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SOFAR 7K~10.5KTLM-G3

User manual

Copyright © Shenzhen SOFAR SOLAR Co., Ltd

- 55 -

7. Trouble shooting

Outlines of this chapter

This topic describes how to perform daily maintenance and troubleshooting to
ensure long term proper operation of the inverter.

7.1. Trouble shooting

This section contains information and procedures for solving possible problems
with the inverter.



This section help users to identify the inverter fault. Please read the

following procedures carefully:



Check the warning, fault messages or fault codes shown on the inverter

screen, record all the fault information.



If there is no fault information shown on the screen, check whether the

following requirements are met:
- Is the inverter mounted in a clean, dry place with good ventilation?
- Is the DC switch turned ON?
- Are the cables adequately sized and short enough?
- Are the input and output connections and wiring in good condition?
- Are the configuration settings correct for the particular installation?
- Are the display panel and the communication cables properly connected and
undamaged?
Follow the steps below to view recorded problems:Long press the button to enter
the main menu from the standard interface. Select “ 2. Event List ” then long
press the button to enter event list.



Earth Fault Alarm

This inverter complies with AS/NZS 5033 for earth fault alarm monitoring.
If an Earth Fault Alarm occurs, the fault will be displayed on the LCD screen,

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Summary of Contents for 10.5KTLM-G3

Page 1: ...Shenzhen SOFARSOLAR Co Ltd Solar Grid tied Inverter Product Model SOFAR 7K 10 5KTLM G3 User manual ...

Page 2: ... 4 1 Outlines of this chapter 21 4 2 Connecting PGND Cables 22 4 3 Connecting DC Input Power Cables 24 4 4 Connecting AC Output Power Cables 27 4 5 Com port connection 31 4 6 WIFI GPRS 38 5 Commissioning of inverter 40 5 1 Safety inspection before commissioning 40 5 2 Start inverter 40 5 3 Shutdown inverter 41 5 4 Setting power quality response modes 41 6 Operation interface 42 6 1 Operation and D...

Page 3: ...nother user or field Copyright Declaration The copyright of this manual belongs to Shenzhen SOFARSOLAR Co Ltd Any corporation or individual should not plagiarize partially copy or fully copy it including software ect and no reproduction or distribution of it in any form or by any means All right reserved SOFARSOLAR reserves the right of final interpretation This manual is subject to change accordi...

Page 4: ...s 7KTLM G3 7 7KTLM G3 8KTLM G3 9KTLM G3 10KTLM G3 10 5KTLM G3 Keep this manual where it will be accessible at all times Target Group This manual is intended for qualified electrical technical personnel who are responsible for inverter installation and commissioning in the PV power system and PV plant operator Symbols Used This manual is provides safety operation information and uses the symbol in ...

Page 5: ... a hazardous situation which if not avoided could result in death or serious injury Warning Caution indicates a hazardous situation which if not avoided could result in minor or moderate injury Caution Attention indicates potential risks which if not avoided may lead to equipment fault or property damage Attention Note provides tips that are valuable for the optimal operation of the product Note ...

Page 6: ... the information of the nearest authorized service center Do NOT repair it by yourself it may cause injury or property damage Before installing and maintaining the equipment you should turn the DC switch OFF to cut off the high voltage DC of the PV array You can also turn the switch in the PV combiner box OFF to cut off the high voltage DC Otherwise serious injury may be caused Qualified persons T...

Page 7: ...assure there is enough fire exit space convenient for maintenance Maintain proper ventilation to ensure enough air cycle to cool the inverter Transport requirements If you find packing problems that may cause the damage of the inverter or find any visible damage please immediately notice the responsible transportation company You can ask solar equipment installation contractor or Shenzhen SOFARSOL...

Page 8: ...stand relevant matter Warning Get permission from the local electrical gird operator complete all electrical connections by professional electrical engineer then connect inverter to electrical grid Attention It s forbidden to remove the tamper evident label or open the inverter Otherwise Sofarsolar will not provide warranty or maintenance Note Operation Touching the electrical grid or the terminal...

Page 9: ...RSOLAR Co Ltd does not take any responsibility for the losses from that Attention EMC noise level of inverter Electromagnetic compatibility EMC refers to that one electrical equipment functions in a given electromagnetic environment without any trouble or error and impose no unacceptable effect upon the environment Therefore EMC represents the quality characters of an electrical equipment The inhe...

