Sony VAIO PCG-GRX700 Series User Manual Download Page 163

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Troubleshooting

This section describes how to solve some basic problems you may encounter when using your computer. For more
troubleshooting topics refer to the VAIO

Computer User Guide. Many problems have simple solutions, so refer to these

sources before you contact Sony Computing Support (

http://www.sony.com/pcsupport



Troubleshooting Your Computer (Windows XP)



Troubleshooting Your Computer (Windows 2000)



Support Options

Page 163

Summary of Contents for VAIO PCG-GRX700 Series

Page 1: ...reinstalled software programs In the left navigation window click the topics you want to learn more about and that information will be displayed in this main window View the Electronic Flyer which provides updates and supplemental information about your computer View the VAIO Computer Specifications which lists your computer s hardware specifications and preinstalled software information such as d...

Page 2: ...ry and an AC adapter This chapter explains how to install and use these supplied accessories to power your computer It also describes ways you can efficiently utilize the battery as a power source Using AC Power Using the Battery Conserving Battery Power Page 2 ...

Page 3: ... computer immediately use the supplied AC adapter as the power source While the computer uses AC power it automatically charges the battery if it is inserted See Using the Battery for more information on installing and using your battery Connecting the AC adapter Turning on the computer Page 3 ...

Page 4: ...connect the AC adapter 1 Plug the AC adapter cable into the DC IN port Connecting the AC Adapter to the Computer 2 Plug the power cord into the AC adapter and an AC outlet Use only the supplied AC adapter with your computer Page 4 ...

Page 5: ...ess the power button until the power indicator turns on Turning on the Computer If you hold the power button down the computer turns off 3 If the computer screen is too dark or too bright follow these steps to adjust the brightness To increase brightness press the Fn and F5 keys and then press the Up Arrow or the Right Arrow key To decrease brightness press the Fn and F5 keys and then press the Do...

Page 6: ...er for more information Inserting a battery Removing a battery Using a second battery Locating battery information Charging a battery Notes on batteries Frequently asked questions When operating your computer on battery power your computer s CPU speed is reduced 1 The battery that comes with your computer is not fully charged at the time of purchase The brightness of your computer screen automatic...

Page 7: ...ttery 4 Push the battery bay cover up until it clicks into place If a port replicator is attached to your computer do not insert or remove the battery Lifting and turning the computer with a port replicator attached could cause a temporary loss of power Some programs and peripheral devices prevent the system from automatically entering Hibernate mode If you are using battery power save your data f...

Page 8: ...n remove the battery when the computer is on or off If the computer is on connect the AC adapter and exit a power saving mode before you remove the battery To remove a battery 1 Push the battery bay cover down to open it 2 Pull the battery out of the battery bay Removing a Battery 3 Push in and lift up the battery bay cover until it clicks into place Page 8 ...

Page 9: ...ry Inserting the Weight Saver 4 Lock the weight saver RELEASE switch To remove the second battery 1 Make sure the Battery 2 indicator is off and the Battery 1 indicator is on or the computer is connected to AC power If the Battery 2 indicator is on 1 On the Windows taskbar double click either the CPU icon or Profile icon depending on the model you purchased The Power Panel dialog box appears 2 On ...

Page 10: ...3 Pull the weight saver and battery gently from the multipurpose bay 4 Insert the weight saver into the multipurpose bay to protect the bay See Using a second battery for more information Page 10 ...

Page 11: ...e remaining in the battery is listed in percent and real time values The following toolbar indicates there is 100 percent or approximately 2 hours and 02 minutes of battery charge left Battery Information Toolbar Percentage indicator Displays the percentage of the remaining charge Time indicator Displays estimated time hours minutes remaining before the battery fully discharges also known as the t...

Page 12: ...rms tab Displays the alarm settings which notify you when the battery is fully charged or too low You can change your computer s alarm settings on this window Click Help in the lower right corner of the window for more information The battery icons that appear on the Battery Information toolbar and the Battery Information window indicate the current status of the installed battery Battery icon Bat...

Page 13: ... on the Welcome page for the approximate time needed to charge your battery Charge the battery at temperatures between 50 F and 80 F 10 C to 30 C Lower temperatures require more time to charge 1 Insert the battery into the battery bay If you want to charge more than one battery insert the second battery into the computer See To insert a second battery for more information 2 Connect the AC adapter ...

Page 14: ... use or being discharged the battery heats up This is normal and is not cause for concern Keep the battery away from all sources of heat Keep the battery dry Do not open or disassemble the battery Do not expose the battery to any mechanical shock Battery life is shorter in a cold environment because of decreased battery efficiency at low temperatures Page 14 ...

Page 15: ...When should I recharge the battery When the battery level falls below 10 percent When both the battery and power indicators blink When you have not used the battery for a long time When should I replace the battery If after charging the battery the battery power is still low the battery may be reaching the end of its life and should be replaced Should I be concerned that the installed battery is w...

Page 16: ...ing modes and PowerPanel utility to conserve battery power Conserving battery power may significantly extend your computing time depending on how you use your computer Using power saving modes Using PowerPanel utility Frequently asked questions Page 16 ...

Page 17: ...thout being completely off Hibernate mode consumes the lowest level of power Your computer enters Hibernate mode when the remaining battery charge drops below 5 percent regardless of the setting you select Since some software programs and peripheral devices prevent the system from entering Hibernate mode save your data frequently to avoid data loss To activate Standby mode 1 Press the Fn and Esc k...

Page 18: ...f setting Power Management automatically loads the AC profile unless you disable this feature Games Disables the display and the Hard Disk Standby timer Presentation Keeps the display on at all times while conserving power This option is ideal for slide show presentations You can establish settings for LCD Video Standby Hard Disk Standby and Standby mode to optimize power management for your syste...

Page 19: ...rop down menu 6 Click File and click Save Power profile Description CPU Control1 Controls the processor speed You can select either Performance Adaptive Battery Life or More Battery Life These selections are listed in order from the greatest to least amount of power consumed System Standby Timer Controls the time it takes the system to activate the Standby mode when it is idle The longer you allow...

