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Cannot insert dates on images.
• The camera does not have a feature for superimposing dates on images.
Cannot play back images.
• The folder/file name has been changed on your computer.
• Connect a micro HDMI cable (sold separately).
The image does not appear on the TV.
• Check whether the connection is correct (page 38).
Your computer does not recognize the camera.
• When the battery level is low, charge the camera.
• Turn on the camera and connect to a computer.
• Use the micro USB cable (supplied).
• Disconnect the micro USB cable (supplied) from both the computer and the camera, and connect it
again firmly.
• Disconnect all equipment other than the camera, the keyboard and the mouse from the USB
connectors of your computer.
• Connect the camera directly to your computer without passing through a USB hub or other device.
Cannot import images.
• Connect the camera and your computer correctly making a USB connection (page 43).
“PlayMemories Home” cannot be installed.
• Check the computer environment or installation procedure required to install “PlayMemories Home.”
“PlayMemories Home” does not work correctly.
• Quit “PlayMemories Home” and restart your computer.
Cannot play back images on your computer.
• Consult the computer or software manufacturer.
It takes too much time to transfer an image.
• Microwave ovens or Bluetooth-enabled devices use the 2.4 GHz wavelength and could hinder the
communication. If such devices are in the vicinity, move the camera away from those devices or shut
those devices down.
Viewing images
Computers
Wi-Fi