Page 10: ...e input DC voltage Max DC voltage Over voltage may cause permanent damage to inverter or other losses which will not be included in warranty Warning Signs on the inverter There are some symbols which are related to security on the inverter Please read and understand the content of the symbols and then start the installation There is a residual voltage in the inverter Before opening the equipment o...

Page 11: ...This indicates the degree of protection of the equipment according to IEC standard 70 1 EN 60529 June 1997 Positive pole and negative pole of the input voltage DC RCM Regulatory Compliance Mark The product complies with the requirements of the applicable Australian standards ...

Page 12: ...LM G3 inverters work and the function modules inside Efficiency curves This section introduces the efficiency curves of in the inverter 2 1 Product dimensions SOFAR 7K 10 5KTLM G3 is a dual MPPT grid tied PV inverter which converts the DC power generated by PV arrays into sine wave single phase AC power and feeds it to the public electrical grid AC circuit breaker refer to Section 4 4 and DC switc...

Page 13: ...he technical specifications Only the photovoltaic modules can be connected to the input of the inverter do not connect batteries or other sources of power supply The choice of optional parts of inverter should be made by a qualified technician who knows the installation conditions clearly Note The DC switch is optional Overall dimensions W H D 468mm 380mm 187mm Figure 2 2 Front view and left view ...

Page 14: ...ser manual Copyright Shenzhen SOFAR SOLAR Co Ltd 9 Labels on the equipment The labels must NOT be hidden with objects and extraneous parts rags boxes equipment etc they must be cleaned regularly and kept visible at all times ...

Page 15: ...er the relay so as to protect the internal components Function module A Energy management unit This control can be used to switch the inverter on off through an external remote control B Feeding reactive power into the grid The inverter is able to produce reactive power and can therefore feed it into the grid through the setting of the phase shift factor Feed in management can be controlled direct...

Page 16: ...FAR SOLAR Co Ltd 11 via the WIFI GPRS F Software update Support USB flash drive local upgrade software and WIFI GPRS remote upgrade software Electrical block diagram Figure2 4 Electrical block diagram 2 3 Efficiency curve Figure2 5 Efficiency Curve diagram ...

Page 17: ...rial Do NOT install the SOFAR 7K 10 5KTLM G3 in an area used to store Flammable or explosive material Danger The enclosure and heat sink are very hot while the inverter is working therefore do NOT install the SOFAR 7K 10 5KTLM G3 in places where you might touch them inadvertently Caution Consider the weight of SOFAR 7K 10 5KTLM G3 when transporting and moving the inverters Choose an appropriate mo...

Page 18: ...advised to remove the packing materials within 24 hours before installing the SOFAR 7K 10 5KTLM G3 inverter Checking Deliverables After unpacking the inverter check whether deliverables are intact and complete If any damage is found or any component is missing contact the dealer Table3 1 Shows the components and mechanical parts that should be delivered NO Picture Description Quantity 1 7K 10 5KTL...

Page 19: ...d 14 6 Metal terminals secured to PV input power cables 3pcs 7 COM 8pin Communication Terminal 1pcs 8 USB acquisition stick WIFI GPRS Ethernet 1pcs Optional 9 AC Buckler 1pcs 10 M6 Hexagon screws 3pcs 11 M4 12 cross screw 4pcs 12 M6 80 anchoring 3pcs 13 TO Terminal 3pcs ...

Page 20: ... required for installation and electrical connections Table 3 2 Shows the tools required for installation and electrical connections NO Tool Model Function 1 Hammer drill Recommend drill dia 6mm Used to drill holes on the wall 2 Screwdriver Wiring 3 Cross screwdriver Remove and install AC terminal screws 4 Removal tool Remove PV terminal 5 Wire stripper Strip wire ...

Page 21: ...Used to mark signs 10 Measuring tape Used to measure distances 11 Level Used to ensure that the rear panel is properly installed 12 ESD gloves Operators wear 13 Safety goggles Operators wear 14 Anti dust respirator Operators wear 3 4 Determining the Installation Position Determine an appropriate position for installing the SOFAR 7K 10 5KTLM G3 inverter Comply with the following requirements when d...

