Memory Stick Removing Memory Stick Formatting Memory Stick 2013 Sony Corporation 289 ...

Page 290: ... Cards This topic explains how to remove an SD memory card 1 Locate the SD memory card slot Hint The SD slot on your computer also works as a Memory Stick slot 2 Check that the media access indicator light is off 3 Push in the SD memory card toward your VAIO computer and release 4 Pull the SD memory card out of the slot Related Topic Inserting SD Memory Cards Notes on Using SD Memory Cards 2013 So...

Page 291: ...k that the Media Access indicator light is off 3 Push in Memory Stick toward your VAIO computer and release 4 Pull Memory Stick out of the slot Note Do not remove Memory Stick while the Media Access indicator light is on If you do you may lose data Large volumes of data may take time to load so make sure the indicator light is off before removing Memory Stick Be sure to remove Memory Stick gently ...

Page 292: ...t NFC NFC supported models Near Field Communication NFC is a short range wireless technology The communication distance of NFC is approximately 4 inches 10 cm Related Topic About One touch functions NFC supported models Using NFC One touch functions NFC supported models Disabling NFC One touch functions NFC supported models Notes on NFC One touch functions NFC supported models 2013 Sony Corporatio...

Page 293: ...C supported models One touch functions are Sony original functions which use NFC Simply touch two One touch functions supported devices to easily establish communication without complicated settings Related Topic About NFC NFC supported models Using NFC One touch functions NFC supported models Disabling NFC One touch functions NFC supported models Notes on NFC One touch functions NFC supported mod...

Page 294: ...ect Wireless in the left pane of the PC settings screen 4 Change the NFC setting under Wireless devices to Off Hint To use NFC One touch functions change Airplane mode to Off and the NFC setting under Wireless devices to On When Airplane mode is Off the wireless function setting is enabled and the WIRELESS indicator light is on For detailed information on Airplane mode refer to Windows Help and Su...

Page 295: ...ons NFC supported models In some countries or regions using NFC One touch functions may be restricted by local regulations If you urgently need to disable NFC One touch functions turn off your VAIO computer Related Topic About NFC NFC supported models About One touch functions NFC supported models Using NFC One touch functions NFC supported models Disabling NFC One touch functions NFC supported mo...

Page 296: ... right corner 3 Select Wireless in the left pane of the PC settings screen 4 Change Airplane mode to Off and the NFC setting under Wireless devices to On Hint For detailed information on Airplane mode refer to Windows Help and Support Details A message will appear the moment the device is recognized Follow the on screen instructions Hint You may need to change the device settings depending on the ...

Page 297: ...off the dirt or clean off with a lightly wet cloth and then wipe remaining moisture away with a dry cloth Do not use solvents such as benzine acetone alcohol thinner or commercially available cleaners as these may cause damage to the surface or coating of your VAIO computer Use a blower to blow off debris and dust underneath the keys keycaps Do not remove any keycap from the keyboard Do not use a ...

Page 298: ...gh the use of computers and office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption For detailed information on the ENERGY STAR Program visit the following websites http www energystar gov USA http www eu energystar org Europe This computer is designed in compliance with the ENERGY STAR standards and delivered with ...

Page 299: ...s Settings Backup Recovery Security Other Operations Notifications About the Software License This product contains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Related Topic Read This First 2013 Sony Corporation 299 ...

Page 300: ... device is damaged the data cannot be restored To prevent losing data you should be careful when handling your VAIO computer To avoid damaging your built in storage device Do not subject your VAIO computer to sudden movements Keep your VAIO computer away from magnets Do not place your VAIO computer in a location subject to mechanical vibration or in an unstable position Do not turn off the power o...

Page 301: ...ending on external devices or apps in use If your VAIO computer or the AC adapter becomes extraordinarily hot turn off the computer unplug the AC adapter remove the battery pack if it is removable and then contact an authorized Sony service support center Power source Do not place heavy objects on the power cord or this could cause a fire To disconnect the power cord pull it out by holding the plu...