Page 20: ...me it takes the system to turn off power to the hard disk drive when the system is idle This setting only turns off power to the hard disk drive i LINK Port Controls power to the i LINK port Disabling power to the i LINK port conserves power Memory Stick Port Power saving Controls power to the Memory Stick slot Disabling power to the Memory Stick slot to conserves power 1 Slows the processor speed...

Page 21: ...m from entering Hibernate mode save your data frequently See To activate Hibernate mode for information on how you can manually activate Hibernate mode Why doesn t my computer enter Hibernate mode You may first need to enable Hibernate mode Follow these steps 1 Click Start on the Windows taskbar and click Control Panel 2 Click Performance and Maintenance and click Power Options The Power Options P...

Page 22: ...Internet and Network Connections Internet Connections Network Connections Connecting Another VAIO Computer Page 22 ...

Page 23: ...nnecting to the Internet and choosing an Internet service provider ISP or setting up an existing account When you connect to the Internet you can register your VAIO computer use online services and gain access to Sony Computing Support Setting up a dial up Internet connection Setting up an Ethernet Internet connection Customizing your Internet connection Frequently asked questions Page 23 ...

Page 24: ...ted to a coin operated telephone and may not work with multiple telephone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem If you connect a telephone cable coming through a splitter the modem or connected device may not work properly To set up a dial up connection to the Internet 1 Connect y...

Page 25: ...t Cable 2 Plug one end of the Ethernet cable into your computer s Ethernet port and the other into the network connection To set up an Ethernet connection to the Internet 1 Connect your computer to a network connection 2 Click Start point to All Programs Accessories Communications and click New Connection Wizard The New Connection Wizard appears New Connection Wizard 3 Click Next If the Location I...

Page 26: ... You can also regulate content and set browsing preferences To open the Internet Properties dialog box 1 Click Start on the Windows taskbar and then Control Panel 2 Click Network and Internet Connections and then Internet Options The Internet Properties dialog box appears 3 Click the tabs to view options 4 Make changes and click Apply to activate your changes 5 Click OK Page 26 ...

Page 27: ...n Recovery CDs for more information Why is my modem connection slow Your computer is equipped with a V 90 compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Internet Service Pro...

Page 28: ...ks LANs using wireless Ethernet or dial up connections For more information about networking click Start Help and Support and then Networking and the Web Using Ethernet and dial up connections Using wireless network connections Checking your network connection status Frequently asked questions Types of Networks The computers represented in this graphic may not be identical to the model you purchas...

Page 29: ...e Local Information dialog box follow the on screen instructions Only connect 10BASE T and 100BASE TX cables to the Ethernet port Do not connect any other type of network cable or any telephone cable Connecting cables other than those listed above may result in an electric current overload and could cause a malfunction excessive heat or fire in the port To connect the unit to the network see Using...

Page 30: ...ection Wizard 3 Click Next If you are prompted to the Local Information dialog box follow the on screen instructions 4 Click Connect to the network at my workplace and then click Next 5 Follow the on screen instructions 6 Ask your network administrator for the detailed settings and devices needed to connect to an existing network Page 30 ...

Page 31: ...d LAN and acts as a central controller for the wireless LAN The access point coordinates transmission and reception from multiple wireless devices within a specific range A computer to computer ad hoc network is one in which a local network is created only by the wireless devices themselves with no other central controller or access point Each device communicates directly with other devices in the...

Page 32: ...0 to 26 hexadecimal characters 9 Retype the network key in the Confirm network key box 10 Make sure Enable IEEE 802 1x authentication for this network is selected 11 Click Connect If the network does not appear in the Available wireless networks list box 1 Click Advanced on the Wireless Network Connection dialog box The Wireless Network Connection Properties dialog box appears Wireless Network Con...

Page 33: ...etwork key in the Network key box The key should be between 5 and 13 ASCII characters or 10 to 26 hexadecimal characters 8 Retype the network key in the Confirm network key box 9 Click OK The network name appears in the Preferred networks list box To set up a computer to computer ad hoc network 1 Insert a Wireless LAN PC Card into the PC Card slot See Inserting PC Cards for more information Insert...

Page 34: ...ork Connection dialog box appears Wireless Network Connection 6 Click Advanced The Wireless Network Connection Properties dialog box appears Wireless Network Connection Properties 7 Click Add The Wireless network properties dialog box appears Wireless Network Properties Page 34 ...

Page 35: ...N functionality open the Wireless Network Connection Status window and click Disable See Checking your network connection status Move the Wireless LAN switch to OFF The Wireless LAN indicator turns off For Wireless LAN PC Card connections open the Wireless Network Connection Status window and click Disable See Checking your network connection status Follow these steps to remove the Wireless LAN PC...

Page 36: ... wireless Ethernet or dial up connection you can check the status of that connection by double clicking the Wireless Network Connection icon on your taskbar The Wireless Network Connection Status window appears Wireless Network Connection Status Window Page 36 ...

Page 37: ...ce may be temporarily overloaded depending on how many other devices are communicated via the access point If your access point interferes with other access points change the access point channel See your access point instructions for more information Why is the communication speed interrupted or slowed down when MPEG2 data is transferred The typical effective data transfer speed via an access poi...

Page 38: ...product contains an IEEE 1394 connection The i LINK connection may vary depending on the software programs operating system and compatible i LINK devices A ll products with an i LINK connector may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before connecting compatible i LINK P...

Page 39: ...rk Setup Wizard 4 Follow the on screen Network Setup Wizard instructions 5 When you are prompted type in a unique computer name for each computer You will use this unique name to differentiate the two computers once they are networked together The Workgroup name should remain the same for the two networked computers 6 When you finish the Network Setup Wizard on screen instructions click Start on t...

Page 40: ...sconnect VAIO computers when the computers are on 1 Close all open files that are shared with the connected computers 2 Unplug the i LINK cable from the i LINK port on each computer To disconnect VAIO computer when the computers are off Unplug the i LINK cable from the i LINK port on each computer Page 40 ...

Page 41: ...oth computers For more information see Connecting VAIO computers 1 i LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection The i LINK connection may vary depending on the software applications operating system and compatible i LINK devices A ll products with an i LINK connection may not communicate with each other Refer to the documentation that came wi...