Page 22: ...SOFAR 7K 10 5KTLM G3 User manual Copyright Shenzhen SOFAR SOLAR Co Ltd 17 Figure3 2 Installation Requirements 80 cm 50cm 50cm 50 cm ...

Page 23: ...AR 7K 10 5KTLM G3 This topic describes how to move the to the installation position Horizontally SOFAR 7K 10 5KTLM G3 Step 1 Open the packaging insert hands into the slots on both sides of the inverter and hold the handles as shown in Figure 3 3 and Figure 3 4 Figure 3 3 Moving the inverter 1 ...

Page 24: ...rter on the floor put foam or paper under the inverter to protect its shell Attention 3 6 Installing SOFAR 7K 10 5KTLM G3 Step 1 Determine the positions for drilling holes ensure the hole positions are level then mark the hole positions using a marker pen use the hammer drill to drill holes on the wall Keep the hammer drill perpendicular to the wall do not shake when drilling so as not to damage t...

Page 25: ... panel Using an M6 screw to secure the inverter to the rear panel to ensure safety Step 5 You can secure the inverter to the rear panel and protect it from theft by installing an anti theft lock this action is optional Figure 3 6 The inverter must be installed in a high traffic area where the fault would be seen Attention ...

Page 26: ...r to be electrically discharged Installation and maintenance of inverter must be operated by professional electrical engineer Attention PV modules generate electric energy when exposed to sunlight and can create an electrical shock hazard Therefore before connecting DC input power cable cover PV modules using opaque clot Danger For SOFAR 7K 10 5KTLM G3 open circuit voltage VOC of module arrays con...

Page 27: ...d short time withstand current Icw 700A 1S Rated short circuit making capacity Icm 1 4KA Rated breaking capacity 1 4KA PV terminal parameters Rated insulation voltage 1000V Rated operational current 39A Protection class IP68 Maximum temperature limit 105 4 2 Connecting PGND Cables Connect the inverter to the grounding electrode using protection ground PGND cables for grounding purpose SOFAR 7K 10 ...

Page 28: ... Insert the exposed core wires into the OT terminal and crimp them by using a crimping tool as shown in Figure 4 2 Figure4 2 Preparing a ground cable 2 Note 1 L3 is the length between the insulation layer of the ground cable and the crimped part L4 is the distance between the crimped part and core wires protruding from the crimped part Note 2 The cavity formed after crimping the conductor crimp st...

Page 29: ...wer Cables Table 4 1 Recommended DC input cable specifications Cross Sectional Area mm External Cable Diameter mm Range Recommended Value 4 0 6 0 4 0 4 5 7 8 Step 1 Remove cable glands from the positive and negative connectors Step 2 Remove the insulation layer with an appropriate length from the positive and negative power cables by using a wire stripper as show in Figure 4 4 ...

Page 30: ...tep 4 Insert the stripped positive and negative power cables into the positive and negative metal terminals respectively and crimp them using a clamping tool Ensure that the cables are crimped until they cannot be pulled out by force less than 400 N as shown in Figure 4 5 Figure 4 5 Connecting DC input power cables 1 Positive power cable 2 Negative power cable Step 5 Insert crimped power cables in...

Page 31: ...sound as shown in Figure 4 6 Figure 4 6 Connecting DC input power cables 1 Bayonet Note Please use the multimeter to confirm the positive and negative poles of the photovoltaic array Follow up Procedure To remove the positive and negative connectors from the inverter insert a removal wrench into the bayonet and press the wrench with an appropriate strength as shown in Figure 4 7 Before removing th...

Page 32: ...ng unit inside inverter If an external RCD is required a type A RCD with rated residual current of 100mA or higher is suggested Please check with the local regulation for the sizing of rated residual current All the AC output cables used for the inverters are outdoor three core cables To facilitate the installation use flexible cables Table 4 2 lists the recommended specifications for the cables F...

Page 33: ...f the inverter from the electrical grid The relationship between power loss in AC cable and wire length wire cross sectional area is shown in the following figure Figure 4 9 Wire length wire cross sectional area and wire power loss The AC output terminal of this product is equipped with high current 3 core terminal block and customized AC output waterproof cover which meets the IP65 level requirem...

