Sony Vaio Duo 11 SVD1121 User Manual Download Page 261 | Manualshive

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VAIO User Guide

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Troubleshooting

How to Use

Windows 8: The Basics

Parts Description

Setup

Network / Internet

Connections

Settings

Backup / Recovery

Security

Other Operations

Notifications

Recovering from Recovery Media

If the recovery area data has been corrupted or erased, you can use Recovery Media to
recover your VAIO computer. However, recovering the computer using the Recovery Media
will take longer than using the recovery area.
On the model without a built-in optical disc drive, connect an external optical disc drive (not
supplied) to the computer.

[Details]

If an AC adapter or a power cable is supplied, plug it into a power source.

1.

Insert Recovery Media (optical discs) into the optical disc drive or connect a USB flash
drive to the USB port on your VAIO computer while the computer is in Normal mode.

2.

Turn off your VAIO computer.

3.

Press the

ASSIST

button to display the

VAIO Care Rescue Mode

screen and

select

Start from media (USB device/optical disc)

.

Follow the on-screen instructions until the

Choose an option

screen appears.

4.

Select

Troubleshoot

, then

Recovery and maintenance

.

Follow the on-screen instructions until the

VAIO Care (Rescue Mode) : Recover

or maintain your system

screen appears.

Hint

If the display language selection window appears, select your desired language,
then

OK

.

5.

Select

Start recovery wizard

.

6.

Follow the on-screen instructions.

Hint

To perform custom recovery, select

Tools

and

Start advanced recovery wizard

.

If you cannot recover your VAIO computer using the USB flash drive, connect the drive
to another USB port on the computer, and then try recovering the computer again.

Related Topic

About Recovery
Creating Recovery Media
Recovering from the Recovery Area
Notes on Recovery

© 2012 Sony Corporation

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Summary of Contents for Vaio Duo 11 SVD1121

Page 1: ...anual if you encounter any problems or have any questions about your VAIO computer Read This First Visit the VAIO support website that provides up to date information on your VAIO computer http esupport sony com US VAIO USA http www sony ca support Canada English http fr sony ca support Canada French http esupport sony com LA VAIO Latin American area http esupport sony com BR VAIO Brazil 2012 Sony...

Page 2: ...t Menu Store Display Internet Power Windows Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Windows 8 The Basics 2012 Sony Corporation 2 ...

Page 3: ...to Top VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Parts Description 2012 Sony Corporation 3 ...

Page 4: ...yboard Supplied items Display Power VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Setup 2012 Sony Corporation 4 ...

Page 5: ...pps LAN Wi Fi Internet Store Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Network Internet 2012 Sony Corporation 5 ...

Page 6: ...device Speakers VAIO computer BLUETOOTH Display Headphones LAN Optical digital output Power USB Wi Fi Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Connections 2012 Sony Corporation 6 ...

Page 7: ... Touch panel BIOS Button Camera Encryption Keyboard Memory module Noise canceling headphones Password Power Security Service and support TPM VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Settings 2012 Sony Corporation 7 ...

Page 8: ...overy Service and support Backup Button Partition Refresh VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Backup Recovery 2012 Sony Corporation 8 ...

Page 9: ...ice and support VAIO computer Encryption Password TPM Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Security 2012 Sony Corporation 9 ...

Page 10: ...ition Power USB Windows Battery Camera Help and Support LAN Mouse Optical Trackpad Pen Touch panel VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Other Operations 2012 Sony Corporation 10 ...

Page 11: ...Supplied items Important notice Read this first Service and support VAIO computer Troubleshooting How to Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Notifications 2012 Sony Corporation 11 ...

Page 12: ...y problems or have any questions about your VAIO computer Visit the VAIO support website that provides up to date information on your VAIO computer http esupport sony com US VAIO USA http www sony ca support Canada English http fr sony ca support Canada French http esupport sony com LA VAIO Latin American area http esupport sony com BR VAIO Brazil 2012 Sony Corporation 12 ...

Page 13: ...s may vary depending on the model or options you selected The apps described in this manual may not be preinstalled on your VAIO computer Supplied manuals The following manuals are supplied with your VAIO computer On screen documentation User Guide Introduction Version Details A preinstalled manual with limited information of your VAIO computer focused on support and Internet connection The User G...

Page 14: ...mages whether based on tort contract or otherwise arising out of or in connection with this manual the software or other information contained herein or the use thereof In the manual the TM or R marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice The software described herein is governed ...

Page 15: ...re Opening the App Menu Many apps have app menus that you can use to control your app Follow the instructions below to open the app menu Searching Starting Apps Settings or Files You can search apps files or settings on the charms and then start your desired apps files or settings Switching Apps You can switch between apps that are currently running Switching User Accounts You can switch to anothe...

Page 16: ... 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Help and Support Opening Windows Help and Support You can open Windows Help and Support by following these steps 2012 Sony Corporation 16 ...

Page 17: ...d shortcuts to apps the desktop and websites that you use the most Opening Control Panel You can open Control Panel by following these steps Opening the Charms You can open the charms to search for apps and files share content play content on other devices or print and set up your VAIO computer Opening the Desktop You can access the desktop from a tile just like an app Open the desktop by followin...

Page 18: ...ion Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Store Installing Apps from Windows Store You can install apps from Windows Store Switching User Accounts You can switch to another user account by following these steps 2012 Sony Corporation 18 ...

Page 19: ... for the following topics About the Touch Screen Touch screen equipped models Adjusting the LCD Brightness Automatically Changing the LCD Brightness Changing the Resolution Size of the Screen Image Changing the Resolution Size of the Screen Image on an HDMI Connected Device Connecting a TV with an HDMI Input Port Connecting an External Display or Projector Enlarging the Text Size DPI Touch screen ...

Page 20: ...ht be looking for the following topics About a Security Key for Wi Fi R Wireless LAN About the Internet Connection Services About the Network LAN About the Wi Fi R Wireless LAN Standards Connecting to the Internet with a Wired Connection Disabling the Wi Fi R Wireless LAN Function Notes on Using the Wi Fi R Wireless LAN Function Starting Wi Fi R Wireless LAN Communications Stopping Wi Fi R Wireles...

Page 21: ...nto Sleep mode or shut down restart the computer by following these steps You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Connecting a Power Source Notes on Sleep Mode Notes on Using the Power Source Notes on an Extended Battery Pack Restarting Your VAIO Computer Selecting a Power Plan Shutting Down Yo...

Page 22: ...dows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Windows Opening Windows Help and Support You can open Windows Help and Support by following these steps 2012 Sony Corporation 22 ...

Page 23: ...ures on the front of the VAIO computer such as buttons and indicator lights Parts and Controls on the Sides Describes the features on the sides of the VAIO computer such as connection ports You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Checking Supplied Items Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimu...

Page 24: ... the Battery Pack The battery pack can be charged even while you are using your VAIO computer when the computer is connected to a power source You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Checking the Battery Charge Capacity Extending the Battery Life Notes on Using the Battery Pack Notes on an Extended Battery Pack 2012 Son...

Page 25: ...perations Notifications Keyboard Raising the LCD Screen To use the keyboard you need to raise the LCD screen You might be looking for the following topics Changing the Keyboard Backlight Settings Keyboard backlight equipped models Combinations and Functions with the Fn Key Entering Characters with Touch Screen Operations Touch screen equipped models 2012 Sony Corporation 25 ...

Page 26: ...Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Supplied items Checking Supplied Items Check all items packed with the product before use 2012 Sony Corporation 26 ...

Page 27: ...quipped models Adjusting the LCD Brightness Automatically Changing the LCD Brightness Changing the Resolution Size of the Screen Image Changing the Resolution Size of the Screen Image on an HDMI Connected Device Connecting a TV with an HDMI Input Port Connecting an External Display or Projector Enlarging the Text Size DPI Touch screen equipped models How to Use the Touch Screen Touch screen equipp...

Page 28: ...tes on Using the Power Source before connection Details Shutting Down Your VAIO Computer Shut down your VAIO computer properly to avoid losing unsaved data Turning on Your VAIO Computer Turn on your VAIO computer to start Windows Carefully read the precautions in Notes on Using the Power Source before turning on Details You might be looking for the following topics Changing the Rapid Wake Sleep Mo...

Page 29: ...to place your VAIO computer and ergonomic instructions Using the Tilt Feet When using a LAN port Details or monitor port Details unfold the tilt feet You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Care Parts and Controls on the Back Parts and C...

Page 30: ... Backup Recovery Security Other Operations Notifications Apps Installing Apps from Windows Store You can install apps from Windows Store You might be looking for the following topics Closing Apps Opening the App Menu Searching Starting Apps Settings or Files Switching Apps Switching User Accounts Viewing Running Apps 2012 Sony Corporation 30 ...

Page 31: ...N enables you to connect your VAIO computer to the Internet and transfer data between the computer and other devices About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Provider ISP and set up devices re...

Page 32: ...es are available About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Notes on Using the Wi Fi R Wireless LAN Function Before using the Wi Fi function read the following precautions for correct use Starting Wi Fi R Wireles...

Page 33: ...ess connection Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Provider ISP and set up devices required for connecting your VAIO computer to the Internet Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Installing Apps from Windows Store You can install apps from Windows...

Page 34: ... Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Store Installing Apps from Windows Store You can install apps from Windows Store You might be looking for the following topics Switching User Accounts 2012 Sony Corporation 34 ...

Page 35: ...lity Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection Connecting the Noise Canceling Headphones Noise canceling headphones supplied models You can enjoy music by connecting the noise canceling headphones which reduce ambient noise ...

Page 36: ...s Backup Recovery Security Other Operations Notifications CD DVD BD Connecting an External Drive Connect an external disc drive or hard disk drive to a USB port on your VAIO computer You might be looking for the following topics Booting Your VAIO Computer from External Devices Restricting the Use of Built in Devices 2012 Sony Corporation 36 ...

Page 37: ...he Resolution Size of the Screen Image on an HDMI Connected Device You can change the screen resolution or size of your VAIO computer s screen image displayed on an external display such as a TV connected to the computer with an HDMI cable not supplied Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied 2012 Son...

Page 38: ... connection Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Provider ISP and set up devices required for connecting your VAIO computer to the Internet Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Notes on Using the Wi Fi R Wireless LAN Function Before using the Wi Fi...

Page 39: ... headphones Connecting the Noise Canceling Headphones Noise canceling headphones supplied models You can enjoy music by connecting the noise canceling headphones which reduce ambient noise to your VAIO computer Notes on Using the Noise Canceling Headphones Noise canceling headphones supplied models Before using the noise canceling headphones read the following precautions for correct use 2012 Sony...

Page 40: ...en your VAIO computer and a TV using an HDMI connection Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Connecting an External Display or Projector You can connect an external display such as a computer display or a projector to your VAIO computer with a display cable not supplied Notes on the LCD screen Rea...

Page 41: ...nnections Settings Backup Recovery Security Other Operations Notifications Speakers Connecting External Speakers or Headphones You can connect external sound output devices such as speakers or headphones to your VAIO computer You might be looking for the following topics Adjusting the Speakers Volume 2012 Sony Corporation 41 ...

Page 42: ...llowing topics About the ASSIST Button Booting Your VAIO Computer from External Devices Checking Supplied Items Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Care Parts and Controls on the Back Parts and Controls on the Bottom Parts and Controls on the Front Parts and Controls on the Sides Raising the LCD Screen Restricting the Use of Built in Devices Setting ...

Page 43: ...bout the BLUETOOTH R Function You can establish wireless communications between your VAIO computer and other BLUETOOTH devices such as another computer a smartphone a mobile phone a headset or a mouse Communicating with Another BLUETOOTH R Device such as a Mouse You can connect BLUETOOTH devices to your VAIO computer Notes on Using the BLUETOOTH R Function Before using the BLUETOOTH function read ...

Page 44: ...ctor to your VAIO computer with a display cable not supplied Notes on the LCD screen Read the following precautions for correct use of the LCD screen Selecting Display Modes You can switch the display output between the computer screen and an external display connected to your VAIO computer Using the Multiple Monitors Function The Multiple Monitors function allows you to distribute portions of you...

Page 45: ...Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Headphones Connecting External Speakers or Headphones You can connect external sound output devices such as speakers or headphones to your VAIO computer 2012 Sony Corporation 45 ...

Page 46: ...t your VAIO computer to the Internet and transfer data between the computer and other devices About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Connecting to the Internet with a Wired Connection Before using the Internet you need to sign up with an Internet Service Provider ISP and set up devices required for connecting y...

Page 47: ...ackup Recovery Security Other Operations Notifications Optical digital output Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection 2012 Sony Corporation 47 ...

Page 48: ...autions in Notes on Using the Power Source before connection Details You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Entering Sleep Mode Shutting Down or Restarting Notes on Sleep Mode Notes on Using the Power Source Notes on an Extended Battery Pack Restarting Your VAIO Computer Selecting a Power Plan...

Page 49: ...y Other Operations Notifications USB Charging a USB Device You can charge a USB device even while your VAIO computer is off in Hibernate mode or Sleep mode by enabling the USB charging settings Connecting a USB Device You can connect a Universal Serial Bus USB device such as a mouse floppy disk drive speaker or printer to your VAIO computer 2012 Sony Corporation 49 ...

Page 50: ...es are available About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Disabling the Wi Fi R Wireless LAN Function You can disable the Wi Fi function by following these steps Notes on Using the Wi Fi R Wireless LAN Function Before using the Wi Fi function read the following precautions for correct use Starting Wi Fi R Wireles...

Page 51: ...d to your VAIO computer you need to change the device for sound output Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection Notes on Using the Noise Canceling Headphones Noise canceling headphones supplied mod...

Page 52: ...cations Battery Notes on Using the Battery Pack Before using the battery pack read the following precautions for correct use You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indicator Status List Charging the Battery Pack Checking the Battery Charge Capacity Extending the Battery Life Notes on an Extended Battery Pack 2012 Sony Corporation 52 ...

