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Snap-On Zeus, User Manual

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Snap-On Zeus User Manual Download Page 200

SureTrack® & Repair Information

Introduction to ShopKey Pro

193

15.10  Introduction to ShopKey Pro

Using the 

SureTrack & Repair Information

 icon you can login to 

the online repair information services ShopKey

®

 Pro or Pro 

Demand

®

, and SureTrack. 

This section describes ShopKey Pro and some of it’s features. For 

more information, contact your Snap-on representative, or visit the following web 
pages:

•

Snap-on Diagnostics ShopKeyPro Page

•

ShopKeyPro.com

•

ShopKey Pro Training (sktraining.net)

For information on Pro Demand, visit 

Prodemand.com

NOTE

ShopKey Pro and ProDemand are online subscription services intended for 
commercial shop use (individual subscriptions are not available). If you work 
for a shop that has an active ShopKey Pro or ProDemand membership, and 
have a Wi-Fi Internet connection on your diagnostic tool, you can access these 
services directly from your diagnostic tool.

15.11  ShopKey Pro Main Topic Links

•

What is ShopKey Pro?

 page 193

•

How do I access ShopKey Pro?

 page 194

•

How do I change the default application?

 page 195

•

Linking to an Active ShopKey Pro or Pro Demand Account

 page 189

15.12  What is ShopKey Pro? 

At it's core, ShopKey Pro is a complete repair information system (application) that 
is comprised of multiple modules providing you easy access to OEM repair, 
estimating, maintenance, and real-world experience-based information, and more, 
all from a single-source.

Here are a few features that ShopKey Pro has to offer:

ShopKey Pro Modules:

•

1Search™

 - Delivers complete OEM and experience-based information 

together in a single lookup search for diagnostic trouble codes, components, or 
symptoms. You get complete OEM information from ShopKey Pro, and the 
detailed parts replacement records, Real Fixes from SureTrack

®

. SureTrack is 

a comprehensive source of expert knowledge for professional technicians, 
combining diagnostic experience and detailed parts replacement records, all 
wrapped in an interactive community.

•

Estimate Guide

 - Build accurate, dependable and profitable estimates with the 

only OEM repair information system integrated within our ShopKey Shop 
Management Software.

•

Quotes

 - Allows you to customize your estimates by editing labor times, adding 

parts manually, adding or deleting lines, and moving lines in the estimate to 
group items together.

•

Maintenance

 - Provides different types of maintenance information, by 

mileage, time interval or indicator-based, so you can quickly see all tasks 
relevant to your current vehicle, and build (and print) a maintenance checklist.

•

SureTrack® Community

 - A forum-based application that connects you with a 

community of other professional technicians to find and share information, ask 
questions, and provide your own tips.

•

Service Manual 

- Provides access to OEM service manuals and related 

service information

•

Component Search 

- Allows you to easily search for vehicle components by 

category or by alpha lookup.

Summary of Contents for Zeus

Page 1: ...User Manual ZEEMS342A Rev F TM Start BC ...

Page 2: ...ponent Tests Scope Multimeter Snap on Cloud SureTrack Repair Information Vehicle History Quick Lookups Data Manager Training and Support System Settings General Information Getting Started Maintenance Quick Reference Information Using Page Controls Table of Contents TOC Click a Topic The Snap on Cloud Contents ...

Page 3: ... Suite Program 30 The ShopStream Diagnostic Suite Program 30 Home Screen Layout 30 Function Icons 31 Menu Icon 32 Help 32 Changing the Units of Measurement 33 Section 4 Compact Scan Module CSM 34 Power Source 34 LED Indicators 35 Audible Alerts 35 LED Flashlight built in 35 Basic Operation 35 Connecting the CSM 35 Pairing and Hardware Status Icons 37 Firmware Updates 39 Troubleshooting 40 Error Me...

Page 4: ...lection 87 OBD Health Check 87 Global OBD II Code Check 87 Global OBD II Clear Codes 88 Section 8 Guided Component Tests 89 Safety Information 89 General Information 90 Configuring the Favorites List 90 Menu Icon 91 Training and Classes 91 Vehicle Identification 94 Tests 95 View Meter 95 Performing a Test 96 Section 9 Scope and Multimeter Operations 97 Main Topics Links 97 Measurement Out of Range...

Page 5: ...m Demonstration Tools optional 145 General Reference Testing Strategies 145 Basic Setup Tips unknown signal type 145 Using Known Good Waveforms 146 Troubleshooting Signals 147 Units of Measurement Conversions 147 Glossary of Common Terms 149 Section 10 Quick Lookups 151 TSBs Technical Service Bulletins 153 Tire and Wheel Service 156 Operation 157 Section 11 Vehicle History 161 Toolbar Icon Functio...

Page 6: ...inks 193 What is ShopKey Pro 193 Shopkey Pro FAQ s 194 How do I access ShopKey Pro 194 How do I change the default application 195 I work in a shop that has ShopKey Pro or Pro Demand how do I link my diagnostic tool to it 195 Section 16 ShopStream Update Tool SST 196 Terminology 196 Main Topic Links 196 Basic Operation 197 End User License Agreement 198 Manual Software Download 198 Installing Soft...

Page 7: ...Contents Table of Contents vi Screen Protector Installation 225 Stylus Tip Replacement Touch Screen 226 Legal Information 227 ...

Page 8: ...procedures It is important to perform tests in an appropriate and acceptable manner that does not endanger your safety the safety of others in the work area the equipment being used or the vehicle being tested It is assumed that the operator has a thorough understanding of vehicle systems before using this product Understanding of these system principles and operating theories is necessary for com...

Page 9: ...azard Safety Message Example Risk of electric shock Prior to recycling the battery pack protect exposed terminals with heavy insulating tape to prevent shorting Disconnect all test leads and turn diagnostic tools off before removing the battery pack Do not attempt to disassemble the battery or remove any component projecting from or protecting the battery terminals Do not expose the diagnostic too...

Page 10: ...hold ALT and press back arrow Conventions Hyperlinks Hyperlinks links are identified by blue colored text and take you to other related content or websites must be connected to the Internet to link to websites Example Before using the diagnostic tool make sure the battery is fully charged or is connected to the AC power adapter See Power Battery Pack Charging on page 10 Procedures An arrow icon in...

Page 11: ...cting the confirmation menu choice such as Continue Accept OK Yes or other similar choice Example Select Reset The above statement abbreviates the following procedure 1 Navigate to the Reset icon 2 Select the Reset icon with your stylus Notes and Important Messages The following messages are used Note A note provides helpful information such as additional explanations tips and comments Example NOT...

Page 12: ...atest information is included Download the latest version of this manual and other related technical documentation at diagnostics snapon com usermanuals Information Services The following integrated services provide up to date service repair information directly to your diagnostic tool via wireless network connection from our Snap on Web Services Network Intelligent Diagnostics SureTrack Technical...

Page 13: ...this diagnostic tool to vehicles using a secured gateway visit www snapon com gateway Software Out of Date Indicator When your diagnostic suite software is out of date the home screen software version indicator will change it s color to red The upper screen bar will also display a related message that is selectable Click the message to find out how to obtain the current software version in order t...

Page 14: ...t Scan Module CTM Component Test Meter Guided Component Tests DLC Data Link Connector vehicle DMM Digital Multimeter ECM Electronic Control Module GCT Guided Component Tests GMM Graphing Multimeter SSC ShopStream Connect SST ShopStream Update Tool VIN Vehicle Identification Number ...

Page 15: ...cle data The Scope Module and Compact Scan Module are described in their applicable sections within this manual Main Topic Links Diagnostic Tool Feature Locations page 9 Power Battery Pack Charging page 10 Turning On Off and Emergency Shutdown page 10 Shortcut S Button Setup page 11 Camera Taking Pictures page 12 Windows Applicable Features Operations page 13 Wi Fi Setup page 13 Windows Taskbar pa...

Page 16: ...Shortcut S Button special functions 3 Power Button with backlit LED functions 4 Audio Speaker 5 Stylus Storage 6 Scope Module M4 removable 7 Camera Lens 8 Communication and Power Jacks Cover 9 Head Phone Jack 10 Micro SD Card Slot 11 USB universal serial bus Jacks 2 12 DC Power Supply Input Jack 13 Collapsible Stand 14 Battery Pack 15 Docking Station Connector ...

Page 17: ...ff and Emergency Shutdown The following sections describe how to turn the diagnostic tool on and off and perform an emergency shutdown Before using the diagnostic tool make sure the battery is fully charged or is connected to the AC power adapter See Power Battery Pack Charging 1 3 1 Turning On Press and release the Power button Figure 2 1 to switch the diagnostic tool on The system boots up then ...

Page 18: ...anytime by pressing and holding the Shortcut S button for three seconds Pressing the shortcut button Figure 1 2 when set to open the shortcut menu opens a slide out menu which provides the following selectable icon options Icon Description Screen Capture Saves a bitmap image screenshot of the visible screen For file retrieval and management information see Viewing Saved Files on page 166 Screensho...

Page 19: ...y Snap on customer service 1 5 Camera Taking Pictures 1 5 1 Using the Camera Selecting Camera from the Shortcut S button menu opens the camera application The touch screen becomes the view finder and is also used for reviewing photographs that are taken Icons on the touch screen are used to operate the camera The icons change depending on which camera function is active Cancel Icon Description Pho...

Page 20: ...udes introductory information on some of the Windows features and programs that are applicable with the operation of the ShopStream Diagnostic Suite program Specific Windows features and instructions are beyond the scope of this manual please refer to Microsoft Windows 10 user documentation for additional information 1 6 1 Wi Fi Setup The diagnostic tool uses Windows 10 embedded system software Wi...

Page 21: ...e 1 6 3 Choose your Wireless Network from the list of available networks then select Connect NOTE A password is required when choosing a protected network A wireless network connection progress window displays as the connection is being made 4 After the connection is successfully made the Wi Fi icon will display as Connected shown below The diagnostic tool is now connected to the Wi Fi network Con...

Page 22: ...ance see Cleaning on page 222 Stylus tip replacement see Stylus Tip Replacement Touch Screen on page 226 Touch Screen Gestures This device uses common touch screen gesture motions e g pinch to zoom press and tap pan and swipe The terms used to describe the various gestures may vary industry wide however the general procedures and usage are similar for specific operations The information provided i...

Page 23: ...plications active When you are ready to resume work the diagnostic tool can be started up again quickly just by pressing the Power button Sleep Mode settings can be found in Windows Control Panel Power Options For additional information refer to Windows 10 user documentation IMPORTANT It is recommended that you terminate current vehicle communication and save any open working files or data before ...

