Troubleshooting
45
Windows
®
2000
Error 678:
Computer you
are dialling is
not responding
during dial-up
Either: Service is not supported by SIM (usually for CSD) or the
computer is not answering.
1 Check SIM settings with your service provider if necessary,
2 Make sure that the server you are dialling is OK,
3 Make sure that Analogue mode has not been selected with
57.6kbps data rate (V110 or V120 mode must be selected
and supported by the network)
Error 720:
No PPP control
protocols
configured
during dial-up
The service is not supported by the SIM, usually appears when
you are trying to connect to GPRS Internet. Contact service
provider to enable GPRS Internet access on SIM card
Error 619: The
port is
disconnected
during dial-up
An ISDN mode (V110 or V120) has been selected when creating
a connection, but is not supported by the network.
Select Analogue mode when creating the connection in the
Connection Wizard.
Error 678:
Computer you
are dialling is
not responding
during dial-up
Either: Service is not supported by SIM (usually for CSD) or the
computer is not answering.
1 Check SIM settings with your service provider if necessary.
2 Make sure that the server you are dialling is OK.
3 Make sure that Analogue mode has not been selected with
57.6 kbps data rate (V110 or V120 mode must be selected
and supported by the network).
Error 691:
Access denied,
user name and
password
incorrect on the
domain during
dial-up
The domain name entry is incorrect.
Correct the domain name entry or delete if not required.
Error 718:
The card was
unable to dial
during dial-up
This error indicates a PPP conversation started, but it was
terminated because the remote server did not respond within
an appropriate time. This can be caused by poor line quality
or a problem with the server (ISP). This error can occur when
your modem has connected to the ISP and has sent a username
and password, but there is no response from the server.
Wait a few minutes and try again
