15
12
Is your “PlayStation” placed on
a stable surface?
Install the “PlayStation” in a flat
stable place.
Do not shake or vibrate the
“PlayStation”.
If the problem persists,
b
Check
13
13
Check to see if another game
(or audio CD) will work.
If “Yes”,
b
Diagnosis
A
If “No”,
b
Diagnosis
B
14
Is the controller connected to
your “PlayStation”?
If not, connect it to the Controller port
of the “PlayStation”.
If the problem persists,
b
Check
15
15
Is the Analog Controller
(DUALSHOCK) set to the
appropriate mode for the
software?
Switch to the appropriate mode.
If the problem persists,
b
Check
16
16
Check to see if another
controller will work.
If “Yes”,
b
Diagnosis
D
If “No”,
b
Diagnosis
F
17
Check to see if another game
(or audio CD) will work.
If “Yes”,
b
Diagnosis
A
A
There is a problem with
the disc.
Clean the underside of the disc with
a CD cleaner and try to play it again.
To clean the disc, refer to the instruction
manual of the CD cleaner.
If the problem persists, the disc may
be defective.
B
The lens may be dirty.
Clean the lens by using a plastic lens
cleaning kit.
To clean the lens, refer to the instruction
manual of the plastic lens cleaning kit.
If the problem persists, call the
appropriate “PlayStation” customer
service number, which can be found
on the customer registration card,
within every “PlayStation” software
manual and on our website
www.playstation-europe.com
C
Moisture condensation
has occurred on the disc.
Remove the disc and leave it until the
moisture evaporates, or clean the
underside of the disc using a CD
cleaner.
D
There is a problem with
the controller.
Call the appropriate “PlayStation”
customer service number, which can
be found on the customer
registration card, within every
“PlayStation” software manual and
on our website
www.playstation-europe.com
E
Check the connection
between your
“PlayStation” and the
TV (or VCR).
Insert the plugs of the connecting
cable firmly into the connectors. If
the picture and the sound are still
picking up noise, the plugs may be
dirty or there may be a short inside
the cable. If the problem persists
even after trying another cable, call
the appropriate “PlayStation”
customer service number, which can
be found on the customer
registration card, within every
“PlayStation”software manual and
on our website
www.playstation-europe.com
F
There is a problem with
your “PlayStation”.
Call the appropriate “PlayStation”
customer service number, which can
be found on the customer
registration card, within every
“PlayStation”software manual and
on our website
www.playstation-europe.com
G
There is a problem with
the MEMORY CARD.
Call the appropriate “PlayStation”
customer service number, which can
be found on the customer
registration card, within every
“PlayStation”software manual and
on our website
www.playstation-europe.com
Diagnoses
If “No”,
b
Diagnosis
F
18
Is the MEMORY CARD inserted
in your “PlayStation”?
If not, insert it in the MEMORY
CARD slot of the “PlayStation”.
If the problem persists,
b
Check
19
19
Are there empty blocks on the
MEMORY CARD?
Keep empty blocks on the MEMORY
CARD.
If the problem persists,
b
Diagnosis
G