Page 302: ... are registered trademarks and or trademarks of NVIDIA Corporation in the United States and other countries ArcSoft and the ArcSoft logo are registered trademarks of ArcSoft Inc ArcSoft WebCam Companion is a trademark of ArcSoft Inc AMD the AMD Arrow logo ATI and combinations thereof Radeon AMD Phenom AMD Turion AMD Athlon AMD Virtualization AMD V are trademarks of Advanced Micro Devices Inc SD Lo...

Page 303: ...re not specified Features and specifications are subject to change without notice All other trademarks are trademarks of their respective owners Not all the software listed above may be delivered with your model 2013 Sony Corporation 303 ...

Page 304: ...eral Devices Audio What should I do if I do not hear sound from speakers or headphones What should I do if I hear microphone feedback from speakers when using my microphone What should I do if my microphone does not work What should I do if sound interruptions occur during video or audio playback 2013 Sony Corporation 304 ...

Page 305: ...if I cannot use the BLUETOOTH R function What should I do if other BLUETOOTH R devices cannot connect to my VAIO computer What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area Why can t I use BLUETOOTH R devices when I switch users Why can t I use the BLUETOOTH R function when I sign in to my VAIO computer as a user with a standard user account Why is my BLUETO...

Page 306: ...es Camera What should I do if captured images contain dropped frames and audio interruptions What should I do if captured images flicker Why are captured images poor in quality Why does the viewfinder show no images or poor quality images Why is the video input from the built in camera suspended momentarily 2013 Sony Corporation 306 ...

Page 307: ...o if my computer screen goes blank What should I do if some items do not fit on the computer screen What should I do if the touch screen does not work properly What should I do if videos are not displayed on the computer screen What should I do if videos are not displayed smoothly Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with ...

Page 308: ...AIO computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for the...

Page 309: ...hooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Microphone What should I do if I hear microphone feedback from speakers when using my microphone What should I do if my microphone does not work 2013 Sony Corporation 309 ...

Page 310: ... Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices NFC One touch functions What should I do if I cannot use NFC One touch functions 2013 Sony Corporation 310 ...

Page 311: ... Hibernate mode What should I do if my VAIO computer does not turn on the power indicator light does not turn on in green What should I do if my VAIO computer does not turn on or the power button does not work the power indicator light blinks fast What should I do if the power indicator light turns on in green when I press the power button but the screen remains blank Why does a message appear and...

Page 312: ...ipheral Devices Software Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder You might be looking for the following topics What should I do if my game software does not work or it keeps crashing 2013 Sony Corporation 312 ...

Page 313: ...ty Peripheral Devices USB What should I do if I cannot charge the device connected to the USB port that supports USB charging You might be looking for the following topics What should I do if I cannot print a document What should I do if my VAIO computer does not recognize the USB device 2013 Sony Corporation 313 ...

Page 314: ... Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices BIOS What should I do if I forget the power on password to start my VAIO computer 2013 Sony Corporation 314 ...

Page 315: ...hould I do if a message appears indicating that the battery pack is incompatible or has been incorrectly installed after which my VAIO computer enters Hibernate mode Why can t I fully charge my battery pack Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power 2013 Sony Corporation 315 ...

Page 316: ... Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Computer Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power 2013 Sony Corporation 316 ...

Page 317: ...y Security Peripheral Devices Keyboard What should I do if I cannot enter certain characters with my keyboard What should I do if my keyboard configuration is wrong What should I do if the connect indicator on the keyboard is blinking What should I do if the keyboard does not work 2013 Sony Corporation 317 ...

Page 318: ...User Guide Back Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Memory card Why can t I write data to a memory card 2013 Sony Corporation 318 ...

Page 319: ...Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Mouse What should I do if the mouse does not work What should I do if the mouse pointer does not move What should I do if the mouse pointer jumps or moves slowly 2013 Sony Corporation 319 ...

Page 320: ...l Devices Password What should I do if I forget the Windows password What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power on password three times consecutively 2013 Sony Corporation 320 ...

Page 321: ... to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Sensor Why doesn t the built in digital compass show the correct direction Why doesn t the computer screen rotate 2013 Sony Corporation 321 ...

Page 322: ... Back Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Touch panel What should I do if the touch screen does not work properly 2013 Sony Corporation 322 ...

Page 323: ...VAIO computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for th...

