Sony MDR-10RBT User Manual Download Page 76

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Help Guide

MDR-10RBT

Top

Troubleshooting

Possible causes of symptoms

Getting Started

BLUETOOTH

One-touch

connection (NFC)

Music

Phone calls

Multi point

connection

Troubleshooting

Important

information

Contents list

Phone calls

The caller’s voice cannot be heard.

Check that both the headset and the BLUETOOTH smartphone

or mobile phone are turned on.

Check the connection between the headset and the

BLUETOOTH smartphone or mobile phone. Use the smartphone

or mobile phone and make a BLUETOOTH connection (HFP or

HSP) again.

Check that output of the BLUETOOTH smartphone or mobile

phone is set for the headset.

Check that the volume of the headset is not set too low.

Turn up the volume on the BLUETOOTH smartphone or mobile

phone if necessary.

If you are listening to music using the headset, stop playback,

press the

button on the headset and talk.

Low sound from the caller

Turn up the volume of the headset.

Turn up the volume on the BLUETOOTH smartphone or mobile

phone if necessary.

Summary of Contents for MDR-10RBT

Page 1: ...BLUETOOTH One touch connection NFC Music Phone calls Multi point connection Troubleshooting Important information Contents list MDR 10RBT Use this manual if you encounter any problems or have any questions 2013 Sony Corporation 1 ...

Page 2: ...on NFC Music Phone calls Multi point connection Troubleshooting Important information Contents list Getting Started Before First Use Before first use Features and location of parts Features Location and function of parts Power Charging the headset 2013 Sony Corporation 2 ...

Page 3: ... technology What you can do with BLUETOOTH function Steps to BLUETOOTH function BLUETOOTH connection Pairing and connecting with an Android smartphone Connecting with a paired Android smartphone Pairing and connecting with an iPhone Connecting with a paired iPhone Pairing and connecting with other BLUETOOTH devices Connecting with a paired BLUETOOTH device Indications of BLUETOOTH function 2013 So...

Page 4: ...formation Contents list One touch connection NFC One touch connection NFC Compatible smartphones Preparation on the smartphone About NFC Easy Connect App One touch connection Connecting with a smartphone by one touch functions Disconnecting the smartphone by one touch functions Switching the device by one touch functions 2013 Sony Corporation 4 ...

Page 5: ...Phone calls Multi point connection Troubleshooting Important information Contents list Music Listening to music Listening to music Controlling the audio device Using the headset by connecting the supplied cord Selecting the sound quality mode of music playback 2013 Sony Corporation 5 ...

Page 6: ...ETOOTH One touch connection NFC Music Phone calls Multi point connection Troubleshooting Important information Contents list Phone calls Phone calls Making a call Receiving a call Controlling the smartphone or mobile phone 2013 Sony Corporation 6 ...

Page 7: ...tion Troubleshooting Important information Contents list Multi point connection Multi point connection Connecting the headset with a music player and a smartphone mobile phone Connecting the headset with 2 Android smartphones Connecting the headset with an Android smartphone and an iPhone 2013 Sony Corporation 7 ...

Page 8: ...tion Troubleshooting Important information Contents list Troubleshooting To deal with a trouble What can I do to solve a problem Possible causes of symptoms Table of contents for symptoms and possible causes Power and charging BLUETOOTH connection One touch connection NFC Music Phone calls 2013 Sony Corporation 8 ...

Page 9: ... Started BLUETOOTH One touch connection NFC Music Phone calls Multi point connection Troubleshooting Important information Contents list Important information Important information License and trademark notice 2013 Sony Corporation 9 ...

Page 10: ... headset BLUETOOTH BLUETOOTH What is BLUETOOTH wireless technology What you can do with BLUETOOTH function Steps to BLUETOOTH function BLUETOOTH connection Pairing and connecting with an Android smartphone Connecting with a paired Android smartphone Pairing and connecting with an iPhone Connecting with a paired iPhone Pairing and connecting with other BLUETOOTH devices Connecting with a paired BLU...

Page 11: ...ed cord Selecting the sound quality mode of music playback Phone calls Phone calls Making a call Receiving a call Controlling the smartphone or mobile phone Multi point connection Multi point connection Connecting the headset with a music player and a smartphone mobile phone Connecting the headset with 2 Android smartphones Connecting the headset with an Android smartphone and an iPhone Troublesho...

Page 12: ...Power and charging BLUETOOTH connection One touch connection NFC Music Phone calls Important information Important information License and trademark notice 2013 Sony Corporation 12 ...

