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Cannot turn on the camera.
• Attach a charged battery pack.
• Make sure that the battery pack is inserted correctly (page 13).
The power turns off suddenly.
• Depending on the camera and battery temperature, the power may turn off automatically to protect
the camera. In this case, a message is displayed on the display panel before the power turns off.
• If you do not operate the camera for a certain period of time while the power is on, the camera turns
off automatically to prevent wearing down the battery pack. Turn the camera on again.
• If you have selected [OFF] in the Auto Power Off function, the power does not turn off automatically.
Battery life is short.
• You are using the camera in an extremely hot or cold location, or the charging is insufficient. This is
not a malfunction.
• If you have not used the camera for a prolonged period, the efficiency of the battery will be improved
by repeatedly charging and discharging it.
• When usable battery life becomes half the usual time, even after charging the battery pack fully, the
battery pack may need to be replaced. Consult your nearest Sony dealer.
Cannot charge the camera.
• Turn off the camera and make the USB connection.
• Disconnect the micro USB cable (supplied), and then reconnect it.
• Use the micro USB cable (supplied).
• Charge the battery pack in an ambient temperature of 10°C to 30°C (50°F to 86°F).
• Turn on the computer and connect the camera.
• Release the computer from sleep or hibernation status.
• Connect the camera directly to a computer using the micro USB cable (supplied).
• Connect the camera to a computer with the operating system that is supported by the camera.
The remaining charge indicator is incorrect.
• This phenomenon occurs when you use the camera in an extremely hot or cold location.
• A discrepancy arose between the remaining charge indicator and the actual remaining battery charge.
Fully discharge the battery pack once, then charge it to correct the indication.
• Fully charge the battery pack again. If the problem persists, the battery pack is worn out. Replace the
battery pack with a new one.
Operations using the memory card cannot be performed.
• If you use a memory card formatted on a computer, format it again on the camera (page 27).
Cannot record images.
• Check the free capacity of the memory card.
Battery pack and power
Memory card
Shooting movies