Page 42: ...CDs and DVDs Inserting and Ejecting CDs or DVDs Copying and Playing CDs Copying and Playing DVDs Copying files to DVDs Page 42 ...

Page 43: ...isc onto the tray until the disc clicks securely into place If you do not seat the disc firmly over the hub the disc may come loose while it is in the drive A loose disc may damage the optical drive and make opening the drive tray difficult 5 Push the drive tray gently to close it The Busy indicator on the drive cover blinks while your computer is reading data from the drive To eject a disc 1 Turn...

Page 44: ...into the manual eject hole next to the Eject button 4 Lift the disc from the drive 5 Push the drive tray gently to close it Page 44 ...

Page 45: ...n the model you purchased your drive may also read and write data to DVD R DVD RW DVD R and DVD RW discs Playing CDs Copying files to a CD RW or CD R Do not remove the optical drive when the computer is in a power saving mode Standby or Hibernate Doing so may cause the computer to malfunction Page 45 ...

Page 46: ... the volume for playing CDs and DVDs Some programs have built in volume controls which you can adjust If there are no volume controls then adjust the volume of your computer s built in speakers by doing one of the following Using the Function keys An on screen display may appear notifying you when a change occurs To increase volume press the Fn and F4 keys and then press or To decrease volume pres...

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Page 48: ...d To copy files to a CD RW or CD R 1 Insert a blank CD R or CD RW disc into the optical drive For more information see Inserting and Ejecting CDs or DVDs If the CD Drive window appears click Take no action CD Drive Window 2 Open Windows Explorer by pressing the Windows key and the E key simultaneously 3 In the Folders panel on the left locate the file s or folder s you want to copy and either Righ...

Page 49: ...er while writing data to a disc For more information about CD and DVD writable media visit http www ita sel sony com support news dvdrwinfo html 1 The read write drive letter designation may vary depending on your system s hardware configuration Page 49 ...

Page 50: ...d CD RW discs Depending on the model you purchased your drive may also read and write data to DVD R DVD RW DVD R and DVD RW discs Connecting your computer to a TV Playing DVDs on a TV Disconnecting your computer from a TV Copying files to DVDs Frequently asked questions Page 50 ...

Page 51: ... of your printed VAIO Computer Quick Start To connect a TV to your computer 1 Locate the A V OUT jack on the computer 2 Plug one end of an audio video AV cable not supplied into the A V OUT jack 3 Plug the other end of the AV cable into the audio and video ports on the TV Connecting a TV 4 Switch the TV input channel to external input See the guide that accompanied your TV for information on how t...

Page 52: ...hese steps 1 Click Start on the taskbar and point to All Programs 2 Select a program such as InterVideo WinDVD to play the DVD For instructions on how to use a program see the help guide included with the DVD program 6 Select a display 1 Press the Fn F8 keys to view the image on either the computer screen LCD or the TV See Selecting a display for more information The Fn F8 keys will not work once ...

Page 53: ...Disconnecting your computer from a TV Simply unplug the audio video AV cable from the A V OUT jack on the computer Page 53 ...

Page 54: ...menu and then select DVD from the submenu You can also select Automatic Profile Selection which sets the power management profile to DVD whenever a DVD is inserted into the optical drive See Conserving Battery Power for more information 2 Insert the DVD into the optical drive 3 Open a preinstalled DVD program such as InterVideo WinDVD by following these steps 1 Click Start on the taskbar and point...

Page 55: ...the optical drive See Inserting and Ejecting CDs or DVDs for more information 3 Click Start All Programs and select the program you want to use from the submenu For directions on how to use Click to DVD and Drag n Drop CD DVD programs see the VAIO Multimedia Software Guide To open this guide follow these steps 1 Click Start and Help and Support 2 Click VAIO Multimedia The VAIO Multimedia Software ...

Page 56: ...n Make sure the computer is on Press the Eject button on the optical drive If the Eject button does not work click Start on the Windows taskbar and click My Computer Right click the optical drive icon and select Eject from the shortcut menu If none of the above options work insert a thin straight object such as a paper clip in the manual eject hole to the right of the Eject button What do I do if ...

Page 57: ...en LCD go blank Your computer screen may go blank if the computer has lost power or has entered a power saving mode Standby or Hibernate If the computer is in LCD Video Standby mode press any key to activate the computer screen See Using power saving modes for more information Make sure the computer is plugged into a power source and is on The power indicator on the computer will be on if the comp...

Page 58: ...he left to reduce the size and to the right to increase the size of the video resolution How do I switch the computer screen LCD from LCD to TV Press the Fn F8 keys to view the image on either the computer screen LCD or the TV See Selecting a display for more information The Fn F8 key combination will not work once a DVD is inserted into the optical drive Switching the display while a DVD is playi...

Page 59: ...Printer Connections Printing With Your Computer Page 59 ...

Page 60: ...atible with many popular printers However to ensure the best performance printers must be compatible with the Microsoft Windows operating system installed on your computer Connecting a printer Disconnecting a printer Frequently asked questions Page 60 ...

Page 61: ...guide that accompanied the printer for more information on its installation and use To connect a parallel printer 1 Plug the printer cable into the Printer port on your computer See Locating Controls and Ports in the Setting Up chapter of your printed VAIO Computer Quick Start 2 Plug the other end of the printer cable into the port on the printer 3 Restart your computer by clicking Start Turn Off ...

Page 62: ...See the guide that accompanied the printer for more information on its installation and use Page 62 ...

Page 63: ... printer cable when the computer is on or off Disconnecting a printer when the computer is in a power saving mode Standby or Hibernate may cause the computer to malfunction To disconnect a printer Unplug the printer cable from the computer Page 63 ...

Page 64: ...etting is generally correct for most printers 1 Click Start and click Control Panel 2 Click Performance and Maintenance and click System The System Properties dialog box appears 3 Select the Hardware tab and click Device Manager The Device Manager window appears 4 Double click Ports COM LPT and double click ECP Printer Port LPT1 5 Select the Port Settings tab and select a different LPT Port Number...

Page 65: ...Computer Features Using the Touch Pad Using Memory Stick Media Using the Multilingual User Interface Language Option Changing the Window Design of Sony Programs Page 65 ...

