Sony BRAVIA KD-55X75K Reference Manual Download | Manualshive

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Help Guide | High resolution HDR pictures are not displayed.

08-02_30.html[4/14/2022 9:37:37 AM]

>

Troubleshooting

>

Picture (quality)/screen

>

High resolution HDR pictures are not displayed.

High resolution HDR pictures are not

displayed.

The following are required to watch high resolution HDR pictures such as
4K (50p/60p)*.

Connect the 4K (50p/60p)* playable device.
Use a Premium High Speed HDMI™ Cable(s) that supports 18 Gbps.
Set [HDMI signal format] to [Enhanced format] by selecting [Settings]
— [Channels & Inputs] — [External inputs] — [HDMI signal format] —
the HDMI terminal you want to set.
Check whether the connected device has the latest settings or
firmware.

*

Availability depends on your model/region/country.

>

Troubleshooting

>

Picture (quality)/screen

>

High resolution HDR pictures are not displayed.

Getting Started

Using the TV with Other Devices

Connecting to a Network

Configuring the TV

Troubleshooting

F-829-100-11(1)
Copyright 2022 Sony Corporation

105

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Summary of Contents for BRAVIA KD-55X75K

Page 1: ...z le numéro de téléphone qui apparaît sur votre carte police de garantie Ne retournez pas le produit au magasin Sony Customer Support U S A https www sony com tvsupport Canada https www sony ca support United States Canada 1 800 222 SONY 1 877 899 SONY Call the telephone number that appears on your warranty card policy Please do not return the product to the store Read this manual before using thi...

Page 2: ...installation and setup Reference Guide this manual Safety Documentation Safety information remote control troubleshooting wall mount installation specification etc Help Guide On screen Manual Settings functions Internet connection troubleshooting etc To open it press the HELP button on the remote control and select Help Guide You can refer to the Help Guide with your smartphone https rd1 sony net ...

Page 3: ...he radiator at least 20 cm or more away from person s body excluding extremities hands wrists feet and ankles This device and its antenna s must not be co located or operating with any other antenna or transmitter except Grant condition Before setting up your TV Some TV models are packaged with a detached Table Top Stand so you can mount your TV to a wall right away See Installing the TV to the Wa...

Page 4: ...remove all of the accessories from the packaging before setting up your TV 2 Source To experience the stunning detail of your BRAVIA TV you need access to HD programming Upgrade your signal or content source to high definition 4K by contacting your HD service provider Bring the astonishing resolution of your Sony 4K Ultra HD TV to life with Sony 4K Ultra HD Blu ray Player The availability depends ...

Page 5: ...DE Display the digital program guide of TV or Cable Satellite box 1 DVR Display the Rec list of DVR 1 3 INPUT Display and select the input source etc Action menu Display Action menu BACK HOME VOL Volume JUMP MUTE CH Channel AUDIO 4 Select the sound of multilingual source or dual sound depend on program source SUBTITLE CC HELP Display the Customer Support menu REC Record the currently viewed progra...

Page 6: ...d If the Table Top Stand is attached to the TV the TV may require detaching the Table Top Stand see Detaching the Table Top Stand from the TV Prepare the TV for the Wall Mount Bracket before making cable connections For product protection and safety reasons Sony strongly recommends that installation of your TV on the wall be performed by qualified professionals Do not attempt to install it yoursel...

Page 7: ...d region country model 1 Remove the screws from the rear of the TV 2 Attach the Wall Mount Bracket not supplied using the screws not supplied Note If using an electric screwdriver set the torque at approximately 1 2 N m 12 kgf cm Be sure to fasten the Wall Mount Attachment when attaching them to the TV Use only a flat head screwdriver to install the Wall Mount Attachment Use of another tool might ...

Page 8: ...cture uniformity do not power on the TV with the LCD panel facing down When attaching the Table Top Stand again be sure to fasten the screws previously removed to the original holes on the rear of the TV Troubleshooting General troubleshooting for issues like black screen no sound frozen picture TV does not respond or network is lost do the following steps 1 Restart your TV by pressing the power b...

Page 9: ...ital Cable 1 135 Panel system LCD Liquid Crystal Display Panel LED Backlight Speaker output 10 W 10 W Wireless technology Protocol IEEE 802 11a b g n ac Bluetooth Version 5 0 Input Output jacks CABLE ANTENNA 75 ohm external terminal for RF inputs VIDEO IN Video Audio input HDMI IN 1 2 3 support 4K resolution HDCP 2 3 compatible Video 4096 2160p 50 60 Hz 1 4096 2160p 24 Hz 3840 2160p 50 60 Hz 1 384...

Page 10: ... ºF 104 ºF 1 Refer to the on screen menu to set HDMI signal format 2 Refer to the online Help Guide for details 3 Connect your audio system to the HDMI IN 3 to route TV audio to your audio system 4 Specified standby power is reached after the TV finishes necessary internal processes 5 Standby power consumption will increase when your TV is connected to the network Note Optional accessories availab...

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Page 12: ...ion et de signal fournis par votre câblodistributeur Manuel de configuration Installation et configuration du téléviseur Manuel de référence ce manuel Documentation de sécurité Consignes de sécurité télécommande dépannage fixation murale spécifications etc Manuel d aide manuel à l écran Réglages fonction connexion Internet dépannage etc Pour l ouvrir appuyez sur la touche HELP sur la télécommande ...

Page 13: ...C Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le radiateur et le corps humain à l exception des extrémités mains poignets pieds et chevilles Cet appareil et sa ou ses antennes ne doivent pas être placés à proximité d autres antennes ou émetteurs ni fonctionner avec eux sauf autorisation spéciale Avant d installer votre téléviseur Avec certains modèle...

Page 14: ...ments d une expérience télévision en 4K L installation la source le son et la configuration 1 Installation Maintenant que vous avez choisi la meilleure technologie qui soit en matière de téléviseurs ACL rétroéclairés par DEL veillez à retirer tous les accessoires de l emballage avant d installer votre téléviseur 2 Source Pour faire l expérience du niveau de détail incroyable qu offre votre télévis...

Page 15: ...e couleur GUIDE Affiche le guide des programmes numériques du téléviseur ou du syntoniseur câble satellite 1 DVR Affiche la liste des enregistrements du DVR 1 3 INPUT Permet d afficher et de sélectionner la source d entrée etc Menu Action Affiche le menu Action BACK HOME VOL Volume JUMP MUTE CH Canal AUDIO 4 Sélectionnez le son de la source multilingue ou le double son selon la source du programme...

Page 16: ...émonter le support de table du téléviseur reportez vous à la Démonter le support de table du téléviseur Préparez le téléviseur pour l installation du support de fixation murale avant d effectuer le raccordement des câbles Pour des raisons de sécurité et de protection du produit Sony recommande fortement que l installation de votre téléviseur sur le mur soit effectuée par un professionnel qualifié ...

Page 17: ...r certaines régions pays modèles 1 Retirez les vis à l arrière du téléviseur 2 Fixez le support de fixation murale non fourni à l aide des vis non fournies Remarque Si vous utilisez une visseuse électrique réglez le couple à environ 1 2 N m 12 kgf cm Assurez vous de bien serrer l accessoire de fixation murale lors de son installation sur le téléviseur Utilisez uniquement un tournevis plat pour ins...

Page 18: ...viter des irrégularités de l uniformité de l image ne pas allumer le téléviseur avec l écran ACL vers le bas Pour fixer de nouveau le support de table veillez à utiliser les vis que vous avez enlevées précédemment dans les mêmes orifices à l arrière du téléviseur Dépannage En cas de problèmes tels que écran noir aucun son image figée aucune réponse du téléviseur ou réseau perdu suivez les étapes s...