Page 53: ...ou can boot your VAIO computer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function Restricting the Use of Built in Devices The BIOS function enables you to disable the built in devices such as those listed below You can use this function to prohibit external connections and communications You might be looking for the following...

Page 54: ...le not supplied Connecting an External Display or Projector You can connect an external display such as a computer display or a projector to your VAIO computer with a display cable not supplied Enlarging the Text Size DPI Touch screen equipped models Changing the DPI to enlarge the text and icon size enables you to operate the touch screen easier How to Use the Touch Screen Touch screen equipped m...

Page 55: ...Opening the Desktop Raising the LCD Screen 2012 Sony Corporation 55 ...

Page 56: ...he Resolution Size of the Screen Image on an HDMI Connected Device You can change the screen resolution or size of your VAIO computer s screen image displayed on an external display such as a TV connected to the computer with an HDMI cable not supplied Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied 2012 Son...

Page 57: ...in Devices The BIOS function enables you to disable the built in devices such as those listed below You can use this function to prohibit external connections and communications You might be looking for the following topics About Memory Stick Compatible Memory Stick Formatting Memory Stick Inserting Removing SD Memory Cards Inserting Removing Memory Stick Notes on Using SD Memory Cards Notes on Us...

Page 58: ...ork Internet Connections Settings Backup Recovery Security Other Operations Notifications Menu Opening Control Panel You can open Control Panel by following these steps You might be looking for the following topics About the Start Screen and Menu Opening the Charms Opening the Desktop 2012 Sony Corporation 58 ...

Page 59: ...ackup Recovery Security Other Operations Notifications Optical digital output Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection 2012 Sony Corporation 59 ...

Page 60: ...en your VAIO computer and a TV using an HDMI connection Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Connecting an External Display or Projector You can connect an external display such as a computer display or a projector to your VAIO computer with a display cable not supplied Notes on the LCD screen Rea...

Page 61: ...ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer You might be looking for the following topics About Recovery Checking the Volume of the Recovery Area Creating Recovery Media Notes on Recovery Recovering from Recovery Media Recovering from the Recovery Area Refreshing Your VAIO Computer Removing Recovery Content to ...

Page 62: ... Settings Backup Recovery Security Other Operations Notifications Sensor About Built In Sensors A built in accelerometer digital compass magnetometer and gyro sensor enable you to use the following functions Notes on Built In Sensors Before using built in sensors read the following precautions for correct use 2012 Sony Corporation 62 ...

Page 63: ...etwork Internet Connections Settings Backup Recovery Security Other Operations Notifications Speakers Adjusting the Speakers Volume You can change the volume level of the speakers and headphones You might be looking for the following topics Connecting External Speakers or Headphones 2012 Sony Corporation 63 ...

Page 64: ...ier How to Use the Touch Screen Touch screen equipped models You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer Notes on Using the Touch Screen Touch screen equipped models Before using the touch screen read the following precautions for correct use You might be looking for the following topics About the Touch Screen Touch screen equipped models Cl...

Page 65: ... disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO computer using the BIOS func...

Page 66: ...n Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Button About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer 2012 Sony Corporation 66 ...

Page 67: ...ckup Recovery Security Other Operations Notifications Camera Using the Built in Camera Built in camera equipped models You can make a video call through the Internet using the built in camera and communication apps You might be looking for the following topics Notes on the Built in Camera Built in camera equipped models 2012 Sony Corporation 67 ...

Page 68: ...ions Encryption Encrypting Your Data with the TPM BitLocker TPM security chip equipped models BitLocker supported models You can use BitLocker included with Windows 8 Pro to encrypt the data on the built in storage device Notes on Using the TPM TPM security chip equipped models Before using the Trusted Platform Module TPM read the following precautions for correct use 2012 Sony Corporation 68 ...

Page 69: ...ions Keyboard Changing the Keyboard Backlight Settings Keyboard backlight equipped models You can turn on and off the keyboard backlight by changing the keyboard backlight settings You might be looking for the following topics Combinations and Functions with the Fn Key Entering Characters with Touch Screen Operations Touch screen equipped models Raising the LCD Screen 2012 Sony Corporation 69 ...

Page 70: ...ndows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Memory module Viewing the System Information You can view the system information of your VAIO computer 2012 Sony Corporation 70 ...

Page 71: ...ions Notifications Noise canceling headphones Notes on Using the Noise Canceling Headphones Noise canceling headphones supplied models Before using the noise canceling headphones read the following precautions for correct use You might be looking for the following topics Connecting the Noise Canceling Headphones Noise canceling headphones supplied models 2012 Sony Corporation 71 ...

Page 72: ...by requiring password entry when the computer is turned on or returns from power saving mode to Normal mode Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO comp...

Page 73: ...lans to suit your requirements for power consumption Using Sleep Mode In Sleep mode all unnecessary devices of your VAIO computer are turned off though some devices stay on to retain the computer s state including data you are working on Sleep mode is useful when you take a short rest for example You might be looking for the following topics Changing the Rapid Wake Sleep Mode Settings Charge Indic...

Page 74: ...iption Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Security Updating Your VAIO Computer Be sure to update your VAIO computer with the following apps to enhance the computer s efficiency security and functionality 2012 Sony Corporation 74 ...

Page 75: ...o keep your VAIO computer running at an optimum level Updating Your VAIO Computer Be sure to update your VAIO computer with the following apps to enhance the computer s efficiency security and functionality Using VAIO Update VAIO Update provides a service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date You might be...

Page 76: ...ications TPM Encrypting Your Data with the TPM BitLocker TPM security chip equipped models BitLocker supported models You can use BitLocker included with Windows 8 Pro to encrypt the data on the built in storage device Notes on Using the TPM TPM security chip equipped models Before using the Trusted Platform Module TPM read the following precautions for correct use 2012 Sony Corporation 76 ...

Page 77: ...orm the following operations to keep your VAIO computer running at an optimum level Restricting the Use of Built in Devices The BIOS function enables you to disable the built in devices such as those listed below You can use this function to prohibit external connections and communications Updating Your VAIO Computer Be sure to update your VAIO computer with the following apps to enhance the compu...

Page 78: ...mputer or to solve problems you might encounter when using the computer Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function You might be looking for the following topics Removing the Power on Password Setting Changing the Power on Password Using I...

Page 79: ...s on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions Removing Recovery Content to Free up Disk Space Your built in storage device contains the recovery area where the data for system recovery is stored ...

Page 80: ...erations Notifications CD DVD BD Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function You might be looking for the following topics Connecting an External Drive Restricting the Use of Built in Devices 2012 Sony Corporation 80 ...

Page 81: ...ing notes thoroughly before recovering your VAIO computer Recovering from Recovery Media If the recovery area data has been corrupted or erased you can use Recovery Media to recover your VAIO computer However recovering the computer using the Recovery Media will take longer than using the recovery area Recovering from the Recovery Area You can recover your VAIO computer from the recovery area on t...

Page 82: ...ications Service and support Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level You might be looking for the following topics About Online Support Website Solving Common Problems with Your VAIO Computer Updating Your VAIO Computer Using VAIO Update 2012 Sony Corporation 82 ...

Page 83: ... Data when You cannot Start Windows If you cannot start Windows back up your data with VAIO Care Rescue Mode Recover or maintain your system Creating a Restore Point A restore point enables you to restore your computer system files to a previous state depending on when the restore point was created Restoring System Files Using the Restore Point when You cannot Start Windows When you cannot start W...

Page 84: ...n Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Button About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer 2012 Sony Corporation 84 ...

Page 85: ...erations Notifications Partition Creating Other Drives Modifying Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions 2012 Sony Corporation 85 ...

Page 86: ...covery is the process of restoring the built in storage device back to its original factory condition Refresh is the process of reinstalling the operating system with the main settings and personal data retained Refreshing Your VAIO Computer If your VAIO computer has become unstable it is recommended that you use the refresh function provided by Windows Refresh the computer by following these step...

Page 87: ... USB floppy disk drive or a USB flash drive by using the BIOS function Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level You might be looking for the following topics Checking Supplied Items Customizing Your VAIO Computer Parts and Controls on the Back Parts and Controls on the Bo...

Page 88: ...w these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO computer using the BIOS function Entry of the power on password will be prompted after the VAIO logo appears to start the computer You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from...

Page 89: ...using the antivirus app You might be looking for the following topics About a Security Key for Wi Fi R Wireless LAN About the Internet Connection Services About the Network LAN About the Wi Fi R Wireless LAN Standards Connecting to the Internet with a Wired Connection Disabling the Wi Fi R Wireless LAN Function Installing Apps from Windows Store Notes on Using the Wi Fi R Wireless LAN Function Sta...

Page 90: ... Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level Using VAIO Update VAIO Update provides a service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date You might be looking for the following topics About Online Support Website Solving Common Problems wit...

Page 91: ...u of available update information such as important notices or update programs to keep your VAIO computer up to date You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Checking Supplied Items Customizing Your VAIO Computer Parts and Controls on the Back Parts and Controls on the Bottom Parts and Controls on the Front Parts and Con...

Page 92: ...ions Encryption Encrypting Your Data with the TPM BitLocker TPM security chip equipped models BitLocker supported models You can use BitLocker included with Windows 8 Pro to encrypt the data on the built in storage device Notes on Using the TPM TPM security chip equipped models Before using the Trusted Platform Module TPM read the following precautions for correct use 2012 Sony Corporation 92 ...

Page 93: ...by requiring password entry when the computer is turned on or returns from power saving mode to Normal mode Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Setting Changing the Power on Password You can set a password power on password for booting up your VAIO comp...

Page 94: ...ications TPM Encrypting Your Data with the TPM BitLocker TPM security chip equipped models BitLocker supported models You can use BitLocker included with Windows 8 Pro to encrypt the data on the built in storage device Notes on Using the TPM TPM security chip equipped models Before using the Trusted Platform Module TPM read the following precautions for correct use 2012 Sony Corporation 94 ...

Page 95: ...cations BIOS Using Intel R Anti Theft Technology Intel R Anti Theft Technology supported models You can change the Intel R Anti Theft Technology settings in the BIOS setup screen You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Removing the Power on Password Setting Changing the Power on Password 2012 Sony Corporation 95 ...

Page 96: ...ing Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions You might be looking for the following topics Checking the Volume of the Recovery Area Removing Recovery Co...

Page 97: ...operate your VAIO computer Notes on Using the Touch Screen Touch screen equipped models Before using the touch screen read the following precautions for correct use You might be looking for the following topics About the Start Screen and Menu Adjusting the LCD Brightness Automatically Changing the LCD Brightness Changing the Resolution Size of the Screen Image Changing the Resolution Size of the S...

Page 98: ... Fn Key Press and hold down the Fn key and another key simultaneously to perform a keyboard shortcut action Entering Characters with Touch Screen Operations Touch screen equipped models You can operate the on screen Touch Keyboard with touch screen operations for text entry You might be looking for the following topics Changing the Keyboard Backlight Settings Keyboard backlight equipped models Rai...

Page 99: ...fic FAT format by default and is ready for use Be sure to use the device that is designed to format the media and supports Memory Stick when formatting the media Inserting Removing SD Memory Cards Your VAIO computer is equipped with an SD memory card slot You can use this slot to transfer data among digital cameras camcorders music players and other audio video devices Inserting Removing Memory St...

Page 100: ...ss technology About One touch functions NFC supported models One touch functions are Sony original functions which use NFC Disabling NFC One touch functions NFC supported models You can disable NFC One touch functions by following these steps Notes on NFC One touch functions NFC supported models Using NFC One touch functions NFC supported models You can easily connect an NFC One touch functions su...

Page 101: ...rations Notifications Partition Creating Other Drives Modifying Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Creating Partitions This topic describes how to create partitions 2012 Sony Corporation 101 ...

Page 102: ...ition to the installed battery pack the primary battery pack Restarting Your VAIO Computer After changing the settings or installing an app on your VAIO computer you may be required to restart the computer Shutting Down Your VAIO Computer Shut down your VAIO computer properly to avoid losing unsaved data Turning on Your VAIO Computer Turn on your VAIO computer to start Windows Carefully read the p...

Page 103: ...y Other Operations Notifications USB Charging a USB Device You can charge a USB device even while your VAIO computer is off in Hibernate mode or Sleep mode by enabling the USB charging settings Connecting a USB Device You can connect a Universal Serial Bus USB device such as a mouse floppy disk drive speaker or printer to your VAIO computer 2012 Sony Corporation 103 ...

Page 104: ...dows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Windows Opening Windows Help and Support You can open Windows Help and Support by following these steps 2012 Sony Corporation 104 ...

Page 105: ...power source Checking the Battery Charge Capacity The battery pack is consumable The capacity gradually declines through repeated cycles of recharging and discharging As a result the battery life becomes short even if it is fully charged and eventually the battery pack reaches the end of its life Extending the Battery Life When your VAIO computer is running on battery power you can extend the batt...

Page 106: ...Connections Settings Backup Recovery Security Other Operations Notifications Camera Notes on the Built in Camera Built in camera equipped models Using the Built in Camera Built in camera equipped models You can make a video call through the Internet using the built in camera and communication apps 2012 Sony Corporation 106 ...

Page 107: ...8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Help and Support Opening Windows Help and Support You can open Windows Help and Support by following these steps 2012 Sony Corporation 107 ...

Page 108: ...Other Operations Notifications LAN Using the LAN Port Before connecting a LAN cable to the LAN port pull the port cover down as illustrated below You might be looking for the following topics About the Internet Connection Services About the Network LAN About the Wi Fi R Wireless LAN Standards Connecting to the Internet with a Wired Connection 2012 Sony Corporation 108 ...

Page 109: ...s Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Mouse Clipping an Image Displayed on the Computer Screen Active Clip With Active Clip you can easily clip an image displayed on the computer screen 2012 Sony Corporation 109 ...

Page 110: ...Optical Trackpad sensitivity according to your preference Disabling the Tapping Function on the Optical Trackpad You can disable the tapping function to avoid unintentional clicks caused by a light touch on the Optical Trackpad during the keyboard operations Enabling Disabling the Optical Trackpad You can enable disable the Optical Trackpad on your VAIO computer Using the Optical Trackpad By movin...