Page 34: ...lowing Step 1 Select appropriate cables according to Table 4 2 Remove the insulation layer of the AC output cable using a wire stripper according to the figure shown below A 15 25mm B 6 8mm Step 2 Use press pliers to press the TO terminal and the cable The TO terminal is covered with insulating bushings The terminals should not be exposed ...

Page 35: ...ng to the following requirements Connect the yellow and green wires into the keyhole marked with PE and tighten it with an internal cross screwdriver Connect the brown wire into the keyhole marked with L and tighten it with an internal cross screwdriver Connect the blue wire into the keyhole marked with N and tighten it with an internal cross screwdriver Step 5 Fix the AC waterproof cover on the b...

Page 36: ...SOFAR SOLAR Co Ltd 31 Before installing or removing the AC connector ensure that the power grid is disconnected Caution 4 5 COM Port Connection The com port location of the SOFAR 7K 10 5KTLM G3 is shown in the figure below Figure 4 11 COM port appearance ...

Page 37: ...ows Logic interface pin are defined according to different standard requirements 8 DRM0 9 DRM1 5 10 DRM2 6 11 DRM3 7 12 DRM4 8 13 N A N A N A 14 N A N A N A 15 CT The current sensor outputs a positive electrode Used to connect current sensor of power grid 16 CT The current sensor outputs a negative electrode 4 4 1 Logic interface a Logic interface for AS NZS 4777 2 2020 also known as inverter dema...

Page 38: ...terminal Pin NO Pin name Description Connected to RRCR 9 L1 Relay contact 1 input K1 Relay 1 output 10 L2 Relay contact 2 input K2 Relay 2 output 11 L3 Relay contact 3 input K3 Relay 3 output 12 L4 Relay contact 4 input K4 Relay 4 output 7 G GND Relays common node Table 4 6 The inverter is preconfigured to the following RRCR power levels Relay status close is 1 open is 0 L1 L2 L3 L4 Active Power C...

Page 39: ...n is 0 L1 Active Power Power drop rate Cos φ 1 0 5 seconds 1 0 100 1 Step4 Insert the terminal as per the printed label and then tighten the screws to fix the waterproof cover rotate the cable gland clockwise to fasten it securely 4 4 2 RS485 interface By RS485 interface transfer the inverter power output information alarm information operation state to the PC terminal or local data acquisition de...

Page 40: ...eration and Export Limit Control functions for the inverter are available but require the use of an external measurement device to obtain grid information There are 2 ways to obtain grid information Plan A CT default Plan B Meter CT optional Note CT and Meter is supplied separately to the inverter Contact manufacturer importer distributor to order CT and or Meter ...

Page 41: ...f Plan A The electricity meter function will also need to be enabled via the menu interface of the machine Refer to 6 3 Main interface A Enter Setting in this manual for specific operation methods If Plan B is selected Select Meter from 6 3 Main Interface 1 Enter Setting 13 PCC Select Please Note Anti Reflux Function Export Limit function Reflux Power Export Power Hard Anti Reflux control Hard Exp...

Page 42: ... meter is lost the output power of the inverter is limited to the value of soft export limit and does not trigger fault protection When Hard anti reflux control is enabled a loss of communication with the meter will trigger the inverter into a fault protection state Figure 4 16 Plan A CT default Plan B Meter CT optional ...

Page 43: ...re 4 18 Connect multiple USB acquisition stick WIFI version to wireless router NOTE The length of the RS485 communication cable should be less than 1000 m The length of the WIFI communication cable should be less than 100 m If multiple SOFAR 7K 10 5KTLM G3 are connected to the monitoring device over an RS485 USB converter a maximum of 31 inverters can be connected in a ...

Page 44: ...eir needs They need to register an account and bind the device with the WiFi GPRS SN number The SN number of the WiFi GPRS shall be affixed to the package box and the WiFi GPRS Web https home solarmanpv com Recommended browser Chrome58 Firefox49 IE9 and above version APP Android Go to Android Market and search SolarMAN IOS Go to App Store and search SolarMAN SolarMAN 3 0 Web User Manual Please vis...

