Sony UP-CR10L, Operating Instructions Manual

Page: 54 / 172

54
Troubleshooting
Ap
pen
di
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Troubleshooting
Before sending the unit out for servicing, check the items
listed below. If you still cannot solve the problem, contact
your Sony Authorized Dealer.
Symptom Cause/Remedy
Cannot load paper roll. Are you trying to load 2UPC-C13,
C15 while adaptors are mounted
in the paper holder?
t Remove the adaptors and then
load the paper roll
(page 11) .
Paper roll was loaded,
but “no paper” message
appears. Paper roll may not have been
loaded correctly.
t
Ensure that paper roll is loaded
correctly
(page 12) .
Ribbon cartridge was
loaded, but “no ribbon
cartridge” message
appears. Ribbon may not have been loaded
correctly.
t Ensure that ribbon is loaded
correctly
(page 14) .
Out of paper message
appears, but there is
still paper in the unit. This is not a defect. Some spare
paper will be left over.
t
Remove the leftover paper and
load a new ribbon cartridge and
paper roll
(page 12) .
There is a white margin
on the printed image. The print position may not be
correct.
t Adjust the print position (page
24) .
Power does not switch
on. The power cord may not be
connected.
t
Make sure that the power cord
is connected
(page 10) .
The on/standby button may not
have been pressed correctly.
t
Make sure that the on/standby
button has been fully
depressed
(page 18) .
The unit does not
switch to standby. The unit may still be doing
processing.
t Wait a few moments for the unit
to stop processing.
An abnormal condition may have
caused the unit to stop
responding.
t Disconnect the power cord
from the power outlet. Then
reconnect the power cord, and
press the on/standby button.
Display not on or
difficult to see. Depending on the display angle,
the display may not be visible or
may be difficult to see.
t
The display angle can be
adjusted. Adjust the angle of
the display to improve the
display appearance
(page 8) .
Image data cannot be
read. A mounted memory card does not
contain any data.
t Insert a memory card that
contains image data.
Data has been recorded on a
memory card in a format that the
unit does not recognize.
t Be sure to store image data in
a format that the unit can
recognize
(page 50) .
The memory card may not be
properly inserted.
t Make sure that the memory
card is fully inserted
(page 30) .
The memory card may not be
inserted in the correct direction.
t Set the memory card in the
direction shown on the
operation screen.
Symptom Cause/Remedy