Page 24: ... a guide only as e mail client setup procedures vary See Email on page 167 for information on sending e mails from Data Manager z E mail client installation and setup Example 1 Download an email client e g eM Client Figure 1 9 Figure 1 9 2 Install the software following the screen prompts Figure 1 10 Figure 1 10 NOTE The Data Manager e mail feature uses the Windows system e mail client 3 Select Us...

Page 25: ...ion and the Windows help information Figure 1 11 5 If your existing email provider login screen displays enter your email address and password to allow the client to continue the setup with your provider Figure 1 12 Figure 1 12 6 Follow the screen prompts to allow the client to link to your email address 7 Once the client has successfully linked to your address you can begin using the new e mail c...

Page 26: ...l touch screen with a Tech Cart and docking station there will be an additional touch screen choice displayed 3 Select Calibrate The Calibration screen is displayed Figure 1 15 4 Using the stylus follow the screen prompts and tap on the center of the cross hairs as they appear at each corner on the screen Figure 1 15 NOTE To achieve the best results it is recommended to use the capacitive stylus w...

Page 27: ...hen set the printer as the default printer See Default Printer Setting on page 22 If the printer driver files are not automatically installed you will have to manually install the printer driver files Printer driver files may be supplied with the printer e g CD or memory stick or check the printer manufacturer s website to download the files Follow the manufacturer s instructions for driver instal...

Page 28: ... 22 Direct Wi Fi Connection Use the following instructions as a guide if your printer supports direct connection and you choose to connect the diagnostic tool directly to the printer 1 Turn your printer on and make sure it is setup per the manufacturers instructions for direct connection The printer must be able to be wirelessly detected by the diagnostic tool NOTE You can only connect to one netw...

Page 29: ...tup Printer driver files may be supplied with the printer e g CD or memory stick or check the printer manufacturer s website to download the files 10 Set the printer as the default printer See Default Printer Setting on page 22 Default Printer Setting To set a default system printer 1 Select the Windows icon on the desktop lower left 2 Select Devices and Printers right side menu 3 Touch and hold t...

Page 30: ...the C drive will be deleted when performing a restore Performing a restore will restore the Windows operating system to the original factory setup however the ShopStream Diagnostic Suite will be restored to the same version that was installed at the time the restore was performed IMPORTANT Transfer all files e g personal files off of the C drive that you wish to retain BEFORE performing the system...

Page 31: ...adapter uses vehicle power from a standard vehicle power port to power the diagnostic tool Contact your sales representative to order this accessory 1 9 Diagnostic Tool Technical Specifications Item Description Specification Touch Screen Capacitive Touch Panel Display 10 1 inch diagonal TFT Color LCD 1280 x 800 resolution WXGA Processor Intel Quad Core N2930 1 8GHz Camera 5MP 2592x1944 JPG format ...

Page 32: ...d Scanner Codes Data Files and Code Scan Reports z Demo Setup Before you begin Before starting these demos connect the AC power supply to the diagnostic tool and connect the compact scan module CSM to the diagnostic tool using the USB cable This ensures the diagnostic tool battery does not discharge and supplies power to the CSM allowing it to pair with the diagnostic tool IMPORTANT Do not connect...

Page 33: ...ct Codes Menu Display Codes DTC Display Intelligent Diagnostics demonstration starts Normally when you select Display Codes a list of codes is displayed if found Figure 2 1 If codes are found you have the option to select the Diagnose icon of a code to open Intelligent Diagnostics and access code specific information However in demonstration mode the Intelligent Diagnostics interactive demonstrati...

Page 34: ...e For additional information about Intelligent Diagnostics see Intelligent Diagnostics on page 75 10 Proceed to Scanner Demo 3 z Scanner Demo 3 View Configure and Save Engine Data PIDs This demonstration simulates viewing engine data PIDs in list and graph views creating a custom data list and saving the data for review at a later time For additional information on viewing data see Data Viewing PI...

Page 35: ...ng a typical code scan of all supported vehicle systems and saving the code scan data 1 From the Systems Menu select Code Scan 2 Choose which type of code scan you want to perform Pre Scan or Post Scan The Code Scan results screen displays and starts the automated process of scanning vehicle systems for codes A status indicator is displayed as the scan is performed 3 Once the scan is complete gest...

Page 36: ...le from the top of the list to view it The Scanner DataViewer opens in a separate window to display all PID data See Scanner DataViewer on page 169 for additional information 4 Close the Scanner DataViewer window 5 Select My Data from the upper toolbar 6 Select the Home icon from the lower toolbar to open the Home screen End of Scanner demonstration To become familiar with other capabilities of th...

Page 37: ...tomatically started when the diagnostic tool is turned on through the Windows start up folder function Once started the Home Screen displays see Home Screen Layout The program runs in a normal window and can be minimized resized and closed like any other Windows program To access the Windows desktop minimize the program window or use the Desktop icon see Toolbar Icons on page 32 NOTE The ShopStrea...

Page 38: ...erations on page 97 SureTrack Repair Information Once configured opens SureTrack ShopKey Pro or Pro Demand depending on your account authorization See SureTrack Repair Information on page 182 Snap on Cloud Opens the Snap on Cloud website See The Snap on Cloud on page 203 Vehicle History Identifies the test vehicle and organizes and manages work in progress and service records See Vehicle History o...

Page 39: ...e screen and allows you access to the Windows desktop Menu Selecting this icon opens a menu that provides information and basic operations and features for the current screen See Menu Icon on page 32 Technical Service Bulletins Provides Technical Service Bulletin information if available for the identified vehicle See TSBs Technical Service Bulletins on page 153 Change Vehicle The currently identi...

Page 40: ...d other pressure readings Choose between US customary or metric units of measure z To change the units of measurement 1 Select Scanner 2 Select the Menu icon from the lower toolbar Figure 3 3 Menu icon 3 Select Tools Units Setup The Units setup dialog box opens Figure 3 4 Units Setup screen 4 Use the dropdown menus to select the desired value for each item 5 Select Accept to close the dialog box a...

Page 41: ...42 4 1 Feature Locations Figure 4 1 Compact Scan Module 4 2 Power Source The CSM requires power from an external source to operate When testing OBD II EOBD vehicles the CSM is powered by the vehicle when connected to the data link connector DLC When testing OBD I vehicles that do not have battery power B at the DLC the CSM is powered by connecting a power cable directly to the optional OBD I manuf...

Page 42: ... 10 seconds Communication terminated with diagnostic tool out of range After losing communication will continuously beep at two different frequency s every 10 seconds Diagnostic tool will also display a message trying to re establish communication see Out of Range Alarm on page 41 If other alerts occur series of beeps this may indicate a communication error Follow the onscreen instructions to iden...

Page 43: ...Connect the OBD I manufacturer specific adapter to the vehicle DLC For vehicles that do not supply battery power at the DLC connect the optional 12VDC power cable to the OBD I manufacturer specific adapter IMPORTANT Never disconnect the power cable from the optional OBD I adapter or the power supply to the diagnostic tool if the tool is communicating with a vehicle 4 Proceed to Basic Scanner Opera...

Page 44: ...ated when power is being supplied to the CSM by a vehicle DLC The blue LED is illuminated when power is being supplied by USB connection 3 After the CSM is powered green LED on from the diagnostic tool select System Settings Paired Devices 4 Select Add from the toolbar then OK when prompted The diagnostic tool searches for compatible wireless devices then displays the results Figure 4 4 Figure 4 4...

Page 45: ... paired devices 3 For additional CSM connection status information see Hardware Status Icons on page 38 Hardware Status Icons The hardware status indicators Home screen lower right corner provide a quick reference to connection status Figure 4 8 Figure 4 8 Home screen Hardware status icons Status Icon Action Paired and Communicating Indicates the CSM is wirelessly connected and communicating Not P...

Page 46: ...er function If you choose not to perform the update it will not affect diagnostic tool operation however you will not benefit from the additional features available in the update Selecting Details in the upper right corner opens a list of what is included in the update z Updating firmware IMPORTANT The diagnostic tool must be connected and powered by the AC power supply during the CSM firmware upd...

Page 47: ...e update available message displays Figure 4 9 The update begins and installation progress is tracked on the screen Figure 4 10 Figure 4 10 Sample update in progress screen A Successfully Updated message displays once the installation process is complete Figure 4 11 Figure 4 11 Sample firmware update complete message 6 Select OK to close the message and return to Scanner operations The CSM now has...

Page 48: ...owing recovery use one of the alternate procedures to restart the system NOTE This product is intended to be used by professional technicians in a garage environment Electrostatic discharges may happen occasionally and cause a loss of communication To restore communication disconnect and reconnect the CSM and follow screen prompts z To recover wireless connectivity 1 Disconnect the CSM from the ve...

Page 49: ...agnostic Suite 4 Select Start in the lower left corner of the screen to open the menu 5 Select Turn Off Computer from the menu 6 Select Turn Off when the Confirmation window opens 7 Wait for the tool to completely turn off then press the Power button to restart the diagnostic tool 8 Connect the CSM to the vehicle once the ShopStream Diagnostic Suite opens 4 9 Technical Specifications Item Descript...

Page 50: ...nect this diagnostic tool to vehicles using a secured gateway visit www snapon com gateway 5 1 Basic Operation This section includes a basic overview of the Scanner function and basic operation information 5 1 1 Scanner Overview Scanner is a menu driven application that communicates with vehicle control modules to access diagnostic trouble codes DTCs parameter data PIDs functional tests and more T...

Page 51: ...irm the vehicle If needed enter the vehicle VIN odometer reading and license plate 8 Select a Vehicle System e g Engine See Selecting a Vehicle System on page 47 NOTE If the CSM is not connected an onscreen message may appear providing connection instructions 9 Select a Vehicle System Test Function e g Codes Menu to perform See Selecting a Vehicle System Test Function on page 48 5 1 3 Identifying ...

Page 52: ...ge 90 for details 3 Select the vehicle year A list of vehicle types or models will display Several selections may be required to identify the vehicle type and model follow the screen prompts and enter the required information A confirmation page showing the identified vehicle will display once all the required data has been entered If needed enter the vehicle VIN odometer reading and license plate...

Page 53: ...ify a test vehicle that the Scanner does not recognize the database does not support or has some unique characteristics that prevents it from communicating with the Scanner In these instances there is an alternate choice that allows you to establish communication with the vehicle OBDII EOBD Function this function allows you to connect to the OBDII equipped vehicle and perform basic OBD II or EOBD ...

