Solana DRAFT 00, Owner'S Manual

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VI. SERVICE INFORMATION
GENERAL INFORMATION
Y our Solana ™ Spa has been designed to provide years of trouble-free use. As with any appliance, problems may occasionally occur
that require the expertise of a qualified service person. Though such simple repairs as resetting a GFCI switch or breaker, High
Limit Thermostat, or Pressure Switch or replacing a light bulb may not require a service call, they may indicate that a more serious
condition exists. These conditions may require an experienced service person. Before calling for service, please refer to the
Troubleshooting Guide.
NOTE: Always retain your original sales receipt for future reference.
GFCI AND HIGH LIMIT THERMOSTAT
If your spa fails to operate at any time, the following items should be checked:
1. Check the power supply to the spa.
2. Check the GFCI (located at the end of the cord in standard models or in the electrical sub-panel in 30 amp converted models) and
see if it has tripped. If a GFCI has tripped, reset it. If it will not reset, this may be an indication of a ground fault (short circuit) within
the electrical components. Contact an Authorized Service Technician for a complete diagnosis.
3. If, upon checking the GFCI you find it has not tripped, check the house breaker panel and ensure the main breaker for the electrical
circuit supplying the spa has not tripped. If it has, this is an indication that either the circuit was overloaded or a ground fault exists
between the breaker panel and the spa receptacle. Contact a qualified electrician.
4. If, upon checking the main house breaker, you find no failures, the heater high-limit thermostat should be checked. Tripping of the
heater high-limit thermostat is normally a result of one or a combination of any of these problems: 1) blockage within the system
plumbing, 2) switch malfunction in the heater circuit, or 3) the low speed mode of the jet pump is not functioning.
5. If the heater high-limit has tripped, the control panel display will read “HL.” Reset the heater high-limit by allowing the water to
cool and disconnecting power to the spa for at least thirty seconds. If the heater high-limit continues to trip, contact an Authorized
Service Technician for a complete diagnosis.