Page 13: ... printed manuals supplied Quick Start Guide and Reference Guide Quick Start Guide This covers initial settings and basic operations Reference Guide This includes information about using your wireless stereo headset safely and specifications of your wireless stereo headset For information about the customer support Web site access http www sony net About battery charging See Charging the headset on...

Page 14: ...ns tailored for the ears provide a wrap around feel with acoustic sealing to deliver powerful lows Lasting comfort The lightweight and super soft cushions provide comfort over long periods of use Enjoy music wirelessly from BLUETOOTH Stereo enabled music players and mobile phones NFC Easy Connect AAC and aptX codecs supported Plays music with high quality sound Embedded microphone enables hands fr...

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Page 16: ...oting Important information Contents list Location and function of parts Functions of buttons indicators and other parts on your wireless stereo headset are explained here Headband Right unit Left unit Built in antenna The BLUETOOTH antenna is built into the headset RESET button Details Press the button with a pointing object such as a pin to reset the headset Microphone 16 ...

Page 17: ...B cable to charge the headset INPUT jack Details Connect a music player etc to this jack by using the supplied cord Make sure that you insert the plug of the music player until it clicks Otherwise you may not hear the sound normally Jog switch Controls various call and playback functions N mark Details VOLUME button The button has a tactile dot Charging the headset 2013 Sony Corporation 17 ...

Page 18: ... Pro Windows 7 Home Basic Home Premium Professional Ultimate Windows Vista Service Pack 2 or later Home Basic Home Premium Business Ultimate Windows XP Service Pack 3 or later Home Edition Professional Media Center Edition 2004 Media Center Edition 2005 when using Macintosh Mac OS X version 10 3 or later Charging the headset Connect the supplied micro USB cable to the headset and then connect the ...

Page 19: ...If the headset detects a problem while charging the indicator red may turn off although charging is not complete Check for the following causes Ambient temperature exceeds the range of 5 C 35 C 41 F 95 F There is a problem with the battery In this case charge again within the above mentioned temperature range If the problem persists consult your nearest Sony dealer Notes If the headset is not used...

Page 20: ... Usage hours Status Approx usage hours Music playback time Max 17 hours SBC AAC Max 14 hours aptX Communication time Max 17 hours Standby time Max 450 hours Time stated above may vary depending on ambient temperature or conditions of use Checking the remaining battery When you turn on the headset by pressing the POWER button the indicator red flashes You can check the remaining battery by the numb...

Page 21: ...e you can use such a device in a bag or pocket BLUETOOTH standard is an international standard supported by thousands of companies all over the world and employed by various companies worldwide Communication System and Compatible BLUETOOTH Profiles of the headset Profile is standardization of the function for each BLUETOOTH device specification The headset supports the following BLUETOOTH version ...

Page 22: ... Due to the characteristic of BLUETOOTH wireless technology the sound played on the headset is slightly delayed from the sound played on the BLUETOOTH device during talking on the telephone or listening to the music Do not use the BLUETOOTH function on an airplane The radio waves may cause malfunction of the airplane and result in hazardous accidents What you can do with BLUETOOTH function 2013 So...

Page 23: ...less technology You can enjoy music wirelessly from a smartphone mobile phone or music player Also you can make or receive a call by operating the headset Listening to music You can enjoy music wirelessly from a smartphone mobile phone or music player Details Talking on the phone You can make and receive a call with your hands free while leaving your smartphone or mobile phone in your bag or pocke...

Page 24: ...You can connect the headset with a device by one touch using the NFC function Details Paring the headset with a BLUETOOTH device by operating the BLUETOOTH device Details In the case of the one touch connection you can perform steps 1 and 2 below by a one touch operation 1 Register pair a BLUETOOTH device smartphone mobile phone etc and the headset with each other 2 Use the BLUETOOTH device to mak...

Page 25: ...ile set it to HFP Notes To use the BLUETOOTH function the BLUETOOTH device to be connected requires the same profile as that of the headset Even if the device has the same profile functions may vary depending on the specifications Due to the characteristic of BLUETOOTH wireless technology the sound played on the headset is slightly delayed from the sound played on the BLUETOOTH device during talki...

Page 26: ...e the smartphone within 1 meter 3 feet of the headset 1 Enter pairing mode on the headset Press and hold the POWER button for more than 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button Note If pairing is not established within about 5 minutes pairing mode will be cancelled and the headset will turn off In this case start over from step 1 2 Select...