Page 66: ...ice called a touch pad is located in front of the keyboard You can point to select drag and scroll objects on the screen using the built in touch pad Describing the touch pad Customizing the touch pad Frequently asked questions Page 66 ...

Page 67: ...liding one finger while pressing the left button Equivalent to using the mouse to drag an item Moving your finger along the right edge of the touch pad Equivalent to scrolling vertically The scroll function is available only with programs that support a touch pad scroll feature Moving your finger along the bottom to scroll horizontally Equivalent to scrolling horizontally The scroll function is av...

Page 68: ...up is selected and press Enter A submenu appears with Sony Notebook Setup preselected 4 Press Enter The Sony Notebook Setup dialog box appears 5 Press the Right Arrow key to select the Device tab 6 Press the Tab key to select the Default button and press Enter A pop up window appears 7 Press the Left Arrow key to select OK and press Enter The Enable Touchpad option is automatically selected 8 Pres...

Page 69: ... the computer If you are still experiencing problems make sure another mouse is not installed You may have disabled the touch pad without connecting a mouse to the computer See To enable the touch pad You may need to use your supplied Application Recovery CD s to reinstall the touch pad or mouse drivers See Using the Application Recovery CDs for more information How do I change the left and right ...

Page 70: ... designed for exchanging and sharing digital data with compatible products Because it is removable the media can be used for external data storage Selecting Memory Stick media Inserting Memory Stick media Viewing the contents Write protecting Memory Stick media Formatting Memory Stick media Removing Memory Stick media Frequently asked questions Page 70 ...

Page 71: ... media compatible devices to record and playback music when they are connected to your computer You can store mixed data on the Memory Stick media For example you can copy an ordinary file on a MG Memory Stick media that already contains music What is MagicGate Memory Stick media MagicGate Memory Stick media provides copyright protection that consists of authentication and encryption technology Au...

Page 72: ...sert Memory Stick media 1 Insert the Memory Stick media with the arrow facing up and toward the Memory Stick media slot Inserting the media in the wrong direction may damage the connector pins 2 Carefully slide the Memory Stick media into the slot until it clicks in place The Memory Stick media indicator briefly blinks Inserting Memory Stick Media Page 72 ...

Page 73: ...t copy or organize your Memory Stick images or data If the Sony Memory Stick window does not appear when you insert your Memory Stick media then follow these steps To view the contents 1 From the Start menu click My Computer The My Computer window appears 2 Click Sony MemoryStick The Sony MemoryStick window appears displaying the contents stored on the Memory Stick media Page 73 ...

Page 74: ... Move the tab to the right or left to set or release write protection When the write protect tab of the Memory Stick media is set to LOCK data cannot be recorded or erased Write protect off Data can be saved on the Memory Stick media Write protect on Data can be read from but not saved on the Memory Stick media Using the Write Protect Tab Page 74 ...

Page 75: ...aved to it Before you reformat Memory Stick media confirm that the media does not contain files you want to keep Back up important data before formatting the media To format Memory Stick media 1 Insert the Memory Stick media into the Memory Stick media slot See To insert Memory Stick media for more information 2 From the Start menu click My Computer The My Computer window appears 3 Right click Son...

Page 76: ...dia to finish reading or writing data To remove Memory Stick media 1 Wait a minimum of 10 seconds after the Memory Stick media finishes reading or writing data before removing the media 2 Make sure the access light is off 3 Push the Memory Stick media in toward the computer 4 When the Memory Stick media ejects pull it out Be careful when removing the Memory Stick media as it may eject completely f...

Page 77: ...uires permission of the copyright holders Sony is not responsible for music files that cannot be recorded from a CD or downloaded from other sources Can I copy images from a digital video camera using Memory Stick media Yes and you can view video clips that you have recorded with Memory Stick media compatible video camera recorders How do I prevent damage to the Memory Stick media Do not use the m...

Page 78: ...ocalized version of the Microsoft Windows XP Professional operating system Under certain conditions some third party software applications may not function properly To Change the Language Option 1 Click Start on the Windows taskbar and then click Control Panel 2 Click Date Time Language and Regional Options and then click Regional and Language Options The Regional and Language Options dialog box a...

Page 79: ...Windows taskbar and then click Control Panel 2 Click Date Time Language and Regional Options and click Regional and Language Options The Regional and Language Options dialog box appears 3 From the Regional Options tab click the Standards and formats shortcut menu to view the available country choices Select the desired country 4 Click Customize to change the number currency time and date settings ...

Page 80: ... Start and then Control Panel 2 In the left panel click Switch to Classic View 3 Double click UI Design Selector 4 Click or to view the designs 5 Click Apply to select a design that appears in the center window The UI Design Selector window design changes The window design for your Sony software will match the UI Design Selector window 6 Click OK Page 80 ...

Page 81: ...Mice and Keyboards Using the Keyboard Connecting External Mice and Keyboards Page 81 ...

Page 82: ...a typewriter s but your computer keyboard has additional keys that perform specific computer related tasks Key locations and descriptions Combinations and functions with the Windows key Indicator Lights Combinations and functions with the Fn key Page 82 ...

Page 83: ...s used to cancel commands Print Screen key The Print Screen key takes an electronic snapshot of the screen and moves it to the Clipboard You can then paste the screen shot into a document and print it Operator keys Ctrl Alt Shift keys Several keys are always used with at least one other key Ctrl Alt and Shift When held down with another key the Ctrl Control and Alt Alternate keys offer another way...

Page 84: ...electing Search from the Start menu Ctrl F Displays the Search Results Computers window where you can locate other computers This is the equivalent of selecting Search and then Computer from the Start menu M Minimizes all displayed windows Shift M Returns all minimized windows to their previous size R Displays the Run window This is the equivalent of selecting Run from the Start menu Fn Insert Dis...

Page 85: ...s read from or written to the hard disk Do not enter Standby mode or turn off the computer when this indicator is on Num Lock Press this key to activate the numeric keypad Press it a second time to deactivate the numeric keypad The numeric keypad is not active when the indicator is off Caps Lock Press this key to type letters in uppercase Letters appear in lowercase if you press Shift while the in...