Page 54: ...views are shown in Figure 5 6 and Figure 5 7 2 Select the desired vehicle system to continue NOTE Not all vehicle systems may be supported by the vehicle or available Available systems will vary across vehicle manufacturers and models Typical vehicle system options may include Engine Transmission Antilock Brakes Airbag Body Control Module Instrument card Tire Pressure Monitor Figure 5 6 Typical Sy...

Page 55: ...relays Memory Resets allows you to reprogram adaptive values for certain components after making repairs Selecting opens a submenu These options are found on the Functional Tests Menu for some models System Tests provides specific subsystem testing Performing these tests is similar to functional tests NOTE Actual onscreen test function names may vary 5 1 7 Exiting Scanner To exit Scanner you must ...

Page 56: ...re 5 12 Menu icon menu 5 2 1 File Use to print or save a copy of the data currently being viewed Menu options include Save opens a submenu with these options Screenshot saves a graphic image of the current screen Collected Data saves a recording of all the data currently in the buffer plus the number of frames designated after the trigger event see Properties on page 65 Print opens a submenu with ...

Page 57: ...out Scanner Hardware Version This option opens a dialog box showing the hardware version and other details about the Scanner function A Copy to Clipboard icon allows you to paste the information to a document or e mail About Scanner This option opens a dialog box that shows the software version and other Scanner function details A Copy to Clipboard icon allows you to paste the information to a doc...

Page 58: ...occurring problem Failed This Ignition opens a list of codes that set during the current ignition cycle MIL SVS or Message Requested displays ECM requests to light the malfunction indicator lamp MIL or service vehicle soon SVS lamp or display a driver information alert Last Test Failed displays a complete list of failed tests Test Failed Since Code Cleared displays a list of tests that failed sinc...

Page 59: ...at may be related to the present symptoms Performing pre and post scans also allows you to record in report format the pre condition of the vehicle and compare the post scan after work is complete to confirm the repairs were completed properly Pre and post scan is required by some manufacturers for pre and post collision work as well as by some insurance companies NOTE When a Code Scans is started...

Page 60: ... present Systems Code list with totals A categorized system list with code totals is displayed in the order they are scanned To view the main menu for a system in the list select the system title Figure 5 20 Figure 5 20 System title opens System Main Menu Select the expand collapse icon Figure 5 21 on the left side of a system category title to expand or collapse a system list Figure 5 21 Expand C...

Page 61: ...on in the Code Scan list A message will be displayed to inform you the OBD II codes and monitors for this vehicle may be accessed using the global OBD II function Readiness Monitor Test Status At the end of the Code Scan Report readiness monitor test results are displayed as Tests Complete or Not Complete Figure 5 24 Figure 5 24 Readiness Monitor status Quick reference indicators are used to show ...

Page 62: ...have a current version of Adobe Reader installed To install a printer see Printing Printer Setup on page 20 To check and or install Adobe Reader see Checking Installing Adobe Reader on page 23 The Vehicle System Report may be directly printed by selecting the Print icon from the code scan toolbar If the file was saved toolbar Save icon it may also be printed from either the Vehicle Record attachme...

Page 63: ...cting Clear All Codes Read by Code Scan erases all codes from all vehicle system modules that were read by Code Scan NOTE Availability of the Clear All Codes Read by Code Scan function is dependent upon the vehicle Not all vehicles may support this function 5 5 Service Resets and Relearns The Service Resets and Relearns option saves you time by providing you with a full menu of vehicle specific re...

Page 64: ...ng the diagnostic tool Figure 5 30 5 6 Data Viewing PIDs Selecting Data displays the data PID list for the selected module The Data display is typically opened from the Vehicle Systems Test Function menu see Selecting a Vehicle System Test Function on page 48 The descriptive name may vary e g Data Data Display Data Menu Data Only or other similar Selecting Data may result in one of the following A...

Page 65: ...e Icon 2 PID Name Description Descriptive name of the parameter ID 3 PID Current Value The PID Current Value can display as a value or as a status When displayed as a value the value correlates with trace cursor line which indicates the current vertical point of the signal When displayed as a status it correlates to an operational state e g On Off Enabled Disabled etc 4 Menu Icon Menu options for ...

Page 66: ...View 3 Full Screen Graph 4 Multi Graph View List View List View is the default view mode and displays all PIDs in list text format Figure 5 37 Figure 5 37 Split View To view one or more PIDs as a graph Figure 5 38 from the list view select the Expand Collapse icon To return the PID to list view select the icon again Figure 5 38 1 2 3 4 ...

Page 67: ... To return to list view select List View from the toolbar Figure 5 39 Full Screen Single Graph View To view a single PID graph in full screen Figure 5 40 select the PID Expand Collapse icon to open the PID in graph display then select Graph View from the toolbar or select the Menu icon and then select Full Screen Graph To exit full screen select List View from the toolbar or select the Menu icon a...

Page 68: ...splays parameters that are not highlighted do not display Figure 5 41 Custom configuration Select All shown Icon Description Closes the current test and returns to the menu Returns to the previously viewed screen Configure which parameters are displayed on the screen See Custom on page 61 Set alarms for two state PIDs See Alarms on page 64 Allows you to adjust the display characteristics for all o...

Page 69: ...st which allows you to choose multiple PIDs from across available systems to create a custom list Selecting a cross system custom PID list is similar to selecting a standard custom PID list however you have the option to select PIDs from multiple lists See Custom on page 61 for basic operation instructions At the time of this publication only select CAN integrated 2005 and later Mercedes Benz Jagu...

Page 70: ...se PID categories that have selections will be highlighted in the main list Figure 5 44 To choose all the PIDs in a category select the PID category check box Figure 5 44 3 To view the custom list select List View or Graph View from the toolbar Figure 5 45 Figure 5 45 The custom list displays Figure 5 46 Figure 5 46 ...

Page 71: ...green alarm indicates on a gray alarm indicates off Only digital parameters those with a range limited to two states e g enabled disabled on off etc can have alarms Parameters with continuous ranges such as variable voltage and pressure values cannot have alarms The alarm indicator assignments remain as selected until you exit the data list z To configure alarm settings 1 Select the Alarms icon on...

Page 72: ...of the serial data by the electronic control module Graph View Graph View allows you to display up to 16 graphs Figure 5 50 To view more than one PID in a multi graph display select the PID Expand Collapse icon to open each PID in graph display you want to include then select Graph View from the toolbar To return to list view select List View from the toolbar The display defaults to a single graph...

Page 73: ... message box disappears Figure 5 51 Save file screen To open saved Scanner data files from the Home screen select Data Manager Scanner Data Folder see Scanner DataViewer on page 169 Print See Printing Printer Setup on page 20 Scale Scale allows you to display hide the graph scale values along the left side of the graphs Figure 5 52 Figure 5 52 Scale values shown OFF Sweep Sweep allows you to displ...

Page 74: ...rol Flashing Icon When this icon is flashing the triggers are not armed and no data capture will occur Select this icon to arm Armed Trigger Arm Control When this icon is continuously displayed triggers are armed and ready to capture data Select this icon to disarm Go To Start End Moves to the first last frame in the data buffer Pause Suspends data collection Start Capture Starts or resumes data c...

Page 75: ...e of the event Trigger indicators and the arming control are shown in Figure 5 56 Figure 5 56 1 Activated PID Trigger Indicator A red flag and text indicate the PID trigger has activated 2 Trigger Cursor A red cursor line is displayed as a marker at the point the trigger was activated 3 Upper and Lower Limit Lines Limit lines indicate the upper and lower thresholds trigger points 4 Armed PID Trigg...

Page 76: ... 20 50 100 200 500 or 100 Figure 5 57 Figure 5 57 Properties screen 3 Select Save z To turn a trigger on and set upper lower trigger limits 1 Select the Menu icon on the PID you want to set a trigger on 2 Select Setup The properties dialog box opens Figure 5 58 3 To turn the trigger on select the Trigger On checkbox 4 Enter the desired upper threshold trigger limit in the Max field 5 Enter the des...

Page 77: ...Select Autoscale checkbox Autoscale Off manual setup Allows you to set the Graph scale vertical axis range To manually set the scale 1 Select the Menu icon on the PID you want to set 2 Select Setup The properties dialog box opens Figure 5 60 3 Deselect the Autoscale checkbox The check mark is cleared from the box and the minimum and maximum fields activate 4 Enter the desired upper limit in the Ma...

Page 78: ...ns over the limit and returns within limits Figure 5 62 Typical Activated trigger saved data file screen Trigger Arming Disarming Arming arms all triggers to record data if a trigger is activated Disarming prevents all triggers from activating Select the trigger arm control icon in the data control toolbar to arm or disarm all triggers If trigger settings are modified or are added for other PIDs t...

Page 79: ...ike selecting VIN from a Functional Tests menu to display the VIN of the identified vehicle Toggle Tests switch a component such as a solenoid relay or switch between two operating states Variable Control Tests command a certain value for a system or component such as varying the spark timing in 1 increments or the EGR valve duty cycle in 10 increments Reset Tests reset the adaptive or learned val...

Page 80: ...tware Manual Typical OBD II EOBD tests and functions include MIL Status displays the ID and status of the Malfunction Indicator Lamp MIL Troubleshooter displays vehicle specific experience based tests and tips Readiness Monitors displays the status of the OBD II EOBD required monitors 01 Display Current Data displays a screen containing Generic OBD PID data 02 Freeze Frame displays data stored in ...

Page 81: ... procedures based on vehicle operation Time Savers provides supplemental information such as firing order and 1 cylinder location that may be needed to make a diagnosis Tests and Procedures explains how to perform certain tests on the specific test vehicle Some tips provide specifications and installation information as well Troubleshooter information is organized into a series of diagnostic tips ...

Page 82: ...cators Guided Component Tests Test components quickly and accurately with Guided Component Tests that include step by step instruction component specifications and troubleshooting information Real Fixes and Troubleshooter View code specific procedures tests and tips that have been gathered from actual shop repair orders and industry professionals 6 1 Main Topic Links Accessing Intelligent Diagnost...

Page 83: ...3 Top Repairs Graph Graphical display of the specific parts and procedures most frequently used to fix the selected code or symptom 4 Technical Bulletins card Lists code specific Safety Recalls Technical Service Bulletins TSB s and OEM Campaigns 5 Smart Data card Displays code specific PIDs and highlights PIDs operating outside known good limits 6 Functional Tests and Reset Procedures card Perform...

Page 84: ...k icon and selecting a card To close the card select the Exit X icon Figure 6 4 Some applications provide print functionality to print the screen results Select the Print icon on the right side of the upper toolbar Figure 6 4 See Printing Printer Setup Figure 6 4 Expanded menu card and icons 6 4 Code Results Dropdown Menu The Code Results Dropdown menu allows you to quickly choose any of the scann...