Page 19: ...lécommande ne fonctionne pas Remplacez les piles Vous avez oublié le mot de passe du contrôle parental Entrez 4357 comme NIP puis entrez le nouveau NIP Spécifications Système Système de téléviseur Selon votre pays sélection de zone modèle de téléviseur NTSC Norme de télévision en Amérique ATSC 8VSB terrestre 8VSB conforme avec ATSC QAM sur le câble ANSI SCTE 07 2000 n inclut pas la fonctionnalité ...

Page 20: ...imensions Environ l h p mm pouces avec support KD 65X75K 1 463 914 337 57 5 8 36 13 3 8 KD 55X75K 1 243 790 291 49 31 1 8 11 1 2 sans support KD 65X75K 1 463 852 87 57 5 8 33 5 8 3 1 2 KD 55X75K 1 243 729 84 49 28 3 4 3 3 8 schéma des trous pour la fixation murale KD 65X75K 400 200 mm KD 55X75K 400 200 mm taille des vis de fixation murale mm M6 longueur reportez vous à Fixer le téléviseur au mur P...

Page 21: ... aux États Unis et dans d autres pays Fabriqué sous licence de Dolby Laboratories Dolby Dolby Audio et le symbole double D sont des marques de commerce de Dolby Laboratories Licensing Corporation Google Google TV et logos associés sont des marques de commerce de Google LLC Netflix est une marque déposée de Netflix Inc Toutes les autres marques commerciales sont la propriété de leurs détenteurs res...

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Page 24: ...www sony ca registration Pour votre commodité Enregistrement en ligne Faire en sorte de compléter l enregistrement de votre téléviseur Canada États Unis https www sony ca registration https productregistration sony com Support Assistance https www sony com tvsupport https www sony ca support 2022 Sony Corporation Printed in Mexico ...

Page 25: ...ails see Using the Help Guide Recommended Topics Using the remote control Home menu Using the Quick Settings Introducing Android TV Troubleshooting Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation Search ...

Page 26: ...dates see the Software updates page The names of settings in the Help Guide may differ from those displayed on the TV depending on the TV s release date or your model country region The images and illustrations used in the Help Guide may differ depending on your TV model Design and specifications are subject to change without notice Hint To see if your TV is equipped with one of the functions desc...

Page 27: ...de Using the Help Guide 01_01 html 4 14 2022 9 34 39 AM Using Wi Fi to connect the TV to the Internet Network Getting Started Using the Help Guide Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 2 ...

Page 28: ...mote control varies depending on your model For descriptions of the remote control buttons refer to the Functions of the remote control buttons Use the Up Down Left and Right buttons to focus on the desired item Press the center of the Enter button to select the item currently in focus To return to the previous screen Press the BACK button Getting Started Watching TV Using the TV with Other Device...

Page 29: ...estions on the Sony Support Site Frequently Asked Questions for Troubleshooting Related topics Functions of the remote control buttons Using the remote control microphone The remote control does not operate Connecting to a Network Getting Started Remote control Using the remote control Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 4 ...

Page 30: ...ontent apps and settings The displayed Home Menu depends on whether a Google Account is added to the TV Some features do not apply depending on your model region country The images are for reference only They may differ from the actual screen A The Home Menu when a Google Account is set on the TV B The Home Menu when a Google Account is not set on the TV Getting Started Watching TV Using the TV wi...

Page 31: ... later and enjoy the TV set up Google TV from the Home Menu or settings menu If you delete the Google Account the TV will return to the factory default settings Hint Depending on the TV settings the Home screen will be displayed when the TV is turned on If you change the following setting you can change the screen that is displayed when the TV is turned on to the TV broadcast channel or external i...

Page 32: ... may be subject to change without notice For other information see Frequently Asked Questions on the Sony Support Site Frequently Asked Questions for Troubleshooting Getting Started Basic Operations Home menu Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 7 ...

Page 33: ... such as Speakers depending on the connected devices You can also display Settings from Quick Settings Note The menus displayed in the TV settings vary depending on your model region country Press the Quick Settings button on the remote control Move the focus to change a setting or select it Getting Started Basic Operations Using the Quick Settings Getting Started Watching TV Using the TV with Oth...

Page 34: ... from the Google Play Store Viewing Internet media Enjoying safe apps and video streaming services Security Restrictions Getting Started Introducing Android TV Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 9 Search ...

Page 35: ...cture quality screen Keyboard Broadcast reception Sound Network Internet apps Remote control accessories Power Connected devices LED Troubleshooting Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 10 Search ...

Page 36: ...eatures Keeping the TV updated Only on limited region country TV model Introducing Android TV Basic Operations Accessibility features Support Site Trademark information Getting Started Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 11 Search ...

Page 37: ...Guide Watching TV Watching TV Watching TV programs Watching TV Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 12 Search ...

Page 38: ...g content from your mobile device on the TV with Google Cast Computers cameras and camcorders Audio system Bluetooth devices CEC compatible devices Viewing pictures in 4K from compatible devices Using the TV with Other Devices Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Son...

Page 39: ...work Connecting to a network using a LAN cable Connecting to a network using a wireless connection Connecting to a Network Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 14 Search ...

Page 40: ...uide Configuring the TV Configuring the TV Settings Configuring the TV Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 15 Search ...

Page 41: ... 4K pictures HOME Picture adjustments Date Time Language Sound voice Voice search using Sound adjustments Speech recognition Remote control Remote control using Voice search HOME Quick Settings Inputs Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index 16 Search ...

Page 42: ...VD players connecting USB memory devices etc Computers Digital cameras camcorders Audio systems Apps Google Play Store YouTube Netflix File playback Computers Digital cameras camcorders Supported files and formats Other Restart System software update Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 17 ...

Page 43: ...te the software by using a USB storage device Use your computer to download the latest software from the Sony support website onto a USB storage device Insert the USB storage device to a USB port on the TV and the software update will start automatically If you will update the TV software by using a USB storage device you should read the cautions for update by USB storage device on the website For...

Page 44: ... Internet via a router Hint If you are using a modem with router functions you do not need to prepare a separate router Ask your service provider for information about your modem s specifications A LAN cable B Computer C Router D Modem E Internet Set up your LAN router For details refer to the instruction manual of your LAN router or contact the person who set up the network network administrator ...

Page 45: ... of content or personal information Contact your service provider or network administrator to confirm your network includes router functionality The network related settings that are required may vary depending on the Internet service provider or router For details refer to the instruction manuals provided by the Internet service provider or those supplied with the router You can also contact the ...

Page 46: ... environment A Computer B Wireless router C Modem D Internet Set up your wireless router For details refer to the instruction manual of your wireless router or contact the person who set up the network network administrator Press the Quick Settings button on the remote control then select Settings Network Internet Select a network you want to connect and set a password If your TV can not connect t...

Page 47: ...ng of your wireless router to 5 GHz which may help improve the video streaming quality The 5 GHz band may not be supported depending on your region country If the 5 GHz band is not supported the TV can only connect to a wireless router using the 2 4 GHz band Note The network related settings that are required may vary depending on the Internet service provider or router For details refer to the in...

Page 48: ...e Internet Network 06 02_01 html 4 14 2022 9 35 03 AM Connecting to a Network Connecting to a network using a wireless connection Using Wi Fi to connect the TV to the Internet Network Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 23 ...

Page 49: ...ote control Using the remote control Functions of the remote control buttons Getting Started Remote control Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 24 Search ...

Page 50: ... remote control buttons Functions of the remote control buttons The included remote control as well as the layout of the buttons the button names and the button icons vary depending on your model country region Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index 25 Search ...