Page 27: ...e For details refer to the manual supplied with your smartphone The headset and the smartphone are paired each other and connected If they are not connected see step 2 of Connecting with a paired Android smartphone Tip To delete all pairing information see What can I do to solve a problem Note Once BLUETOOTH devices are paired there is no need for pairing again except in the following cases Pairin...

Page 28: ...ces have been paired the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one When recognition of the headset by the device to be connected is deleted The headset is initialized All pairing information is deleted Connecting with a paired Android smartphone 2013 Sony Corporation 28 ...

Page 29: ...econds Make sure that the indicator blue flashes after you release the button If the smartphone was connected with the headset the last time an HFP HSP connection is made when you turn on the headset While the headset is on you can make an A2DP connection music playback by pressing the button Check the connecting status on the smartphone If not connected proceed to step 2 2 Make the BLUETOOTH conn...

Page 30: ...Pairing and connecting with an iPhone 2013 Sony Corporation 30 ...

Page 31: ...ction When pairing the headset with an iPhone place the iPhone within 1 meter 3 feet of the headset 1 Enter pairing mode on the headset Press and hold the POWER button for more than 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button Note If pairing is not established within about 5 minutes pairing mode will be cancelled and the headset will turn of...

Page 32: ...n example For details refer to the manual supplied with your iPhone The headset and the iPhone are paired each other and connected If they are not connected see step 2 of Connecting with a paired iPhone Tip To delete all pairing information see What can I do to solve a problem Note Once BLUETOOTH devices are paired there is no need for pairing again except in the following cases Pairing informatio...

Page 33: ...8 devices have been paired the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one When recognition of the headset by the device to be connected is deleted The headset is initialized All pairing information is deleted Connecting with a paired iPhone 2013 Sony Corporation 33 ...

Page 34: ... 2 seconds Make sure that the indicator blue flashes after you release the button If the iPhone was connected with the headset the last time an HFP HSP connection is made when you turn on the headset While the headset is on you can make an A2DP connection music playback by pressing the button Check the connecting status on the iPhone If not connected proceed to step 2 2 Make the BLUETOOTH connecti...

Page 35: ...Pairing and connecting with other BLUETOOTH devices 2013 Sony Corporation 35 ...

Page 36: ...dset Press and hold the POWER button for more than 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button Note If pairing is not established within about 5 minutes pairing mode will be cancelled and the headset will turn off In this case start over from step 1 2 Perform the pairing procedure on the BLUETOOTH device to search for this headset MDR 10RBT ...

Page 37: ...he headset and the BLUETOOTH device to pairing mode At this time if passkey is set besides 0000 on the BLUETOOTH device pairing cannot be done with the headset Once BLUETOOTH devices are paired there is no need for pairing again except in the following cases Pairing information is deleted after repair etc The headset is paired with 9 or more devices The headset can be paired with up to 8 devices i...

Page 38: ...at the indicator blue flashes after you release the button If the BLUETOOTH device was connected with the headset the last time an HFP HSP connection is made when you turn on the headset While the headset is on you can make an A2DP connection music playback by pressing the button Check the connecting status on the BLUETOOTH device If not connected proceed to step 2 2 Make the BLUETOOTH connection ...

Page 39: ... 2013 Sony Corporation 39 ...

Page 40: ... flashes in red or blue to indicate the BLUETOOTH connection status Status Flashing pattern blue red Pairing mode Connectable Connecting Connected HFP HSP or A2DP Connected HFP HSP and A2DP Playing music or During a call Connected HFP HSP or A2DP Playing music or During a call Connected HFP HSP and A2DP Incoming call When the remaining battery power becomes low the indicator turns from blue to red...

Page 41: ...s communication between various devices such as mobile phones and IC tags Thanks to the NFC function data communication can be achieved easily just by touching the relevant symbol or designated location on NFC compatible devices By using the NFC function the headset is turned on automatically and then paired and connected with a BLUETOOTH device Compatible smartphones Smartphones with the NFC func...

Page 42: ...ble in some countries and or regions By the two dimensional code Use a two dimensional code reader app Tip If your smartphone has an NFC function such as that of Android 4 1 or later you may not need to install NFC Easy Connect to connect the headset with your smartphone by one touch In that case you do not need to perform this step above The operation and specifications may be different from the ...

Page 43: ...g Important information Contents list About NFC Easy Connect App NFC Easy Connect is Sony s original app for Android Phone available at Google Play Store To find out more about the functions search for NFC Easy Connect and download the free app The App may not be available in some countries and or regions Connecting with a smartphone by one touch functions 2013 Sony Corporation 43 ...