Page 111: ...ter screen How to Use the Pen Digitizer Stylus supplied models Using the supplied pen Digitizer Stylus you can operate your VAIO computer intuitively by touching the screen softly or tracing something on the screen Replacing the Battery of the Pen Digitizer Stylus supplied models Replace the battery when the pen Digitizer Stylus begins to function incorrectly Replacing the Nib Digitizer Stylus sup...

Page 112: ...ith Active Clip you can easily clip an image displayed on the computer screen Entering Characters with Touch Screen Operations Touch screen equipped models You can operate the on screen Touch Keyboard with touch screen operations for text entry How to Use the Touch Screen Touch screen equipped models You can tap the touch screen or make a simple motion with your fingers to operate your VAIO comput...

Page 113: ...ails unfold the tilt feet You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Checking Supplied Items Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Care Parts and Controls on the Back Parts and Controls on the Bottom Parts and Controls on the Front Parts and Controls on the Sides Raising the LC...

Page 114: ...iption Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Care and maintenance Cleaning Your VAIO computer LCD screen Before cleaning your VAIO computer read the following precautions for the correct cleaning procedure 2012 Sony Corporation 114 ...

Page 115: ...up Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Product registration About Online Support Website The online support website provides information concerning your VAIO computer as well as a selection of frequently asked questions 2012 Sony Corporation 115 ...

Page 116: ...iption Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Security Updating Your VAIO Computer Be sure to update your VAIO computer with the following apps to enhance the computer s efficiency security and functionality 2012 Sony Corporation 116 ...

Page 117: ...Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Supplied items Checking Supplied Items Check all items packed with the product before use 2012 Sony Corporation 117 ...

Page 118: ...he Software License This product contains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Handling the Built in Storage Device The built in storage device hard disk drive or solid state drive has a high storage density and reads or writes data in a short time However it can be easily d...

Page 119: ...Use Windows 8 The Basics Parts Description Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications Read this first Read This First Congratulations on your purchase of this VAIO R computer 2012 Sony Corporation 119 ...

Page 120: ... of frequently asked questions Solving Common Problems with Your VAIO Computer If you have any problem operating your VAIO computer try these suggestions before contacting an authorized Sony service support center or your local Sony dealer directly Updating Your VAIO Computer Be sure to update your VAIO computer with the following apps to enhance the computer s efficiency security and functionalit...

Page 121: ...omputer Be sure to update your VAIO computer with the following apps to enhance the computer s efficiency security and functionality You might be looking for the following topics About the ASSIST Button Booting Your VAIO Computer from External Devices Customizing Your VAIO Computer Keeping Your VAIO Computer in Optimum Condition VAIO Care Parts and Controls on the Back Parts and Controls on the Bo...

Page 122: ... Memory card NFC One touch functions Password Sensor USB BIOS Battery Computer HDMI LAN Microphone Optical Trackpad Power Software Wi Fi How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Hardware 2012 Sony Corporation 122 ...

Page 123: ...VAIO User Guide Back Back to Top Display Software How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Apps 2012 Sony Corporation 123 ...

Page 124: ...VAIO User Guide Back Back to Top BLUETOOTH Wi Fi LAN How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Network Internet 2012 Sony Corporation 124 ...

Page 125: ...VAIO User Guide Back Back to Top Recovery How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Backup Recovery 2012 Sony Corporation 125 ...

Page 126: ...VAIO User Guide Back Back to Top BIOS Password How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Security 2012 Sony Corporation 126 ...

Page 127: ...VAIO User Guide Back Back to Top Printer USB How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Peripheral Devices 2012 Sony Corporation 127 ...

Page 128: ...d for the serial number and the model number of your VAIO computer The serial number is a 15 digit number that can be found in the VAIO Care window on the bottom on the back panel of the computer inside the back panel or inside the battery compartment on the original VAIO box The model number is located at the lower right corner of the display on the VAIO computer Other websites You can also find ...

Page 129: ...ur products visit our sustainability site http www sony com green Hint You can find a link to register your computer online in VAIO Care Details Related Topic Read This First Keeping Your VAIO Computer in Optimum Condition VAIO Care 2012 Sony Corporation 129 ...

Page 130: ...ouch screen operations depending on the model you purchased In such a case use a touch pad or a mouse for computer operations Content in this guide is subject to change without notice Read this first Updating the User Guide to the Latest Version Connecting to the Internet Updating Your VAIO Computer Solving Problems on Your VAIO Computer Using VAIO Care Finding Support Information Windows 8 How to...

Page 131: ...our VAIO computer to the Internet Details 2 Exit this User Guide Introduction Version 3 Open the charms Details and select Search 4 Select Apps 5 Enter VAIO Manual in the Search box 6 Select VAIO Manual from the list 7 After a window prompting you to update the manual appears follow the on screen instructions to complete the updates This file will automatically update to the complete version of th...

Page 132: ...om your ISP Fiber to the Home FTTH Digital Subscriber Line DSL Cable modem Satellite Dial up For more information on devices required for Internet access and how to connect your VAIO computer to the Internet ask your ISP The following is one of the Internet connection methods as an example 1 Internet 2 Modem 3 Router access point 4 LAN cable not supplied 5 Wi Fi R Wireless LAN To use the network L...

Page 133: ...he Search box 4 Select Windows Update from the list 5 Follow the on screen instructions to complete the updates To use VAIO Update VAIO Update automatically notifies you of new updates available on the Internet then downloads and installs them on your VAIO computer 1 Open the charms Details and select Search 2 Select Apps 3 Enter VAIO Update in the Search box 4 Select VAIO Update from the list 5 F...

Page 134: ...search for VAIO Care on the Search charm to start VAIO Care Details Refer to the help file included with VAIO Care for more information Pressing the ASSIST button while your VAIO computer is off displays the VAIO Care Rescue Mode screen You can recover the computer by selecting Recover or maintain your system in case of emergency for example when Windows does not start Go to top Finding Support In...

Page 135: ...s to suit your preference 2 Charms Details Search apps files and various computer settings including devices and wireless related items To show the Start screen Touch operation Open the charms Details and tap Start Mouse operation Open the charms Details and click Start Keyboard operation Press the Windows key Go to top Opening the Charms Touch operation 135 ...

Page 136: ...ppear Keyboard operation Press the C key while holding down the Windows key Go to top Searching Starting Apps Files or Settings 1 Open the charms Details and select Search 2 Select Apps Files or Settings 3 Enter a keyword in the Search box 4 Select your desired app or file Go to top Checking Currently Running Apps Touch operation 136 ...

Page 137: ...towards the left edge Mouse operation Place the pointer at the upper left corner to show an app icon s then move the pointer down Keyboard operation Press the Tab key while holding down the Windows key Go to top Switching Apps You can switch between apps that are currently running 137 ...

Page 138: ...p icon from the left edge to the center Go to top Opening the App Menus Many apps have app menus that you can use to control your app Follow the instructions below to open the app menu Hint Open the app menu when an app is displayed on the computer screen App commands vary depending on the app that is currently displayed on the computer screen Touch operation Swipe up from the bottom edge 138 ...

Page 139: ...top Closing Apps You can close currently running apps by following the instruction below Hint The app window becomes smaller in the bottom of the screen Drag the window to the bottom center edge Touch operation Display your desired app on the computer screen and swipe your finger from the top center edge to the bottom edge 139 ...

Page 140: ...ary to access Windows Store You also need to sign in with a Microsoft account On how to create and what you can do with the Microsoft account refer to Windows Help and Support Details 1 Show the Start screen Details and select the Store tile 2 Select your desired app 3 Follow the on screen instructions to download and install the app Go to top Opening Windows Help and Support You can open Windows ...

Page 141: ... and other Sony product or service names are trademarks or registered trademarks of Sony Corporation or any of its affiliates Microsoft Windows the Windows logo are trademarks of the Microsoft group of companies Wi Fi is a trademark or registered trademark of Wi Fi Alliance All other names of system products and services are trademarks of their respective owners In the manual the TM or R marks are...

Page 142: ...tions Settings Backup Recovery Security Other Operations Notifications Opening Windows Help and Support You can open Windows Help and Support by following these steps 1 Open the charms Details and select the Search charm 2 Select Apps 3 Enter Help and Support in the Search box 4 Select Help and Support 2012 Sony Corporation 142 ...

Page 143: ... point to the top center of the screen 2 Drag the app to the bottom of the screen until the app disappears from the screen Mouse Touch pad operation 1 When an app is open move the cursor to the top center of the screen until the hand icon appears 2 Drag the app to the bottom of the screen until the app disappears from the screen Keyboard operation Press the Alt key and the F4 key at the same time ...

Page 144: ... 2012 Sony Corporation 144 ...

Page 145: ...dows Store You need to sign in with a Microsoft account On how to create and what you can do with the Microsoft account refer to Windows Help and Support Details 1 Connect to the Internet Details 2 Open the Start screen Details and select the Store tile 3 Find an app to install 4 Follow the on screen instructions to install the app Related Topic Searching Starting Apps Settings or Files Opening th...

Page 146: ...en the app menu Hint Open the app menu when an app is displayed on the computer screen App commands vary depending on the app that is currently displayed on the computer screen Touch operation Touch screen equipped models Swipe up from the bottom edge Mouse Touch pad operation Right click within an app Keyboard operation Press the Windows key and the Z key at the same time Related Topic Searching ...

Page 147: ... 2012 Sony Corporation 147 ...

Page 148: ...ou can search apps files or settings on the charms and then start your desired apps files or settings To search and start them open the charms Details select the Search charm and follow these steps 1 Select Apps Settings or Files 2 Enter a keyword in the Search box 3 Select your desired app or file Related Topic Opening the App Menu Viewing Running Apps Closing Apps Switching Apps Installing Apps ...

Page 149: ...ntly running Touch operation Touch screen equipped models Display currently running apps Details touch and swipe in your desired app icon from the left edge Mouse Touch pad operation Display currently running apps Details and drag your desired app icon from the left edge to the center Related Topic Searching Starting Apps Settings or Files Opening the App Menu Viewing Running Apps Closing Apps Ins...

Page 150: ...h to another user account by following these steps 1 Open the Start screen Details and select an account name at the upper right corner of the computer screen 2 Select your desired account name Hint To create a new user account you need to sign in as an administrator Then open the charms Details and select the Settings charm Select Change PC settings in the lower right corner and select Users in t...

Page 151: ...Viewing Running Apps You can view running apps by displaying the list on the Start screen Details Touch operation Touch screen equipped models Swipe in from the left edge until a small app icon appears then drag the icon back towards the left edge Mouse Touch pad operation Point to the upper left corner then move downward Keyboard operation Press the Windows key and the Tab key at the same time 15...

Page 152: ...Related Topic Searching Starting Apps Settings or Files Opening the App Menu Closing Apps Switching Apps Installing Apps from Windows Store 2012 Sony Corporation 152 ...

Page 153: ...elect a tile to start an app and personalize the Start screen by adding and rearranging tiles 2 Charms Search for apps and files share content play content on other devices or print and set up your VAIO computer To open the Start screen Touch operation Touch screen equipped models Open the charms Details then tap the Start charm Mouse Touch pad operation Open the charms Details then click the Star...

Page 154: ...nternet Connections Settings Backup Recovery Security Other Operations Notifications Opening Control Panel You can open Control Panel by following these steps 1 Open the charms Details and select the Search charm 2 Select Apps 3 Enter Control Panel in the Search box 4 Select Control Panel 2012 Sony Corporation 154 ...

Page 155: ...re content play content on other devices or print and set up your VAIO computer Touch operation Touch screen equipped models Swipe in from the right edge Mouse Touch pad operation Point to the upper right corner then move downward With a touch pad you can also swipe in from the right edge Keyboard operation Press the Windows key and the C key at the same time Related Topic About the Start Screen a...

Page 156: ...tions Settings Backup Recovery Security Other Operations Notifications Opening the Desktop You can access the desktop from a tile just like an app Open the desktop by following the instruction below 1 Open the Start screen Details and select the Desktop tile Related Topic About the Start Screen and Menu 2012 Sony Corporation 156 ...

Page 157: ...if you wear gloves If tapping triggers an unintentional operation make sure that no other parts of your body are in contact with the touch screen The surface of the touch screen may get hot This is normal and does not indicate a malfunction Even though the surface of the touch screen is tempered glass it could still become damaged Treat it with adequate care If it breaks small granular shards may ...

Page 158: ...y 1 Start VAIO Control Center Details and select Image Quality 2 Enable disable the automatic adjustment setting in Display Brightness Hint During the setup or recovery process the automatic brightness adjustment function may not work and the LCD brightness may change regardless of ambient light intensity Ambient light intensity is measured by the ambient light sensor Blocking the ambient light se...

Page 159: ...tness You can adjust the LCD brightness 1 Press the Fn F5 key or Fn F6 keys To decrease lighting intensity keep pressing the Fn F5 keys To increase lighting intensity keep pressing the Fn F6 keys Hint The LCD brightness setting is retained even after your VAIO computer is turned off and restarted Related Topic Adjusting the LCD Brightness Automatically Combinations and Functions with the Fn Key 20...

Page 160: ...ck on the desktop Details and select Screen resolution 2 Select the current screen resolution next to Resolution and move the slider to change the screen resolution Note You may not be able to play high resolution videos depending on the amount of video memory on your VAIO computer In such a case lower the screen resolution Do not change the display resolution while using video image apps or playi...

Page 161: ...ped TV with an HDMI cable Details 2 Turn on the TV 3 Start VAIO Control Center Details and select Image Quality 4 Select Details in External Display Resolution 5 On the Select Resolution tab select the desired resolution After a few seconds the selected resolution is applied 6 If the computer image does not fit the displayable region of the TV select the Adjust Resolution tab to adjust the display...