Page 324: ...w do I change the LCD brightness What should I do if captured images contain dropped frames and audio interruptions What should I do if captured images flicker What should I do if my computer screen goes blank What should I do if some items do not fit on the computer screen What should I do if the touch screen does not work properly What should I do if videos are not displayed on the computer scre...

Page 325: ...p Recovery Security Peripheral Devices Software What should I do if my game software does not work or it keeps crashing Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder 2013 Sony Corporation 325 ...

Page 326: ...if I cannot use the BLUETOOTH R function What should I do if other BLUETOOTH R devices cannot connect to my VAIO computer What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area Why can t I use BLUETOOTH R devices when I switch users Why can t I use the BLUETOOTH R function when I sign in to my VAIO computer as a user with a standard user account Why is my BLUETO...

Page 327: ...VAIO computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for th...

Page 328: ...AIO computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for the...

Page 329: ...stem to its factory default settings How do I create Recovery Media What should I do if I cannot create Recovery Media What should I do if I cannot recover my VAIO computer from the recovery area What should I do if I cannot start complete the recovery process What should I do if my VAIO computer becomes unstable Windows does not start What should I do if my VAIO computer becomes unstable Windows ...

Page 330: ... Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices BIOS What should I do if I forget the power on password to start my VAIO computer 2013 Sony Corporation 330 ...

Page 331: ...l Devices Password What should I do if I forget the Windows password What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power on password three times consecutively 2013 Sony Corporation 331 ...

Page 332: ...ser Guide Back Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Printer What should I do if I cannot print a document 2013 Sony Corporation 332 ...

Page 333: ...ty Peripheral Devices USB What should I do if I cannot print a document What should I do if my VAIO computer does not recognize the USB device You might be looking for the following topics What should I do if I cannot charge the device connected to the USB port that supports USB charging 2013 Sony Corporation 333 ...

Page 334: ... my VAIO computer If you forget the password Details you cannot start your VAIO computer When you forget your user password Enter the machine password to reset the user password at the BIOS setup screen When you forget your machine password The password needs to be reset and a fee will be charged To reset the password contact an authorized Sony service support center 2013 Sony Corporation 334 ...

Page 335: ...ed Details When the volume is turned off select Deactivate muting to turn on the volume When the volume is minimized turn up the volume When connecting external speakers or headphones check the following Make sure external speakers or headphones are properly connected to your VAIO computer Details If external speakers require external power make sure the speakers are securely connected to an AC ou...

Page 336: ...s What should I do if I hear microphone feedback from speakers when using my microphone Microphone feedback may occur when your microphone receives the sound from a sound output device such as speakers Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone 2013 Sony Corporation 336 ...

Page 337: ...ted as a recording device Open Control Panel Details and select Hardware and Sound Select Sound and check if there is a check mark on your desired microphone icon on the Recording tab If not select the icon and Set Default If the icon is not displayed make sure the microphone is properly connected to your VAIO computer If you are using an external microphone use a plug in power microphone 2013 Son...

Page 338: ...pheral Devices What should I do if sound interruptions occur during video or audio playback Sound interruptions may occur when the CPU load is high In this case reduce the CPU load by exiting all running apps other than a playback app or by disabling unnecessary audio effects applied to playback 2013 Sony Corporation 338 ...

Page 339: ...ters due to obstacles between the devices radio wave quality ambient environment that includes existence of walls and materials of such walls or apps in use In such a case move the computer away from obstructions or closer to the device Check that the BLUETOOTH function of the device you want to communicate with is on and the device is not in the power saving mode Check that the BLUETOOTH function...

Page 340: ...dicator light on your VAIO computer is on When the WIRELESS indicator light is off you cannot use the BLUETOOTH function Make sure the BLUETOOTH function is enabled Open the charms Details and select the Settings charm Select Change PC settings in the lower right corner then select Wireless in the left pane Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On 2013 S...

Page 341: ...our VAIO computer has been properly performed Some BLUETOOTH devices require authentication pairing before establishing connection with another device Perform the authentication process before connecting to such devices Make sure that your VAIO computer allows BLUETOOTH devices to find the computer Select arrow in the desktop notification area Details right click the BLUETOOTH icon and select Open...