Page 44: ...on automatically and then proceeds to pairing and BLUETOOTH connection 1 Unlock the screen of the smartphone If you installed the NFC Easy Connect App in the smartphone start the NFC Easy Connect App 2 Touch the headset with the smartphone Touch the smartphone on the N marked part of the headset Refer to the manual of the smartphone for the designated location to be touched on the smartphone Follo...

Page 45: ...uching the headset with it 1 Unlock the screen of the smartphone If you installed the NFC Easy Connect App in the smartphone start the NFC Easy Connect App 2 Touch the headset with the smartphone Touch the smartphone on the N marked part of the headset Note The headset is not turned off automatically even if you disconnect it To turn the power off press and hold the POWER button for about 2 second...

Page 46: ...ch an NFC compatible smartphone on the headset the headset is connected with the smartphone that touched on the headset most recently If you touch the smartphone that is connected with the headset on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone is disconnected from the headset and connected with the BLUETOOTH device touched Note Unlock the screen of the smartphone b...

Page 47: ...enjoy basic remote control operation play stop etc of a BLUETOOTH device The headset supports SCMS T content protection You can enjoy music etc from a device such as a mobile phone or portable TV that supports SCMS T content protection The operation may vary depending on the BLUETOOTH device Refer to the manual supplied with your BLUETOOTH device 1 Connect the headset with a BLUETOOTH device 2 Wea...

Page 48: ... off and the headset turns off Tip When you finish playing music the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device Related topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Controlling the audio device 2013 Sony Corporation 48 ...

Page 49: ...H device Buttons Function Press once during pause to start playback Press and hold for 2 seconds during playback to stop Press once during playback to pause Press once to skip to the previous next song Press and hold to fast reverse fast forward To adjust the volume Press the VOLUME button Notes If the communication condition is poor the BLUETOOTH device may react incorrectly to the operation on t...

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Page 51: ...e POWER button Jog switch VOLUME button and microphone cannot be used If the connecting cord is connected to the headset while the headset is turned on the headset is turned off automatically When there is an incoming call When an incoming call arrives a ring tone will be heard via the headphones Accept the call using your smartphone or mobile phone and talk using the microphone of the phone You c...

Page 52: ...mode When the sound quality mode is switched the headset indicates the remaining battery capacity by flashing the indicator in red first and then in blue to indicate the sound quality mode You can check the current sound quality mode by the number of flashes of the indicator blue Mode Sound quality Number of flashes blue Priority on sound quality SBC high quality AAC or aptX selected automatically...

Page 53: ...is in the Standard mode turn it on while holding the VOLUME button down The Priority on stable connection mode is selected From the Priority on sound quality mode turn on the headset while holding the VOLUME button down Turn off the headset once then turn it on while holding the VOLUME button down again Notes The playback time may become shorter depending on the sound quality and the conditions un...

Page 54: ...or mobile phone 2 Use the buttons on your smartphone or mobile phone when making a call If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone With an HFP connection you can do this by pressing the button on the headset for about 2 seconds Refer to the manual supplied with your smartphone or mobile phone for the details of the operation...

Page 55: ...POWER button on the headset for about 2 seconds The indicator blue goes off and the headset turns off Related topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Receiving a call 2013 Sony Corporation 55 ...

Page 56: ...owing ways depending on your smartphone or mobile phone ring tone set on the headset ring tone set on the smartphone or mobile phone ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection Notes If you received a call using your smartphone or mobile phone some smartphones or mobile phones may have handset use priority In the case of the HFP connection talk on the headset by...

Page 57: ...he music the volume of a call does not change To end a call Press the button on the headset again After use 1 Disconnect the BLUETOOTH connection using the smartphone or mobile phone 2 Press and hold the POWER button on the headset for about 2 seconds The indicator blue goes off and the headset turns off Controlling the smartphone or mobile phone 2013 Sony Corporation 57 ...

Page 58: ...pplied with your smartphone or mobile phone Supported profile HFP Status button Outgoing call Press once to cancel outgoing call Press for about 2 seconds to change call device between the headset and the smartphone or mobile phone Incoming call Press once to answer call Press for about 2 seconds to reject call During call Press once to finish call Press for about 2 seconds to change call device b...

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Page 60: ...smartphone or mobile phone Note If you have previously connected this BLUETOOTH device an HFP or HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smartphone or mobile phone once using the phone then connect the devices again by repeating the process from step 2 To cal...