Page 162: ...und from a device connected to the HDMI output port you need to change the sound output device For detailed instructions see Changing the Sound Output Device Details Hint The HDMI output port on your VAIO computer is compliant with the High bandwidth Digital Content Protection HDCP standard and capable of encrypting the transmission channel of digital video signals for the purpose of copyright pro...

Page 163: ... 2012 Sony Corporation 163 ...

Page 164: ...or and then press the Enter key Details The screen image of the computer is displayed on the external display or the projector 4 If necessary connect the external display or the projector to the headphones jack on your VAIO computer 5 with a speaker cable 4 not supplied Note Some external displays and projectors may not support some of the resolutions your VAIO computer can use If your computer di...

Page 165: ...ed models Changing the DPI to enlarge the text and icon size enables you to operate the touch screen easier 1 Open Control Panel Details and select Appearance and Personalization and Make text and other items larger or smaller 2 Select the desired settings from the options on the screen and Apply 3 If a message appears and recommends signing out select Sign out now 4 Sign in again The text font si...

Page 166: ... can move a file or change the window size with this motion To drag and drop Touch the desired file icon slide to another folder window or app icon and then lift your finger off the screen You can move or copy a file with this motion Advanced operations You can make a simple motion gesture with your fingers on the touch screen to operate your VAIO computer The response to a gesture varies dependin...

Page 167: ...h as a photo You cannot rotate images depending on the apps you are using To select by swiping Slide your finger in short distance in the direction that the screen does not scroll You can select an item such as an app tile or a picture Related Topic How to Use the Pen Digitizer Stylus supplied models 2012 Sony Corporation 167 ...

Page 168: ...h the touch screen roughly Gentle touches always work as your VAIO computer is equipped with a capacitive touch screen The touch screen may not work properly if you turn on your VAIO computer while touching the screen In such a case restart the computer The touch screen may not work for several seconds after your VAIO computer returns to Normal mode from Sleep mode In such a case wait for a while ...

Page 169: ...icate a malfunction Touch screen equipped models The LCD screen touch screen is made of reinforced glass to implement high durability however treat the screen with care as it is not 100 unbreakable In case the screen breaks into small pieces be careful not to cut yourself on the pieces of broken glass Touch screen equipped models Do not leave the LCD screen facing the sun This could damage the LCD...

Page 170: ...Grasp the top center edge of the LCD screen with your hand and gently push it down to the end Note Observe the following when raising or folding the LCD screen Be careful not to catch your finger in the LCD screen Make sure other people and objects are out of range of slide motion Do not exert excessive pressure on the LCD screen Do not fold the LCD screen by pushing the VAIO logo stand behind the...

Page 171: ...t a display cable not supplied while only an external display is selected as the display output it is hard to operate your VAIO computer because the computer screen is blank To switch the display output to the computer screen press the Fn F7 keys twice then the Enter key The display switch may become unavailable or your VAIO computer may become unstable during video playback Exit the video playbac...

Page 172: ...om the drop down list next to Multiple Displays and OK The setting options vary depending on the number of the connected external displays Note Your external display may not support the Multiple Monitors function Certain apps may not be compatible with the Multiple Monitors settings Do not change the display settings while using video image apps or playing DVDs as it may cause unsuccessful playbac...

Page 173: ...i Fi The security key is assigned to each access point by default Make sure the default security key has been changed to protect data from unauthorized use If you cannot find the default security key refer to the manual that came with your access point If you enter a wrong security key follow these steps to re enter the security key 1 Open the charms Details and select the Settings charm 2 Select ...

Page 174: ...et connection services are available You can select from among the services according to your preference for example communication speed or a usage fee For detailed information on a variety of connection services contact Internet Service Providers ISPs Fiber to the Home FTTH Cable modem Digital Subscriber Line DSL Satellite Dial up Related Topic Connecting to the Internet with a Wired Connection S...

Page 175: ... not supplied Connect one end of a LAN cable to the LAN port on the computer and the other end to your network For information on peripheral devices required for LAN access ask your Internet Service Provider ISP or refer to the manual that came with your modem For information on how to connect your VAIO computer to the network refer to your ISP s instructions or the manual that came with the modem...

Page 176: ...y used Refer to the specifications to find out about the configuration of the computer IEEE 802 11a Frequency band 5 GHz Exclusive to models compliant with the IEEE 802 11a b g n standard IEEE 802 11b g Frequency band 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b IEEE 802 11n Frequency band 2 4 GHz 5 GHz For models compliant with the IEEE 802 11b g n ...

Page 177: ...be sure to use a cable with Network or Ethernet writing on it You cannot access LAN networks if Disabled is selected for the LAN port in the BIOS setup screen In such a case change the BIOS setting Details Do not plug a telephone cable into the LAN port on your VAIO computer If the LAN port is connected to the following networks or telephone lines high electric current to the port may cause damage...

Page 178: ...e Wi Fi setting under Wireless devices to Off Hint To enable the Wi Fi function turn off Airplane mode and change the Wi Fi setting under Wireless devices to On To disable all wireless functions turn on Airplane mode The WIRELESS indicator light will be turned off The wireless function s whose setting is on will be enabled when you turn off Airplane mode When any wireless function is enabled the W...

Page 179: ...specified in the specification is the theoretical maximum and may not reflect actual data transfer rate Actual communication speed may not be as fast as the one displayed on your VAIO computer The 2 4 GHz and 5 GHz Wi Fi frequency bands are not communicable with one another The data transfer rate of IEEE 802 11g and IEEE 802 11n 2 4 GHz may be affected by interference when used with an IEEE 802 11...

Page 180: ... provides government grade security by implementing the National Institute of Standards and Technology NIST FIPS 140 2 compliant AES encryption algorithm and 802 1X based authentication WPA2 is backward compatible with WPA Related Topic About the Wi Fi R Wireless LAN Standards Starting Wi Fi R Wireless LAN Communications Stopping Wi Fi R Wireless LAN Communications Notes on Using the BLUETOOTH R F...

Page 181: ...connection is established Connected appears in the selected wireless access point field If a security key Details entry window appears enter the security key as required and select OK Note that security keys are case sensitive Note On IEEE 802 11a b g n equipped models when only the 2 4 GHz Wi Fi function is enabled your VAIO computer cannot connect to a 5 GHz Wi Fi access point Also when only the...

Page 182: ...opic About the Wi Fi R Wireless LAN Standards Stopping Wi Fi R Wireless LAN Communications Notes on Using the Wi Fi R Wireless LAN Function About a Security Key for Wi Fi R Wireless LAN 2012 Sony Corporation 182 ...

Page 183: ...wing these steps 1 Open the charms Details and select the Settings charm 2 Select the network icon 3 Select the desired access point and Disconnect Note Do not disable the Wi Fi function while accessing remote documents files or resources as it may result in data loss Related Topic About the Wi Fi R Wireless LAN Standards Starting Wi Fi R Wireless LAN Communications Notes on Using the Wi Fi R Wire...

Page 184: ...hese steps Trend Micro 1 Make sure your VAIO computer is connected to the Internet 2 Start Trend Micro Titanium Maximum Security Details 3 Follow the on screen instructions McAfee 1 Make sure your VAIO computer is connected to the Internet 2 Start McAfee Internet Security or McAfee Total Protection Details 3 Follow the on screen instructions Kaspersky Internet Security 1 Make sure your VAIO comput...

Page 185: ...gs Backup Recovery Security Other Operations Notifications Entering Sleep Mode Shutting Down or Restarting You can place your VAIO computer into Sleep mode or shut down restart the computer by following these steps 1 Open the charms Details and select the Settings charm 2 Select Power and Sleep Shut down or Restart 2012 Sony Corporation 185 ...

Page 186: ...rt VAIO Control Center Details and select Hardware 2 Enable disable the setting in Rapid Wake Note With Rapid Wake disabled your working data is not saved on the built in storage device when the computer enters Sleep mode Therefore if the computer is turned off during Sleep mode because for example the battery pack runs out of power or the computer is disconnected from an AC power source the worki...

Page 187: ... turns on or blinks differently according to conditions Lit in orange The battery pack is charging Turns off when charging is completed Blinks in orange along with the green power indicator The battery pack is running out of power Normal mode Blinks fast in orange A battery error has occurred due to a failed battery pack etc Related Topic Charging the Battery Pack Checking the Battery Charge Capac...

Page 188: ...harging time varies depending on ambient temperature Note that at a low ambient temperature it takes longer time to charge the battery pack Open the desktop Details and select the battery icon such as on battery or plugged in in the desktop notification area to check the built in battery status of your VAIO computer On rare occasions the battery icon indicates that the battery pack is completely d...

Page 189: ...o an AC outlet 2 3 Plug the cable from the AC adapter 3 into the DC IN port 4 on your VAIO computer Note Do not plug more than one device into the same AC outlet The shape of the AC adapter varies depending on the model you purchased Make sure that the power plug is firmly plugged into your VAIO computer Hint You can purchase a power strip with a surge protector to help prevent damage to your VAIO...

Page 190: ...ding on the type and number of connected USB devices If you cannot place the computer into Sleep mode disconnect all USB devices and try again If your VAIO computer enters Sleep mode when Windows or the computer is unstable it may not resume from Sleep mode The following operations are recommended Before placing your VAIO computer into Sleep mode save your files and exit all running apps Shut down...

Page 191: ... AC adapter as it may cause a malfunction Do not connect the AC adapter to a power conversion device such as a travel power converter It may cause overheating or a malfunction If the AC adapter cable becomes damaged or broken do not use it Notes on turning on your VAIO computer Because your VAIO computer contains magnetic components keep magnetic storage media such as floppy disks away from the co...

Page 192: ...on is disabled 1 The primary battery pack charges to about 80 of its battery capacity then the extended battery pack starts charging 2 The extended battery pack charges to about 80 of its battery capacity then the primary battery pack starts charging to 100 3 The extended battery pack starts charging to 100 The battery power of the extended battery pack is used first Note When the extended battery...

Page 193: ...tarting Your VAIO Computer After changing the settings or installing an app on your VAIO computer you may be required to restart the computer 1 Save your data and close all running apps 2 Open the charms Details and select the Settings charm 3 Select Power and Restart Your VAIO computer will restart Related Topic Turning on Your VAIO Computer Shutting Down Your VAIO Computer 2012 Sony Corporation ...

Page 194: ...d Sound and Power Options 3 Select your desired power plan 4 If you want to change the power plan settings select Change plan settings on the right of your desired power plan in the Power Options window By selecting Change advanced power settings you can change the advanced settings Refer to Windows Help and Support for more information on the power plan settings Details Hint The power status icon...

Page 195: ...use your VAIO computer to malfunction To disconnect your VAIO computer completely from an AC power source turn off the computer and unplug the power cord from the AC outlet To fully shut down your VAIO computer You can fully shut down your VAIO computer by placing the computer into ACPI S5 mode This mode will take more time in the start up process than fast start up mode 1 Turn off any peripherals...

Page 196: ...s starts after a while Note If you press and hold down the Power button for more than four seconds your VAIO computer will not turn on Press the Power button lightly and release it immediately when the power indicator light turns on Do not touch the touch screen when turning on your VAIO computer as it may cause the computer to malfunction Touch screen equipped models Hint By default your VAIO com...

Page 197: ...press and hold down the Power button for more than four seconds your VAIO computer will turn off automatically Doing this will erase all unsaved data To return to Normal mode 1 Press the Power button Note Your VAIO computer does not return to Normal mode with the Windows button By default your VAIO computer automatically enters Hibernate mode when the battery pack is running out of power However d...

Page 198: ...Notes on Sleep Mode Extending the Battery Life Changing the Rapid Wake Sleep Mode Settings 2012 Sony Corporation 198 ...

Page 199: ... Back Describes the features on the back of the VAIO computer such as connection ports 1 LAN port Details For details on the LAN port see Using the LAN Port Details Before connecting the cable to the LAN port unfold the tilt feet on the bottom of the computer Details 2 DC IN port Details Related Topic Parts and Controls on the Front Parts and Controls on the Sides Parts and Controls on the Bottom ...

Page 200: ... to the extended battery pack to keep the cover for future use 3 Tilt feet Details 4 Touch mark NFC supported models Details 5 Air exhaust vent 6 Built in rear camera indicator Rear camera equipped models Details 7 Built in rear camera Rear camera equipped models Details 8 Air intake vents Note The memory of your VAIO computer cannot be replaced If the battery off button is pressed while the VAIO ...

Page 201: ...ns and indicator lights 1 Built in front camera indicator Details 2 Built in front camera Details 3 Ambient light sensor Details 4 LCD screen or touch screen Details 5 Windows button 6 Optical Trackpad Details 7 Keyboard 8 Left button Details 9 Center button Details 10 Right button Details 11 Built in speakers stereo 12 VOL Volume buttons 13 Rotation lock button 14 ASSIST button Details 15 Power i...

Page 202: ...Related Topic Parts and Controls on the Sides Parts and Controls on the Bottom Parts and Controls on the Back 2012 Sony Corporation 202 ...

Page 203: ...computer such as connection ports 1 Monitor port Details Before connecting the cable to the monitor port unfold the tilt feet on the bottom of the computer Details 2 Media access indicator Memory Stick Duo Details SD memory card Details 3 Memory Stick Duo SD memory card combined slot Memory Stick Duo Details SD memory card Details Memory Stick Duo and an SD memory card cannot be inserted into the ...

Page 204: ...ails This USB port supports USB charging Details 8 HDMI output port Details 9 Power button Details Related Topic Parts and Controls on the Front Parts and Controls on the Bottom Parts and Controls on the Back 2012 Sony Corporation 204 ...

Page 205: ...tarts VAIO Care While the computer is off the ASSIST button starts VAIO Care Rescue Mode VAIO Care Rescue Mode Recover or maintain your system can be used to recover the computer in case of emergency for example when Windows does not start Note If the VAIO Care Rescue Mode screen is displayed and five minutes pass without any operation your VAIO computer automatically turns off Related Topic Keepi...