Page 342: ...harms Details and select the Settings charm Select Change PC settings in the lower right corner then select Wireless in the left pane Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On Check the BLUETOOTH settings Open Control Panel Details and select Hardware and Sound and Devices and Printers Right click the computer icon and select Bluetooth settings and the Sh...

Page 343: ... Network Internet Backup Recovery Security Peripheral Devices Why can t I use BLUETOOTH R devices when I switch users If you switch users without signing out from your system BLUETOOTH devices will not work Be sure to sign out before switching users 2013 Sony Corporation 343 ...

Page 344: ...pheral Devices Why can t I use the BLUETOOTH R function when I sign in to my VAIO computer as a user with a standard user account The BLUETOOTH function may not be available to a user with a standard user account on your VAIO computer Sign in to the computer as a user with administrative rights 2013 Sony Corporation 344 ...

Page 345: ...H standard employed on the BLUETOOTH device with which you want to communicate is not the same version as the one employed on your VAIO computer the communication speed may become slower If your VAIO computer is compliant with BLUETOOTH high speed technology and the following two conditions are met high speed communications are available However some BLUETOOTH profiles do not support high speed co...

Page 346: ...s The effect settings on your app may cause dropped frames Refer to the help file included with the app for more information There may be more app running than your VAIO computer can handle Exit the apps that you are not currently using This problem may occur while your VAIO computer is running on the power saving plan which reduces the CPU performance Check the current power plan Details 2013 Son...

Page 347: ...when you use the built in camera under fluorescent lights and is due to a mismatch between the lighting output frequency and the shutter speed To reduce flicker noise change the direction of your VAIO computer so that you can adjust the direction of the built in camera Some apps offer adjustable parameters such as brightness or power frequencies to eliminate flicker noise 2013 Sony Corporation 347...

Page 348: ...Recovery Security Peripheral Devices Why are captured images poor in quality Images captured under fluorescent light may contain light reflections A dark portion in captured images may contain noise The area on and around the built in camera is soiled Clean the area Details 2013 Sony Corporation 348 ...

Page 349: ...rectly when another camera app is running Exit the current app before starting another You may not be able to use another camera app that uses the built in camera while using the gesture function The viewfinder may show some noise for example horizontal streaks when you are viewing a rapid moving object This is normal and does not indicate a malfunction If the problem persists restart your VAIO co...

Page 350: ...Apps Network Internet Backup Recovery Security Peripheral Devices Why is the video input from the built in camera suspended momentarily The video input may be suspended momentarily if A shortcut key with the Fn key is used The CPU load increases 2013 Sony Corporation 350 ...

Page 351: ...se Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices How do I change the LCD brightness Press the Fn F5 or Fn F6 keys to adjust the LCD brightness of your VAIO computer Details 2013 Sony Corporation 351 ...

Page 352: ...y power make sure the battery pack is installed properly and is charged Details If you wait for a while and the computer screen remains blank follow the procedures below Press and hold down the Power button for more than four seconds check if the power indicator light is off and then turn on your VAIO computer If the problem persists press and hold down the Power button for more than four seconds ...

Page 353: ...s What should I do if some items do not fit on the computer screen Check that the text size is set to 100 If not some items for example an app menu may not be displayed correctly depending on the apps you are using Refer to Windows Help and Support for more information on how to change the text size Details 2013 Sony Corporation 353 ...

Page 354: ...creen does not work properly The touch screen will not work properly if you turn on your VAIO computer while touching the screen In such a case restart the computer The touch screen does not work for several seconds after your VAIO computer returns to Normal mode from Sleep mode In such a case wait for a while before using the touch screen 2013 Sony Corporation 354 ...

Page 355: ...t Backup Recovery Security Peripheral Devices What should I do if videos are not displayed on the computer screen Your VAIO computer may not have sufficient video memory to display high resolution videos In such a case lower the resolution of the LCD screen Details 2013 Sony Corporation 355 ...

Page 356: ...nd prevent the playback from running successfully Some videos may not be displayed smoothly depending on the type or bit rate of videos Lowering the screen resolution may improve video playback performance Details If data access to a memory card is in progress the media access indicator light is on wait until the data access ends and then start playback again If you are playing a video stored on t...