Page 86: ... and external device Select one display at a time when playing a DVD Connect the cable before you turn on the computer otherwise Fn F7 will not work Fn F8 Toggles the display between the computer screen LCD a connected TV and both the LCD and TV Select one display LCD or TV when playing a DVD Connect the TV cable before you turn on the computer otherwise Fn F8 will not work You cannot use the Fn F...

Page 87: ...ly the device you connect must be compatible with the Microsoft Windows operating system installed on your computer For information about your computer s built in keyboard and key functions see Key locations and descriptions Connecting a mouse or keyboard Disconnecting a mouse or keyboard Frequently asked questions Page 87 ...

Page 88: ...puter Quick Start One USB port supports one USB connection 2 If the New Hardware Wizard appears follow the on screen instructions to complete the installation process Although the New Hardware Wizard guides you through the software installation some devices require separate driver software installation Connecting a USB Mouse or Keyboard See the guide that came with your mouse or keyboard for more ...

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Page 90: ... keyboard when the computer is on or off Disconnecting the mouse or keyboard when the computer is in a power saving mode Standby or Hibernate may cause the computer to malfunction To disconnect a mouse or keyboard Unplug the USB or PS 2 cable from the USB or PS 2 port Page 90 ...

Page 91: ...l Alt Delete keys simultaneously to stop playback and restart the computer If you still cannot use the pointer restart the computer You can restart the computer three different ways Press the Windows key and press U When the Turn Off Computer window appears press R Press the Ctrl Alt Delete keys simultaneously When the Windows Task Manager window appears press the Alt key to highlight the menu bar...

Page 92: ...Floppy Disk and PC Card Connections Using a Floppy Disk Drive Using PC Cards Page 92 ...

Page 93: ... computer The floppy disk drive enables you to read or write data to a floppy disk Connecting a floppy disk drive Inserting and removing floppy disks Protecting floppy disks Disconnecting a floppy disk drive Storing a floppy disk drive Frequently asked questions Page 93 ...

Page 94: ... computer is in a power saving mode Standby or Hibernate may cause the computer to malfunction To connect a floppy disk drive 1 Close any active programs to prevent data loss 2 Plug the USB cable with the USB icon facing upward into the USB port The Found New Hardware pop up message appears Connecting a Floppy Disk Drive Page 94 ...

Page 95: ... drive until it clicks into place Inserting a Floppy Disk Do not open the shutter manually and touch the surface of the floppy disk To remove a floppy disk 1 Close all programs that access the floppy disk 2 Wait for the LED indicator on the floppy disk drive to turn off 3 Push the Eject button and remove the disk To avoid losing data do not push the Eject button when the LED indicator is on Removi...

Page 96: ...Protecting floppy disks Do not open the shutter manually or touch the surface of the floppy disk Keep floppy disks away from magnets direct sunlight and heat sources Page 96 ...

Page 97: ...rograms that access the floppy disk 2 Double click the Safely Remove Hardware icon on the taskbar The Safely Remove Hardware window appears 3 Click to select the floppy disk drive in the Hardware devices window if it is not already selected 4 Click Stop The Stop a Hardware device window appears 5 Make sure the appropriate device is selected and click OK A message appears stating it is safe to remo...

Page 98: ...Storing a floppy disk drive Fold the floppy disk drive cable and connector into the side compartment on the floppy disk drive Storing a Floppy Disk Drive Page 98 ...

Page 99: ... remove the disk 4 Reconnect the floppy disk drive by inserting the USB connector with the USB icon facing upward into the USB port 5 Restart the computer by clicking Start on the Windows taskbar Turn Off Computer and then Restart Why is the drive unable to write data to a floppy disk The floppy disk drive cannot write data to a disk if it is inserted into the drive improperly so make sure the flo...

Page 100: ...ter Specifications for the type of PC Card that is compatible with your computer These slots are compatible with CardBus If your computer has more than one PC Card slot use the lower slot for Type III PC Cards You do not need to turn off your computer to insert or remove a PC Card Inserting PC Cards Removing PC Cards Connecting and disconnecting PC Card drives Frequently asked questions Page 100 ...

Page 101: ...ars 3 Click the Device tab 4 In the left panel click to cancel devices you are not currently using 5 Click Apply To insert a PC Card 1 Make sure the front label of the PC Card is facing up 2 Push the PC Card gently into the slot The system automatically detects the PC Card Do not force a PC Card into the slot this may damage the connector pins When a PC Card is inserted do not place your computer ...

Page 102: ... a Hardware device window appears 4 Make sure the PC Card is selected and click OK A message appears stating it is safe to remove the hardware device 5 Push the Release button The Release button pops out 6 Push the Release button a second time The PC Card pops out 7 Gently pull the card out of the slot To remove a PC Card while the computer is off 1 Push the Release button once The Release button ...

Page 103: ...ctions on connecting an optical drive may vary depending on the specific drive you purchased 1 Remove the PC Card from the bottom of the optical drive Removing a PC Card 2 Insert the PC Card into the PC Card slot with the arrow facing the slot See To insert a PC Card for more information Connecting a PC Card Drive Remove the protective cover that is attached to the lens of the optical drive before...

Page 104: ...5 Make sure the PC Card drive is selected and click OK A message appears stating it is now safe to remove the hardware device 6 Eject the PC Card from the PC Card slot Page 104 ...

Page 105: ...s while the card is inserted into the PC Card slot the computer may not recognize the PC Card or the connected device Restart your computer Why can t I insert my PC Card Make sure you are inserting the card correctly See Inserting PC Cards for more information You may not be able to use some PC Cards or some functions of the PC Card with this computer Check the guide that accompanied your PC Card ...

Page 106: ...Port Replicators Locating Ports and Jacks Connecting a Port Replicator Disconnecting a Port Replicator Page 106 ...

Page 107: ...pending on the model you purchased If you wish to purchase a port replicator shop Sony online at http www sonystyle com vaio or contact your local retailer Port Replicator Back Panel 1 USB ports 6 DC IN port 2 LINE IN jacks 7 Serial port 3 S Video Out jack 8 LINE OUT jacks and Composite Video Out jack 4 Network Ethernet port 10BASE T 100BASE TX 9 Monitor VGA port 5 Mouse Keyboard PS 2 port 10 Prin...