Page 206: ...function 1 Connect an external device to your VAIO computer 2 Press the ASSIST button while your VAIO computer is off The VAIO Care Rescue Mode screen appears 3 Select Start from media USB device optical disc The booting process from the external device starts Note Disconnect all devices from your VAIO computer except for the external device from which you intend to boot up Some devices cannot be ...

Page 207: ... items packed with the product before use AC adapter Power cord Digitizer Stylus Extended battery pack Noise canceling headphones Not supplied with all models Availability depends on your computer s specifications Hint No Recovery Media is included because your VAIO computer can be recovered using data stored in the hard disk drive or SSD See Recovering from the Recovery Area for more information ...

Page 208: ...fications Customizing Your VAIO Computer VAIO Control Center allows you to access system information and to change settings of various kinds of functions such as display and sounds 1 Start VAIO Control Center Details 2 Select your desired item and change the settings Hint Some of the items will not be visible if you sign in as a user without administrative rights 2012 Sony Corporation 208 ...

Page 209: ... the ASSIST button and search for appropriate measures if you have any problem 1 Press the ASSIST button while your VAIO computer is on VAIO Care starts Refer to the help file included with VAIO Care for more information Hint Pressing the ASSIST button while your VAIO computer is off starts VAIO Care Rescue Mode VAIO Care Rescue Mode can be used to recover the computer in case of emergency for exa...

Page 210: ...while your VAIO computer is off The VAIO Care Rescue Mode screen appears 2 Select Start BIOS setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Advanced tab 4 Press the or key to select your desired built in device and press the Enter key 5 Press the or key to select Disabled or Enabled and press the Enter key When you select Disabled T...

Page 211: ...ct sunlight Magnetic items or sources Heat sources such as residential heating equipment Excessive dust High humidity Poor ventilation Note The area around the air exhaust vent may become extremely hot while your VAIO computer is on Be careful before touching the area Do not place any object near the air exhaust vent that may block the vent Hint Your VAIO computer uses high frequency radio signals...

Page 212: ...to eliminate a risk of mechanical damage Hint The same considerations apply when you use an external display Notes on handling your VAIO computer Observe the following to avoid malfunctions and damage to your VAIO computer Place your VAIO computer gently on a flat surface to avoid a mechanical shock Be sure to turn off your VAIO computer before moving the computer Moving the computer that is turne...

Page 213: ...o the Internet to download the updates Windows Update Windows Update enables you to make your VAIO computer more stable 1 Open the charms Details and select the Search charm 2 Select Settings and enter Windows in the Search box 3 Select Windows Update from the list and follow the on screen instructions to complete the updates VAIO Update VAIO Update automatically notifies you of new updates availa...

Page 214: ...ant notices or update programs to keep your VAIO computer up to date Through the Internet VAIO Update automatically detects the update programs that are necessary for enhancing your computer s performance or new software that is available and let you download and install with simple steps 1 Start VAIO Update Details and follow the on screen instructions Hint You can also start VAIO Update from VAI...

Page 215: ... Before connecting a LAN cable to the LAN port pull the port cover down as illustrated below If the port cover has disengaged If the port cover has disengaged follow the instruction below to re attach it 1 Align the cover with the edge of the port 2 Push the cover down until it clicks into place Related Topic Parts and Controls on the Back Connecting to the Internet with a Wired Connection 2012 So...

Page 216: ...ions Using the Tilt Feet When using a LAN port Details or monitor port Details unfold the tilt feet With your fingertip pull up gently in the direction of the arrow as shown below If the tilt foot are detached Re attach the tilt foot as described below 1 Align the holes of the tilt foot with the hinges in the bottom of the computer 2 Push the tilt foot onto the hinges 2012 Sony Corporation 216 ...

Page 217: ...urity Other Operations Notifications Viewing the System Information You can view the system information of your VAIO computer 1 Start VAIO Care Desktop Details 2 Select About Your VAIO and System information The system information of your VAIO computer is displayed Related Topic Keeping Your VAIO Computer in Optimum Condition VAIO Care 2012 Sony Corporation 217 ...

Page 218: ... the end of its life If the battery life has become short replace the battery pack with a new one specified by Sony Refer to the help file for more information on battery charge status and capacity decrease 1 Start VAIO Control Center Details and select Power and Battery 2 Select Details in Battery Detailed battery pack information such as charging capacity is displayed Hint Enable the battery car...

Page 219: ...AIO computer temporarily you can use Sleep mode To extend the battery life use Sleep mode frequently If you do not intend to use the computer for an extended period of time turn off the computer Resuming the computer from Sleep mode is faster than from booting up the computer Decrease the LCD brightness of the computer screen Details Turn down the volume of the speakers and headphones Details Disc...

Page 220: ... in use If it is left unused for an extended period of time the battery power may be depleted It is recommended that you recharge the battery pack before use About battery life Battery life varies depending on usage and settings About battery deterioration and replacement The battery pack is consumable The capacity gradually declines through repeated cycles of recharging and discharging As a resul...

Page 221: ...Mouse and Keyboard 2 Change the keyboard backlight settings in Keyboard Backlight The settings window appears Follow the on screen instructions to change the settings Hint You can set the keyboard backlight to automatically turn on and off according to ambient light intensity If you enable this function you can also set a time period to turn off the keyboard backlight after inactivity of keyboard ...

Page 222: ...uilt in speakers and the headphones Details To decrease the volume press the Fn F3 keys To increase the volume press the Fn F4 keys Fn F5 F6 Press the button repeatedly to adjust the LCD brightness of your computer screen Details To decrease lighting intensity press the Fn F5 keys To increase lighting intensity press the Fn F6 keys Fn F7 Switches the display output to an external display Press the...

Page 223: ...For information on shortcut keys combined with the Window key etc refer to Windows Help and Support Details 2012 Sony Corporation 223 ...

Page 224: ... Notifications Entering Characters with Touch Screen Operations Touch screen equipped models You can operate the on screen Touch Keyboard with touch screen operations for text entry 1 Open the desktop Details and select the Touch Keyboard icon in the desktop notification area Hint The on screen Touch Keyboard appears automatically when you touch a text field 2012 Sony Corporation 224 ...

Page 225: ...rom If there is no check mark next to the icon select it and Set Default 5 Select OK To change the sound rate and bit depth The sound rate and bit depth of the digital audio output signal should be set according to your digital audio device Follow these steps 1 Open Control Panel Details and select Hardware and Sound 2 Select Sound 3 Select the Playback tab 4 Select the HDMI device or OPTICAL OUT ...

Page 226: ... headphones to your VAIO computer 1 Connect external speakers to the headphones jack Details with a speaker cable not supplied Note Turn down the volume of the speakers before turning them on The noise canceling function is not effective for sound output through external speakers or third party headphones Hint Refer to the manual that came with your speakers or headphones Related Topic Adjusting t...

Page 227: ...d output to the HDMI output Details 3 Turn on the TV and set its input to the HDMI input 4 Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input 5 Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound decoder device and the other end to the HDMI output port on your VAIO computer Hint You can adjust the s...

Page 228: ...led Right click off in the desktop notification area and enable the noise canceling function Hint When the noise canceling function does not seem to be working unplug the noise canceling headphones and then plug them back again If you feel that the noise canceling function is less effective you can adjust the effect of the function Right click on in the desktop notification area and adjust the eff...

Page 229: ...ar a slight hissing noise while the noise canceling function is enabled This is the operating noise of the noise canceling function and does not indicate a malfunction You may feel that the noise canceling function is less effective or that ambient noise is even louder depending on the type of noise or the degree of quietness in your environment In such a case disable the noise canceling function ...

Page 230: ...A pair of medium size earbuds is attached to the headphones at the time of delivery If you feel that the earbuds do not fit in your ears replace them with an extra pair in small or large size Related Topic Connecting the Noise Canceling Headphones Noise canceling headphones supplied models 2012 Sony Corporation 230 ...

Page 231: ...own the Fn key The volume is turned down To increase the volume using the Fn key 1 Press the F4 key while holding down the Fn key The volume is turned up Hint You can also press the VOL Volume buttons on the front of your VAIO computer to adjust the volume Details You can press the Fn F2 keys to turn off the speakers and headphones Press the Fn F2 keys once more to turn on the volume You can also ...

Page 232: ...ect Adjust system volume under Sound 3 Move the slider under Device or Applications up and down to your desired volume level When the volume is turned off select Deactivate muting to turn on the volume When the volume is low turn the volume up with the slider Hint If the built in headphone amplifier supports S Master adjust the Device volume and the Applications volume to approximately the same le...

Page 233: ...ernal drive into an AC outlet 1 2 Plug one end of a USB cable 3 not supplied into the USB port 2 and the other end to the external drive Details Note Be sure to connect an external drive to a power source with an AC adapter if supplied Hint You may need to install a driver depending on the external drive you use In addition procedures to connect and use an external drive vary depending on the driv...

Page 234: ...vent unwanted anonymous BLUETOOTH devices from accessing your VAIO computer The first time two BLUETOOTH devices communicate a common passcode a password required for authentication should be identified to register both devices Once a device is registered there is no need to re enter the passcode For details open Windows Help and Support Details and enter BLUETOOTH in the search box Related Topic ...

Page 235: ...ou can transfer data between these devices without cables at a range of up to 33 feet 10 meters in an open area One BLUETOOTH device can connect with up to seven devices via wireless network to exchange data When a device requires connection to another device it sends out an inquiry to neighboring BLUETOOTH devices If any device responds to the inquiry the two devices can connect with each other R...

Page 236: ...ending on the BLUETOOTH device it may take some time for your VAIO computer to find the device If your device does not appear in the list repeat the procedure to ready the device for connection for example pressing the button for connection Depending on the BLUETOOTH device the procedure to establish connection may vary Refer to the manual that came with the device for the procedure Hint For detai...

Page 237: ...Related Topic About the BLUETOOTH R Function Stopping BLUETOOTH R Communications Notes on Using the BLUETOOTH R Function About BLUETOOTH R Security 2012 Sony Corporation 237 ...

Page 238: ...of walls and materials of such walls Device configuration Apps in use Radio conditions Communications may be cut off depending on radio conditions If your VAIO computer is compliant with BLUETOOTH high speed technology and you intend to use it for high speed communications enable both the wireless LAN and BLUETOOTH functions on the computer Large files may occasionally be corrupted during continuo...

Page 239: ...About BLUETOOTH R Security Notes on Using the Wi Fi R Wireless LAN Function 2012 Sony Corporation 239 ...

Page 240: ...s 1 Open the charms Details and select the Settings charm 2 Select Change PC settings in the lower right corner 3 Select Wireless in the left pane of the PC settings screen 4 Change the Bluetooth setting under Wireless devices to Off Hint When Airplane mode is Off the WIRELESS indicator light on your VAIO computer stays on Related Topic About the BLUETOOTH R Function Communicating with Another BLU...

Page 241: ...able the USB Charging setting 3 Connect a USB device to the USB port with the mark printed around it If charging does not start even when you connect a USB device to the USB port that supports USB charging disconnect and connect the device Note With the USB charging settings enabled power consumption when your VAIO computer is off or in Hibernate mode or Sleep mode increases because the computer s...

Page 242: ...the manual that came with the USB device for more information In order to print documents be sure the USB printer is compatible with your version of Windows Before disconnecting USB speakers from your VAIO computer stop DVD or music playback or turn off the computer If you disconnect the USB speakers during playback it may cause a malfunction For information on how to remove a USB device refer to ...

Page 243: ... 2012 Sony Corporation 243 ...

Page 244: ... and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras and other devices Because it is removable it can be used for external data storage For the latest information about Memory Stick visit http www sony net memorycard Related Topic Compatible Memory Stick Inserting Removing Memory Stick Formatting Memory Stick...

Page 245: ...Stick Micro M2 be sure to insert it into an M2 Duo adaptor If you insert the media directly into the Memory Stick Duo slot without the adaptor you may not be able to remove it from the slot Your VAIO computer has been tested and found compatible with any Sony branded Memory Stick of up to 32 GB available as of May 2012 However Memory Stick compatibility is not guaranteed in all cases Except for pe...

Page 246: ...ould cause a malfunction 1 Locate the Memory Stick slot Hint The Memory Stick slot on your computer also works as an SD memory card slot 2 Carefully slide Memory Stick into the slot until it clicks into place Details 3 Open Computer Details 4 Right click the Memory Stick icon and select Format The Format Memory Stick window appears 5 Select Restore device defaults The size of the allocation unit a...

Page 247: ...SD memory card icon will appear in the Computer window Details after you insert the card into the slot Note Be careful not to insert an SD memory card in the wrong orientation If you force it into the slot upside down the slot may be damaged Refer to the manual that came with the SD memory card for more information The SD memory card icon will not appear in the Computer window Details until you in...

Page 248: ...Related Topic Notes on Using SD Memory Cards 2012 Sony Corporation 248 ...

Page 249: ...stem configuration of your VAIO computer Note The Memory Stick icon will appear in the Computer window Details after you insert Memory Stick into the slot If Memory Stick cannot be inserted easily remove it gently and verify you are inserting it in the proper direction Be sure to hold Memory Stick with the arrow pointing in the correct direction as you insert it into the slot To avoid damaging you...

Page 250: ...re removing Memory Stick Be sure to remove Memory Stick gently or it may pop out unexpectedly Related Topic About Memory Stick Compatible Memory Stick Formatting Memory Stick Notes on Using Memory Stick 2012 Sony Corporation 250 ...

Page 251: ...carrying an SD memory card be sure to put it in its case to avoid static electricity Before using an SD memory card with a device other than a computer such as a digital camera or a portable audio format initialize the SD memory card using the device Some devices may not support the file format for computers and show you a message that recommends you to format the SD memory card In this case copy ...

Page 252: ...Inserting Removing SD Memory Cards 2012 Sony Corporation 252 ...

Page 253: ...ay be lost or corrupted if You remove Memory Stick or turn off your VAIO computer while the media access indicator light is on You use Memory Stick at a place where static electricity or electrical noise may disturb the card When carrying Memory Stick be sure to put it in its case to avoid static electricity Before using Memory Stick with a device other than a computer such as a digital camera or ...