Page 357: ... such as those recorded with the AVCHD digital video camcorder Playing high definition videos requires substantial hardware resources such as CPU GPU or system memory performance on your VAIO computer During the video playback some operations and or functions may become unavailable and sound interruptions dropped frames and playback failure may occur depending on the configuration of the computer ...

Page 358: ... my VAIO computer If MAC address filtering of your access point is enabled register the MAC address of your VAIO computer in the setup screen of the access point Otherwise the computer cannot connect to the access point Open Command Prompt Details enter ipconfig all and then press the Enter key You can find the physical address MAC address in the Physical Address field under Wireless LAN adapter W...

Page 359: ...cation with a device whose SSID is set to ANY and the SSID of your VAIO computer or the access point is set to ANY When the access point is in stealth mode For more information refer to the manual that came with your access point or consult your Wi Fi service provider Make sure your VAIO computer and access point are connected to one another Details Connection capability is affected by distance ob...

Page 360: ... other devices are communicating via the access point Wait for a while and try again Change the channel setting of your access point By changing the channel interference on your wireless network may be reduced and data transfer speed may improve If access point channel interference occurs data transfer speed may be reduced If your access point interferes with other access points change the access ...

Page 361: ...ect Wireless in the left pane Turn off Airplane mode and change the Wi Fi setting under Wireless devices to On To use the Wi Fi function on your VAIO computer you need to configure the Wi Fi settings Check the Wi Fi settings of the computer Details If a connection utility app supplied with a third party Wi Fi product is installed uninstall it If a connection utility app is installed Windows may fa...

Page 362: ...et Backup Recovery Security Peripheral Devices What should I do if I do not know the SSID or security key for the access point You can find the key in the setting screen of your access point Refer to the manual that came with your access point for more information 2013 Sony Corporation 362 ...

Page 363: ... device You may need to change the device settings depending on the device you use For detailed information refer to the manual that came with your device Enable NFC One touch functions Open the charms Details and select the Settings charm Select Change PC settings in the lower right corner and select Wireless in the left pane Turn off Airplane mode and change the NFC setting under Wireless device...

Page 364: ...ith a peripheral device or the network Windows does not allow you to turn off the computer In addition some peripheral device drivers for the peripheral devices do not support the feature to force the computer to shut down If the computer screen freezes press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Shut down If your VAIO computer f...

Page 365: ...Recovery Security Peripheral Devices What should I do if VAIO Care Rescue Mode starts when I turn on my VAIO computer You may have accidently pressed the ASSIST button rather than the Power button Exit VAIO Care Rescue Mode and locate the Power button on your VAIO computer 2013 Sony Corporation 365 ...

Page 366: ...ecovery Security Peripheral Devices What should I do if my VAIO computer does not enter Hibernate mode Select Choose what the power button does in the Power Options window Details Select Change settings that are currently unavailable the Hibernate check box and Save changes 2013 Sony Corporation 366 ...

Page 367: ...t about five minutes Then put them back in place and turn on the computer again Before using your VAIO computer for the first time you need to connect the computer to a power source with the AC adapter Check that you are using the supplied Sony AC adapter For your safety use only the genuine Sony rechargeable battery pack and AC adapter which are supplied by Sony for your VAIO computer Make sure t...

Page 368: ...my VAIO computer does not turn on or the power button does not work the power indicator light blinks fast The battery pack may not be installed properly Remove the battery pack and reinstall it properly Details If the problem persists it means the installed battery is not compatible with your VAIO computer Remove the battery pack 2013 Sony Corporation 368 ...

Page 369: ...hold down the Power button for more than four seconds and make sure the power indicator light is off Disconnect all cables connected to your VAIO computer such as the AC adapter remove the battery pack and wait about five minutes Then put all cables peripheral devices and the battery pack back in place and turn on the computer again If an extra memory module is not installed properly your VAIO com...

Page 370: ...een changed from the factory default settings Press the ASSIST button while your VAIO computer is off to display the VAIO Care Rescue Mode screen then select Start BIOS setup Press the or key to select the Security tab select Factory Default and then press the Enter key When the confirmation prompt appears press the Enter key and restart the computer If a message appears even after you restart you...