Page 51: ...eo Only on limited region country TV model Access the Prime Video online service Color buttons Execute corresponding function at that time GUIDE Display the digital program guide For details refer to the Using the program guide page Google Assistant Microphone Talk to Google Assistant or search for various content with your voice Google Assistant is not available in certain languages countries reg...

Page 52: ... Press again to restore the sound CH Channel Select the channel AUDIO Select the sound of multilingual source or dual sound for the program currently being viewed depend on program source The accessibility shortcut service can be turned on or off by pressing and holding this button SUBTITLE CC Display CC Closed Captions settings menu to change captions for broadcast AV and supported apps when the ...

Page 53: ...Help Guide Functions of the remote control buttons 01 07_02 html 4 14 2022 9 35 09 AM Functions of the remote control buttons Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 28 ...

Page 54: ...shooting For troubleshooting information you can also refer to Frequently Asked Questions in our support site below http www sony net androidtv faq Troubleshooting Start here Frequently Asked Questions for Troubleshooting Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Cor...

Page 55: ...search for various content Press and hold the MIC Google Assistant button on your remote control The microphone on the remote control will be activated while the button is pressed and the LED on the remote control will light up Speak into the microphone while press and hold the MIC Google Assistant button Speech examples may be displayed depending on your model Search results are displayed when yo...

Page 56: ...ote An Internet connection and Google account are required to use Voice search The type of remote control supplied with the TV and the availability of a remote control with a built in microphone varies depending on your model region country An optional remote control is available in some models regions countries To use the microphone on the remote control you must add and set a Google Account to t...

Page 57: ...full reset restart of the TV is required Check if the remote control is working properly Point the remote control at the remote control sensor located at the front of the TV Keep the remote control sensor area clear from obstacles Fluorescent light can interfere with remote control operation try turning off any fluorescent light Check that the orientation of each battery matches the positive and n...

Page 58: ...s refer to the If a full reset restart of the TV is required and Frequently Asked Questions for Troubleshooting pages Note When you unplug the TV and plug it in again the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV This is because it takes time to initialize the system Wait for about 10 to 20 seconds then try again When you cannot se...

Page 59: ...he remote control does not operate 08 07_01 html 4 14 2022 9 35 18 AM Troubleshooting Remote control accessories The remote control does not operate Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 34 ...

Page 60: ...perations Home menu Using the Quick Settings Selecting inputs How the LED lights up Getting Started Basic Operations Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 35 Search ...

Page 61: ...If you do not have a Google account or want to create a shared account create a new account by accessing the following website https accounts google com signup The website above may vary depending on your region country It is also subject to change without notice For details refer to the Google homepage We recommend that you create a Google account on a computer or mobile device Press the HOME but...

Page 62: ...an purchase a Google Play gift card from various retailers To delete an app Press the HOME button select Apps from the Home menu select Google Play Store from the apps list and select My Apps If the supplied remote control has an APPS button you can press the APPS button to display the apps list Select an app to be deleted and then uninstall the app Related topics Connecting to a network using a L...

Page 63: ... selecting their tiles in the Home Menu Note An Internet connection is required to watch Internet content Related topics Enjoying safe apps and video streaming services Security Restrictions Connecting to a network using a LAN cable Using Wi Fi to connect the TV to the Internet Network Home menu Getting Started Introducing Android TV Viewing Internet media Getting Started Watching TV Using the TV ...

Page 64: ...Settings Apps Security Restrictions Note If you change the Security Restrictions settings your device and personal data are more vulnerable to attack by unknown apps from sources other than Play Store You agree that you are solely responsible for any damage to your device or loss of data that may result from using these apps Hint Other separate restrictions may be available depending on the app Fo...

Page 65: ...es If a full reset restart of the TV is required Frequently Asked Questions for Troubleshooting Troubleshooting Start here Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 40 Search ...

Page 66: ... size Screen format Wide mode changes automatically A black box appears on the screen High resolution HDR pictures are not displayed A message about an app asking for permission to access a TV function is displayed Troubleshooting Picture quality screen Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 ...

Page 67: ... keyboard is displayed To return to operation of the screen behind the on screen keyboard press the BACK button on the remote control Troubleshooting Keyboard Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 42 Search ...

Page 68: ...le images appear Only snow noise or a black picture appears on the screen There is picture or sound noise when viewing an analog TV channel Some channels are blank Poor reception or poor picture quality with digital broadcasts You cannot view digital channels You cannot receive or select channels Some digital cable channels are not displayed Getting Started Watching TV Using the TV with Other Devi...

Page 69: ...Help Guide Broadcast reception 08 04 html 4 14 2022 9 35 39 AM Broadcast HD formats have poor quality Troubleshooting Broadcast reception Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 44 ...

Page 70: ...hones Bluetooth audio device audio system and the TV speakers You are concerned about a delay between the picture and sound You cannot establish an eARC connection only models equipped with an HDMI IN eARC ARC terminal Troubleshooting Sound Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copy...

Page 71: ...t Network The picture and or sound quality from streaming apps is poor You can connect to the Internet but not to certain apps and services Troubleshooting Network Internet apps Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 46 Search ...

Page 72: ...accessories Remote control accessories The remote control does not operate Troubleshooting Remote control accessories Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 47 Search ...

Page 73: ...turns off automatically The TV turns on automatically The TV does not turn on Troubleshooting Power Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 48 Search ...

Page 74: ... folders take time to display You cannot find a connected HDMI CEC device Some media files in the USB device are not displayed Operation cuts out or a device does not work Some paid content cannot be played Troubleshooting Connected devices Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copy...

Page 75: ...ting LED LED The illumination LED sometimes lights up Troubleshooting LED Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 50 Search ...

Page 76: ...ge USB device may interfere with other connected devices beside it In such case connect to the other USB port VIDEO IN Connects to VCR Video game equipment DVD player Camcorder For a composite connection refer to Connecting a Blu ray or DVD player Headphone Connects to the headphone jack to listen to sound from the TV Supports 3 pole stereo mini jack only Note You cannot output sound from both the...

Page 77: ...It is a feature that sends audio to an audio system that supports eARC ARC through an HDMI cable If the audio system does not support eARC ARC you need to connect with DIGITAL AUDIO OUT OPTICAL Note The available terminal depends on your model region country DIGITAL AUDIO OUT OPTICAL Connects to the audio system with optical audio input When connecting an audio system not compatible with ARC using...

Page 78: ...e remote control microphone This feature is available for TVs in which the included remote control has a MIC Google Assistant button Getting Started Using voice recognition features Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 53 Search ...

Page 79: ...as program guides while it is in standby mode To keep your TV updated we recommend that you turn off the TV normally by using the power button on the remote control or TV Getting Started Keeping the TV updated Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 54 ...

Page 80: ... and holding the AUDIO button on the remote control for 3 seconds Hint The default setting for the function that operates when you press and hold the AUDIO button on the remote control for 3 seconds is TalkBack Enable the function using Accessibility shortcut in Accessibility and change the assigned feature using Shortcut service To use text to speech with the Help Guide view the Help Guide in the...

Page 81: ...line Help Guide please visit the Sony support website USA http www sony com tvsupport Canada http www sony ca support Getting Started Support Site Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 56 Search ...

Page 82: ... by Sony Corporation is under license Other trademarks and trade names are those of their respective owners Wi Fi and Wi Fi Alliance are registered trademarks of Wi Fi Alliance The Wi Fi CERTIFIED Logo is a certification mark of Wi Fi Alliance BRAVIA and BRAVIA Sync are trademarks or registered marks of Sony Corporation All other trademarks are the property of their respective owners Getting Start...