Page 254: ...tor you may not be able to remove it from the slot Keep Memory Stick Micro and M2 Duo adaptors away from children They are harmful if swallowed Related Topic About Memory Stick Compatible Memory Stick Inserting Removing Memory Stick Formatting Memory Stick 2012 Sony Corporation 254 ...

Page 255: ... and select Start BIOS setup When do I have to perform recovery or refresh If your VAIO computer has become unstable If your VAIO computer has been infected with a computer virus If your VAIO computer is experiencing problems which cannot be solved through troubleshooting If you have formatted the C drive by mistake Which apps should I use to recover or refresh my VAIO computer or create Recovery ...

Page 256: ...omputer back to its original factory condition If Windows does not start and you have deleted the recovery area you will need the Recovery Media to perform recovery Create the Recovery Media immediately after the computer is ready for use Related Topic Creating Recovery Media Refreshing Your VAIO Computer Recovering from the Recovery Area Recovering from Recovery Media Notes on Recovery 2012 Sony ...

Page 257: ...very area where the data for the system recovery is stored To check the volume of the recovery area follow these steps 1 Open the charms Details and select the Search charm 2 Select Apps and enter Computer in the Search box 3 Select Computer 4 Select Computer on the menu bar and Manage 5 Select Disk Management under Storage in the left pane The volume of the recovery area and the total volume of t...

Page 258: ...nload and install the latest updates using VAIO Update 2 On the model without a built in optical disc drive connect an external optical disc drive not supplied to your VAIO computer Details If an AC adapter or a power cable is supplied plug it into a power source 3 Press the ASSIST button while your VAIO computer is on to start VAIO Care Desktop If the User Account Control window appears select Ye...

Page 259: ...ead write errors To create Recovery Media you may need the free space on the C drive more than double capacity of media you use Depending on the model you purchased you cannot create the Recovery Media at the time of delivery due to the shortage of the free space even if the optical disc drive supports Blu ray disc or Double Dual Layer DVD media Refer to the help file included with VAIO Care befor...

Page 260: ...IO computer during the recovery process Do not stop the recovery process until the process is complete If you have forgotten the password and cannot start the recovery process contact an authorized Sony service support center to reset it A reset fee will be charged Notes on apps Recovering your VAIO computer can restore only the preinstalled apps The app s that has been installed on your own or th...

Page 261: ...computer while the computer is in Normal mode 2 Turn off your VAIO computer 3 Press the ASSIST button to display the VAIO Care Rescue Mode screen and select Start from media USB device optical disc Follow the on screen instructions until the Choose an option screen appears 4 Select Troubleshoot then Recovery and maintenance Follow the on screen instructions until the VAIO Care Rescue Mode Recover ...

Page 262: ...s off The VAIO Care Rescue Mode screen appears 2 Select Recover or maintain your system Follow the on screen instructions until the Choose an option screen appears 3 Select Troubleshoot then Recovery and maintenance Follow the on screen instructions until the VAIO Care Rescue Mode Recover or maintain your system screen appears Hint If the display language selection window appears select your desir...

Page 263: ... be retained even after you refresh your VAIO computer However some app settings or files in the specific folders may not be retained Confirm the following list for details of which settings are retained and which data is erased after you refresh the computer Settings retained after you refresh your VAIO computer The following settings will be retained after you refresh your VAIO computer Library ...

Page 264: ...alled from Windows Store are retained whereas all Desktop apps that you installed after the purchase will be erased Related Topic About Recovery Recovering from the Recovery Area Recovering from Recovery Media Notes on Recovery 2012 Sony Corporation 264 ...

Page 265: ...built in optical disc drive connect an external optical disc drive not supplied to the computer Details If an AC adapter or a power cable is supplied plug it into a power source 1 Create Recovery Media if you have not yet created it Details 2 Insert the Recovery Media into the optical disc drive or connect a USB flash drive not supplied to the USB port on your VAIO computer while the computer is i...

Page 266: ...atically detects the movement and rotates the computer screen to portrait or landscape orientation depending on the computer orientation Navigation assistance using the built in digital compass The built in digital compass provides navigation assistance on compatible apps by detecting the direction your VAIO computer is facing App operation using the built in gyro sensor The built in gyro sensor d...

Page 267: ...ly on the location information the built in digital compass provides The accuracy of the digital compass can be easily affected by magnetic interference and may not work properly particularly in the following locations Inside an elevator or a room built with ferrous materials such as iron frames or reinforced concrete Near a reinforced concrete structure such as a footbridge or a concourse of an a...

Page 268: ...mputer on a flat surface hold the computer with both hands then rotate it 360 degrees crosswise once If the problem persists use your VAIO computer in a location with less magnetic interference 2012 Sony Corporation 268 ...

Page 269: ... Clip you can easily clip an image displayed on the computer screen You can save the image you clipped and use it in the document you are editing with other apps 1 Press and hold down the Fn key and press the numeric 1 key to start Active Clip Hint Alternatively put the supplied pen Digitizer Stylus close to the LCD screen and press the lower button of the pen to start Active Clip Related Topic Ho...

Page 270: ...Mode screen appears 2 Select Start BIOS setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 4 Leave the Enter New Password and Confirm New Password fields blank and press the Enter key 5 Press the or key to select ...

Page 271: ... setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 4 Enter the password and press the Enter key To change the password enter the current password and a new password The password can be set up to 32 alphanumeric c...

Page 272: ... 2012 Sony Corporation 272 ...

Page 273: ...ti Theft Technology follow these steps to enable the setting 1 Press the ASSIST button while your VAIO computer is off The VAIO Care Rescue Mode screen appears 2 Select Start BIOS setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Advanced tab 4 Select Intel R AT Support System and press the Enter key 5 Press the or key to select Enable...

Page 274: ...s You can make a video call through the Internet using the built in camera and communication apps The built in camera indicator light is on while the built in camera is in use Hint The apps installed on your VAIO computer vary depending on the computer s configurations Front 1 Front camera indicator 2 Front camera 3 Built in microphone monaural Bottom 1 Rear camera indicator Rear camera equipped m...

Page 275: ...Using the front camera and the rear camera at the same time may limit the resolution Related Topic Notes on the Built in Camera Built in camera equipped models 2012 Sony Corporation 275 ...

Page 276: ... in camera as it may cause poor quality images Do not let direct sunlight enter the lens of the built in camera regardless of your VAIO computer s power state as it may cause the camera to malfunction Care and cleaning of the built in camera If the area on and around the built in camera is soiled gently wipe it with a soft cloth such as a lens cleaning cloth Do not rub the area too hard as it can ...

Page 277: ...change the Change TPM State setting to Enable 4 Press the or key to select Boot and change the External Device Boot setting to Enabled 5 Change the boot device order to put Internal Hard Disk Drive in Boot Priority before External Device 6 Press the or key to select Exit select Exit Setup and then press the Enter key 7 When the confirmation prompt appears after your VAIO computer restarts select E...

Page 278: ...ils to prevent unauthorized users from changing the TPM settings Notes on data management with the TPM The TPM security feature on your VAIO computer does not ensure complete security of your data and hardware Sony assumes no liability for any problems and damage arising out of your use of or inability to use the TPM Back up your data on the TPM or the built in storage device before sending your V...

Page 279: ...indows password Details 1 Open the charms Details and select the Settings charm 2 Select Change PC settings in the lower right corner 3 Select Users in the left pane of the PC settings screen 4 Select Create a password or Change your password 5 Follow the on screen instructions to enter your password Note Do not forget your password Write down the password and keep it in a secure place Hint You ca...

Page 280: ...operating your VAIO computer try these suggestions before contacting an authorized Sony service support center or your local Sony dealer directly 1 See other sections in this on screen manual 2 Start VAIO Care Desktop Details and perform necessary operations 3 Visit the VAIO online support website and find necessary information Related Topic Keeping Your VAIO Computer in Optimum Condition VAIO Car...

Page 281: ... than one partition may have various advantages such as separating the system files from your data files Your VAIO computer has only one partition C drive as the factory default setting If you want to store data in another partition such as D drive change the partition size and create a new partition For more information on how to create partitions see Creating Partitions Details Some models may h...

Page 282: ... Panel Details select System and Security and select Create and format hard disk partitions under Administrative Tools If the User Account Control window appears select Yes Hint If you are signed in to your VAIO computer as a standard user you may be prompted to enter an administrator name and password 2 Right click the C drive and select Shrink Volume 3 Enter the size of the partition to be creat...

Page 283: ...e various data stored on your built in storage device To restore the lost data its backup copy is needed It is strongly recommended that you back up your data regularly If you can start Windows back up and restore your data with the Windows feature To use the feature open Control Panel and select System and Security and File History Related Topic About Types of Backup Backing Up Your Data when You...

Page 284: ...m image to optical discs such as Blu ray Disc or DVD disc For details on how to create a system image refer to Windows Help and Support Details Note We will not restore or compensate for any lost or damaged data under any circumstances including failure of your VAIO computer Create Recovery Media soon after purchasing your VAIO computer In the event that you cannot make a backup copy of your data ...

Page 285: ...u select Custom rescue Notes on using VAIO Care Rescue Mode Recover or maintain your system Handle rescued files with care to protect from unauthorized access Disable the Windows hard disk drive encryption feature before using VAIO Care Rescue Mode Recover or maintain your system to back up and restore your data However rescued files which are not encrypted on the built in storage device can be ea...

Page 286: ... or more files and saved in a specified location or renamed depending on the location you select Use VAIO Data Restore Tool to restore the rescued files Details If an external hard disk drive or optical disc drive does not support the USB connection you need to install a driver Related Topic About Backup About Types of Backup Restoring Your Data with VAIO Data Restore Tool Creating a Restore Point...

Page 287: ...epending on when the restore point was created Typically restore points are created automatically for example when you install a driver However we recommend that you create a new restore point manually before installing any apps or drivers on your VAIO computer Refer to Windows Help and Support for information on creating a restore point Details Related Topic Restoring Your Data with VAIO Data Res...

Page 288: ...h drive to the USB port on your VAIO computer while the computer is in Normal mode 2 Turn off your VAIO computer 3 Press the ASSIST button to display the VAIO Care Rescue Mode screen and select Start from media USB device optical disc Follow the on screen instructions until the Choose an option screen appears 4 Select Troubleshoot Advanced options and System Restore 5 Select your operating system ...

Page 289: ...ore Tool window appears 4 Select Next If the User Account Control window appears select Yes Hint If you are signed in to your VAIO computer as a standard user you may be prompted to enter an administrator name and password 5 Follow the on screen instructions Note To restore copyright protected data such as music files organized by digital media playback apps use a backup tool specified by the app ...

Page 290: ...Setup Network Internet Connections Settings Backup Recovery Security Other Operations Notifications About NFC NFC supported models Near Field Communication NFC is a short range wireless technology The communication distance of NFC is approximately a maximum of 4 inches 10 cm 2012 Sony Corporation 290 ...

Page 291: ...ackup Recovery Security Other Operations Notifications About One touch functions NFC supported models One touch functions are Sony original functions which use NFC By touching One touch functions supported devices to each other you can establish communications between the supported devices without complicated settings 2012 Sony Corporation 291 ...

Page 292: ...s Details and select the Settings charm 2 Select Change PC settings in the lower right corner 3 Select Wireless in the left pane of the PC settings screen 4 Change the NFC setting under Wireless devices to Off Hint To use NFC One touch functions change Airplane mode to Off and the NFC setting under Wireless devices to On When Airplane mode is Off the wireless function setting is enabled and the WI...

Page 293: ...ns Settings Backup Recovery Security Other Operations Notifications Notes on NFC One touch functions NFC supported models In some countries or regions using NFC One touch functions may be restricted by the local regulations If you urgently need to disable NFC One touch functions turn off your VAIO computer 2012 Sony Corporation 293 ...

Page 294: ... PC settings in the lower right corner 3 Select Wireless in the left pane of the PC settings screen 4 Change Airplane mode to Off and the NFC setting under Wireless devices to On Hint For details information on Airplane mode refer to Windows Help and Support Details 5 Touch your VAIO computer with the NFC One touch functions supported device so that both the Touch marks on the computer and device ...

Page 295: ...o your preference The more you decrease the sensitivity the slower the pointer speed becomes The more you increase the sensitivity the faster the pointer speed becomes 1 Start VAIO Control Center Details and select Mouse and Keyboard 2 Select Details under Built in Pointing Devices 3 Select the Pointer tab 4 Drag the POINTER SPEED slider to adjust the speed 5 Select OK Related Topic Using the Opti...

Page 296: ...e the tapping function to avoid unintentional clicks caused by a light touch on the Optical Trackpad during the keyboard operations 1 Start VAIO Control Center Details and select Mouse and Keyboard 2 Select Details under Built in Pointing Devices 3 Select the Button tab 4 Clear the Enable Tapping check box 5 Select OK Related Topic Using the Optical Trackpad Enabling Disabling the Optical Trackpad...

Page 297: ...ns Enabling Disabling the Optical Trackpad You can enable disable the Optical Trackpad on your VAIO computer 1 Press and hold down the Fn key and press the F1 key Each time you press the keys the Optical Trackpad is enabled disabled Related Topic Using the Optical Trackpad Disabling the Tapping Function on the Optical Trackpad Adjusting the Optical Trackpad Sensitivity 2012 Sony Corporation 297 ...

Page 298: ...vely tap on the Optical Trackpad twice quickly To right click With the pointer on your desired item or object press the right button 4 once Depending on the location of the pointer you can display various shortcut menus To drag With the pointer on your desired item or object press the left button once and while holding down the button move your finger on the Optical Trackpad To drag and drop Drag ...

Page 299: ... 2012 Sony Corporation 299 ...

Page 300: ...he pen over the screen without touching it then move the pen in the desired direction To click tap Tap the desired point on the screen with the pen This is used to select an option such as OK or Cancel to select a menu item or other operations To double click double tap Tap the desired point on the screen twice in quick succession with the pen You can start an app such as a word processor or a spr...