Page 371: ...covery Security Peripheral Devices Why does my VAIO computer automatically turn off When the battery pack is running out of power your VAIO computer automatically enters Hibernate mode and eventually turns off Connect the AC adapter to the computer or charge the battery pack 2013 Sony Corporation 371 ...

Page 372: ...y game software does not work or it keeps crashing Check the website of the game if there are any patches or updates to download Make sure you have installed the latest video driver software On some VAIO computer models the graphics memory is shared with the system The optimal graphics performance in such a case is not guaranteed 2013 Sony Corporation 372 ...

Page 373: ... Hardware Apps Network Internet Backup Recovery Security Peripheral Devices What should I do if I cannot charge the device connected to the USB port that supports USB charging Make sure that the USB Charging setting is enabled Details 2013 Sony Corporation 373 ...

Page 374: ...tus of your printer is displayed as online or ready Then make sure the printer settings are correctly configured as instructed in the manual that came with the printer Make sure your printer is set to Set as Default Printer Refer to Windows Help and Support for more information Details Make sure your printer is compatible with Windows installed on your VAIO computer Make sure your printer is conne...

Page 375: ...ck if the power cable is connected properly to an AC outlet You may need to install a USB driver for the USB device before connecting the device Refer to the manual that came with the USB device for more information Try using another USB port on your VAIO computer The USB driver could be installed to the specific port you used the first time you connected the device USB hubs may prevent the USB de...

Page 376: ... my VAIO computer enters Hibernate mode This problem could be due to the battery pack not being installed properly To solve this problem turn off your VAIO computer remove the battery pack and then reinstall it Details If the problem persists it is likely that the installed battery pack is not compatible with your VAIO computer or has failed Turn off the computer remove the battery pack and then r...

Page 377: ...y charge my battery pack The battery care function is enabled Start VAIO Control Center Details and change the settings in the Power and Battery window If ambient temperature is outside the specified range or the power consumption of your VAIO computer is high when you charge the battery pack the charge current may be reduced 2013 Sony Corporation 377 ...

Page 378: ...y VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power While your VAIO computer is running on battery power the CPU clock frequency is reduced for power conserving purposes which causes the computer to run slowly This is normal and does not indicate a malfunction 2013 Sony Corporation 378 ...

Page 379: ... works as the directional arrow keys and the Home Page Up Page Down and End keys Press the Num Lk key to change the Num lock icon to green before entering numbers Details Check if the Caps Lock indicator light is on or off When the indicator light is on characters typed will appear in uppercase or lowercase if you also hold down the Shift key When the indicator light is off characters typed will a...

Page 380: ...at should I do if my keyboard configuration is wrong The language layout of your keyboard is labeled on the packaging box If you choose a different regional keyboard when you complete the Windows setup the key configuration will be mismatched To change the keyboard configuration refer to Windows Help and Support 2013 Sony Corporation 380 ...

Page 381: ... Security Peripheral Devices What should I do if the connect indicator on the keyboard is blinking If the keyboard or mouse is not used for about 10 seconds the connect indicator blinks The indicator will turn off if any keyboard or mouse operation is performed or after 10 minutes 2013 Sony Corporation 381 ...

Page 382: ...10 m of your VAIO computer Details Set the power switch of the keyboard to ON Details The keyboard supplied with your VAIO computer has a power switch to save the AA battery power Insert new dry cell AA battery Details If the battery indicator light of the keyboard is blinking the battery is getting low Replace it with a new one Details Make sure the keyboard is properly connected to your VAIO com...

Page 383: ...t Backup Recovery Security Peripheral Devices Why can t I write data to a memory card Some types of memory cards are equipped with an erasure prevention switch to protect data from unintentional erasure or overwriting Make sure the erasure prevention switch is off 2013 Sony Corporation 383 ...

Page 384: ...ls Make sure another mouse is not connected Set the power switch of the mouse to ON Details The mouse supplied with your VAIO computer has a power switch to save the AA battery power Insert a new dry cell AA battery Details When the status indicator of the mouse flashes orange the remaining battery power is low Replace the old AA battery with a new one Details Make sure the mouse is properly conne...

