Sole Digital Liftlog XL, Installation And User Manual

Page: 34 / 39

© CASWA Pty Ltd – 2013
34 | Page
8 TROUBLESHOOTING
Fault Cause Fix
Intermittent connection
between XL and Link2 during
commissioning Intermittent power supply Ensure power has not been supplied after the K1 or
E-Stop relay. If so, rewire to supply constant
power. Failure to do so will cause the electronics to
fail very quickly.
Blue LED not flashing /
No data being sent Incorrect APN Connect with FSU and verify the information
contained under the ‘Comms’ tab
No GPS signal Check if mobile phone coverage is available at
specific location (inside cabinet).
Check antenna is connected securely but not over-
tightened. If antenna has been over-tightened, the
internal wiring may need to resoldered. Open case
to check.
SIM Card expired Check account
Erratic load readings Noise on input signals Check shielding on load cell and VSD cabling
Noise on unused channels Set Aux load type as 4-20mA
Inputs on all the time Active and neutral reversed Check the power wiring
Inputs flickering Ground on LiftlogXL not at 0V Measure between the chassis and one for the
LiftlogXL GND terminals, correct active and neutral
wiring , ground control voltage transformer
secondary, or ground LiftlogXL
Noise on cables (typically when
the cable runs are long or there is
a noisy VSD) Fit 1Kohm, 1W termination resistors between the
input terminal and GND.
No load indicated Wrong input selected Refer to section 4.6.5 to calibrate the input
Load input wired wrong Refer to section 4.6.5 to calibrate the input
Insufficient gain Refer to section 4.6.5 to calibrate the input
No Bluetooth connection
between XL and Link2 XL is not powered up Check that the Green Power LED is illuminated. If
not, check power is connected correctly as per
section 3.3.2.
Insufficient range Move laptop closer to the LiftlogXL.
XL in confused state Power cycle the LiftlogXL.
Faulty Link2 (very rare) Check if possible to connect to another CASWA
device. If not, then replace Link2.
Connection between XL and
Link2 lost when E-Stop is
pressed Incorrectly connected power
supply (after E-Stop relay) Ensure power has not been supplied after the K1 or
E-Stop relay. If so, rewire to supply constant
power. Failure to do so will cause the electronics to
fail very quickly.
Red LED not flickering during
service but Green Power LED
is on System failure probably due to
stopping a firmware update mid-
stream (Very rare) Return to manufacturer for repair.
No data visible on website but
all LEDs indicating correct
operation Incorrect name or serial number
on Liftlog™XL or in database Check that Serial Number matches that on the
outer case. If problem persists, contact
tech@caswa.com and supply details of device’s
Equipment name and Serial Number.
No email notifications of crane
events No events set to trigger an email Check settings on website (settings tab)
Incorrect email settings Check settings on website (settings tab)