Page 85: ...thin Top Repairs Graph 6 6 Technical Bulletins OEM Information The Technical Bulletins card Figure 6 8 provides a quick link to OEM Recall TSB and Campaign information that may be available for the selected code A red icon Figure 6 8 indicates the total number of Recalls TSBs and OEM Campaigns that have been found A green icon indicates a search was performed and no results were found Selecting th...

Page 86: ...s IMPORTANT Smart Data works best when the vehicle is idling at operating temperature with no load present Always refer to OEM service information for specific PID range limit information Selecting the Smart Data card Figure 6 11 opens the Smart Data main menu Figure 6 12 which includes additional data list options bottom of screen Figure 6 11 Selecting the Smart Data List Figure 6 12 opens the cu...

Page 87: ...alues will override the preconfigured Smart Data values Note Manually set triggers will display upper and lower trigger limit lines in the graph 6 8 Functional Tests and Reset Procedures Selecting the Functional Tests and Reset Procedures card Figure 6 14 opens the Tests main menu Figure 6 15 which displays a list of bi directional tests and procedures related to troubleshooting the selected codes...

Page 88: ... DTC related but are vehicle specific related and may be useful in troubleshooting or validating repairs Figure 6 17 After a test is selected a component test sub menu opens The component test sub menu may include various test options and a Component Information selection Figure 6 18 if supported Figure 6 18 Guided Component Tests are tests with step by step instructions Figure 6 19 to guide you t...

Page 89: ...the components prior to diagnosis The Component Information screens Figure 6 21 contain information to assist you with testing The screens are divided in sections to help quickly guide you to the correct information Operation provides a general description of normal component operation Connector displays the component connector and lists pin assignments Location identifies the component location a...

Page 90: ...e 6 24 in a Complaint Cause Correction format Figure 6 24 6 11 Troubleshooter Select the Troubleshooter card Figure 6 25 to view a list Figure 6 26 of code specific tips gathered from industry professionals Figure 6 25 Select a Related Tip from the list Figure 6 26 to view the information Figure 6 26 6 12 Repair Information Selecting the Repair Information card Figure 6 27 opens the Repair Informa...

Page 91: ...l Selection page 87 OBD Health Check page 87 7 1 Main Menu Selecting OBD Direct from the Home screen opens a menu with two options Figure 7 1 OBD Diagnose provides access to available OBD vehicle readiness monitors service modes trouble codes and data See OBD Diagnose on page 84 OBD Health Check provides quick access to check and clear codes check the readiness monitors and check MIL status See OB...

Page 92: ...nitor tests that have run since the last time the electronic control module ECM memory was cleared Monitors Complete This Cycle displays only the results of monitor tests that ran during the current drive cycle they reset when the ignition is switched off Readiness Monitors is used to check the status of the OBD II EOBD monitored systems Certain emission related OBD II EOBD systems are self monito...

Page 93: ...et 03 Display Trouble Codes Displays any stored emission related DTCs reported by the various ECMs 04 Clear Emissions Related Data Clears all emission related diagnostic data such as DTCs freeze frame data and test results from the memory of the selected ECM 05 06 07 Display Test param Results Opens a submenu of test parameters and test results from various sensors monitor test results and a recor...

Page 94: ...ing An incorrect selection may activate warning lamps and set CAN related faults on the vehicle Selecting OK displays a menu of protocol options Figure 7 4 Select the desired protocol to continue Figure 7 4 7 3 OBD Health Check The OBD Health Check option is intended as a time saver allowing you to quickly access a few key global OBD II services The OBD Health Check menu Figure 7 5 options include...

Page 95: ...r again within 40 to 80 warm up cycles the fault is automatically cleared from memory Test results reported by this service do not necessarily indicate a faulty component or system If test results indicate another failure after additional driving then a DTC is set to indicate a faulty component or system and the MIL is illuminated 7 3 2 Global OBD II Clear Codes Global OBD II Clear Codes clears al...

Page 96: ...f tests and information may vary Main Topic Links Safety Information page 89 General Information page 90 Configuring the Favorites List page 90 Menu Icon page 91 Training and Classes page 91 Vehicle Identification page 94 Component Information page 94 Tests page 95 8 1 Safety Information Risk of electrical shock Read the Important Safety Instructions document provided separately for messages on th...

Page 97: ...facturer you want to include selected manufactures are highlighted NOTE Manufacturers appear on the favorites list in the order in which they are selected Therefore if you select the makes you work on most frequently first they will appear at the top of the list 3 Select Finished on the toolbar once your selections have been made The screen returns to the manufacturer list but only the makes you s...

Page 98: ...rrent ramp and monitoring CKP and CMP signals simultaneously Also included are basic component operation and theory information testing procedures tips definitions illustrations diagnostic tool feature descriptions and accessory information Figure 8 3 Selecting Training and Classes provides the following options each option is described in the following sections Power User Tests How To Guide Featu...

Page 99: ...ntional Distributorless How To Guide The How To option provides multiple topics and references ranging from instructional and basic theory to troubleshooting and testing instructions Menu options may include 10 minute Electronic Classes provides basic electrical theory and testing information Topics may include Ohm s Law Variable Resistors Amperage Diode Continuity Electrical Circuits Guided Volta...

Page 100: ...be Reference Manual Using Fuse Box for Current Test Hard to Reach Wiring Features and Benefits Selecting Features and Benefits provides basic feature description and operational information about the diagnostic tool Additional information is provided for ShopStream Connect optional waveform demonstration boards and optional accessories Selections include 5 Minute Walk Thru With Demo Board provides...

Page 101: ...tinue to follow the screen prompts to make your desired selection Final menu options include two typical selection types descriptions are provided in the following sections Component Information on page 94 Tests on page 95 8 4 Component Information Component Information provides specific operational information if available on the selected component and may also include electrical connector and pi...

Page 102: ... additional information 8 5 1 View Meter View Meter opens a live meter set up to perform the test in the lower portion of the screen Figure 8 7 Once the meter view is open the Guided Component Test toolbar at the top of the screen is replaced by the Scope Multimeter toolbar which allows you to make adjustments to the settings See Scope Meter Upper Toolbar on page 107 for toolbar icon information T...

Page 103: ...e standard meter view as shown in Figure 8 7 Select Exit from the toolbar to close meter view and return to the Guided Component Test screen 8 5 2 Performing a Test To perform a Meter Test follow the on screen instructions to connect the test leads to the component Follow the instructions carefully as certain Guided Component Tests require the use of specific leads Once the leads are connected sel...

Page 104: ...107 Pairing and Hardware Status Icons page 105 Tests and Capabilities Quick Reference page 99 Test Leads and Accessories page 143 Testing Capabilities page 99 Triggers page 122 Trigger Setup Menu page 109 Safety page 97 Setup Menu Preferences page 108 Scope Meter Upper Toolbar page 107 Trigger Operation page 124 Using the Scope Module Extension Cable page 104 Reviewing Data and Using Zoom Review M...

Page 105: ...ircuit damage IMPORTANT If arrows are displayed in the live voltage values discontinue circuit testing Correct an out of range condition by selecting a scale setting appropriate for the signal being sampled See Trace Controls Menu on page 108 for more information 9 3 Technical Specifications Scope Module WARNING Item Description Specification USB Power 5V 500mA supplied by diagnostic tool Agency A...

Page 106: ...e tests NOTE Not all the tests listed are described in this manual This list is intended as reference only 6 5 4 3 2 1 D M M G M M L S Test Function a Four Channel Lab Scope Displays four Lab Scope channels automatically a Four Channel Graphing Meter Displays four Graphing Multimeter channels automatically a Ignition Probe Measures secondary Ignition voltage 2 to 50kV Displays secondary ignition k...

Page 107: ...pical devices e g ignition coils injectors fuel pumps that may draw up to 20A peak startup when initially started Also used to measure parasitic draw a a a Low Amps 40 Used to measure amperage of typical motors and devices that may draw up to 40A peak startup when initially started a a a Low Amps 60 Used to measure amperage of larger motors and devices that may draw up to 60A peak startup when ini...

Page 108: ...for finding intermittent dropouts or glitches that may not be obvious when viewing a digital value A key advantage of the GMM is being able to capture a signal over a long time interval and then review it s graphical history to visually see if and when dropouts have occurred In addition the GMM uses a combination of filter and peak detect modes to provide a good balance between detecting fast glit...

Page 109: ...nt Ch 1 yellow jack Ch 2 green jack Ch 3 blue jack Ch 4 red jack Each channel input is referenced to common ground input GND black jack Sample Rate 1 5 MSPS Continuous sampling MSPS mega samples per second Bandwidth DC 3 MHz 3 db point 3 MHz Input Impedance 10 MΩ DC 4 kΩ 3 MHz Channel 1 4 VDC Full Scale 75VDC Do not measure greater than 75VDC VAC Full Scale 50VAC Do not measure greater than 50VAC ...

Page 110: ...on on the Presets function see Presets on page 143 9 6 2 Test Lead Probe Connection Standard safety type test lead jacks are located on the top of the diagnostic tool and are compatible with many test leads and probes Insert the applicable test lead or probe terminal end into the jack to compete the connection For information on test leads see Test Leads and Accessories on page 143 IMPORTANT To av...

Page 111: ...dule Is undocked from the diagnostic tool when it is on or Is exposed to a electro static discharge ESD while it is being used remotely the following will occur Communication between the diagnostic tool and the Scope Module will be terminated All current data and settings will be lost An error message e g Meter Scope Not Found will display to indicate that Scope Module communication has terminated...

Page 112: ... make sure it has a good connection Use the Hardware Status icons to determine connection status see Hardware Status Icons on page 105 Hardware Status Icons The hardware status indicators in the lower right corner of the Home screen provide a quick reference to connection status Figure 9 7 Home screen Hardware status icons Status Icon Action Not Paired Indicates the Scope Module is not paired or c...

Page 113: ...e 9 8 and continue to follow the onscreen instructions to complete the calibration Figure 9 8 Probe calibration confirmation Example For the ohms resistance calibration process once completed zero ohms should be displayed Figure 9 9 when the leads are connected together When the leads are separated the upward arrows on the display indicate infinite resistance or an open circuit Figure 9 9 Typical ...

Page 114: ...ee Setup Menu Preferences on page 108 1 4 3 2 Back Setup Data Switches the display between three states See Display Modes on page 114 Cursors See Cursors on page 125 Refresh Clears the minimum maximum and live measurements displayed Uses Track the variation in a component or circuit under a certain condition If the condition changes Refresh lets you start tracking again to see the change Verify th...