Page 61: ...ress the button on the headset again to switch back to music playback Related topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Connecting with a smartphone by one touch functions Connecting the headset with 2 Android smartphones 2013 Sony Corporation 61 ...

Page 62: ...th 2 smartphones separately one for listening to music and the other for making phone calls change the settings of the smartphones so that only one of the functions is connected for each smartphone 1 Pair the headset with both smartphones respectively 2 Use one of the smartphones to establish a BLUETOOTH connection with the headset 3 On the smartphone connected to the headset uncheck either Phone ...

Page 63: ... the button on the headset for about 2 seconds To receive a call When an incoming call arrives the music playback pauses and a ring tone is heard via the headset Press the button on the headset and talk using the microphone To end a call press the button on the headset again to switch back to music playback Note When no ring tone is heard even if an incoming call arrives stop music playback When r...

Page 64: ...one and an iPhone separately for listening to music and making phone calls change the settings on the Android smartphone so that only one of the functions is connected Connect the Android smartphone first and then connect the iPhone You cannot set the iPhone to connect one function only 1 Pair the headset with both smartphones respectively 2 Use the Android smartphone to establish a BLUETOOTH conn...

Page 65: ...headset for about 2 seconds To receive a call When an incoming call arrives the music playback pauses and a ring tone is heard via the headset Press the button on the headset and talk using the microphone To end a call press the button on the headset again to switch back to music playback Note When no ring tone is heard even if an incoming call arrives stop music playback When ringing press the bu...

Page 66: ...solve some issues by charging the battery 3 Reset the headset 4 Initialize the headset This operation resets volume setting etc and deletes all pairing information 5 Look up information on the issue on the customer support Web site http www sony net 6 If the approaches listed above fail to resolve the issue consult your nearest Sony dealer Resetting the headset Insert a small pin etc into the hole...

Page 67: ...the default setting All pairing information is deleted Table of contents for symptoms and possible causes 2013 Sony Corporation 67 ...

Page 68: ...ection Troubleshooting Important information Contents list Table of contents for symptoms and possible causes The following topics show possible causes and remedies for symptoms See an appropriate topic according to your problem Power and charging BLUETOOTH connection One touch connection NFC Music Phone calls Power and charging 2013 Sony Corporation 68 ...

Page 69: ... be done Check that you are using the micro USB cable supplied Check that the micro USB cable is connected to the headset and the computer firmly Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode Charging time is too long Check that the headset and the computer are directly connected not via a USB hub The headset cannot be recognized by a comp...

Page 70: ... 2013 Sony Corporation 70 ...

Page 71: ...on after pairing is complete The headset or the BLUETOOTH device is in sleep mode The BLUETOOTH connection is terminated Make the BLUETOOTH connection again Distorted sound Make sure that the headset is not receiving interference from a wireless LAN other 2 4 GHz wireless device or microwave oven The correspondence distance is short Sound skips If a device that generates electromagnetic radiation ...

Page 72: ...OWER button for about 2 seconds to turn off the headset Press and hold the POWER button and the button together for about 7 seconds The indicator blue flashes 4 times and the headset is reset to the default setting All pairing information is deleted One touch connection NFC 2013 Sony Corporation 72 ...

Page 73: ...nated location of the smartphone close to the N mark on the headset Depending on the smartphone or mobile phone you are using the NFC sensitivity may not be strong enough to connect the headset with just one touch In this case follow the procedure described in Pairing and connecting with an Android smartphone You cannot make a one touch connection while charging the battery because the headset can...

Page 74: ...he connected device if necessary Pair the headset and the BLUETOOTH device again Low sound level Turn up the volume of the headset Turn up the volume on the connected device if necessary Low sound quality Use the BLUETOOTH device and switch the BLUETOOTH connection to A2DP Advanced Audio Distribution Profile when HFP Hands free Profile or HSP Headset Profile is set If you have previously connected...

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Page 76: ...UETOOTH smartphone or mobile phone Use the smartphone or mobile phone and make a BLUETOOTH connection HFP or HSP again Check that output of the BLUETOOTH smartphone or mobile phone is set for the headset Check that the volume of the headset is not set too low Turn up the volume on the BLUETOOTH smartphone or mobile phone if necessary If you are listening to music using the headset stop playback pr...

Page 77: ...um Inc in the United States and in other countries Android is a trademark of Google Inc iPhone is a trademark of Apple Inc registered in the U S and other countries Microsoft Windows and Windows Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Macintosh and Mac OS are trademarks of Apple Inc registered in the U S and other countries...

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