Page 108: ... replicator 1 Close active programs to prevent data loss 2 Turn off the computer and disconnect all attached devices including the AC adapter 3 Close the tilt stands on the computer You can charge the battery by installing it before you connect the port replicator The battery automatically charges once you connect the AC adapter 4 Slide open the port replicator connector cover to expose the connec...

Page 109: ... when the computer is on or off When the battery is low turn off the computer before you disconnect a port replicator To disconnect a port replicator 1 Close any active programs to prevent data loss 2 Pull the release levers on each side of the port replicator to release the computer from the port replicator Releasing a Computer from a Port Replicator 3 Lift the computer away from the port replica...

Page 110: ...Audio and Video Connections Using i LINK Digital Video Recorders Using Computer Monitors and Projectors Using Speakers Using Microphones Page 110 ...

Page 111: ...ly asked questions 1 i LINK is a trademark of Sony used to designate that a product contains an IEEE 1394 connector The i LINK connection may vary depending on the software application operating system and compatible i LINK devices A ll products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for more information...

Page 112: ... device The i LINK port supports transfer rates of up to 400 Mbps however the actual transfer rate is the lowest transfer rate of the external device The i LINK features available may vary depending on the programs you use See the help guide that accompanied your program for more information To connect an i LINK digital video recorder 1 Turn on the digital video DV device and the computer 2 Plug t...

Page 113: ...ct the digital video recorder while the computer is on or off Simply unplug the i LINK cable from the i LINK port on the computer Disconnecting the cable when the computer is in a power saving mode Standby or Hibernate may cause the computer to malfunction Page 113 ...

Page 114: ...igital video camera recorder three different ways Select one set of instructions from the following list If your digital video camera recorder is compatible with the preinstalled programs the Digital Video Device window appears when you connect the camera to the computer Select the program you want to use in this window and click OK Click Start and click All Programs Select a program in which to v...

Page 115: ...rademark of Sony used only to designate that a product contains an IEEE 1394 connection The i LINK connection may vary depending on the software applications operating system and compatible i LINK devices A ll products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and pro...

Page 116: ...tors You can connect an external display such as a computer monitor or a projector to your computer Connecting a computer monitor Connecting a multimedia device Selecting a display Disconnecting a computer monitor or projector Page 116 ...

Page 117: ... 2 Plug the display cable into the Monitor VGA port on the computer 3 If it is not already on turn on the computer monitor 4 Press the Fn F7 keys to toggle the display between your computer the monitor or both the computer and monitor See Selecting a display for more information Connecting a Computer Monitor You cannot use the Monitor VGA port on your computer when the port replicator is connected...

Page 118: ...on your computer If you are using a device which has built in speakers and a microphone you may also plug audio cables into the Headphone jack and the Microphone jack on your computer To locate the Monitor port and Headphone jack see Locating Controls and Ports in the Setting Up chapter of your printed VAIO Computer Quick Start Connecting a Projector 3 Turn on the device if it is not already on an...

Page 119: ... work You cannot use the Fn F8 function to switch between LCD and TV once a DVD is inserted into the optical drive To switch the display using the Display Properties settings 1 Plug the display VGA cable into the Monitor VGA port on your computer 2 Right click the desktop and click Properties from the shortcut menu The Display Properties dialog box appears 3 Click the Settings tab and then click A...

Page 120: ...connect the external computer monitor or projector by unplugging the monitor VGA cable from your computer s port Disconnecting the external display when the computer is in a power saving mode Standby or Hibernate may cause the computer to malfunction Page 120 ...

Page 121: ...chase and connect external speakers If you want to purchase speakers make sure the speakers are designed for computer use You can shop Sony online at http www sonystyle com vaio or contact your local retailer Connecting speakers Disconnecting speakers Adjusting the volume Enabling the audio feature Frequently asked questions Page 121 ...

Page 122: ...ield may damage the data stored on the floppy disks To connect speakers to your computer 1 Turn down the volume of the speakers 2 Plug the speaker cable into the Headphone jack on the computer 3 Plug the other end of the speaker cable into the speaker Connecting Speakers See the guide that accompanied your speakers for more information on its installation and use Page 122 ...

Page 123: ...Disconnecting speakers You can disconnect external speakers when the computer is on or off Simply unplug the speaker cable from the Headphone jack on the computer Page 123 ...

Page 124: ...crease volume 3 Click to cancel any Mute check boxes that are selected Sound device Function Volume Control Adjust the sound level from the speakers or headphones Wave Adjust the wavfile sound or the system sound of Windows SW Synth Adjusts the internal or external synthesizer volume CD Player Adjust the volume of the CD in the optical drive Microphone Adjust the internal or external microphone vo...

Page 125: ...a shortcut you can press Fn the Windows key Insert to open the System Properties dialog box 2 Select the Hardware tab and in the Device Manager box click Device Manager A window with a listing of the computer s hardware devices appears 3 Double click the name of the optical drive to open the submenu 4 Double click the listed drive name and select the Properties tab 5 Click to select the Enable dig...

Page 126: ... are using a program that has its own volume control make sure the volume control is properly set See that program s help guide for more information Your speakers may be set to mute the volume setting may be too low or the audio option may be disabled See Adjusting the volume and Enabling the audio feature for more information Why don t the Fn F3 or the Fn F4 key combinations work The Fn F3 keys t...

Page 127: ...your computer Make sure your microphone is designed for computer use If you wish to purchase a microphone shop Sony online at http www sonystyle com vaio or contact your local retailer Connecting a microphone Disconnecting a microphone Using a microphone to record sound Frequently asked questions Page 127 ...

Page 128: ...crophone jack1 on the computer Connecting a Microphone See the guide that accompanied your microphone for more information on its installation and use 1 A protruding dot located next to the Microphone jack distinguishes this jack from the Headphone jack Page 128 ...

Page 129: ...Disconnecting a microphone You can disconnect an external microphone when the computer is on or off Simply unplug the microphone cable from the Microphone jack on the computer Page 129 ...

Page 130: ...selected Close the Recording Control window 5 Click Start and select All Programs Accessories Entertainment and then Sound Recorder The Sound Sound Recorder window appears For help using Sound Recorder click Help in the Sound Recorder window To adjust the volume for recording sound You can only adjust the volume for recording in the Recording Control window 1 Right click the Volume icon on the tas...