Page 83: ...Help Guide Trademark information 01_09 html 4 14 2022 9 36 14 AM Getting Started Trademark information Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 58 ...

Page 84: ...ching TV programs Watching TV programs Using the program guide Watching TV Watching TV programs Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 59 Search ...

Page 85: ...n a USB device Information about USB devices used for storing photos and music Supported files and formats Using the TV with Other Devices USB devices Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 60 Search ...

Page 86: ... ray and DVD players Connecting a Blu ray or DVD player Watching Blu ray and DVD discs Using the TV with Other Devices Blu ray and DVD players Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 61 Search ...

Page 87: ...te box Set top box cable satellite box Connecting a Set top box cable satellite box Using the TV with Other Devices Set top box cable satellite box Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 62 Search ...

Page 88: ...artphone or tablet to the same network that the TV is connected to Launch a Google Cast supported app on the mobile device Select the cast icon in the app The screen of the mobile device is displayed on the TV Note An Internet connection is required to use Google Cast Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to the Internet Network Using the TV with Ot...

Page 89: ...Help Guide Troubleshooting 08 html 4 14 2022 9 34 47 AM 64 ...

Page 90: ...Help Guide Getting Started 01 html 4 14 2022 9 34 49 AM 65 ...

Page 91: ...Help Guide Software updates 08 01_02 html 4 14 2022 9 34 58 AM 66 ...

Page 92: ... a computer and viewing stored content Connecting a camera or camcorder and viewing stored content Computer video signal specifications Using the TV with Other Devices Computers cameras and camcorders Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 67 Search ...

Page 93: ...dio system Adjusting an audio system Pass through audio formats supported with eARC only models equipped with an HDMI IN eARC ARC terminal Using the TV with Other Devices Audio system Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 68 Search ...

Page 94: ...Bluetooth devices Connecting a Bluetooth device Supported Bluetooth profiles Using the TV with Other Devices Bluetooth devices Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 69 Search ...

Page 95: ...vices CEC overview Using features available for CEC compatible devices Adjusting HDMI CEC settings Using the TV with Other Devices CEC compatible devices Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 70 Search ...

Page 96: ...K from compatible devices Viewing pictures in 4K resolution Settings for viewing pictures in 4K resolution with higher quality Using the TV with Other Devices Viewing pictures in 4K from compatible devices Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 71 Sear...

Page 97: ...on Connecting to a network using a wireless connection Using Wi Fi to connect the TV to the Internet Network Connecting to a Network Connecting to a network using a wireless connection Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 72 Search ...

Page 98: ...model region country Channels Inputs Display Sound Network Internet Accounts sign in Privacy Apps System Remotes Accessories Help Feedback Configuring the TV Settings Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 73 Search ...

Page 99: ...d programs Press the GUIDE button to display the program guide of a related channels service while it is running for example digital TV broadcast Watching TV Watching TV programs Using the program guide Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 74 Search ...

Page 100: ...Channels Channel Setup Digital Analog Digital auto tuning Analog auto tuning Preferences Channels Configures Shown channels Captions and Preferred language Info banner Display program information when channel is changed External inputs Configures the settings of the external inputs Manage inputs Choose to show or hide inputs and label the inputs according to their connected devices HDMI CEC Settin...

Page 101: ... remote control to switch to your preferred input HDMI signal format Enhance 4K HDMI signal format For details refer to the Settings for viewing pictures in 4K resolution with higher quality page Configuring the TV Settings Channels Inputs Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 76 ...

Page 102: ...s for helping users navigate their devices more easily You can turn on captions for streaming apps here for supported apps only and customize the appearance of captions limited to captions of certain TV features only About Displays information about the TV Date Time Adjusts the current time Language Selects the menu language The selected menu language will also set the voice recognition language K...

Page 103: ...ength of time Auto shut off turns off the TV automatically if no signal is detected for 15 minutes Cast Configures the operation permissions when casting from an external device System sounds Configures the System sounds setting Parental controls Configures the parental control settings Off On Disables Off or enables On parental control on the TV External input block Blocks inputs from being watch...

Page 104: ...07 01_12 html 4 14 2022 9 36 56 AM Retail mode settings Enriches the display for shop front use by setting Demo mode etc Configuring the TV Settings System Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 79 ...

Page 105: ...ustments Adjust the picture settings such as Brightness Color and Hue Picture mode Change the picture quality according to the content you are watching such as movies or sports For more details refer to the Picture adjustments advanced settings page Brightness Adjust the backlight to display the brightest whites and deepest blacks Getting Started Watching TV Using the TV with Other Devices Connect...

Page 106: ...re adjustments by pressing the Quick Settings button while watching TV then selecting Picture settings Screen Adjust the aspect ratio and viewable screen area Wide mode Adjust the picture size 4 3 default Automatic sizing for 4 3 pictures Sound adjustments You can configure various settings related to the TV s sound such as sound quality and sound mode Dialog enhancer Emphasizes voice Surround Vir...

Page 107: ...ou can also display Sound adjustments by pressing the Quick Settings button while watching TV then selecting Sound settings Audio output Adjust for audio system Speakers Selects TV speakers or Audio system Digital Audio Out Configure the output method when outputting digital audio This setting is not available when Speakers is set to TV speakers Configuring the TV Settings Display Sound Go to page...

Page 108: ...lect a connected device and then press the Enter button Note If there are no devices connected to an HDMI input the HDMI input may not be displayed in the Input menu To edit the input items Press the INPUT button Press the Right button or Left button depending on the TV s display language and select Edit Select the input device you want to show or hide Select Close Hint To change the order or hide...

Page 109: ... to the desired position and then press the Enter button on the remote control You can switch to TV broadcasting by simply pressing the TV button on the remote control Switching from the Home Menu Press the HOME button then select the input source from Inputs Getting Started Basic Operations Selecting inputs Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 84 ...

Page 110: ...an HDMI cable you can operate the device with the TV s remote control Related topics Using features available for CEC compatible devices Adjusting HDMI CEC settings Using the TV with Other Devices CEC compatible devices CEC overview Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 20...

Page 111: ...o the TV A Computer B HDMI cable not supplied Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo To check the video signal specifications Computer video signal specifications To view content stored on a computer After connecting the computer press the INPUT button then select the input the computer is connected to To check the supported file formats Supported files and format...

Page 112: ...s listed in Computer video signal specifications Depending on the connection status the image may be blurred or smeared In this case change the computer s settings and select another input signal from the Computer video signal specifications list Using the TV with Other Devices Computers cameras and camcorders Connecting a computer and viewing stored content Go to page top F 829 100 11 1 Copyright...

Page 113: ...an HDMI cable Use a cable that has an HDMI mini jack socket for the digital still camera camcorder end and a standard HDMI jack socket for the TV end A Digital still camera B Camcorder C HDMI cable not supplied Be sure to use an authorized HIGH SPEED HDMI cable bearing the HDMI logo To view content stored on a digital still camera camcorder After connecting the digital still camera camcorder turn ...

Page 114: ...ats Hint If you connect a CEC compatible device you can operate it by simply using the TV s remote control Make sure that the device is CEC compatible Some devices may not be compatible with CEC even though they have an HDMI jack socket Related topics CEC compatible devices Using the TV with Other Devices Computers cameras and camcorders Connecting a camera or camcorder and viewing stored content ...

Page 115: ...orted files and formats Photos Music Videos Audio sampling rates for videos External subtitles Using the TV with Other Devices USB devices Supported files and formats Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 90 Search ...