Page 45: ... in different countries have different requirements regarding grid connections of PV grid connected inverters Therefore it s very important to make sure that you have selected the correct country code according to requirements of local authority Please consult qualified electrical engineer or personnel from electrical safety authorities about this Detection methods of isolated islands Reactive Pow...

Page 46: ...l personnel to conduct them by issuing and transmitting instructions on the remote monitoring platform on the premise that the data acquisition rod is installed WiFi GPRS Ethernet And the account must be authorized by SOFARSOLAR Power quality settings can be set view changed by logging onto solarmanpv com Access to solarmanpv com is restricted to authorised personnel only refer to Section 4 6 for ...

Page 47: ...icator lights of SOFAR 7K 10 5KTLM G3 Inverter 6 1 Operation and Display Panel Buttons and Indicator lights Button Short press UP button go up Long press UP button exit menu or current interface Short press DOWN button go down Long press DOWN button enter menu or current interface Indicator Lights RUN Green ON Normal state Flash Wait or Check state FAULT Red ON Fault or Permanent state ...

Page 48: ... Co Ltd 43 6 2 Standard Interface When power on LCD interface displays INITIALIZING refer to the picture below When control board is successfully connected with communication board the LCD will display the current state of the inverter as shown in the figure below ...

Page 49: ... hardware are functional Inverter will go to Fault State or Permanent State if any error or fault occurs Normal Inverter enter to Normal State it is feeding power to the grid inverter will go to Fault State or Permanent state if any error or fault occurs Fault Fault State Inverter has encountered recoverable error It should recover if the errors disappear If Fault State continues please check the ...

Page 50: ... Off Control 13 PCC Select 6 Set Energy 14 Autotest Fast 7 Set Address 15 Autotest STD 8 Set Inputmode Long press the button to Enter the main interface of 1 Enter Setting and long press the to enter the setting menu You can switch up and down to choose what you want by short pressing the and Note1 Some settings need to enter the password the default password is 0001 when entering the password sho...

Page 51: ...ire a non standard parameter set Table 6 1 List of regulated countries Code Country Code Country 000 000 Germany VDE4105 024 000 Cyprus 001 Germany BDEW 025 000 India 002 Germany VDE0126 026 000 Philippines 001 000 Italia CEI 021 Internal 027 000 New Zealand 001 Italia CEI 016 Italia 028 000 Brazil 002 Italia CEI 021 External 001 Brazil LV 003 Italia CEI0 21 In Areti 002 Brazil 230 002 000 Austral...

Page 52: ... operator for which option to select Note By selecting 002 000 Australia A 002 008 Australia B or 002 009 Australia C the power quality response mode and grid protection settings will be reset to their default values for Australia Region A B C respectively Default grid settings for different regions are shown in the following table Protective function Protective function limit Trip delay time Maxi...

Page 53: ...5 250 260 Inverter output P of Srated 0 100 100 20 Australia C Voltage 207 215 253 260 Inverter output P of Srated 20 100 100 20 Default volt var settings for different regions are shown in the following table Region Default value VV1 VV2 VV3 VV4 Australia A Voltage 207 220 240 258 Inverter reactive output Q of Srated 44 supplying 0 0 60 sinking Australia B Voltage 205 220 235 255 Inverter reactiv...

Page 54: ...PPT channels are in parallel independent mode is applicable to the case where three MPPT channels run independently and the default mode is independent mode 9 Set Language Set the inverter display language 10 Set Anti Reflux Enable or disable the anti reflux function of the inverter and set the reflux power This function need to be used with external CT please refer to this manual 4 4 3 CT for det...

Page 55: ...logical interfaces Please refer to this manual 4 4 1 Logic interface for details 12 IV Curve Scan Shadow scanning when the component is blocked or abnormal causing multiple power peaks by enabling this function the peak point of maximum power can be tracked 13 PCC select Choose the method to detect PCC on grid point power current 14 Autotest Fast 14 Autotest Fast OK Start Autotest Long press the t...

Page 56: ... press the 59 S1 228V 902ms Short press the 59 S2 threshold 264 5V 200ms Short press the 59 S2 229V 204ms Short press the 27 S1 threshold 195 5V 1500ms Short press the 27 S1 228V 1508ms Short press the 27 S2 threshold 34 5V 200ms Short press the 27 S2 227V 205ms Short press the 81 S1 threshold 50 5Hz 100ms Short press the 81 S1 49 9Hz 103ms Short press the 81 S2 threshold 51 5Hz 100ms Short press ...