Page 131: ...hy doesn t my microphone work If you are using an external microphone make sure the microphone is turned on and is properly plugged into the Microphone jack on the computer See Connecting a microphone for more information Page 131 ...

Page 132: ...Preinstalled Programs Programs On Your Computer DVgate Program Notes Program Support Information Page 132 ...

Page 133: ...with all of the programs listed in the Programs overview section depending on the configuration you purchased Preinstalled programs may not be identical to retail versions or include supporting documentation Programs overview Frequently asked questions Page 133 ...

Page 134: ...ersonal video clips that are up to three hours in length with complete audio video synchronization Upgrade possible to full version of Adobe Premiere America Online Broadband or Dial Up America Online Inc America Online is a popular Internet online service Stay in touch with family and friends with easy to use e mail Manage your personal finances get the latest news and sports scores and chat with...

Page 135: ...from your video add new clips and combine clips into new movie segments You can also save your images in a variety of popular file formats EarthLinkSM Total Access 2003 DSL or Dial Up EarthLink Inc EarthLink one of the world s largest Internet Service Providers offers dial up and broadband access to the Internet Member benefits include e mail newsgroups a Personal Start Page free storage space for...

Page 136: ...annoyance and dangers of spam McAfee com SpamKiller quickly and easily helps you control spam from polluting your Inbox Powered by advanced rule based and list based filtering technologies SpamKiller enables users to both protect their Inboxes from spam and fight back against the source of the problem email spammers Men in Black II Crossfire Trial version Sony Entertainment You are the newest MIB ...

Page 137: ...layer Microsoft Corp Get fast and flexible playback with the best audio and video quality for Windows and the Web Includes special new features optimized for Windows XP You can use Microsoft Windows Media Player to play and organize digital media files on your computer and on the Internet In addition you can use the Player to listen to radio stations from all over the world play and copy CDs creat...

Page 138: ...er versions QuickTime Apple Computer Inc The versatile QuickTime software plays many many different kinds of media files including video audio and virtual reality VR movies You can play QuickTime files referred to as QuickTime movies using QuickTime Player or any other application such as a Web browser or word processor that supports QuickTime software RealOne Player RealNetworks Inc RealOne Playe...

Page 139: ...p manages the settings for your computer s Shortcut keys VAIO Edit Components Sony Electronics Inc VAIO Edit Components is a software plug in for Adobe Premiere software that provides maximum compatibility and video quality for capturing video from your Sony digital camcorder VAIO Hints and Tips Sony Electronics Inc VAIO Hints and Tips provides helpful information about using your computer s prein...

Page 140: ...ewsletters reports presentations and brochures while incorporating graphics spreadsheets charts and tables with ease This comprehensive suite includes the popular WordPerfect 10 word processor the Quattro Pro 10 spreadsheet program the Corel Presentations 10 presentation program and a wide range of additional productivity enhancing features Page 140 ...

Page 141: ...label facing up For computers with external optical drives Make sure the optical drive is properly connected to your computer Which program do I use for CD R CD RW functions To write data files to a CD R or CD RW disc use the Microsoft Windows operating system software on your computer To write audio files to a CD R or CD RW use the Sony SonicStage program preinstalled on your computer Follow thes...

Page 142: ...s i LINK port and capture video clips and still images You can edit clips from your video add new clips and combine clips into new movie segments You can also save your images in a variety of popular file formats Recording images to a digital video device Adjusting image resolution Saving to your hard disk Page 142 ...

Page 143: ...us cable connection while you are recording images to a digital video device using the DVgate program close all open programs and restart your computer Frequent recording of images to a digital video device while using DVgate may cause this situation to occur For more information on the DVgate program see the DVgate online help Page 143 ...

Page 144: ...To check the resolution 1 From the DVgate Motion Monitor window click Setup 2 From the shortcut menu point to Settings and then select Low Resolution The settings you change in this menu affect the images in the monitor window only Movie data imported to your hard drive and images recorded to DV devices will not be affected Page 144 ...

Page 145: ... space on your C partition To maintain optimum DVgate program performance defragment the D partition regularly To defragment a partition 1 Back up files you want to save 2 From the Start menu point to All Programs Accessories System Tools and then click Disk Defragmenter The Disk Defragmenter dialog box appears 3 Select the drive you want to defragment from the list and click Defragment See the Mi...

Page 146: ...nline Broadband or Dial Up Web site s http www aol com AT T WorldNet Service Web site http help att net Boingo Wireless Web site s http www boingo com servicecenter html e mail support boingo com phone 800 880 4117 hours M F 4 AM 10 PM PST Weekend 6 AM to 3 PM PST Corel WordPerfect 10 Web site http www corel com phone 613 274 0500 hours M F 8 30 AM 7 30 PM EST DirecTV DSL Web site http www directv...

Page 147: ...s http www sonicfoundry com support phone 900 407 6642 fee based support hours M F 9 AM 5 PM central time Microsoft programs Web site http support microsoft com Microsoft Windows operating system Web site http www sony com pcsupport MoodLogic Web site s http www moodlogic com e mail support moodlogic com PC cillin Web site http www trendmicro com en support phone 866 722 4554 hours M F 8 AM 5 PM P...

Page 148: ...hours a day RealOne Player Web site s http service real com rjoptions html e mail http service real com help call html online email form phone 206 674 2680 fax 206 674 3586 hours M F 8 AM 6 PM PST Sat Sun 7 30 AM 4 PM PST RecordNow Web site http www easy co jp jrn45 sony Sony on Yahoo Web site http help yahoo com TurboTax for the Web Web site http www intuit com support phone 900 555 4932 800 644 ...

Page 149: ...ours a day 1 Support from 1 888 4 SO NY PC is free of charge for 90 days after the original date of purchase WinDVD 4 for VAIO Web site http www intervideo com phone 510 651 0888 WordPerfect Office 2002 Web site http www corel com phone 613 274 0500 hours M F 8 30 AM 7 30 PM eastern time Page 149 ...