Page 116: ...rt the TV with the remote control Press and hold the power button on the remote control and select Restart The TV will turn off and then restart after about one minute Unplug the AC power cord mains lead If the problem persists after step 1 unplug the TV power cord mains lead from the electrical outlet and wait for 2 minutes Then plug the power cord mains lead back into the electrical outlet Hint ...

Page 117: ...her installed apps Press the Quick Settings button on the remote control then select Settings System About Reset Factory data reset Factory data reset Select Erase everything After the factory reset process completes successfully the TV will proceed into the Initial Setup wizard You must agree to the Google Terms of Service and Google Privacy Policy Troubleshooting Start here If a full reset resta...

Page 118: ...ors or walls between the wireless router and TV Turn the wireless router off and then on again If the network name SSID of the wireless router to which you want to connect is not displayed select Add new network under Other options to enter a network name SSID If the problem is not resolved even after the procedures above or if you cannot connect even with a wired network check the status of the n...

Page 119: ...AN cable is connected to an active server and the TV has acquired an IP address check your server s connections and configurations Press the Quick Settings button on the remote control then select Settings Network Internet Network status Related topics Using Wi Fi to connect the TV to the Internet Network Connecting to a network using a LAN cable Troubleshooting Network Internet apps The TV cannot...

Page 120: ...tus Illumination LED White on or blinking When the screen is off When the TV is turning on When receiving signals from the remote control When updating the software etc Related topics Software updates Getting Started Basic Operations How the LED lights up Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 82...

Page 121: ...ts settings press the Quick Settings button and select Picture settings Advanced Reset If you set Power saving to Low or High the black level will be enhanced Press the Quick Settings button on the remote control then select Settings System Power and Energy Power saving to Off to brighten the screen Note Picture quality depends on the signal and content The picture quality may improve if you chang...

Page 122: ... Dark picture Color is not correct Picture is too bright 08 02_04 html 4 14 2022 9 37 25 AM No color Dark picture Color is not correct Picture is too bright Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 97 ...

Page 123: ...e that the antenna is connected using a high quality 75 ohm coaxial cable Check the Motion setting Press the Quick Settings button and select Picture settings Advanced Motion Motionflow Off For Motionflow compatible models only Motionflow compatible models have Motionflow in Picture settings Advanced Motion Change the current setting of CineMotion to Off Press the Quick Settings button and select ...

Page 124: ...Help Guide Distorted picture The screen flickers 08 02_02 html 4 14 2022 9 37 28 AM Distorted picture The screen flickers Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 99 ...

Page 125: ...setting Wide mode when the aspect ratio of the original picture is 4 3 Auto When changing the channel or video input if Auto in Wide mode is selected the current Wide mode setting is automatically changed according to the input signal To lock the Wide mode setting choose other than Auto in Wide mode Wide zoom Enlarges the picture preserving the original picture as much as possible Normal Displays ...

Page 126: ...o 14 9 Displays a 14 9 picture in its original size Sidebars are shown to fill the 16 9 screen Wide mode when the aspect ratio of the original picture is 16 9 The picture may not be displayed as intended even if it has an aspect ratio of 16 9 Change the settings to switch to the desired display Auto When changing the channel or video input if Auto in Wide mode is selected the current Wide mode set...

Page 127: ... been converted into 4 3 letter box format in the correct aspect ratio 14 9 Displays a 14 9 picture in its original size Sidebars are shown to fill the 16 9 screen Note Auto in Wide mode will not expand the picture while the content switches since the content information is regulated by the channel signal provider You can manually change the Wide mode setting if desired which will remain in effect...

Page 128: ...n For more details check the documentation that came with your BD DVD or contact your program provider Programs broadcast in HD formats 720p and 1080i with 4 3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster Hint Some cable and satellite set top boxes can also control the size of the picture If you are using a set top box refer to...

Page 129: ...aptions settings in Accessibility or Captions in Channels Inputs Preferences Channels Option name differs depending on your region country You can select a different option from the current option Troubleshooting Picture quality screen A black box appears on the screen Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to...

Page 130: ...DMI Cable s that supports 18 Gbps Set HDMI signal format to Enhanced format by selecting Settings Channels Inputs External inputs HDMI signal format the HDMI terminal you want to set Check whether the connected device has the latest settings or firmware Availability depends on your model region country Troubleshooting Picture quality screen High resolution HDR pictures are not displayed Getting St...

Page 131: ...access to the displayed function You can check the list of app permissions categorized by TV function and change permission settings for each app Press the Quick Settings button on the remote control then select Settings Apps App permissions the desired TV function Troubleshooting Picture quality screen A message about an app asking for permission to access a TV function is displayed Getting Start...

Page 132: ...ure that the cable or cable connector of antenna is not damaged To watch streaming content connect the TV to the Internet Hint For more information please visit the Sony support website Support Site Related topics Using Wi Fi to connect the TV to the Internet Network Connecting to a network using a LAN cable Troubleshooting Broadcast reception Check these things first to troubleshoot your TV recep...

Page 133: ...asts Make sure that the antenna cable is connected to the correct ports at the TV connected devices wall Make sure that the cable is not old or that the inside of the connector is not short circuited Troubleshooting Broadcast reception Block noise or an error message appears and you cannot watch broadcasts Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configur...

Page 134: ... Advanced Motion Motionflow Off For Motionflow compatible models only Motionflow compatible models have Motionflow in Picture settings Advanced Motion Related topics Distorted picture The screen flickers Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Ghosting or double images appear Getting Started Watching TV Using the TV with Other Devices Connecti...

Page 135: ...antenna is broken or bent Check if the antenna has reached the end of its serviceable life 3 5 years for normal use 1 2 years at a seaside location Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Only snow noise or a black picture appears on the screen Getting Started Watching TV Using the TV with Other Devices Connecting to a Network C...

Page 136: ...that the antenna is connected using a high quality 75 ohm coaxial cable Keep the antenna cable away from other connecting cables Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception There is picture or sound noise when viewing an analog TV channel Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring...

Page 137: ... service The channel is used only for data no picture or sound Contact the broadcaster for transmission details Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Some channels are blank Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1...

Page 138: ...nintentionally such as by wind If you are using a TV signal booster adjust its signal gain If equipment such as a TV signal distributor is connected between the antenna and the TV it may affect the TV reception Directly connect the antenna and the TV to check if the reception is improved Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception P...

Page 139: ...area Upgrade to a higher gain antenna Related topics Check these things first to troubleshoot your TV reception You cannot receive or select channels Some digital cable channels are not displayed Troubleshooting Broadcast reception You cannot view digital channels Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page...

Page 140: ... Channel Setup Analog Digital Analog auto tuning Digital auto tuning Check that Signal type is set correctly You may try to setup Cable or Antenna to check the available signal Press the Quick Settings button on the remote control then select Settings Channels Inputs Channels Channel Setup Signal type Cable Set to receive and select cable channels Antenna Set to receive and select antenna channels...

Page 141: ...Help Guide You cannot receive or select channels 08 04_11 html 4 14 2022 9 38 05 AM You cannot receive or select channels Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 116 ...

Page 142: ...k with your cable company for more information The digital cable channel may be hidden under Shown channels under Preferences Channels Related topics Check these things first to troubleshoot your TV reception You cannot view digital channels Troubleshooting Broadcast reception Some digital cable channels are not displayed Getting Started Watching TV Using the TV with Other Devices Connecting to a ...

Page 143: ...ctually upscaled versions of standard definition broadcasts The picture is affected by the quality of the signal received which varies between channel and program Related topics Check these things first to troubleshoot your TV reception Troubleshooting Broadcast reception Broadcast HD formats have poor quality Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Conf...

