Sony KV-27FV310 - 27" Fd Trinitron Wega, Service Manual

Page: 153 / 268

48
Operating Instructions
Channels
Picture in Picture (PIP)
Contacting Sony
Before calling our Customer Information Services Center, please have ready your TV’s serial number. It is located on
the rear of your TV or on the front cover of this manual. The person attending to your call will ask you for it.
Our Customer Information Services Center phone number is 1-800-222-SONY (7669) (US residents only) or (416) 499-
SONY (7669) (Canadian residents only).
Problem Possible Remedies
I cannot receive
higher number
channels (UHF) when
using an antenna
❏
Make sure Cable is set to Off in the Channel menu (page 33).
❏
Perform Auto Program to add channels that are not presently in
the memory (page 23).
Cable stations don’t
seem to work
❏
Make sure Cable is set to On in the Channel menu (page 33).
❏
Perform Auto Program to add channels that are not presently in
the memory (page 23).
I cannot get anything
but TV
❏
Be sure that you did not set the video in the Setup menu (page 42)
to skip your video inputs. If a video input has been set to
Skip , it
will be skipped when you press the TV/Video buttons for either
the main or PIP pictures.
Problem Possible Remedies
The remote control
doesn’t work in PIP
mode
❏
Press the TV FUNCTION button. You may have inadvertently
pressed the VCR/DVD FUNCTION button, which changes the
PIP buttons to VCR mode (page 26).
There is no window
picture or it is just
static
❏
Be sure your PIP window picture is set to a video source/channel
that has a program airing.
❏
You may be tuned to a video input with nothing connected to it.
Try cycling through your video inputs using the yellow PIP TV/
VIDEO button with the red dot (page 26).
I get the same
program in the
window picture as in
the main picture
❏
Both may be set to the same channel. Try changing channels in
either the main picture or the window picture (page 26).
❏
Your TV may be set up to select all your channels through a cable
box. The cable box will only unscramble one signal at a time, so
you cannot use the PIP feature. If possible, run a direct cable to the
VHF/UHF jack on your TV. This will only work if your cable
system provides an unscrambled signal (page 13).
I cannot see VIDEO
4-5 (Y, P
b
, P
r
) in PIP
❏
Connected equipment in VIDEO 4-5 (Y, P
b
, P
r
) is not visible in PIP.
01US01COV-BR2.book Page 48 Tuesday, February 4, 2003 11:51 AM