Page 301: ... it To erase text Depending on the app you can erase text Press and hold down the upper button of the pen gently place the pen on the first text item to be erased then trace the pen over the text to the last text item to be erased Note Use the supplied pen or an optionally specified pen This pen does not have a power supply switch Insert the necessary battery in the pen to 301 ...

Page 302: ...en s nib if the writing is not smooth or you wish to try another shape nib Details To prevent them from being swallowed keep the pen s nib and cap out of children s reach Hint Some apps sense the pressure of the pen and will change the thickness of the line accordingly Push the button of the pen near the screen to start an app Active Clip Details Related Topic How to Use the Touch Screen Touch scr...

Page 303: ...move the Tail cap from the barrel of the pen then pull out the battery 2 Insert the battery into the pen with the side toward the nib 3 Reattach the Tail cap Note Do not remove the Tail cap except for when replacing the battery If you do not intend to use the pen for a while remove the battery The pen should not be used with a commercially available rechargeable battery Using a rechargeable batter...

Page 304: ...ons Replacing the Nib Digitizer Stylus supplied models Replace with a new nib supplied if the writing is not smooth or you wish to try another shape nib 1 Grasp the tip of the pen then pull out straight 2 Check the direction of the new nib and insert it into the barrel of the pen Note If the pen s nib is lost or broken contact an authorized Sony service support center 2012 Sony Corporation 304 ...

Page 305: ... then wipe remaining moisture away with a dry cloth Do not use solvents such as benzine acetone alcohol thinner or commercially available cleaners as these may cause damage to the surface or coating of your VAIO computer Use a blower to blow off debris and dust underneath the keys keycaps Do not remove any keycap from the keyboard Do not use a vacuum cleaner as it may cause a malfunction When clea...

Page 306: ...gh the use of computers and office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption For detailed information on the ENERGY STAR Program visit the following websites http www energystar gov USA http www eu energystar org Europe This computer is designed in compliance with the ENERGY STAR standards and delivered with ...

Page 307: ...s Settings Backup Recovery Security Other Operations Notifications About the Software License This product contains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Related Topic Read This First 2012 Sony Corporation 307 ...

Page 308: ... device is damaged the data cannot be restored To prevent losing data you should be careful when handling your VAIO computer To avoid damaging your built in storage device Do not subject your VAIO computer to sudden movements Keep your VAIO computer away from magnets Do not place your VAIO computer in a location subject to mechanical vibration or in an unstable position Do not turn off the power o...

Page 309: ...nd does not indicate a malfunction The amount of heat generation varies depending on external devices or apps in use If your VAIO computer or the AC adapter becomes extraordinarily hot turn off the computer unplug the AC adapter remove the battery pack if it is removable and then contact an authorized Sony service support center Power source Do not place heavy objects on the power cord or this cou...

Page 310: ... or trademarks of NVIDIA Corporation in the United States and other countries ArcSoft and the ArcSoft logo are registered trademarks of ArcSoft Inc ArcSoft WebCam Companion is a trademark of ArcSoft Inc AMD the AMD Arrow logo ATI and combinations thereof Radeon AMD Phenom AMD Turion AMD Athlon AMD Virtualization AMD V are trademarks of Advanced Micro Devices Inc SD Logo is a trademark SDHC Logo is...

Page 311: ...re not specified Features and specifications are subject to change without notice All other trademarks are trademarks of their respective owners Not all the software listed above may be delivered with your model 2012 Sony Corporation 311 ...

Page 312: ...igital audio device connected to the digital output port such as the HDMI output port What should I do if I do not hear sound from speakers or headphones What should I do if I hear microphone feedback from speakers when using my microphone What should I do if my microphone does not work What should I do if sound interruptions occur during video or audio playback 2012 Sony Corporation 312 ...

Page 313: ...if I cannot use the BLUETOOTH R function What should I do if other BLUETOOTH R devices cannot connect to my VAIO computer What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area Why can t I use BLUETOOTH R devices when I switch users Why can t I use the BLUETOOTH R function when I sign in to my VAIO computer as a user with a standard user account Why is my BLUETO...

Page 314: ...es Camera What should I do if captured images contain dropped frames and audio interruptions What should I do if captured images flicker Why are captured images poor in quality Why does the viewfinder show no images or poor quality images Why is the video input from the built in camera suspended momentarily 2012 Sony Corporation 314 ...

Page 315: ...s displayed on my TV screen or external display connected to the HDMI output port What should I do if no image is displayed on my external display or TV screen What should I do if some items do not fit on the computer screen What should I do if videos are not displayed on the computer screen What should I do if videos are not displayed smoothly Why do sound interruptions and or dropped frames occu...

Page 316: ...p Recovery Security Peripheral Devices Keyboard What should I do if I cannot enter certain characters with my keyboard What should I do if my VAIO computer screen freezes What should I do if my keyboard configuration is wrong What should I do if the pointer does not move 2012 Sony Corporation 316 ...

Page 317: ...ubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Memory card Why can t I write data to a memory card Why can t I write data to an SD memory card Why can t I write data to Memory Stick 2012 Sony Corporation 317 ...

Page 318: ... Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices NFC One touch functions What should I do if I cannot use NFC One touch functions 2012 Sony Corporation 318 ...

Page 319: ...l Devices Password What should I do if I forget the Windows password What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power on password three times consecutively 2012 Sony Corporation 319 ...

Page 320: ... to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Sensor Why doesn t the built in digital compass show the correct direction Why doesn t the computer screen rotate 2012 Sony Corporation 320 ...

Page 321: ...ty Peripheral Devices USB What should I do if I cannot charge the device connected to the USB port that supports USB charging You might be looking for the following topics What should I do if I cannot print a document What should I do if my VAIO computer does not recognize the USB device 2012 Sony Corporation 321 ...

Page 322: ... Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices BIOS What should I do if I forget the power on password to start my VAIO computer 2012 Sony Corporation 322 ...

Page 323: ...e Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Battery Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power 2012 Sony Corporation 323 ...

Page 324: ... Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Computer Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power 2012 Sony Corporation 324 ...

Page 325: ...o Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices HDMI What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port 2012 Sony Corporation 325 ...

Page 326: ...AIO computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for the...

Page 327: ...hooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Microphone What should I do if I hear microphone feedback from speakers when using my microphone What should I do if my microphone does not work 2012 Sony Corporation 327 ...

Page 328: ...Peripheral Devices Optical Trackpad How do I avoid unintentional clicks caused by a light touch on the Optical Trackpad How do I disable the Optical Trackpad What should I do if my VAIO computer screen freezes What should I do if the pointer does not move Why can t I use the Optical Trackpad 2012 Sony Corporation 328 ...

Page 329: ... Hibernate mode What should I do if my VAIO computer does not turn on the power indicator light does not turn on in green What should I do if my VAIO computer does not turn on or the power button does not work the power indicator light blinks fast What should I do if the power indicator light turns on in green when I press the power button but the screen remains blank Why does a message appear and...

Page 330: ...ipheral Devices Software Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder You might be looking for the following topics What should I do if my game software does not work or it keeps crashing 2012 Sony Corporation 330 ...

Page 331: ...VAIO computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for th...

Page 332: ...ges contain dropped frames and audio interruptions What should I do if captured images flicker What should I do if my computer screen goes blank What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port What should I do if no image is displayed on my external display or TV screen What should I do if some items do not fit on the computer screen ...

Page 333: ...p Recovery Security Peripheral Devices Software What should I do if my game software does not work or it keeps crashing Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder 2012 Sony Corporation 333 ...

Page 334: ...if I cannot use the BLUETOOTH R function What should I do if other BLUETOOTH R devices cannot connect to my VAIO computer What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area Why can t I use BLUETOOTH R devices when I switch users Why can t I use the BLUETOOTH R function when I sign in to my VAIO computer as a user with a standard user account Why is my BLUETO...

Page 335: ...VAIO computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for th...

Page 336: ...AIO computer What should I do if I cannot connect my VAIO computer to an access point or the Internet What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I cannot use the Wi Fi R Wireless LAN function What should I do if I do not know the SSID or security key for the...

Page 337: ...stem to its factory default settings How do I create Recovery Media What should I do if I cannot create Recovery Media What should I do if I cannot recover my VAIO computer from the recovery area What should I do if I cannot start complete the recovery process What should I do if my VAIO computer becomes unstable Windows does not start What should I do if my VAIO computer becomes unstable Windows ...

Page 338: ... Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices BIOS What should I do if I forget the power on password to start my VAIO computer 2012 Sony Corporation 338 ...

Page 339: ...l Devices Password What should I do if I forget the Windows password What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power on password three times consecutively 2012 Sony Corporation 339 ...

Page 340: ...ser Guide Back Back to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices Printer What should I do if I cannot print a document 2012 Sony Corporation 340 ...

Page 341: ...ty Peripheral Devices USB What should I do if I cannot print a document What should I do if my VAIO computer does not recognize the USB device You might be looking for the following topics What should I do if I cannot charge the device connected to the USB port that supports USB charging 2012 Sony Corporation 341 ...

Page 342: ... my VAIO computer If you forget the password Details you cannot start your VAIO computer When you forget your user password Enter the machine password to reset the user password at the BIOS setup screen When you forget your machine password The password needs to be reset and a fee will be charged To reset the password contact an authorized Sony service support center 2012 Sony Corporation 342 ...

Page 343: ... What should I do if I do not hear sound from a digital audio device connected to the digital output port such as the HDMI output port To output sound from a digital audio device connected to the digital output port on your VAIO computer you need to change the sound output to the digital audio device Details 2012 Sony Corporation 343 ...

Page 344: ...he volume is turned off select Deactivate muting to turn on the volume When the volume is minimized turn up the volume When connecting external speakers or headphones check the following Make sure external speakers or headphones are properly connected to your VAIO computer Details If external speakers require external power make sure the speakers are securely connected to an AC outlet Make sure ex...

Page 345: ...s What should I do if I hear microphone feedback from speakers when using my microphone Microphone feedback may occur when your microphone receives the sound from a sound output device such as speakers Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone 2012 Sony Corporation 345 ...

Page 346: ...rk Check if your microphone is selected as a recording device Open Control Panel Details and select Hardware and Sound Select Sound and check if there is a check mark on your desired microphone icon on the Recording tab If not select the icon and Set Default If the icon is not displayed make sure the microphone is properly connected to your VAIO computer 2012 Sony Corporation 346 ...

Page 347: ...pheral Devices What should I do if sound interruptions occur during video or audio playback Sound interruptions may occur when the CPU load is high In this case reduce the CPU load by exiting all running apps other than a playback app or by disabling unnecessary audio effects applied to playback 2012 Sony Corporation 347 ...

Page 348: ...ters due to obstacles between the devices radio wave quality ambient environment that includes existence of walls and materials of such walls or apps in use In such a case move the computer away from obstructions or closer to the device Check that the BLUETOOTH function of the device you want to communicate with is on and the device is not in the power saving mode Check that the BLUETOOTH function...

Page 349: ...dicator light on your VAIO computer is on When the WIRELESS indicator light is off you cannot use the BLUETOOTH function Make sure the BLUETOOTH function is enabled Open the charms Details and select the Settings charm Select Change PC settings in the lower right corner then select Wireless in the left pane Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On 2012 S...

Page 350: ...our VAIO computer has been properly performed Some BLUETOOTH devices require authentication pairing before establishing connection with another device Perform the authentication process before connecting to such devices Make sure that your VAIO computer allows BLUETOOTH devices to find the computer Select arrow in the desktop notification area Details right click the BLUETOOTH icon and select Open...

Page 351: ...harms Details and select the Settings charm Select Change PC settings in the lower right corner then select Wireless in the left pane Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On Check the BLUETOOTH settings Open Control Panel Details and select Hardware and Sound and Devices and Printers Right click the computer icon and select Bluetooth settings and the Sh...

Page 352: ... Network Internet Backup Recovery Security Peripheral Devices Why can t I use BLUETOOTH R devices when I switch users If you switch users without signing out from your system BLUETOOTH devices will not work Be sure to sign out before switching users 2012 Sony Corporation 352 ...

Page 353: ...pheral Devices Why can t I use the BLUETOOTH R function when I sign in to my VAIO computer as a user with a standard user account The BLUETOOTH function may not be available to a user with a standard user account on your VAIO computer Sign in to the computer as a user with administrative rights 2012 Sony Corporation 353 ...

Page 354: ...H standard employed on the BLUETOOTH device with which you want to communicate is not the same version as the one employed on your VAIO computer the communication speed may become slower If your VAIO computer is compliant with BLUETOOTH high speed technology and the following two conditions are met high speed communications are available However some BLUETOOTH profiles do not support high speed co...

Page 355: ...s The effect settings on your app may cause dropped frames Refer to the help file included with the app for more information There may be more app running than your VAIO computer can handle Exit the apps that you are not currently using This problem may occur while your VAIO computer is running on the power saving plan which reduces the CPU performance Check the current power plan Details 2012 Son...

Page 356: ...when you use the built in camera under fluorescent lights and is due to a mismatch between the lighting output frequency and the shutter speed To reduce flicker noise change the direction of your VAIO computer so that you can adjust the direction of the built in camera Some apps offer adjustable parameters such as brightness or power frequencies to eliminate flicker noise 2012 Sony Corporation 356...

Page 357: ...Recovery Security Peripheral Devices Why are captured images poor in quality Images captured under fluorescent light may contain light reflections A dark portion in captured images may contain noise The area on and around the built in camera is soiled Clean the area Details 2012 Sony Corporation 357 ...

Page 358: ...rectly when another camera app is running Exit the current app before starting another You may not be able to use another camera app that uses the built in camera while using the gesture function The viewfinder may show some noise for example horizontal streaks when you are viewing a rapid moving object This is normal and does not indicate a malfunction If the problem persists restart your VAIO co...