Page 144: ...lect Settings Display Sound Audio output Speakers TV speakers If headphones are connected sound is not output from the TV speakers or audio system connected via ARC eARC only models equipped with an HDMI IN eARC ARC terminal Remove the headphones Related topics No audio or low audio with a home theater system Troubleshooting Sound No sound but good picture Getting Started Watching TV Using the TV ...

Page 145: ...able Keep the antenna cable away from other connecting cables To avoid TV interference make sure to use an undamaged antenna cable Related topics Distorted sound Troubleshooting Sound Audio noise Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 120 Search ...

Page 146: ... PCM Check if the Digital audio out volume setting of the TV is at maximum Press the Quick Settings button then select Sound settings Advanced Common Digital audio out volume When using HDMI input with Super Audio CD or DVD Audio DIGITAL AUDIO OUT OPTICAL may not provide an audio signal Related topics Audio noise Connecting an audio system Troubleshooting Sound No audio or low audio with a home th...

Page 147: ...e phones or optical devices When installing an optional device leave some space between the device and the TV Set Audio filter to Low or High to improve sound for analog reception Audio filter may not be available depending on your region country Related topics Audio noise Troubleshooting Sound Distorted sound Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Conf...

Page 148: ...dio system and the TV speakers To output sound from both the headphones Bluetooth audio device audio system and the TV speakers The TV cannot output sound from both the headphones or Bluetooth audio device and the TV speakers at the same time Troubleshooting Sound You want to output sound from both the headphones Bluetooth audio device audio system and the TV speakers Getting Started Watching TV U...

Page 149: ...tem is connected with an HDMI cable You can adjust the output timing of the picture and sound For details about supported models refer to the support site Support Site Related topics Adjusting an audio system Troubleshooting Sound You are concerned about a delay between the picture and sound Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Trou...

Page 150: ...I cable with Ethernet Connect the audio system to the TV s HDMI input terminal bearing the text ARC or eARC ARC Configure the settings as follows Settings Display Sound Audio output Speakers Audio system Enable the audio system s eARC feature Related topics Connecting an audio system Troubleshooting Sound You cannot establish an eARC connection only models equipped with an HDMI IN eARC ARC termina...

Page 151: ...wireless network connection quality varies depending on the distance or obstacles e g wall between the TV and the wireless router environmental interference and the quality of the wireless router In this case use a wired connection for the Internet or try the 5 GHz band The 5 GHz band may not be supported depending on your region country If the 5 GHz band is not supported the TV can only connect t...

Page 152: ... 2022 9 38 34 AM Related topics Connecting to a network using a LAN cable Using Wi Fi to connect the TV to the Internet Network Troubleshooting Network Internet apps The picture and or sound quality from streaming apps is poor Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 127 ...

Page 153: ...atic date time in System Date Time Check that the LAN cable and AC power cord mains lead of the router modem has been properly connected Your router modem must first be setup to connect to the Internet Contact your Internet service provider for router modem settings Try using the apps later The app content provider s server may be out of service Hint For more information please visit the Sony supp...

Page 154: ...een may have been turned off due to Sleep timer settings Check if Idle TV power off Auto shut off in Power and Energy is activated Troubleshooting Power The TV turns off automatically Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 129 Search ...

Page 155: ...utomatically Disable the TV auto power on setting in HDMI CEC Settings Related topics CEC compatible devices Troubleshooting Power The TV turns on automatically Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 130 Search ...

Page 156: ...Check if the TV turns on with the power button on the TV Press the power button on the TV and check if the TV turns on The power button is on the side or back of the TV For details refer to the Reference Guide of the TV If the TV turns on with this procedure there may be a problem with the remote control Refer to the following topic The remote control does not operate 3 Unplug the AC power cord ma...

Page 157: ...if you press the power button on the remote control or the TV This is because it takes time to initialize the system Wait for about 10 to 20 seconds then try again Related topics The remote control does not operate If a full reset restart of the TV is required Troubleshooting Power The TV does not turn on Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 132 ...

Page 158: ...for all USB devices Also operations differ depending on the USB device features or the video files being played Change the HDMI signal format of the HDMI input that does not display a picture to standard format Press the Quick Settings button on the remote control then select Settings Channels Inputs External inputs HDMI signal format the HDMI input you want to set Related topics Using the TV with...

Page 159: ...locks dots or pixelation may appear on the screen due to the digital compression of the source content used by certain digital broadcasts and DVDs The degree of visible artifacts depends on the clarity and resolution of the TV Troubleshooting Connected devices Certain programs on digital sources display a loss of detail Getting Started Watching TV Using the TV with Other Devices Connecting to a Ne...

Page 160: ... folder some photo images or folders take time to display Each time a USB device is connected to the TV it may take up to a couple of minutes for the photos to display Related topics No picture from a connected device Troubleshooting Connected devices Photo images or folders take time to display Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV ...

Page 161: ...le Make sure that CEC is enabled on the CEC compatible device and Settings Channels Inputs External inputs HDMI CEC Settings CEC is set up on the TV Related topics CEC compatible devices Troubleshooting Connected devices You cannot find a connected HDMI CEC device Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page...

Page 162: ... files in the USB device are not displayed Unsupported files may not be displayed Related topics Supported files and formats Troubleshooting Connected devices Some media files in the USB device are not displayed Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 1...

Page 163: ...or mobile devices are placed nearby radio wave interference is more likely to happen The TV or device may not work on a metal rack due to wireless communication interference For usable communication distances between the TV and other devices refer to the instruction manuals of the devices When multiple Bluetooth devices are connected to the TV the quality of Bluetooth communication may deteriorate...

Page 164: ...t HDCP High bandwidth Digital Content Protection 2 3 standards Some pay contents may not be displayed via a source device which does not meet HDCP 2 3 standards Troubleshooting Connected devices Some paid content cannot be played Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 ...

Page 165: ... illumination LED lights up at various times such as during software updates using a USB storage device Refer to How the LED lights up for details Troubleshooting LED The illumination LED sometimes lights up Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 140 S...

Page 166: ... country Hint You can also connect a set top box cable satellite box in the same way as a Blu ray DVD player HDMI connection For optimum picture quality we recommend connecting your player to the TV using an HDMI cable If your Blu ray DVD player has an HDMI jack socket connect it using an HDMI cable A Blu ray DVD player same as connecting a set top box B HDMI cable not supplied Be sure to use an a...

Page 167: ...kets connect them using a composite video audio cable A Blu ray DVD player same as connecting a set top box B Composite video audio cable not supplied Related topics Watching Blu ray and DVD discs Using the TV with Other Devices Blu ray and DVD players Connecting a Blu ray or DVD player Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 142 ...

Page 168: ...es stored on a USB device You can enjoy photos music movies stored on a USB device on the TV screen If the USB device connected to the TV has a power switch turn it on Press the HOME button select Apps from the Home menu and select Media Player to view photos Album play music Music or play movies Video If the supplied remote control has an APPS button you can press the APPS button to display the a...

Page 169: ...i Speed USB USB hubs are not supported While accessing the USB device do not turn off the TV or USB device and do not disconnect the USB cable Otherwise data stored on the USB device may be corrupted Depending on the file playback may not be possible even when using the supported formats Hint For other information see Frequently Asked Questions on the Sony Support Site Frequently Asked Questions f...

Page 170: ...ra to Mass Storage Copy the files from the camera to a USB flash drive then connect the drive to the TV Some photos and movies may be magnified resulting in low picture quality Depending on the size and aspect ratio images may not be displayed in full screen It may take a long time to display a photo depending on the file or settings In no event shall Sony be liable for recording failure or any da...