Page 57: ... check details of real time event records Event will be listed by the happening time and recent events will be listed in the front Please refer to below picture Long press the enter into main menu interface and short press the to turn the page in standard interface then enter into 2 Event List interface 2 Event List 1 Current Events 2 History Events Fault information 001 ID04 06150825 Display the ...

Page 58: ...er needs to decompress the upgrade file to the an empty USB flash drive in a specific folder for it to update properly NOTE After decompressing the file a folder named firmware will appear in the USB flash drive 6 4 Update Software online SOFAR 7K 10 5KTLM G3 inverters offer software upgrade via USB flash drive to maximize inverter performance and avoid inverter operation error caused by software ...

Page 59: ...B Fault MDSP File Error SDSP File Error ARM File Error Update DSP1 Fail Update DSP2 Fail Update ARM Fail Step 6 After the update is completed turn off the DC breaker wait for the LCD screen extinguish then restore the WiFi connection and then turn on the DC breaker and AC breaker again the inverter will enters the running state User can check the current software version in Systemlnfo SoftVersion ...

Page 60: ...formation shown on the screen check whether the following requirements are met Is the inverter mounted in a clean dry place with good ventilation Is the DC switch turned ON Are the cables adequately sized and short enough Are the input and output connections and wiring in good condition Are the configuration settings correct for the particular installation Are the display panel and the communicati...

Page 61: ...roval from the local electrical grid operator ID002 Grid UVP The grid voltage is too low ID003 Grid OFP The grid frequency is too high ID004 Grid UFP The grid frequency is too low ID005 GFCI Charge Leakage Fault Check for inverter and wiring ID006 OVRT fault OVRT function is faulty If the alarm occurs occasionally the possible cause is that the electric grid is abnormal occasionally Inverter will ...

Page 62: ... not change the input mode ID048 SNTypeFault Serial number fault Internal faults of inverter switch OFF inverter wait for 5 minutes then switch ON inverter Check whether the problem is solved If no please contact technical support ID050 TempFault_Heat Sink1 Radiator 1 temperature protection ID069 PVOVP PV over voltage Check whether the PV series voltage Voc is higher than the maximum input voltage...

Page 63: ...recoverHwAc OCP Output hardware overcurrent permanent failure Internal faults of inverter switch OFF inverter wait for 5 minutes then switch ON inverter Check whether the problem is solved If no please contact technical support ID130 unrecoverBusOV P Permanent Bus overvoltage failure ID134 unrecoverAcOCP Instant Output transient overcurrent permanent failure ID142 PermSpdFail DC PV surge protectio...

Page 64: ... an air blower a dry soft cloth or a soft bristle brush Do NOT clean the inverter with water corrosive chemicals detergent etc Heat sink cleaning For the long term proper operation of inverters ensure there is enough space around the heat sink for ventilation check the heat sink for blockage dust snow etc and clean them if they exist Please clean the heat sink with an air blower a dry soft cloth o...

Page 65: ... MPPT 6250W 5 000W 50 00W 6250W 5 000W 50 00W 6250W 5 000W 50 00W 6250W 5 000W 50 00W 6250W 5 000W 50 00W 6250W 5 000W 50 00W Number of MPP trackers 3 Number of DC inputs 3 Max input voltage 600V Start up voltage 90V Rated input voltage 360V MPPT operating voltage range 80V 550V Full power MPPT voltage range 200 500 V 200 500 V 230 500 V 260 500 V 280 500 V 300 500 V Max input MPPT current 20A 16A...

Page 66: ...5A 45 6A Max output current 35A 35A 40A 45A 46A 46A Nominal grid voltage L N PE 220Vac 230Vac 240Vac Grid voltage range 180Vac 276Vac According to local standard Nominal frequency 50 60Hz Grid frequency range 45Hz 55Hz 54Hz 66Hz According to local standard Active power adjustable range 0 100 THDi 3 Power factor 1 default adjustable 0 8 Power limit export Zero export or adjustable power limit expor...

