Troubleshooting Errors
Depending on your inverter type, the following error messages may be displayed either
on the inverter's LCD or in the SetApp application.
Symptom / Error
Possible
Cause
Troubleshooting
LCD inverters
- An asterisk
(*) is displayed next to the
Device type in the Device
Manager screen indicating
that the device is not
communicating.
SetApp inverters
- a
Not
connected
error message is
displayed.
In the Communication status
screen, the number of
detected devices does not
match the number of
communicating devices.
The device is powered on
but the blue LED is OFF.
The device
is not
associated
with the
inverter
Try to solve using these options. If
problem is not solved, proceed with the
next option:
Turn the device OFF and ON. Recheck
communication.
Turn the device OFF and then repeat
the association process.
Reconfiguration is not required.
From the Device Manager screen
select
Remove Device
and repeat the
discovery process. Reconfiguration is
required in this case.
Contact SolarEdge support.
The device is powered on and
the green LED is flashing.
Error is
detected.
All the devices are not
communicating
No ZigBee
error is
displayed on
the inverter
LCD - The
inverter has
not detected
the installed
ZigBee Plug-
in.
Turn OFF the AC to the inverter
Check that the ZigBee Plug-in is
inserted correctly inside the inverter.
Turn ON the AC to the inverter
Network
problems
Try to solve using these options. If
Smart Energy Hot Water Installation Guide MAN-01-00570-1.4
26
Troubleshooting Errors
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