Page 171: ...dly to select the connected Blu ray DVD player Start playback on the connected Blu ray DVD player Hint If you connect a CEC compatible device with an HDMI connection you can operate it by simply using the TV s remote control Related topics Connecting a Blu ray or DVD player CEC compatible devices Using the TV with Other Devices Blu ray and DVD players Watching Blu ray and DVD discs Getting Started...

Page 172: ...nnect the set top box cable satellite box to the TV as you would a Blu ray or DVD player For details refer to the Connecting a Blu ray or DVD player page Using the TV with Other Devices Set top box cable satellite box Connecting a Set top box cable satellite box Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page t...

Page 173: ...080 67 5 kHz 60 Hz 1080p timing when applied to the HDMI input will be treated as video timing and not computer timing This will affect the Screen settings in Settings Display Sound To view computer content set Wide mode to Full pixel Other video input signals The following video formats can be displayed depending on specifications of your computer 480p 480i 576p 576i 720 24p 720p 30 Hz 720p 50 Hz...

Page 174: ...20 x 1080 60 Hz output may not be available depending on your computer Even if 1920 x 1080 60 Hz output is selected the actual output signal may differ In this case change the computer s settings then set your computer to use a different video signal Using the TV with Other Devices Computers cameras and camcorders Computer video signal specifications Go to page top F 829 100 11 1 Copyright 2022 So...

Page 175: ...ge Note Refer to the instruction manual of the device to be connected Connection using an HDMI cable This TV supports Audio Return Channel ARC or Enhanced Audio Return Channel eARC You can use an HDMI cable to output audio from audio systems that support ARC and eARC On TVs that support eARC only models equipped with an HDMI IN eARC ARC terminal you can output pass through audio signals from exter...

Page 176: ...on the model Refer to the included Setup Guide Related topics Pass through audio formats supported with eARC only models equipped with an HDMI IN eARC ARC terminal Using the TV with Other Devices Audio system Outputting audio from an audio system Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 151 ...

Page 177: ...untry HDMI connection ARC supported Connect the TV and audio system with an HDMI cable Connect to the TV s HDMI input terminal bearing the text ARC or eARC ARC A AV receiver or sound bar B HDMI cable not supplied We recommend authorized Premium High Speed HDMI Cable s bearing the HDMI logo Adjusting an audio system HDMI connection eARC supported only models equipped with an HDMI IN eARC ARC termin...

Page 178: ... such as a Blu ray DVD recorder B HDMI cable not supplied C AV receiver or sound bar D HDMI cable with Ethernet not supplied We recommend authorized Premium High Speed HDMI Cable s bearing the HDMI logo Press the Quick Settings button on the remote control then select Settings Display Sound Audio output Speakers Audio system Adjusting an audio system Digital optical cable connection Connect the TV...

Page 179: ...ied Adjusting an audio system Hint For more information please visit the Sony support website Support Site Related topics No sound but good picture No audio or low audio with a home theater system Using the TV with Other Devices Audio system Connecting an audio system Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 154 ...

Page 180: ...udio output Speakers Audio system Turn on the connected audio system then adjust the volume If you connect a CEC compatible device with an HDMI connection you can operate it by simply using the TV s remote control Note You need to configure the Digital Audio Out settings according to your audio system Press the Quick Settings button on the remote control then select Settings Display Sound Audio ou...

Page 181: ...36 AM CEC compatible devices Connecting an audio system No sound but good picture No audio or low audio with a home theater system Using the TV with Other Devices Audio system Adjusting an audio system Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 156 ...

Page 182: ...al Confirm that you can pass through the following audio formats 7 1 channel linear PCM 32 44 1 48 kHz 16 bits Dolby Digital Dolby Digital Plus Dolby TrueHD Dolby Atmos For details refer to the support page Support Site Related topics Connecting an audio system Using the TV with Other Devices Audio system Pass through audio formats supported with eARC only models equipped with an HDMI IN eARC ARC ...

Page 183: ...ssories Pair accessory to put the TV in pairing mode A list of available Bluetooth devices will be displayed Select the desired device from the list then follow the on screen instructions If you are prompted to enter a passcode refer to the instruction manual of the device After pairing is completed the device connects to the TV To connect to a paired Bluetooth device Press the Quick Settings butt...

Page 184: ...iles Operation cuts out or a device does not work You want to output sound from both the headphones Bluetooth audio device audio system and the TV speakers Using the TV with Other Devices Bluetooth devices Connecting a Bluetooth device Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 159 ...

Page 185: ...Profile HOGP HID over GATT Profile A2DP Advanced Audio Distribution Profile AVRCP Audio Video Remote Control Profile SPP Serial Port Profile Related topics Connecting a Bluetooth device Using the TV with Other Devices Bluetooth devices Supported Bluetooth profiles Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page...

Page 186: ...eration Up Down Left Right buttons playback e g Play button and channel selection of the connected Blu ray DVD player through the TV s remote control AV receiver Automatically turns the connected AV receiver on and switches the sound output from the TV speaker to the audio system when you turn the TV on This function is only available if you have previously used the AV receiver to output the TV s ...

Page 187: ... turn the TV off Controls menu operation Up Down Left Right buttons playback e g Play button of the connected video camera through the TV s remote control Note CEC is only available for connected CEC compatible devices Behavior of the CEC devices may vary Related topics CEC overview Adjusting HDMI CEC settings Using the TV with Other Devices CEC compatible devices Using features available for CEC ...

Page 188: ...ble device is connected and powered on and HDMI CEC Settings is enabled HDMI CEC Settings is automatically activated on that device For details refer to the instruction manual of the connected device Available options Available options are shown below Options vary depending on your model region country Device auto power off If disabled the connected device does not turn off automatically when the ...

Page 189: ...7_03 html 4 14 2022 9 39 51 AM CEC overview Using features available for CEC compatible devices Using the TV with Other Devices CEC compatible devices Adjusting HDMI CEC settings Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 164 ...

Page 190: ...play high resolution photos stored in connected USB devices The availability of this function depends on your region country A Digital still camera B Camcorder C USB device To view pictures stored on a USB device in 4K resolution Connect the USB device to the TV Press the HOME button select Apps from the Home menu and select Media Player Album the USB device the folder and or file from the list If...

Page 191: ...s in 4K resolution with higher quality You can set the HDMI signal format to Enhanced format to view pictures in 4K resolution with higher quality For information about Enhanced format or changing the settings refer to the Settings for viewing pictures in 4K resolution with higher quality page Note A 3D picture cannot be displayed If you change the picture by pressing the Left Right buttons it may...

Page 192: ...ct Settings Channels Inputs External inputs HDMI signal format the HDMI input you want to set Standard format Standard HDMI format for normal use Enhanced format High Quality HDMI format Set only when using capable devices 1 HDR included HDR models only 2 4K 60p 4 2 0 10 bit 4 4 4 4 2 2 etc Note When using Enhanced format picture and sound may not be output correctly In this case connect the devic...

Page 193: ...For details on a Premium High Speed HDMI Cable s that supports 18 Gbps refer to the cable specifications Related topics Viewing pictures in 4K resolution Using the TV with Other Devices Viewing pictures in 4K from compatible devices Settings for viewing pictures in 4K resolution with higher quality Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 168 ...

Page 194: ... than the normal configuration IP control Enables other devices to communicate with the TV Control remotely lets registered remote devices control this TV Authentication selects the authentication method to allow other device to communicate with the TV None Pre Shared Key Pre Shared Key allows you to set a secret string for accessing the TV s IP control Configuring the TV Settings Network Internet...

Page 195: ...ble GOOGLE TV ACCOUNT Syncs the registered Google account or removes the account OTHER ACCOUNTS Adds a Google account You can add multiple Google accounts and switch between them depending on the app Configuring the TV Settings Accounts sign in Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 ...