Page 67: ...8 1 98 1 98 1 98 1 European weighted efficiency 97 3 97 3 97 3 97 3 97 3 97 3 Self consumption at night 1W Protection DC reverse polarity protection Yes DC switch Optional AFCI protection Optional Protection class overvoltage category I III for AC side II for DC side Safety protection Anti islanding RCMU Ground fault monitoring SPD PV Type II standard AC Type III standard Communication Communicati...

Page 68: ...egree of protection IP65 Allowable relative humidity range 0 100 Max operating altitude 4000m Noise 25dB Weight 17kg 19 kg Cooling Natural Dimension 468mm W 380mm H 187mm D Display LCD APP Bluetooth Standard warranty 10 years Over voltage category DC side overvoltage II AC side overvoltage III Standard EMC EN 61000 6 1 EN 61000 6 2 EN 61000 6 3 EN 61000 6 4 Safety standards IEC 62109 1 2 IEC 62116...

Page 69: ... TIED SOFAR 7K 10 5KTLM G3 120 Accessories CT Clamp 24 smart Meter 24 WIFI dongle 24 This factory warranty is a promise from SOFARSOLAR to its end users on the applicable products listed above Definitions In these Terms and Conditions a ACL means Schedule 2 to the Competition and Consumer Act 2010 Cth b Claim means any judgment claim demand action suit or proceeding for damages debt restitution eq...

Page 70: ... from any Claim action proceedings or demand made against the person however arising and whether present or future fixed or ascertained actual or contingent and includes Consequential loss f Product means any applicable product or products distributed and installed by SOFARSOLAR to the End User as set out in the Table of these Terms and Conditions g Warranty Period means the applicable warranty pe...

Page 71: ...epair of the Product by SOFARSOLAR whether on site or off site b The replacement of the Product c The payment of the costs of having the Product repaired The payment of the costs of replacing the Product or acquiring equivalent goods If the Products needs to be replaced the balance of the Factor s Warranty Period will be applied and transferred to the replacement Product and will continue until it...

Page 72: ...OFARSOLAR and deemed to have workmanship or material defects upon testing and inspection by SOFARSOLAR If the purported faulty or otherwise defective Product is deemed free of faults and defects that would qualify a replacement under these Terms and Conditions then SOFARSOLAR is entitled to charge a retail price of the Product s shipping and packaging and any associated labour cost in replacing th...

Page 73: ...AR in its sole discretion decides that any one 1 of the following occurs The End user is in default under the General Terms and Conditions of other agreement governing the purchase of the Product or Any damage or defect to the Product is caused any one 1 or more of the following situations the Dealers or Distributors are responsible and authorized by SOFARSOLAR for the following investigation Disa...

Page 74: ... flooding power fluctuation overvoltage grid power surge pests fire damage wind damage or exposure to erosion sea coasts saltwater or other aggressive atmospheres or environmental conditions Use of the Product in combination with any unauthorised products equipment or materials as per the user manual installation guide and maintenance regulations supplied with the Product Combining the Product wit...

Page 75: ... negligence breach of duty as bailee or the wilful act or default of SOFARSOLAR c These Terms and Conditions shall not exclude or limit the application of any provisions of any statute including any implied condition or warranty the exclusion of which would contravene any statute including the ACL or cause any part of this clause 4 to be illegal invalid void or unenforceable d If the exclusion of ...

Page 76: ...ed warranty period with a detailed error description to SOFARSOLAR s service hotline for registering and send the claim to SOFARSOLAR service department by fax email or through SOFARSOLAR Warranty Claim Website at https service sofarsolar com warranty search to process the warranty claim The End User may also contact the dealer SOFARSOLAR authorised dealer or distributor or installer if the Produc...

Page 77: ...e refer to the Warranty Extension Order Form for more information Once the purchase of the Warranty Period extension has been processed SOFARSOLAR will send a Warranty Period extension certificate to the End User confirming the extended Warranty Period Any faults or defects that occur after the expiry of the Warranty Period or which occur within the Warranty Period but which are listed in the warr...

Page 78: ...m our website www sofarsolar com au Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to ...

Page 79: ...ADD 401 Building 4 AnTongDa Industrial Park District 68 XingDong Community XinAn Street BaoAn District Shenzhen GuangDong P R China Email service sofarsolar com Tel 0510 6690 2300 Web www sofarsolar com ...

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