Page 115: ...s of how the signal is sampled and displayed for each of the four traces z To adjust trace controls using the menu 1 Select Setup upper toolbar The Scope Multimeter Preferences dialog box opens 2 Select Traces 3 Select the trace to be configured from the submenu The traces dialog box displays Figure 9 11 Figure 9 11 Traces dialog box 1 Trace Setup Tabs Individual tabs for each trace channel 2 Prob...

Page 116: ...lose the dialog box and return to the scope Display use to adjust what information displays and how it appears Layout use to set how many traces display and how they display on the screen Units use to adjust time and voltage interval settings Display Settings Selecting Display from the View submenu opens the Display dialog box Figure 9 12 Figure 9 12 Sample Display dialog box The following options...

Page 117: ...e your finger or the stylus to switch between settings 1 window shows all traces on the same screen Figure 9 15 2 windows shows two separate traces in two ways horizontal one below another Figure 9 16 or vertical side by side Figure 9 17 3 windows shows three traces one below another on the same screen Figure 9 18 4 windows shows four traces one below another on the same screen Figure 9 16 Sample ...

Page 118: ... option allows you to change how the vertical scale menu selections are represented NOTE This setting ONLY changes the vertical scale the sweep horizontal scale is NOT changed NOTE When adjusting the vertical scale setting it is important to remember that the vertical scale is divided into 10 major divisions and all scale adjustments reflect this factor of 10 The division set of 10 cannot be chang...

Page 119: ...erefore each division is incremented by 1 0V thus a 10V scale Figure 9 21 Display Settings The Display setting allows you to change the displayed value in the Vertical Scale icon to your preference NOTE This setting ONLY changes the value displayed in the Vertical Scale icon Display Full Scale displays the value of the entire full scale Example Figure 9 22 If the vertical scale is set to 1V the va...

Page 120: ...ollowing sections 3 Make dialog box selections as needed 4 Select Exit to close the dialog box and return to the scope Units Selecting Units opens the Setup dialog box The units of measurement can be changed between US customary or metric The selected radio knobs on the Setup dialog box show which settings are active Figure 9 24 Figure 9 24 Sample Setup Units dialog box Snapshot The Snapshot tab o...

Page 121: ...s not selected and an icon indicates an active function The information in the following sections is intended as a guide and general overview of the controls and functions used within the Scope Multimeter Not all the settings or controls described throughout this section are applicable with all functions some may be grayed out or not active applicable depending on the function or test 9 9 1 Displa...

Page 122: ...ic and value icons are used in the control panel to access the settings Applicable settings are displayed depending on the test Various control icons are shown in the following images select a callout description blue text to link to that topic Figure 9 29 1 Profile Icon 2 Channel Icon 3 Probe Icon 4 Peak Detect Icon 5 Filter Icon 6 Invert Icon 7 Coupling AC Icon 8 Slope Trigger Icon 9 Taking a Da...

Page 123: ...g Selecting an icon opens the probe setup menu Changing the probe also changes the vertical scale to the applicable type of measurement For probe calibration information see Test Lead Probe Calibration on page 106 Figure 9 31 Probe option menu 12 Scale Vertical Y axis 13 Cursor Indicators see Cursors 14 Zero Baseline Indicators see Zero Baseline Adjustment 15 Sweep Scale X axis 16 Channel Scale In...

Page 124: ...me setting a fast occurring event is more likely to be captured due to the increased rate This is the standard mode of operation for many scopes Peak Detect On When peak detect is on all sample points are evaluated The points stored to the data buffer memory are intelligently selected to capture fast events that might be missed at slower effective sample rates Peak Detect captures fast events spik...

Page 125: ...spikes For a direct measurement test such as volts amps or pressure the filter minimizes the display of very fast spikes by averaging the sampled data when filter is active For a calculated measurement test such as frequency pulse width dwell or duty cycle extremely fast spikes 20 µS and faster from sources like the ignition system are ignored when filter is active 9 9 8 Invert Icon Invert is used...

Page 126: ...ecting 10V changes the vertical scale to a 10V volt scale The scale is always divided by 10 therefore each division is incremented by 1V Figure 9 32 Example Selecting 50 psi displays a 50 psi scale that is divided by 10 therefore each division is incremented by 5 psi Figure 9 33 9 9 12 Sweep Scale X axis The Sweep Scale or horizontal scale X axis represents time and the unit of measurement it is b...

Page 127: ...ment Min lowest measurement recorded for the signal since the test was activated or from the last time Refresh was selected Max highest measurement recorded for the signal since the test was activated or from the last time Refresh was selected Live represents the live running average measurement of the signal being measured Figure 9 35 9 9 14 Zero Baseline Adjustment To adjust the vertical positio...

Page 128: ...ld level in the middle of the signal range calculated from the Min and Max measurements to be used as a reference point to calculate the measurement The falling edge slope of the signal is used in determining the threshold level Once selected the Threshold function remains active until the test is exited Selecting Manual Threshold allows you to manually set the value and slope Figure 9 37 The foll...

Page 129: ...rt to display start the sweep if it crosses that point The trigger feature allows you to set the conditions of that specific point also called a trigger point When the trigger conditions are set and a trace meets those conditions crosses the trigger point the trace will start Trigger conditions Vertical scale position amplitude Sweep position the horizontal scale position or position in time Slope...

Page 130: ...t the criteria used to display signals on the screen To change the trigger mode the trigger must be set on one of the channels In both Auto and Manual Trigger mode the screen is updated when the signal crosses the trigger point in the selected direction rising or falling however Auto Trigger default mode when Auto Trigger is on even if the signal does not cross the trigger point the screen automat...

Page 131: ...ated by a plus graphic on the display Figure 9 43 The trigger marker represents the trigger point and is displayed on the screen when the trigger is turned on To roughly position the trigger marker select and drag it into position using the touch screen To position the trigger marker with accuracy open the trigger setup menu See Trigger Setup Menu on page 123 and use the vertical and horizontal sl...

Page 132: ...e and delta display 5 Cursor Measurement Panel time and delta display Figure 9 44 z To turn the cursors on off 1 Select Cursors upper toolbar to open the Cursors dialog box Figure 9 45 2 To turn the Cursors on off select Show or Hide icon as applicable 1 Cursor 1 position control 2 Cursor 2 position control 3 Show or Hide icon 4 Back icon Figure 9 45 Cursor controls z To position the cursors The c...

Page 133: ...g intermittent issues by providing you the ability to navigate through the data in detail to find events of interest such as glitches and signal losses The following sections describe the basics of the data buffer and the two basic modes of operation Capture Mode and Review Mode 9 11 1 About the Data Buffer To gain a better understanding of the capabilities of the scope and the basics of capturing...

Page 134: ... time to capture more detail live then zoom out in Review Mode to get a wider view and then zoom in at the points of interest where you need more detail Using this strategy you will capture less total time but be able to see more detail For some situations if the sweep setting you are using is not fast enough to capture the event your looking for turning Peak Detect on will increase the sample rat...

Page 135: ...ptured data in buffer memory NOTE As there is a direct relationship between the length of time the data is captured in and the resultant level of detail you will have when reviewing it review the information in Capturing Data Capture Mode on page 127 for tips on capturing and reviewing data Name Icon Description Step Back Moves to the previous point in the data Back 1 Frame Moves to the previous f...

Page 136: ...ortant to remember that whatever sweep setting you used during data capture is what the 1X zoom level will show The active zoom options 1X to 256X that are selectable are dependent on the amount of data stored in the buffer Less data captured less zoom options More data captured more zoom options 1 Glitch s 2 Zoom Cursor 3 Zoom Magnification Level Max shown Figure 9 49 Max Magnification Level disp...

Page 137: ...apture when such an event occurs allows you to analyze the waveform using a higher zoom level wider view to look for a glitch in the signal The following three illustrations show a generic square waveform to illustrate this method 1 Monitoring Capturing waveform as it displays normally Figure 9 52 You may not see a glitch while monitoring at this setting Figure 9 52 2 Pause data capture and then z...

Page 138: ...apshot is initiated 1 Select Setup upper toolbar 2 Select Setup from the menu then select Snapshot The Snapshot tab opens a menu Figure 9 25 3 Make a selection then select Back or Exit to close the dialog box Figure 9 55 9 13 Saving Data Selecting the File icon from the toolbar provides options for saving data files or configurations Save Configuration saves the current setup values as a Preset To...

Page 139: ... reference information on ignition waveforms see Ignition Waveform Reference on page 141 Figure 9 57 Typical Secondary Ignition Signal 1 To start the setup process select Scope Multimeter from the Home screen 2 Select Ignition Scope 3 Choose one of the following test modes Parade displays the secondary waveform pattern for each cylinder in the firing order from left to right across the screen Cyli...

Page 140: ...irst as other settings are dependent on this selection Standard Standard is used for ignition systems with a distributor Figure 9 60 1 Enter the Number of Cylinders 2 Select the Firing Order 3 Select Plug for Number 1 Trigger setting Setup Notes Selecting Coil for Number 1 Trigger setting should only be used to supply an RPM signal when the 1 trigger lead is connected to the coil wire Connect the ...

Page 141: ...e 136 Trigger Ignition Scope on page 137 For common settings within the Preferences menu see Setup Menu Preferences on page 108 Figure 9 61 Direct Ignition Direct is used for coil on plug systems 1 Enter the Number of Cylinders 2 Select the Firing Order Setup Notes Plug is preset as the setting for Number 1 Trigger setting Connect the 1 trigger lead to cylinder 1 For vehicles without a plug wire t...

Page 142: ...nal Select the applicable RPM factor Figure 9 63 Traces Ignition Scope Trace Setup Trace Setup Figure 9 64 allows you to Change the KV scale Display or hide the trace Invert the trace Turn on off Coupling AC only selectable if a time based sweep is used Move the Zero Base line using the slider right side Setup Notes Trace 2 is only active when in Wasted Spark Mode Raster Spacing Figure 9 65 adjust...

Page 143: ...eep Ignition Scope Sweep Setup Sweep Setup Figure 9 66 allows you to change the ignition test mode or change to a time based sweep setting e g 2 ms 50 ms 5s Two variations of each ignition test mode 5 and 10ms are offered e g Raster 5 ms and Raster 10 ms Figure 9 66 ...

Page 144: ... 0 kV however this can vary depending on the pickup In most cases start at the average spark kV of the system typically 2 kV and then make adjustments high low as needed to find and display a viewable pattern The following general rules of operation apply Higher less sensitive Lower more sensitive Setup Notes With Wasted Spark ignition systems the sensitivity level setting only displays on Channel...