Page 196: ...rivacy You can restrict the installation of apps from unknown sources Configuring the TV Settings Privacy Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 171 Search ...

Page 197: ...tings Apps Apps Allows you to configure or delete apps Configuring the TV Settings Apps Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 172 Search ...

Page 198: ...Bluetooth devices Bluetooth Enables or disables Bluetooth Pair accessory Pairs Bluetooth devices For details refer to the Supported Bluetooth profiles page Remote control Setup for pairing the Voice Remote Control Related topics Bluetooth devices Using the remote control microphone Configuring the TV Settings Remotes Accessories Getting Started Watching TV Using the TV with Other Devices Connectin...

Page 199: ... Sony can be displayed here If a Google Account is set on the TV you can also give Google feedback Configuring the TV Settings Help Feedback Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 174 Search ...

Page 200: ...e depending on your model country region and the content you are watching Picture mode Setting Description Vivid Picture with enhanced edges and contrast Standard Suitable picture for basic home use Cinema Suitable picture for watching movies Game Suitable picture for playing video games Graphics Suitable picture for watching tables and characters Photo Suitable picture for photo viewing Custom Cu...

Page 201: ...tically adjusts the contrast based on picture brightness Color settings Setting Description Color Adjust the color saturation level Hue Adjust the green and red tones Color temperature Adjust the color temperature Adv color temperature Adjust the color temperature in detail Live Color Improve the vividness of colors Clarity settings Setting Description Sharpness Adjust the picture detail Reality C...

Page 202: ...the motion blur CineMotion Optimizes picture quality based on video content such as movies and computer graphics Smoothly reproduces the motion of filmed images images recorded at 24 frames per second such as movies Video options settings Setting Description HDMI video range Select the signal range for HDMI input Reset settings Setting Description Reset Return all advanced picture settings to fact...

Page 203: ...n your model country region and the connected device Advanced Setting Description Common Adjust Balance and Digital audio out volume Applied for PCM only The volume levels between PCM and compressed audio will differ Input related Adjust Volume offset and Dynamic range Reset Return all sound settings to factory default Related topics Sound adjustments Configuring the TV Settings Display Sound Soun...

Page 204: ...mp PNG png GIF gif TIFF tiff Other supported files and formats Music Videos Audio sampling rates for videos External subtitles Using the TV with Other Devices USB devices Supported files and formats Photos Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 179 Sea...

Page 205: ...8k MP2L3 16k 22 05k 24k MP2 5L3 8k 11 025k 12k Other supported files and formats Photos Videos Audio sampling rates for videos External subtitles Using the TV with Other Devices USB devices Supported files and formats Music Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 Sony C...

Page 206: ...Min Resolution 1920x1080 Max Frame Rate 1920x1080 60fps Video Codec Profile Level H 264 MP LV 4 0 Audio Codec MPEG AAC WMA VORBIS Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 60fps Video Codec Profile Level H 264 HP LV 4 0 Audio Codec MPEG Dolby AC3 AAC WMA VORBIS Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 60fps Video Codec Profile Level MPEG 4 SP HL 3 0 Audio Codec MPEG Dolby ...

Page 207: ...io Codec PCM Dolby AC3 AAC WMA VORBIS Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 30fps ASF wmv asf Subtitle Type External Video Codec Profile Level Window Media Video v9 Audio Codec WMA Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 60fps Video Codec Profile Level MPEG 4 SP HL 3 0 Audio Codec MPEG Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 60fps Video Codec Profile Lev...

Page 208: ...dec AAC Dolby AC3 MPEG Layer 3 Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 60fps Video Codec Profile Level MPEG 4 SP HL 3 0 Audio Codec AAC MPEG Layer 3 Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 60fps Video Codec Profile Level MPEG 4 ASP HL 4 0 Audio Codec AAC Dolby AC3 MPEG Layer 3 Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 60fps Video Codec Profile Level H 264 HP...

Page 209: ...fps PS Program Stream mpg mpeg vob Subtitle Type External Video Codec Profile Level MPEG1 Audio Codec MPEG Layer 1 2 MP3 AC3 Dolby Digital E AC3 Dolby Digital Plus Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 60fps Video Codec Profile Level MPEG2 MP HL Audio Codec MPEG Layer 1 2 MP3 AC3 Dolby Digital E AC3 Dolby Digital Plus Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 60fps TS T...

Page 210: ...esolution 1920x1080 Max Frame Rate 1920x1080 60fps Video Codec Profile Level H 264 BP LV 4 0 Audio Codec Dolby AC3 MPEG Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 30fps Video Codec Profile Level H 264 HP LV 5 1 Audio Codec MPEG Max Min Resolution 4096x2304 Max Frame Rate 4096x2304 30fps FLV FLV Subtitle Type External Video Codec Profile Level Sorenson Audio Codec PCM MPEG AAC Max Min Re...

Page 211: ...dec VORBIS Max Min Resolution 4196x2160 Max Frame Rate 4196x2160 60fps MKV mkv Subtitle Type External Video Codec Profile Level MPEG4 3 Audio Codec PCM MPEG1 Layer1 2 MPEG4 HE AAC AC3 Dolby Digital FLAC Max Min Resolution 1920x1080 Max Frame Rate 1920x1080 60fps Video Codec Profile Level H 264 1 Audio Codec PCM MPEG1 Layer1 2 MP3 MPEG2 AAC MPEG4 AAC MPEG4 HE AAC AC3 Dolby Digital Max Min Resolutio...

Page 212: ...el H 265 Main10 profile Level 5 1 Audio Codec MP3 MPEG2 AAC AC3 Dolby Digital Max Min Resolution 4196x2160 Max Frame Rate 4096x2160 60fps WebM webm Subtitle Type External Video Codec Profile Level AV1 Audio Codec OPUS Max Min Resolution 3840x2160 720x480 Max Frame Rate 3840x2160 60fps 1 For 2K Models the maximum resolution is limited to 1920x1080 Other supported files and formats Photos Music Audi...

Page 213: ...PEG 2 Layer II 48 kHz 384 kbit s MPEG 1 MPEG 2 Layer III 48 kHz 320 kbit s WMA 2 3 4 5 6 7 8 9 48 kHz 320 kbps 5 1ch AAC 96 kHz 6ch RAAC 96 kHz 6ch HEAAC 96 kHz 6ch MPEG4 AAC 96 kHz 6ch AMR 8 kHz 1ch AC3 AC3 MS12 AC4 MS12 EAC3 MS12 PCM 8ch 192 kHz PCM_S8 8ch 192 kHz PCM_U8 8ch 192 kHz LPCM 8ch 192 kHz PCM_S16BE 8ch 192 kHz PCM_U16LE 8ch 192 kHz PCM_U16BE 8ch 192 kHz Getting Started Watching TV Usi...

Page 214: ...96k 6ch VORBIS 192 kHz 6ch AMR_NB 8 kHz 1ch AMR_WB 16 kHz 1ch WAVEFORMATEX 8ch 192 kHz G711 A mu law 8ch Other supported files and formats Photos Music Videos External subtitles Using the TV with Other Devices USB devices Supported files and formats Audio sampling rates for videos Go to page top F 829 100 11 1 Copyright 2022 Sony Corporation 189 ...

Page 215: ...SRT srt IdxSub idx PSB psb SMI smi sami SSA ssa ass Other supported files and formats Photos Music Videos Audio sampling rates for videos Using the TV with Other Devices USB devices Supported files and formats External subtitles Getting Started Watching TV Using the TV with Other Devices Connecting to a Network Configuring the TV Troubleshooting Index Go to page top F 829 100 11 1 Copyright 2022 S...

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