Page 385: ...lt Delete keys select Shut down in the lower right corner of the computer screen and then select Restart to restart your computer If the problem persists press and hold down the Power button for more than four seconds to turn off the computer Performing this procedure may cause loss of unsaved data Avoid using any wireless devices that exchange radio signals on the 2 4 GHz band near your wireless ...

Page 386: ...e mouse is placed on a lusterless surface printing paper etc or a mouse pad for an optical mouse etc The mouse pointer may not move as intended on the following surfaces Light transmissive material glass etc Light reflecting material glossy vinyl mirror etc Consistent pattern surface such as a half tone print photograph in magazine or newspaper etc Stripe or other pattern with sharp contrast Gloss...

Page 387: ...get the Windows password The Windows password is case sensitive Check your password and enter again Log on using a user account that has system administrator privileges to reset your password If you forget all passwords for system administrator accounts you cannot reset any Windows passwords You need to perform system recovery Details 2013 Sony Corporation 387 ...

Page 388: ...a wrong power on password three times consecutively Press and hold down the Power button for more than four seconds and check if the power indicator light is off Then restart your VAIO computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password If you forget the power on password you cannot start your VAIO co...

Page 389: ...y affected by magnetic interference and it may not work correctly Inside an elevator or a room built with ferrous materials such as iron frames or reinforced concrete Near a reinforced concrete structure such as a footbridge or an airport or a train station concourse Near or inside a train or a car Near a transformer on the ground or high voltage power lines Near a metallic product such as a metal...

Page 390: ... Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Why doesn t the computer screen rotate The screen rotation may be disabled Press the rotation lock button on your VAIO computer to enable disable the rotation 2013 Sony Corporation 390 ...

Page 391: ...w can I reinstall the original apps and drivers You can restore the preinstalled apps and drivers using VAIO Care To restore them start VAIO Care Details and then select Advanced Tools Restore and recovery and Reinstall Applications and Drivers Refer to the help file included with VAIO Care for more information 2013 Sony Corporation 391 ...

Page 392: ...twork Internet Backup Recovery Security Peripheral Devices How can I restore my VAIO computer system to its factory default settings There are two ways to recover your VAIO computer system from Recovery Media Details and from the recovery area Details 2013 Sony Corporation 392 ...

Page 393: ...ack to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices How do I create Recovery Media You can create Recovery Media using VAIO Care Details 2013 Sony Corporation 393 ...

Page 394: ...suggestions below Download and install the latest updates using VAIO Update Details Restart your VAIO computer And then try to create Recovery Media again If an AC adapter is supplied with an external optical disc drive plug the AC adapter into a power source Try other reliable media If the problem persists visit the VAIO online support website for further assistance 2013 Sony Corporation 394 ...

Page 395: ...e recovery area Recover your VAIO computer from Recovery Media if you have used apps to modify the recovery area installed a different operating system from the preinstalled one or formatted the built in storage device without using VAIO Care Rescue Mode Recover or maintain your system If the problem persists visit the VAIO online support website for further assistance 2013 Sony Corporation 395 ...

Page 396: ...e discs are not clean clean them and try recovering your VAIO computer again If you cannot recover your VAIO computer from the recovery area restart the computer and recover the computer from the recovery area again or use Recovery Media If you cannot recover your VAIO computer using a USB optical drive or USB flash drive connect the drive to another USB port or to the USB port that is compliant w...

Page 397: ...entify problems on your VAIO computer With the app you can check if the computer hardware a CPU a memory module and a built in storage device needs to be replaced To start VAIO Hardware Diagnostics select Tools and VAIO Hardware Diagnostics in VAIO Care Rescue Mode Recover or maintain your system Follow the instructions in Recovering from the Recovery Area to recover your VAIO computer Details If ...

Page 398: ...your VAIO computer from a system image backup if you have created the backup Refer to Windows Help and Support for more information Details If the problem persists follow the instructions in Refreshing Your VAIO Computer to reinstall the operating system Details If the problem persists after you refresh your VAIO computer follow the instructions in Recovering from the Recovery Area to recover the ...

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Sony Vaio Tap 20 SVJ2022, User Manual

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