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Getting help
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Other sources of information
The
online help files
that accompany your pre-installed software contain instructions on using the
software.
VAIO-Link website
, which you can access if you have any problems with your computer:
VAIO-Link Response Centre
: Before contacting the VAIO-Link Response Centre, try to solve the
problem by reading the User Guides and help files supplied with the peripherals or software.
You need a modem to use the communication features described in this manual. As your VAIO desktop does not come with an internal modem, you
will need to set up and configure an external modem before you can make use of these communication features.
Troubleshooting
This section describes how to solve common problems you might encounter when using your VAIO desktop.
Many problems have simple solutions. Please try these suggestions before contacting VAIO-Link or your local
Sony dealer.
About the computer and software
My computer does not start
Check that the computer is plugged into a power source and that it is turned on.
Check that the power indicator on the front panel of the computer indicates that the power is on.
Confirm that the power cord and all cables are connected firmly.
If you have plugged the computer into an Uninterrupted Power Supply (UPS), make sure the UPS is
turned on and works.
Check that the monitor is properly connected to the main unit. Check that the brightness and contrast
controls are adjusted correctly.