Page 145: ...e adapter lead ground clamp lead keep it as short as possible 4 Connect the adapter lead RCA plug into the secondary ignition Clip on or COP CIC Ignition Adapter as needed 5 Clamp the secondary clip on adapter Figure 9 70 over a spark plug or coil lead or attach the applicable COP CIC coil adapter to the vehicle ignition coil 6 Isolate the leads from other components to avoid any unwanted noise th...

Page 146: ... OEM specific COP adapters Ford COP 1 Chrysler COP 2 VW Audi COP 3 Acura Honda Isuzu COP 4 Volvo BMW COP 5 Mercedes Benz COP 6 Mercedes Benz Dual Type COP 7 BMW COP 8 Lexus COP 9 Chrysler Jeep Lexus Toyota COP 11 OEM specific CIC adapters GM HEI CIC 1 Toyota Honda CIC 2 Setup Notes When using COP CIP adapters check the Presets menu for existing scope COP CIP presets to save time setting up the sco...

Page 147: ... plug gaps and establish a spark across the spark plug electrodes Spark kV SKV voltage required to maintain a spark across the spark plug electrodes Spark Duration Burn time the spark is maintained across the spark plug electrodes Min Max and current values for Firing kV Spark kV and Spark Duration are displayed as digital values for each cylinder in the firing order Intermittent problems that hap...

Page 148: ...e ignition waveform The Ignition Cycle Waveforms have specific points that show important information when checking an ignition system A complete ignition cycle of a cylinder runs from primary current switching on to the next primary current on event Therefore the description and explanation of the waveforms begins just before primary current switches on See following page for description of image...

Page 149: ... the Primary Coil Figure 9 74 5 The trace flattens out when there is no longer current in the primary ignition circuit Battery or charging system voltage available at this point is about 12 to 15 volts Primary Current Turns On Figure 9 74 6 The primary circuit switching device switches on the primary current This starts the dwell period Start of Primary Current Figure 9 74 7 Current in the primary...

Page 150: ...IMPORTANT Avoid damaging test leads do not pull on the wire when removing the leads from their jacks Pull only on the lead terminal end 9 16 1 Channel 1 Lead The shielded yellow lead is used with channel 1 and is color matched with the channel 1 jack on the diagnostic tool Figure 9 77 Yellow Channel 1 Lead The channel 1 lead includes two black right angle common ground connectors 1 Non stackable a...

Page 151: ...bes Insulated alligator clips and probes pointed type can be attached to the end of the test leads Each alligator clip is color matched with a test lead and the probes are available in red and black Figure 9 81 9 16 6 Low Amp Current Probe optional The Low Amp Current Probe is used to measure AC or DC current up to 60A This probe includes two scales 0 to 20A and 0 to 60A that can be used to provid...

Page 152: ...ore representative of a 2012 BMW 328i Sedan Figure 9 85 9 17 General Reference Testing Strategies 9 17 1 Basic Setup Tips unknown signal type When conducting automotive diagnostics situations may arise when you need to capture and analyze a signal that you are not familiar with do not know what the intended waveform pattern should look like or even how to set the scope to acquire the signal The fo...

Page 153: ...ng the signal into the viewable display area Use the zero baseline controls or move the zero baseline marker onscreen to move the zero baseline of the signal vertically on the screen to the desired position See Zero Baseline Adjustment on page 120 If the signal cycles are compressed close to each other try and readjust the sweep scale horizontal scale to a lower setting to display less cycles Once...

Page 154: ...nterference Invert Icon switches signal polarity Coupling AC Icon blocks the DC portion of signal Threshold Auto Manual GMM Only provides a more accurate measurement on select GMM tests where noise is present Scale Vertical Y axis adjusts vertical scale Using a higher setting may provide a cleaner signal in some situations For signals that do not display or display off the screen erratic compresse...

Page 155: ...cury 1 inHg 0 03386388 bar 1 inHg 0 4911541 psi 1 inHg 3386 388 Pa Pressure Conversions psi x 0 0689 bar psi x 6 8950 kPa psi x 0 0703 kg cm Electrical Units Symbol Description Equivalents bar x 14 5030 psi bar x 100 0000 kPa bar x 29 5300 inHg 60 F kPa x 0 1450 psi kPa x 0 0100 bar kPa x 0 0102 kg cm kPa x 0 295299 inHg kg cm x 98 0700 psi kg cm x 0 9807 bar kg cm x 14 2200 kPa inHg 60 x 0 0333 b...

Page 156: ...feedback engines and specified in duty cycle Dwell 60 Measurement of the length of a signals on time displayed on a 0 to 60 degree scale 0 0 30 50 60 100 Dwell 90 Measurement of the length of a signals on time displayed on a 0 to 90 degree scale 0 0 45 50 90 100 Filter Function used to filter or smooth out spikes and fast variations in signals Frequency The number of times a signal repeats in one ...

Page 157: ...he screen Signal Detectable voltage current or magnetic field by which specific information is transmitted in an electronic circuit or system Square Wave A square or rectangular waveform digital which alternately switches high to low on off for specific lengths of time that has very fast rise and fall times Sweep Scale The horizontal scale on the grid Also referred to as time scale or x axis Term ...

Page 158: ...Oil Specs and Resets coverage includes domestic and import cars light trucks and vans Coverage is limited to vehicles sold through dealerships only in the United States All vehicles may not have on board diagnostic tool reset capabilities or information available If you experience a wireless connection loss the Oil Specs and Resets function may stop To continue use you must re establish your Inter...

Page 159: ... to reset the oil service indicator NOTE Not all vehicles may support on board diagnostic tool reset capabilities or provide reset instructions or specifications 10 1 1 Fluid Capacity Selecting Fluid Capacity displays OEM recommended engine oil specifications Figure 10 3 Typical information may include Vehicle engine information Oil capacity specifications with or without oil filter Oil rating wei...

Page 160: ...y by manufacturer 1 Select the Functional Reset icon from the toolbar The Scanner function opens to the service interval reset menu for the selected vehicle 2 Select the applicable menu option s to perform the functional reset 3 Read and perform any instructions that are provided 4 If applicable once the reset has completed select OK or Continue The following screen examples Figure 10 5 illustrate...

Page 161: ...the Vehicle on page 44 for additional information on identifying a vehicle To select TSBs see Using the TSBs function on page 155 Figure 10 6 TSBs Icon on toolbar menu active z Accessing TSBs vehicle not identified or to change a vehicle If a vehicle has not been identified or you need to find TSBs for a different vehicle from the one that is identified use the following procedure 1 If needed sele...

Page 162: ...e list by category TSBs and other service related information are categorized by system and components 1 Select a category from the list or perform a search using keywords 1 Search Box 2 Recalls 3 Categorized TSBs Information Figure 10 9 Typical TSB list display When a category is selected the results links are displayed Figure 10 10 A description publish date and OEM reference number are provided...

Page 163: ... in your custom list 3 Select Finished Figure 10 12 Typical Configure favorites window 10 3 Tire and Wheel Service Tire and Wheel Service is located in the Quick Lookups main menu Quick Lookups Tire and Wheel Service Tire and Wheel Service provides OEM information on your diagnostic tool via wireless network connection with our Snap on Information Service This feature allows you quick access to th...

Page 164: ...ation can be displayed z Using the Tire and Wheel Service function There are two methods to access this function From the Home screen select the Quick Lookups icon Figure 10 13 then select Tire and Wheel Service then proceed to Step 1 below Figure 10 13 From within a current Scanner session select Tire and Wheel Service or applicable choice from the System menu Figure 10 14 then proceed to Step 3 ...

Page 165: ...isplay until the image is fully downloaded and can be displayed Use the scroll bar to scroll up down to view all of the information The following example Figure 10 15 shows a typical TPMS indicator reset instructions Instructions and screens will vary by vehicle Figure 10 15 Icon Icon Name Description TPMS Indicator Reset Displays TPMS indicator reset instructions to perform a manual reset of the ...

Page 166: ...ay display until the image is fully downloaded and can be displayed Use the scroll bar to scroll up down to view all of the information The following are examples Figure 10 16 of typical TPMS service procedures screens results will vary by vehicle Figure 10 16 Tire Wheel Specifications Fitment Selecting Tire Wheel Specifications displays OEM tire and wheel specifications Figure 10 17 Typical infor...

Page 167: ... be performed before selecting or completing the function itself Follow all instructions as written NOTES Scanner functions require connection and communication with the vehicle Functional tests resets are not available for all vehicles and will vary depending on vehicle support A grayed out or non selectable icon indicates that functional resets rests are not available for the selected vehicle Se...

Page 168: ...icle Records List The Vehicle Records List screen Figure 11 1 lists all of the available vehicle records 1 Toolbar 2 Main Body Records List Figure 11 1 By default records are shown in the order in which they are entered However you can re sort them by any of the categories shown as column headings You can also resize the individual columns z To sort records 1 Select a category heading The listed i...

Page 169: ...cord includes vehicle ID information DTC data and other data entry fields for owner and vehicle information and technician notes Depending on the vehicle information that was used to identify the vehicle some data may be already entered The example below shows DTC scan results from the last code scan performed and an attachment Vehicle System Report Data PDF file Vehicle ID information is captured...

Page 170: ... on Cloud automatically when they are created See The Snap on Cloud on page 203 for more information on using the Snap on Cloud Figure 11 3 NOTE The virtual keyboard automatically opens the first time you select within one of the data fields 2 Use the virtual keyboard to enter information in the data fields The data is automatically saved 3 Select Back to return to the vehicle records list screen ...

Page 171: ... All z To search vehicle records 1 Select Search from the toolbar 2 Enter the text to search for 3 Select the Search icon Matching records are displayed Select Show All on the toolbar to restore the complete vehicle records list 11 2 6 Settings Use Settings to determine which categories display on the vehicle records list z To change vehicle record list settings 1 Select Settings to open the menu ...

Page 172: ...69 Scope File Viewer page 175 ShopStream Connect Alternative Viewer page 175 12 1 Data Manager Screen Layout Selecting Data Manager opens the Data Manager screen displaying available file folders and a file viewer This screen displays the contents of the Windows My Documents ShopStream folder 1 Data Manager Toolbar 2 Folders Panel 3 Preview Panel displays image files 4 Information Panel displays a...

Page 173: ...r at anytime The files may also be transfered to portable USB drives and then transfered to your PC 12 2 4 Viewing Saved Files Screenshots Photos to view screenshots and photos taken using the built in camera see Image Viewer on page 169 Vehicle System Report Code Scan Report to view code scan reports saved while using the Scanner function see Vehicle System Report Viewer on page 168 Data Files da...

