Sony PCG-GRX690K, User Manual

Page: 148 / 264

Frequently asked questions
What do I do when my program stops responding or crashes?
 Try restarting your computer.
1. Click Start on the Windows
®
taskbar, and click Turn Off Computer .
2.
Click Restart .

If restarting your computer does not work, contact the software publisher or designated provider for technical
support. See
Program Support Information for contact information.
Why does the message, "You must insert the Application CD into your optical drive" appear, and the program does not
start?

Some titles require specific files that are located on the Application Recovery CD. Insert the disc, and try starting the
program again.
 Your optical drive may not be reading the disc.
 Make sure you place the CD in the tray with the label facing up.
Which program do I use for CD-R/CD-RW functions?
Use the preinstalled Sony SonicStage program and Windows
®
software to create CDs on your VAIO
®
computer, if the specific
model you purchased is preconfigured with all of the necessary components for CD-R and CD-RW capability.
Why can't I use the DVgate program?
If your computer is using the Ultimate Battery Life profile as a power saving mode, you cannot use DVgate or Smart
Connect software. Please select another profile. Preferably, connect your computer to AC power when using these
features.
Page 148