30 (E)
HKSP-R80
11. Troubleshooting
Failed to download the program data.
Condition :
The hardware is reset (i.e. the RESET button is pressed) or the power is off while
writing data into flash ROM.
Countermeasure :
.
When failure occurred when downloading the S-BUS driver software :
The IF-844 board or IF-1160 board module should be replaced. Contact your local
Sony Sales Office/Service Center.
.
When failure occurred when downloading the application program:
Set the switch S804 on the CPU-355 board to “F” and press the switch S1201. Then
download the application program through Ethernet again.
Connection is suddenly lost while the terminal is being set up using Ethernet.
Cause :
If no key entry is made for a certain period of time (default setting is 10 minutes), the
HKSP-R80 detects a timeout and the connection is stopped from the HKSP-R80 side
automatically.
Countermeasure : Set the timeout time to an appropriate value by referring to “4. Setting Network
Connection (IP Address)”.
n
If the timeout time is set to 0, it means the timeout time is infinite. When the timeout is
set to 0 and you quit HKSP-R80 without shutting down the connection between the PC
and HKSP-R80 that has already been connected before using Ethernet, the correspond-
ing port is left open and cannot be closed except by a hardware reset.
Backup CPU board is started but cannot be connected to the PC via Ethernet.
Cause :
A mismatch of information occurred between the backup board and the PC network
when the CPU-355 board is switched over between the main CPU-355 board and the
backup board.
Countermeasure : Initialize the information regarding the PC network as described in the following
procedure.
Initialization procedure
(1) Display the MS-DOS prompt or command prompt screen.
(2) Enter the following command from the command line.
“arp
\
-d
\
XXX.XXX.X.XXX”
(Enter the IP address set to this unit to the XXX.XXX.X.XXX portion. “
\
” indi-
cates a space.)
(3) Press the Enter.
System status screen is not displayed when the power is turned on.
Countermeasure :
.
Check whether the unit is correctly connected by the cable to the PC.
.
Check that the switch S803-3 on the CPU-355 board is set to ON.
.
Check the communication conditions by referring to Section 8-2.
.
Reinstall the program data correctly again by referring to Section 8-2.
Version number of the software is not correctly displayed in the V:DISPLAY UNIT
STATUS menu or the message “FAIL” appears.
Countermeasure : Check that the program data is correctly installed by referring to Section 8-2.
If the version number of the software is not correctly displayed even though the
program data is correctly installed, a component must be replaced. Contact your local
Sony Sales Office/Service Center.
