Troubleshooting the Modem
My modem does not work.
Make sure the telephone cable is plugged into the cable jack. See
To connect a telephone cable
for more
information.
Make sure the telephone cable is working by plugging the cable into an ordinary telephone and listening for a dial
tone.
Make sure the telephone number the program is dialing is correct.
Make sure the software you are using is compatible with the computer's modem. (All preinstalled Sony programs are
compatible.)
If you are still experiencing problems, use the supplied Application Recovery CD(s) to reinstall the modem drivers.
See
To use the Application Recovery CD(s)
for more information.
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