Page 174: ...ile from within one of the folders e g Camera Scanner Data Scope Multimeter etc In this example Figure 12 3 a Vehicle Systems Report was chosen from the Vehicle Systems Report Data Folder 2 With the file highlighted select Email from the toolbar Figure 12 3 Table 12 1 Data Manager toolbar icons Icon Description My Data Returns to the Data Manager main screen Up Selecting once moves up one level in...

Page 175: ...ang 4 6L V8 EFI CODE SCAN RESULTS Systems Analyzed 20 Engine All Powertrain Codes Codes 4 Transmission All Powertrain Codes Codes 4 Antilock Brakes Codes 0 Airbag Codes 0 Body Control Module Codes 0 Door Module Driver Codes 0 Door Module Passenger Codes 0 Heating Air Conditioning Codes 0 Rear Auxiliary Climate Control Codes 0 Rear Heating Air Conditioning Codes 0 Instrument Panel Cluster Codes 0 P...

Page 176: ... 3 Captured Screen Image Figure 12 6 12 6 Scanner DataViewer Scanner data files are saved in a proprietary file format and are viewable by opening them from the Scanner Data Folder in the Data Manager folder panel or from within the Windows My Documents ShopStream Scanner Data folder The built in Scanner DataViewer Figure 12 7 allows you to open play and print Scanner data files Scanner DataViewer...

Page 177: ...t which pids to include number of pids per page display colors and the text font Figure 12 8 Figure 12 8 Pids print settings z To print 1 Select the desired pids A checked box indicates the pid will be printed Select again to deselect the pid 2 Select Change to modify the font this opens a standard Windows font dialog box a Modify the font as desired b Select OK to close the font dialog box 3 Once...

Page 178: ... view the display color of the listed items Highlight an item and the current color appears in the Color box Change use to change the color of the highlighted item select to open a color palate Sweep use to adjust the number of data frames that appear on the screen zoom in or out highlight and type in the desired number Reset Colors use to restore the default color settings Data Item use this pull...

Page 179: ...f and on Figure 12 12 Display toolbar 12 6 3 Navigation Tools Playback Controls The playback controls allow you to navigate through saved data Figure 12 13 1 Skip Back Allows backward movement in multiple steps 2 Step Back Allows backward movement in singular steps 3 Play Select to play 4 Step Forward Allows forward movement in singular steps 5 Skip Forward Allows forward movement in multiple step...

Page 180: ...ugh the parameter list and graphs 1 Cursor 2 Scroll bar 3 Slider bar Figure 12 15 12 6 4 Customizing the Display The parameter text list left side displays parameter names and current values The display can be customized by selecting and dragging parameters from the text list or graph display to a different location in the text list or in the graph display Figure 12 16 The highlighted parameters i...

Page 181: ...lect the Custom List tab Figure 12 17 2 Select Edit List in the custom window 1 Edit List 2 Custom List tab Figure 12 17 A list of available parameters displays Figure 12 18 3 Select the parameters to include in your custom list Select All and Deselect All controls are also available to assist in the selection process Figure 12 18 Creating a custom parameter list 4 Select Save Exit to close the wi...

Page 182: ...wer icons may not be available or grayed out this is normal as those features are only applicable when viewing live trace signals 1 Toolbar contains control icons 2 Main Body displays recorded trace results 3 Controls Panel contains the channel trace settings 4 Playback Control Toolbar contains playback and display controls Figure 12 19 12 8 ShopStream Connect Alternative Viewer Saved data files a...

Page 183: ...rt snapon com 13 1 3 Website Main http diagnostics snapon com 13 1 4 Website User Manuals Manuals Technical Documentation The information in this manual is periodically revised to ensure the latest information is included Download the latest version of this manual and other related technical documentation at http diagnostics snapon com usermanuals 13 1 5 Website Training and Support Training and S...

Page 184: ...Visit our Forums to communicate with other users to find answers and ask questions about our diagnostic products https www1 snapon com diagnostics us CC ProductForums htm link also available on the Product Support Product Training and Quick Tips pages 13 1 7 Online Contact Form https www1 snapon com diagnostics us Contact Figure 13 2 ...

Page 185: ...the display option for the Vehicle System Report timestamp Topic Links Get Connected page 178 Paired Devices page 179 Shop Information page 179 Data Backup page 180 Backup Settings message page 180 Backup page 180 Restore page 181 Code Scan Timestamp page 181 14 1 Get Connected Selecting Get Connected displays the required account setup information Figure 14 1 needed to create a Snap on Cloud acco...

Page 186: ...g and Hardware Status Icons on page 105 The Paired Devices screen lists all of the devices paired to the diagnostic tool Figure 14 2 The icon indicates the connection and communication status Figure 14 2 14 3 Shop Information Selecting Shop Information allows you to add personalized shop information that can be included on printed data files z To add change Shop Information 1 From the System Setti...

Page 187: ... saved data or if an issue occurs where a system restore see Operating System Restore on page 23 is necessary and you need to retain your saved data Only the following types of data are backed up ShopStream Data saved movie data files Lab Scope Settings presets Vehicle History Records and Favorites z To Backup data files 1 From the Home screen select System Settings 2 From the System Settings main...

Page 188: ...Backup Restore The restore file confirmation dialog box opens Figure 14 5 3 Select Continue Figure 14 5 The Windows restore backup file path dialog box opens 4 Select the backup file file extension sna from your backup file location 5 Select Open to restore the backup file Once the file has been restored a confirmation message is displayed 6 Select OK then close and restart the Diagnostic Suite pr...

Page 189: ...e 189 for instructions Reactivating SureTrack If you have recently purchased a software upgrade you will need to reactivate your account to access SureTrack See Getting Started and Logging In on page 186 for instructions Accessing SureTrack on your PC You can also use your PC to access the SureTrack Community once your setup your SureTrack account If you have already created a SureTrack account us...

Page 190: ...ign information 15 3 2 SureTrack Community The Sure Track Community module is a forum based application that connects you with a community of other professional technicians to find and share information ask questions and provide your own tips 15 4 SureTrack Screens 15 4 1 SureTrack Home Page The SureTrack Home page resides within ShopKey Pro includes Figure 15 1 1 Change Vehicle dropdown menu prov...

Page 191: ...ber of repairs that all displayed data was based on Top 10 lists display the most popular repairs and lookups by existing users for the selected vehicle select an item from any list to view the Results Index see Results Index Page on page 184 Top 10 Commonly Replaced Components Top 10 Common DTCs Top 10 Common Symptoms Top 10 Top Search Lookups 15 4 3 Results Index Page The Results Index page incl...

Page 192: ...nt and descriptions of component operation component locations test locations connector end views and even sample waveforms TSB s OEM technical service bulletins Safety Recalls and Campaigns safety recall and service campaign information 15 4 5 ProView Results Page Selecting the ProView tab from the SureTrack results page opens ProView ProView provides graphical displays showing the direct relatio...

Page 193: ...g In active account on page 186 I purchased a diagnostic tool and need to setup and access SureTrack for the first time Creating a SureTrack Account on page 189 SureTrack has already expired but I purchased a software upgrade and have a new SureTrack authorization code Logging In with new Authorization Code expired account on page 188 SureTrack is still active but I have purchased a software upgra...

Page 194: ... SureTrack using your current username and password 2 At the ShopKey Pro start page select your username Figure 15 8 then select Profile Manager from the dropdown menu Figure 15 8 3 Log in to the Profile Manger Figure 15 9 using your current username and password 4 Enter your new Authorization code Figure 15 9 Figure 15 9 5 Review and update the rest of your profile and make sure all required fiel...

Page 195: ...ureTrack 1 Log in to SureTrack using your current username and password When your SureTrack account has expired and you try to login you are directed to an information window Figure 15 10 2 Scroll down and select the link shown in Figure 15 10 Figure 15 10 3 The SureTrack FAQ webpage opens Figure 15 11 Figure 15 11 4 Scroll to the topic Where do I apply my new Authorization Key from Snap on 5 Sele...

Page 196: ...ess SureTrack you must Create a SureTrack Account see Creating an Account on page 189 Have a current SureTrack Authorization Code see Finding your SureTrack Authorization Code on page 192 Have a Wi Fi Internet connection Have the current software version installed on the diagnostic tool See your Snap on Representative for information 15 6 2 Creating an Account If you are a new member do not have a...

Page 197: ... has been created Success X This account can be used to contribute to the community and manage your profile To link this account to your shop have your shop add you in Profile Manager Login Cancel Username Password Forgot password Click here to reset Remember username password Create a new Individual Account X 6 7 8 Submit Cancel Question 3 Choose a question Question 2 Choose a question Question 1...

Page 198: ...User Profile Expert Subscriptions Communication 12 14 Enter the SureTrack Authorization Code Enter all required information scroll down 13 Click Save 15 Close the browser window or tab 16 Open www shopkeypro com and login Login Cancel Username Password Forgot password Click here to reset Remember username password Create a new Individual Account LOGIN ShopKey5 com Users Get to Know ShopKey Pro Cli...

Page 199: ...e the message box until the beginning of the next month when it will reappear to remind you again Selecting Snooze 1 Week will close the message box for approximately one week and then it will re appear Figure 15 23 Software Upgrade Reminder Message 15 9 About SureTrack Status Messages Depending on your software version and connection status the following messages may appear in the SureTrack statu...

Page 200: ...sed information and more all from a single source Here are a few features that ShopKey Pro has to offer ShopKey Pro Modules 1Search Delivers complete OEM and experience based information together in a single lookup search for diagnostic trouble codes components or symptoms You get complete OEM information from ShopKey Pro and the detailed parts replacement records Real Fixes from SureTrack SureTra...

Page 201: ... Optimized for Tablets use your Android and Apple tablet devices to access your repair diagnostic and maintenance information Diagnostics Enter a DTC to find the information needed to diagnose and fix the problem including code descriptions setting conditions component illustrations and test procedures ShopKey Pro Vintage ShopKey Pro Vintage includes an extensive library repair information along w...

Page 202: ...e Creating an Account on page 189 If you wish to access your shops ShopKey Pro or ProDemand account from your diagnostic tool 1 Have the shop administrator or applicable log into ProDemand or ShopKey Pro 2 Select the username near the top right and then from the dropdown menu select Profile Manager then log in again to the Shop Profile Manager The Shop Profile Manager window will open Figure 15 26...

Page 203: ...ended This allows you to continue normal diagnostic tool operation without interruptions or loss of performance NOTE As an alternative to downloading software in the background you can select the Fast Download from the update status window see Step 3 in Manual Software Download for details 16 1 Terminology The following terms are used in this section and throughout this manual as described below S...

Page 204: ...tarts the SST program and adds the SST icon to the Windows system tray NOTE If necessary select the expand arrow to see the SST icon in the system tray Figure 16 1 SST Icon in system tray Selecting the SST icon from the system tray provides the following menu choices Check for Updates Allows you to manually check for software updates anytime See Manual Software Download on page 198 Show Progress a...