Page 150: ...s For the type of module and amount of memory installed on your computer see the Welcome page to view the VAIO Computer Specifications See also Typical expansion memory configuration Precautions and procedures Typical expansion memory configuration Removing and installing memory modules Confirming added memory capacity Page 150 ...

Page 151: ...stances or objects into the memory slots or other internal components of the computer will result in damage to the computer Electrostatic discharge ESD can damage disk drives memory modules and other components Perform the procedures described below only at an ESD workstation If such a station is not available do not work in a carpeted area and do not handle materials that produce or hold static e...

Page 152: ...Typical expansion memory configuration Total System Memory MB Slot 1 MB Slot 2 MB 512 256 256 1024 512 512 Page 152 ...

Page 153: ...operation Wait at least one hour for the computer to cool down before you remove the screws 4 Turn the computer over and use an appropriate screwdriver to loosen and remove the screw s on the memory bay To avoid damaging the computer do not remove or loosen any other screws Removing the Bottom Screw s 5 Touch a metal object such as the connector panel on the back of your computer to discharge stat...

Page 154: ...nto place 3 When the module is correctly seated close the memory bay 4 Replace the fastening screw s on the memory bay 5 Make sure the system recognizes the new memory module See Confirming added memory capacity for more information Page 154 ...

Page 155: ...the About This Computer tab make sure the System Memory displayed in the System Information box matches the amount of memory installed The displayed memory may be less than the installed memory due to the amount used by the display adapter Sony Notebook Setup Dialog Box To check your system s memory 1 Turn on the computer 2 From the Windows taskbar click Start Control Panel Performance and Mainten...

Page 156: ...ion Recovery and System Recovery CDs You can restore your system individual programs or drivers using the Application Recovery and System Recovery CDs Application and System Recovery CDs Using Your Recovery CDs Page 156 ...

Page 157: ...ery CDs Sony Electronics Inc These CDs enable you to reinstall individual programs and device drivers if they become corrupted or are erased System Recovery CDs Sony Electronics Inc These CDs enable you to restore the operating system and programs that shipped with your computer if they become corrupted or are erased These CDs restore your computer to its original factory settings so user data and...

Page 158: ...Using Your Recovery CDs The following sections describe how to use the Application Recovery and System Recovery utilities Using the Application Recovery CDs Using the System Recovery CDs Page 158 ...

Page 159: ...ow the on screen instructions to complete the recovery process To reinstall device drivers using Windows XP operating system For Windows XP systems only The Microsoft Windows XP operating system is capable of reinstalling the original factory installed device drivers without using the Application Recovery CD s 1 Click Start in the Windows taskbar then right click My Computer A shortcut menu appear...

Page 160: ...D The CD contents are displayed 13 Click the folder name of the device in which you want to reinstall and click OK The Hardware Update Wizard appears 14 Click Next and select the device folder The Microsoft Windows operating system automatically reinstalls the device driver s from the Application Recovery CD 15 Click Finish and remove the Application Recovery CD from the optical drive 16 Turn off ...

Page 161: ... the operating system and preinstalled programs are restored The System Recovery utility does not back up your system s data If you wish to retain your system data perform a backup to an external media To use the System Recovery CDs Your system may take a few minutes to load necessary files A blue screen may appear during the downloading process Your system may include one or more System Recovery ...

Page 162: ...ter The Setup Confirmation window appears again 7 Make sure Yes is selected and press Enter The computer restarts from the Recovery CD If you have more than one System Recovery CD insert the first CD to run the System Recovery program You are prompted to insert the second CD once the information from the first CD has been installed The recovery process takes 30 to 60 minutes to complete After reco...

Page 163: ...er For more troubleshooting topics refer to the VAIO Computer User Guide Many problems have simple solutions so refer to these sources before you contact Sony Computing Support http www sony com pcsupport Troubleshooting Your Computer Windows XP Troubleshooting Your Computer Windows 2000 Support Options Page 163 ...

Page 164: ...t button 3 Reinsert the power cord and the battery 4 Turn on the computer What do I do if a BIOS error appears when my computer starts If the message Press F1 to resume F2 to setup appears at the bottom of the screen follow these steps 1 Press F2 The BIOS Setup menu appears 2 Set the date month day year Press Enter 3 Press the Down Arrow key to select System Time and then set the time hour minute ...

Page 165: ...hy can t I turn off my computer It is best to turn off your computer using the Turn Off Computer option on the Microsoft Windows Start menu located on the taskbar Using other methods including those listed below may result in loss of unsaved data Click Start on the Windows taskbar select Turn Off Computer and then click Turn Off If your computer does not turn off press the Ctrl Alt Delete keys sim...

Page 166: ...To reduce fan noise 1 On the Windows taskbar right click either the CPU icon or Profile icon depending on the model you purchased 2 Select Edit Create Profiles The AC Power Profile Editor window appears 3 Double click System to open the System submenu if it is not already open 4 Double click Thermal Control Strategy Performance and select Quiet 5 Restart your computer Why does the System Propertie...

Page 167: ...se a thin straight object such as a paper clip to press the reset button 3 Reinsert the power cord and the battery 4 Turn on the computer What do I do if a BIOS error appears when my computer starts If the message Press F1 to resume F2 to setup appears at the bottom of the screen follow these steps 1 Press F2 The BIOS Setup menu appears 2 Set the date month day year Press Enter 3 Press the Down Ar...

Page 168: ...p responding Why can t I turn off my computer It is best to turn off your computer using the Turn Off Computer option on the Microsoft Windows Start menu located on the taskbar Using other methods including those listed below may result in loss of unsaved data Click Start on the Windows taskbar and select Shut Down When the Shut Down Windows window appears make sure Shut down is selected and click...

Page 169: ...urity dialog box appears 2 Press the Right Arrow key to select Shut Down 3 Press Enter 4 Press R to select restart 5 Press Enter 4 If this procedure does not work press and hold the power button for four seconds or longer to turn off the computer Why don t my changes appear on the computer screen LCD You may need to refresh the computer screen Press the Windows key and press D twice Page 169 ...

Page 170: ...dows operating system For operating system support you can visit Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and All Programs Programs for Windows 2000 and VAIO Support and VAIO Support Agent Using advanced diagnostic technology Sony s VAIO Support Agent runs scheduled protections of your programs network...

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