Page 359: ...Apps Network Internet Backup Recovery Security Peripheral Devices Why is the video input from the built in camera suspended momentarily The video input may be suspended momentarily if A shortcut key with the Fn key is used The CPU load increases 2012 Sony Corporation 359 ...

Page 360: ...Peripheral Devices How do I change the LCD brightness Press the Fn F5 or Fn F6 keys to adjust the LCD brightness of your VAIO computer Details To adjust the LCD brightness of the connected external display such as a computer display or a TV use the brightness control on the external display 2012 Sony Corporation 360 ...

Page 361: ...y Press the Fn F7 keys several times to select your desired display output and then press the Enter key Details If you wait for a while and the computer screen remains blank follow the procedures below Press and hold down the Power button for more than four seconds check if the power indicator light is off and then turn on your VAIO computer If the problem persists press and hold down the Power bu...

Page 362: ...n my TV screen or external display connected to the HDMI output port Reconnect the HDMI cable not supplied Details Make sure you are using an HDCP compliant display The copyright protected content is not displayed on a non HDCP compliant display Change the screen resolution of the connected TV or external display Details Images may appear on the screen 2012 Sony Corporation 362 ...

Page 363: ... Network Internet Backup Recovery Security Peripheral Devices What should I do if no image is displayed on my external display or TV screen Press the Fn F7 keys several times to select your desired display output and then press the Enter key Details 2012 Sony Corporation 363 ...

Page 364: ...s What should I do if some items do not fit on the computer screen Check that the text size is set to 100 If not some items for example an app menu may not be displayed correctly depending on the apps you are using Refer to Windows Help and Support for more information on how to change the text size Details 2012 Sony Corporation 364 ...

Page 365: ...lay high resolution videos In such a case lower the resolution of the LCD screen Details If you have selected to use an external display using the Fn F7 keys and the external display is disconnected from your VAIO computer the computer screen may be unable to display the video In such a case stop video playback press the Fn F7 keys to select the computer screen as the display output and then press...

Page 366: ... the display output to both the computer screen and an external display change the display output to either of them Some videos may not be displayed smoothly depending on the type or bit rate of videos Lowering the screen resolution may improve video playback performance Details If data access to a memory card is in progress the media access indicator light is on wait until the data access ends an...

Page 367: ... such as those recorded with the AVCHD digital video camcorder Playing high definition videos requires substantial hardware resources such as CPU GPU or system memory performance on your VAIO computer During the video playback some operations and or functions may become unavailable and sound interruptions dropped frames and playback failure may occur depending on the configuration of the computer ...

Page 368: ...f the Caps Lock indicator light on the Caps Lock key is on or off When the indicator light is on characters typed will appear in uppercase or lowercase if you also hold down the Shift key When the indicator light is off characters typed will appear in lowercase or uppercase if you also hold down the Shift key Press the Shift Caps Lock keys to turn the Caps Lock indicator light on or off 2012 Sony ...

Page 369: ...y VAIO computer screen freezes Restart your VAIO computer Press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Restart If the problem persists press and hold down the Power button for more than four seconds or slide the Power switch to the right for more than four seconds 2012 Sony Corporation 369 ...

Page 370: ...at should I do if my keyboard configuration is wrong The language layout of your keyboard is labeled on the packaging box If you choose a different regional keyboard when you complete the Windows setup the key configuration will be mismatched To change the keyboard configuration refer to Windows Help and Support 2012 Sony Corporation 370 ...

Page 371: ... before moving the pointer again If the pointer still does not move press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Shut down If the problem persists press and hold down the Power button or slide the Power switch to the right for more than four seconds Turning off the computer with the Ctrl Alt Delete keys the Power button or the Pow...

Page 372: ...t Backup Recovery Security Peripheral Devices Why can t I write data to a memory card Some types of memory cards are equipped with an erasure prevention switch to protect data from unintentional erasure or overwriting Make sure the erasure prevention switch is off 2012 Sony Corporation 372 ...

Page 373: ...rk Internet Backup Recovery Security Peripheral Devices Why can t I write data to an SD memory card You cannot use SD memory cards if Disabled is selected for the SD memory card slot in the BIOS setup screen In such a case change the BIOS setting Details 2012 Sony Corporation 373 ...

Page 374: ...Network Internet Backup Recovery Security Peripheral Devices Why can t I write data to Memory Stick You cannot use Memory Stick if Disabled is selected for the Memory Stick slot in the BIOS setup screen In such a case change the BIOS setting Details 2012 Sony Corporation 374 ...

Page 375: ...vice You may need to change the device settings depending on the device you use For detailed information refer to the manual that came with your device Enable NFC One touch functions Open the charms Details and select the Settings charm Select Change PC settings in the lower right corner and select Wireless in the left pane Turn off Airplane mode and change the NFC setting under Wireless devices t...

Page 376: ...get the Windows password The Windows password is case sensitive Check your password and enter again Log on using a user account that has system administrator privileges to reset your password If you forget all passwords for system administrator accounts you cannot reset any Windows passwords You need to perform system recovery Details 2012 Sony Corporation 376 ...

Page 377: ...a wrong power on password three times consecutively Press and hold down the Power button for more than four seconds and check if the power indicator light is off Then restart your VAIO computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password If you forget the power on password you cannot start your VAIO co...

Page 378: ...y affected by magnetic interference and it may not work correctly Inside an elevator or a room built with ferrous materials such as iron frames or reinforced concrete Near a reinforced concrete structure such as a footbridge or an airport or a train station concourse Near or inside a train or a car Near a transformer on the ground or high voltage power lines Near a metallic product such as a metal...

Page 379: ...may be disabled Press the rotation lock button on your VAIO computer to enable disable the rotation The screen rotation is disabled while your VAIO computer is connected to an external display If you connect the computer to an external display while using the computer in portrait orientation the computer screen automatically changes to landscape horizontal orientation 2012 Sony Corporation 379 ...

Page 380: ... Hardware Apps Network Internet Backup Recovery Security Peripheral Devices What should I do if I cannot charge the device connected to the USB port that supports USB charging Make sure that the USB Charging setting is enabled Details 2012 Sony Corporation 380 ...

Page 381: ...tus of your printer is displayed as online or ready Then make sure the printer settings are correctly configured as instructed in the manual that came with the printer Make sure your printer is set to Set as Default Printer Refer to Windows Help and Support for more information Details Make sure your printer is compatible with Windows installed on your VAIO computer Make sure your printer is conne...

Page 382: ...iver for the USB device before connecting the device Refer to the manual that came with the USB device for more information Try using another USB port on your VAIO computer The USB driver could be installed to the specific port you used the first time you connected the device USB hubs may prevent the USB device from working because of a power distribution failure We recommend you connect the devic...

Page 383: ...y VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power While your VAIO computer is running on battery power the CPU clock frequency is reduced for power conserving purposes which causes the computer to run slowly This is normal and does not indicate a malfunction 2012 Sony Corporation 383 ...

Page 384: ... my VAIO computer If MAC address filtering of your access point is enabled register the MAC address of your VAIO computer in the setup screen of the access point Otherwise the computer cannot connect to the access point Open Command Prompt Details enter ipconfig all and then press the Enter key You can find the physical address MAC address in the Physical Address field under Wireless LAN adapter W...

Page 385: ...cation with a device whose SSID is set to ANY and the SSID of your VAIO computer or the access point is set to ANY When the access point is in stealth mode For more information refer to the manual that came with your access point or consult your Wi Fi service provider Make sure your VAIO computer and access point are connected to one another Details Connection capability is affected by distance ob...

Page 386: ... other devices are communicating via the access point Wait for a while and try again Change the channel setting of your access point By changing the channel interference on your wireless network may be reduced and data transfer speed may improve If access point channel interference occurs data transfer speed may be reduced If your access point interferes with other access points change the access ...

Page 387: ...o On To use the Wi Fi function on your VAIO computer you need to configure the Wi Fi settings Check the Wi Fi settings of the computer Details Make sure the wireless device is enabled in the BIOS setup screen If Disabled is selected for the wireless device in the BIOS setup screen you cannot use the wireless function In such a case select Enable Details If a connection utility app supplied with a ...

Page 388: ...et Backup Recovery Security Peripheral Devices What should I do if I do not know the SSID or security key for the access point You can find the key in the setting screen of your access point Refer to the manual that came with your access point for more information 2012 Sony Corporation 388 ...

Page 389: ...ing Hardware Apps Network Internet Backup Recovery Security Peripheral Devices How do I avoid unintentional clicks caused by a light touch on the Optical Trackpad To avoid unintentional operation disable the tapping function Details 2012 Sony Corporation 389 ...

Page 390: ...pps Network Internet Backup Recovery Security Peripheral Devices How do I disable the Optical Trackpad Press the Fn F1 keys to disable the Optical Trackpad Details Alternatively start VAIO Control Center Details then disable the Optical Trackpad 2012 Sony Corporation 390 ...

Page 391: ...evices Why can t I use the Optical Trackpad The Optical Trackpad is disabled Press the Fn F1 keys to enable the Optical Trackpad Details Alternatively start VAIO Control Center Details then enable the Optical Trackpad Make sure that the Enable Tapping check box is selected in the settings window Details 2012 Sony Corporation 391 ...

Page 392: ...etwork Windows does not allow you to turn off the computer In addition some peripheral device drivers for the peripheral devices do not support the feature to force the computer to shut down If the computer screen freezes press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Shut down If your VAIO computer freezes with a message indicating...

Page 393: ...Recovery Security Peripheral Devices What should I do if VAIO Care Rescue Mode starts when I turn on my VAIO computer You may have accidently pressed the ASSIST button rather than the Power button Exit VAIO Care Rescue Mode and locate the Power button on your VAIO computer 2012 Sony Corporation 393 ...

Page 394: ...ecovery Security Peripheral Devices What should I do if my VAIO computer does not enter Hibernate mode Select Choose what the power button does in the Power Options window Details Select Change settings that are currently unavailable the Hibernate check box and Save changes 2012 Sony Corporation 394 ...

Page 395: ...hree to five seconds with a thin straight object such as a paper clip Wait about five minutes and then put all cables and devices back in place and turn on the computer again Before using your VAIO computer for the first time you need to connect the computer to a power source with the AC adapter Check that you are using the supplied Sony AC adapter For your safety use only the genuine Sony AC adap...

Page 396: ...r button does not work the power indicator light blinks fast Your VAIO computer may not recognize the battery pack In this case push and hold the battery off button for three to five seconds with a thin straight object such as a paper clip If the problem persists contact an authorized Sony service support center and replace the battery pack with a new one specified by Sony 2012 Sony Corporation 39...

Page 397: ...e that following these procedures may cause working data to become corrupted Disconnect all peripheral devices such as a printer or a USB device and your VAIO computer from the network if any Press and hold down the Power button for more than four seconds and make sure the power indicator light is off Then turn on your VAIO computer again If the problem persists reset the battery pack Press and ho...

Page 398: ...een changed from the factory default settings Press the ASSIST button while your VAIO computer is off to display the VAIO Care Rescue Mode screen then select Start BIOS setup Press the or key to select the Security tab select Factory Default and then press the Enter key When the confirmation prompt appears press the Enter key and restart the computer If a message appears even after you restart you...

Page 399: ...covery Security Peripheral Devices Why does my VAIO computer automatically turn off When the battery pack is running out of power your VAIO computer automatically enters Hibernate mode and eventually turns off Connect the AC adapter to the computer or charge the battery pack 2012 Sony Corporation 399 ...

Page 400: ...y game software does not work or it keeps crashing Check the website of the game if there are any patches or updates to download Make sure you have installed the latest video driver software On some VAIO computer models the graphics memory is shared with the system The optimal graphics performance in such a case is not guaranteed 2012 Sony Corporation 400 ...

Page 401: ...w can I reinstall the original apps and drivers You can restore the preinstalled apps and drivers using VAIO Care To restore them start VAIO Care Details and then select Advanced Tools Restore and recovery and Reinstall Applications and Drivers Refer to the help file included with VAIO Care for more information 2012 Sony Corporation 401 ...

Page 402: ...twork Internet Backup Recovery Security Peripheral Devices How can I restore my VAIO computer system to its factory default settings There are two ways to recover your VAIO computer system from Recovery Media Details and from the recovery area Details 2012 Sony Corporation 402 ...

Page 403: ...ack to Top How to Use Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices How do I create Recovery Media You can create Recovery Media using VAIO Care Details 2012 Sony Corporation 403 ...

Page 404: ...suggestions below Download and install the latest updates using VAIO Update Details Restart your VAIO computer And then try to create Recovery Media again If an AC adapter is supplied with an external optical disc drive plug the AC adapter into a power source Try other reliable media If the problem persists visit the VAIO online support website for further assistance 2012 Sony Corporation 404 ...

Page 405: ...e recovery area Recover your VAIO computer from Recovery Media if you have used apps to modify the recovery area installed a different operating system from the preinstalled one or formatted the built in storage device without using VAIO Care Rescue Mode Recover or maintain your system If the problem persists visit the VAIO online support website for further assistance 2012 Sony Corporation 405 ...

Page 406: ...e discs are not clean clean them and try recovering your VAIO computer again If you cannot recover your VAIO computer from the recovery area restart the computer and recover the computer from the recovery area again or use Recovery Media If you cannot recover your VAIO computer using a USB optical drive or USB flash drive connect the drive to another USB port or to the USB port that is compliant w...

Page 407: ...entify problems on your VAIO computer With the app you can check if the computer hardware a CPU a memory module and a built in storage device needs to be replaced To start VAIO Hardware Diagnostics select Tools and VAIO Hardware Diagnostics in VAIO Care Rescue Mode Recover or maintain your system Follow the instructions in Recovering from the Recovery Area to recover your VAIO computer Details If ...

Page 408: ...your VAIO computer from a system image backup if you have created the backup Refer to Windows Help and Support for more information Details If the problem persists follow the instructions in Refreshing Your VAIO Computer to reinstall the operating system Details If the problem persists after you refresh your VAIO computer follow the instructions in Recovering from the Recovery Area to recover the ...

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