Page 205: ...e 16 3 Typical EULA acceptance screen To Decline at the screen prompt Figure 16 3 select I Decline A confirmation message is displayed providing options to Go Back or Exit the software installation Figure 16 4 Figure 16 4 Typical EULA acceptance screen 16 5 Manual Software Download This section describes the basic procedures for manually downloading software updates and upgrades Normally the SST w...

Page 206: ...tus window NOTE The percentage status bar may not always be displayed while downloading Figure 16 7 3 During an active download three options are available from the update status window Figure 16 7 Fast Download selecting Fast Download provides the option to either initiate a faster download or continue downloading the background If Fast Download is selected it may adversely affect diagnostic tool...

Page 207: ...ve your Compact Scan Module CSM and USB cable available The software update may include CSM firmware updates that need to be installed z To install a software update 1 Select the software update available message Figure 16 8 or the SST icon from the system tray A software update installation window will display Figure 16 9 Figure 16 9 Typical update installation window 2 Select an installation opt...

Page 208: ...grade installation window will display Figure 16 11 Figure 16 11 Typical upgrade installation window 2 Select an installation option to continue Upgrade Detail opens a PDF file describing the details of the software upgrade including any accessories that may be required Install Now starts the software upgrade installation Proceed to step 3 Install Later closes the upgrade message The upgrade avail...

Page 209: ...n the diagnostic tool off then turn it on re boot 8 From the toolbar select Menu Help Version Info to confirm the new version number is installed 9 To activate your SureTrack access that comes with your new software upgrade see ShopStream Update Tool SST on page 196 ...

Page 210: ...page 214 Logging Out of the Snap on Cloud page 217 17 1 Key Features Automatically transfer code scan reports screenshots and camera photos to the Snap on Cloud Access and manage your Snap on Cloud account using your diagnostic tool mobile device or PC Share send files via e mail or other mobile apps Tag files attach a descriptive key name to help you organize and search files Use the Search funct...

Page 211: ...quired information and create a Username and Password then select Create 6 At the Success confirmation screen select Done 7 Log in using your Username and Password 8 Answer the security questions then select Submit 9 From Technician Profile Manager select the Device Management tab 10 Select Add Device then enter your Serial Number PIN Code and Device Name and select Save when done 11 Log out of Pr...

Page 212: ...2 to open the Login page 4 Select Login upper right screen 5 Log in using your ShopKey Pro or SureTrack Username and Password 6 Open the Profile Manager additional login may be required 7 From the Device Management tab select Add Device 8 Enter your Serial Number PIN Code and Device Name 9 Log out of Profile Manager and close the window 10 Turn the diagnostic tool off and then on 11 To login and u...

Page 213: ... any displayed set of PIN and Code numbers may be used to register 17 4 Using the Snap on Cloud To use the Snap on Cloud A Snap on Cloud account is required see Registration Getting Started on page 203 The diagnostic tool must be connected to a Wi Fi network see Wi Fi Setup on page 13 17 4 1 Logging on the Snap on Cloud registered user z Logging in to Snap on Cloud registered user 1 From the Home ...

Page 214: ... icon right side Figure 17 6 This menu allows you to share your entire gallery see Sharing all Files Share My Gallery on page 210 Figure 17 6 The lower toolbar Figure 17 7 includes the following links My Files see page 207 Search see page 211 Favorites see page 213 Profile see page 213 Figure 17 7 17 4 3 My Files My Files displays all the files uploaded from the diagnostic tool Figure 17 9 Each fi...

Page 215: ...Delete Select to delete the file from the Snap on Cloud 5 Favorites Icon See Favorites on page 213 for additional information 6 Shop Files See Shop Files on page 211 for additional information 7 Link icon See Sharing E mail an Individual File Link icon on page 209 for additional information Selecting a file opens the File Details The File Detail screen allows you to edit file metadata See File Det...

Page 216: ...d by a space return is added as a tag and is displayed in the Active Tag field 7 Active Tag s Displays the active tag s Tags can include the good or bad entry from the Known Good Bad checkboxes and text entered in the file Name Description and Tag fields Each entry is automatically preceded with the symbol Sharing E mail an Individual File Link icon To share a file 1 Select the Link icon Figure 17...

Page 217: ... from the upper toolbar Figure 17 14 2 Select Share My Gallery 3 Select Copy to Clipboard Figure 17 15 from the pop up window Figure 17 15 4 Open your e mail text social media etc app and paste the URL into a message to share with others The URL link that is sent is only displays The Files File Names Your User Name Date the Files were posted Files Descriptions Contact 1 Contact 2 ...

Page 218: ...e s with others via e mail text social media etc from a permanent location in the cloud Unlike sharing a file s from My Files the link is permanent and will work even if the original file is deleted Shop Files links are useful when sharing a file with a customer that is not a registered Snap on Cloud user that just needs to see the file and or may need access to the file in the future Note The fil...

Page 219: ...xt message with the link attached ready to be sent Send via Email your system default e mail application will open a new message with the link attached ready to be sent Copy to Clipboard open your e mail text social media etc application and paste the URL into a message to share with others To share all files in Shop Files 1 From Shop Files select the Menu icon Figure 17 20 from the upper toolbar ...

Page 220: ...tes Figure 17 22 Figure 17 22 To set a file as a Favorite select the Favorite icon star symbol to highlight the icon The Favorites icon can be selected deselected at anytime when displaying files 17 4 7 Profile Select Profile Figure 17 23 to open the Profile Manager menu Figure 17 23 Description Icon Favorite on Favorite off ...

Page 221: ...ing Out of the Snap on Cloud on page 217 Open online Help to assist in Registering Your Device Figure 17 24 My Network Selecting My Network Figure 17 24 allows you to add others to your file sharing network Enter the contacts name phone number and or email at the prompt Add as many contacts as you need The Contact Names you enter will appear in the Share Link pop up screen Figure 17 26 when you se...

Page 222: ... SureTrack user please note that Profile Manager is the same as your SureTrack Profile Manager Any changes you make will also be reflected in your SureTrack account Profile Manager includes five tabbed categories to help you manage your account information Account on page 215 Personal Information on page 216 Expertise on page 216 Profile Picture on page 216 Device Management on page 216 Account Th...

Page 223: ... selected vehicles you will receive an email with the details and a link back to the question Figure 17 29 Profile Picture This screen allows you to personalize your profile picture by selecting one of the provided images Device Management This screen manages devices associated with your account Figure 17 30 Select Add a Device to setup and add an authorized device Enter the device Serial Number s...

Page 224: ...right screen to log out of Profile Manager Figure 17 31 Figure 17 31 NOTE Profile Manager opens a new browser tab To return to the Snap on Cloud after logging out of Profile Manager you must select the Snap on Cloud Home Page browser tab Logging Out of the Snap on Cloud To log out of the Snap on Cloud select Profile from lower toolbar then select Logout Figure 17 32 Figure 17 32 Your Name ...

Page 225: ...port PDF file can be found in that vehicle s vehicle record on the Attachment panel see Vehicle History on page 161 All reports are uploaded to the Snap on Cloud automatically when they are created See The Snap on Cloud on page 203 for more information on using the Snap on Cloud Figure 18 1 Example 123 AUTO REPAIR 123 MAIN ST HOMETOWN CA 00000 ADAS Recalibration Report 2018 Mazda Mazda6 2 5L Turbo...

Page 226: ...ustment option Recognition Camera Axis Adjust Beam Axis Adjustment Static Aiming etc test names vary by manufacturer 4 Follow and perform all the required setup instructions Reference and setup values are located in the OEM service information which is available separately If using the ADAS Recalibration System setup values and instructions are provided with the unit NOTE Take screenshots of any s...

Page 227: ... directly printed by selecting the Print icon from the System menu toolbar If the file was saved it may also be printed from either the Vehicle Record attachment or from the ADAS Report Data Folder within Data Manager The following sections describe these methods Printing From the System Menu Screen When print is selected the file is sent directly to the default printer Figure 18 4 The file may be...

Page 228: ... the file from the Vehicle History Record 1 Select Vehicle History from the Home Screen 2 Select and open the vehicle record from the list 3 Select and open the ADAS Report PDF file from the attachments box Figure 18 7 Figure 18 7 4 From the PDF viewer use the menu or toolbar print options to print the file Figure 18 6 ...

Page 229: ...oper working order Check the housing cables and connectors for dirt and damage before and after each use At the end of each work day wipe the diagnostic tool housing cables and connectors clean with a damp cloth IMPORTANT Do not use any abrasive cleansers or automotive chemicals on the diagnostic tool 19 1 2 Cleaning the Touch Screen The touch screen can be cleaned with a soft cloth and a mild win...

Page 230: ...he battery pack Do not short circuit battery pack terminals Do not immerse the diagnostic tool or battery pack in water or allow water to enter the diagnostic tool or battery pack Do not crush disassemble or tamper with the battery pack Do not heat the battery pack to over 100 C 212 F or dispose of it in a fire Do not expose the battery pack to excessive physical shock or vibration Keep the batter...

Page 231: ...y Pack Disposal Always dispose of a lithium ion battery pack according to local regulations which vary for different countries and regions The battery pack while non hazardous waste does contain recyclable materials If shipping is required ship the battery pack to a recycling facility in accordance with local national and international regulations For additional information within the United State...

Page 232: ...ork in a well lit area Minimize dust work in an area with minimal air movement turn off fans or air conditioning etc 1 Thoroughly clean and dry the touch screen See Cleaning the Diagnostic Tool on page 222 for additional information 2 Remove the rear mask Figure 19 3 from the screen protector Figure 19 3 Removing rear mask 3 Carefully align the edge of the protector with the edge of the screen and...

Page 233: ...tall a new stylus tip thread it on clockwise until seated Style B Figure 19 6 To remove unthread the collar counterclockwise To install a new stylus tip remove the old tip from the shaft and install a new tip then thread the collar on clockwise until seated Stylus tips are available as optional equipment contact your sales representative to order IMPORTANT Do not overtighten the stylus tip Figure ...

Page 234: ...n the United States and elsewhere visit patents snapon com Disclaimer of Warranties and Limitation of Liabilities All pictures and illustrations shown are for reference purposes only All information specifications and illustrations in this manual are based on the latest information available at the time of printing and are subject to change without notice While the authors have taken due care in t...

Page 235: ...ed that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment FCC RF Radiation Exposure Statement 1 This transmitter must not be co located or operating in conjunction with any other antenna or transmitter 2 This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment Thi...

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